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Vacancy Details


Announcement Number:
Hiring Agency:
Position Title:
Protocol Officer
Open Period:
07/03/2018 - 07/17/2018


PT - 0301 02
(USD) $79,695 - (USD) $126,668
Promotion Potential:
Duty Location(s):
1 Vacancy in

Washington, DC, US
For More Info:
GAO recruitment


Who May Apply/Clarification From the Agency:
Current and former federal employees with status; individuals with disabilities; and veterans eligible under a VEOA appointing authority.
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Appointment Type Details:
Marketing Statement:
The U.S. Government Accountability Office (GAO) supports the Congress in meeting its constitutional responsibilities to legislate, appropriate, and oversee the Federal government for the benefit of the American people. The GAO, commonly referred to as the investigative arm of Congress, or the congressional watchdog, is independent and nonpartisan. The GAO assists Congress in making informed decisions by providing information on policy and program issues, as well as by providing recommendations to make government more effective and responsive.
This position is located in the Government Accountability Office's (GAO), Strategic Planning & External Liaison (SPEL) office. SPEL leads GAO’s efforts in strategic foresight and planning, which are key components to the agency’s strategic management framework. SPEL also supports GAO in improving accountability and governance in the U.S. and other countries by providing strategic focus for GAO’s work, building networks and relationships, facilitating innovation and collaboration, and strengthening capacity through sharing knowledge both within GAO and with other public and private sector organizations.

The incumbent will develop, oversee, and implement all aspects of the protocol program for the Comptroller General and SPEL Managing Director throughout the planning, coordination, and execution phases of events or visits by high level U.S. and foreign dignitaries.

To learn more about GAO please visit us on the web at

The GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Applicants employed by other federal excepted service agencies who do not have status gained in the competitive service must apply to announcement number GAO-18-SPEL-0301-02DE  for consideration.
Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Occasional Travel

Some travel may be required.


Plans, directs, and implements the arrangement, coordination and execution of protocol services for higher-visibility events for the Comptroller General or SPEL Managing Director, involving federal, state, or local officials, dignitaries from Supreme Audit Institutions, and other high-level officials.

Develops and/or reviews written materials to be distributed as part of official functions and manages SPEL correspondence (using the correspondence tracker) to ensure propriety and consistency with professional norms and international diplomatic protocol.

Develops agendas or itineraries through outreach to internal and external officials in order to fully understand parties’ objectives, the organizational structure of external entities, the rank and station of participants, special accommodations, and interdependencies with other SPEL and GAO functions.

Develops strategy goals, objectives and programs for important international visits, Advisory Board meetings, and other key functions by analyzing and implementing all major aspects of each event from start to finish, including travel, meeting logistics, procurement, and related administrative tasks.

Recommends and participates in the development of policies and procedures to support the protocol function.


Qualifications and Evaluations

All qualification requirements must be met by the closing date of the announcement.


Key Requirements:
  • U.S. Citizen
  • Completion of a satisfactory background investigation.
  • Completion of one year probationary period may be required
  • Selective Service registration if you are a male born after Dec. 31, 1959
  • May be required to submit a financial disclosure statement
  • Education Requirements:
    There is no education requirement for this position.
    If you meet the qualification requirements stated above, you will be further rated based on your responses to the assessment questions. Please make sure that your responses to the assessment questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume”, your rating may be affected or you may be determined ineligible

    All applicants will be rated based on their responses to the assessment questions, in conjunction with the following Knowledge, Skills and Abilities (KSA’s):
    • Skill in planning and executing events, including developing clear goals, prioritizing activities, establishing timelines and milestones, and anticipating risks and contingencies.
    • Skill in communicating clearly and effectively both orally and in writing to establish effective working relationships with internal and external stakeholders at all levels to achieve desired outcomes in coordinating activities in accordance with appropriate protocol standards.
    • Advance knowledge of analytical and evaluative methods to select and apply appropriate protocol program evaluation and measurement techniques in determining the extent of compliance with rules and regulations issued by the agency.
    • Skill in conducting detailed analyses of functions and administrative processes related to protocol activities, social events, transportation, hotel accommodations, and special tours for high level domestic and international dignitaries.
    • Skill in project management to conduct studies of protocol work processes in various organizations to identify, analyze and develop policies, processes and procedures.
    Applicants must have one year (52 weeks) of specialized experience at the next lower band level (PT-I), or equivalent to the GS-11 grade level in the Federal service. Specialized experience is defined as executing accepted professional norms, rules and customs of protocol in domestic or international organizations.

    NOTE: Positions in GAO are covered under the agency’s performance based compensation system, which is pay banded. This position is classified as a PT-0301, Band II, which is equivalent to the GS-12 level in the federal government.

    Benefits and Other Info

    Individuals selected will be eligible for a full range of federal employment benefits including vacation and sick leave, retirement coverage and Thrift Savings Plan, and health and life insurance. A complete list of benefits is available on the web at
    Other Information:
    This is a bargaining unit position.

    OPTION FOR ADDITIONAL SELECTIONS: Based on the staffing needs, additional selections may be made through this vacancy announcement.

    Travel and relocation expenses will not be paid for by the GAO.

    REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email

    The U.S. Government Accountability Office’s policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

    How to Apply

    How to Apply:
    1. To apply on-line, you must complete and submit an application by accessing the USAJOBS website at To begin, click the Apply Online button near the bottom of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents. Follow the prompts to begin the application process.

    2. You will be redirected to the Career Connector website to complete the application process.

    3. Click on "Submit" to transmit your complete application package to GAO.

    Can I send my application package documents to the agency point-of-contact via email or mail?

    Your application package must be submitted online through Career Connector. We are unable to accept mailed or emailed documents.

    What is a complete application package?

    1. Your resume. This must be created using the USAJOBS resume builder. Resumes created outside USAJOBS (e.g., uploaded resumes) will not be accepted.

    2. The assessment questionnaire.

    3. The documentation listed in the Required Documents section. You only need to submit the documents listed.

    When is the application package due?

    It must be received by 11:59 p.m. Eastern Time (ET) on the closing date of the announcement. It is your responsibility to ensure all the documents are received and the information is readable. Your application may not be considered if it doesn't meet the criteria. Requests for extensions will not be granted.

    1. Sign into your USAJOBS account.

    2. If your application package was successfully transmitted, you will see "Received" beside the position title. Keep in mind, this may take a couple hours because your documents undergo a virus scan.

    3. To view your documents or the complete application package received by GAO, select "Application Status." The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

    If you have questions about:
    • The vacancy announcement or the position: The agency contact is listed at the bottom of the announcement.
    • Technical issues with USAJOBS: Please refer to the USAJOBS Help page.
    • Technical issues with Career Connector: Please contact
    Required Documents:
    You must provide a complete application package which includes: 

    - Resume: must be created using the USAJOBS resume builder and show relevant work experience.

    - If you are using your education to qualify (even partially), you must submit a copy of your transcripts. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you will be required to provide official transcripts. Foreign Education:  If you are submitting a transcript from a non-US educational institution, applicants must submit all necessary documents to a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service. For additional information, please visit  

    - Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring.  To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD - 214 or if you are currently active duty: an official statement of service from your command.

    - Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held. 

    - If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof of disability.

    Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.



    Next Steps:
    After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.  

    If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.