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Vacancy Details


About

Announcement Number:
18CE1-FMX0152-0342-13-DS
Hiring Agency:
INTERNAL REVENUE SERVICE
Position Title:
Support Services Specialist, Project Manager (Project Manager)
Open Period:
08/15/2018 - 08/28/2018

Format MM/DD/YYYY

Series/Grade:
GS - 0342 13
Salary:
USD $96,970 - USD $126,062
Work Schedule:
Full-time - Monday - Friday 8:00am to 4:30pm EST
Promotion Potential:
GS-13
Duty Location(s):
1
in
Washington, DC, US
Telework Eligible:
Yes
For More Info:
Doris Nacionales
631-977-3759
CTR.BSC.PERSONNEL.1@IRS.GOV

Overview

Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
US Citizens and Nationals; no prior Federal experience is required.
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
Career, Career-Conditional
Marketing Statement:

WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you help make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all.
The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged and supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

Summary:

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

 

Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Occasional Travel

1-5 nights per month may be required

Duties

WHAT IS THE FACILITIES MANAGEMENT & SECURITY SERVICES (FMSS) DIVISION: FMSS customers are IRS employees – FMSS identifies and delivers value-added, cost efficient, shared service solutions, that facilitate the success of the IRS mission including, but not limited to, real estate and portfolio solutions, building infrastructure and facilities management, security services, employee credentialing, environmental health and safety and incident management.


WHAT DOES A SUPPORT SERVICES SPECIALIST DO?
As an IRS Support Services Specialist you'll have program management responsibilities in one or more of a wide range of important Administrative program areas. These may include real estate management, emergency planning, physical security, occupational safety, personal property and motor vehicle management, records and files management, printing, mail management, warehousing and other essential support services.


As a Support Services Specialist you will:



  • Provide a variety of support services that are essential to the efficient accomplishment of the work of the organization serviced. These include, but are not limited to such services as space management, safety management, property management, publishing services, supply management, mail service, facilities and equipment maintenance and transportation.

  • Depending upon the program assignment, you are responsible for providing one or several of these services. As a Support Services Specialists you will respond to a variety of help desk ticket requests. You will work on a number of projects such as space reduction and furniture refreshment and you will utilize your analytical skills to provide service delivery to all levels of the IRS.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at WWW.jobs.irs.gov  


 

Qualifications and Evaluations

Requirements:

-

Education Requirements:
Evaluations:
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

Rating
:
Your application will be evaluated in the following areas: Attention to Detail, Customer Service, Decision Making, Flexibility, Interpersonal Skills, Oral Communication/Speaking, Problem Solving, Teamwork, Technology Application and Writing. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position.

Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral
:
If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you you must receive a rating of category B or better to be rated as “well qualified" to receive special selection priority.

Qualifications:
You must meet the following requirements by the closing date of this announcement:
GS-13 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: experience that demonstrates accomplishment of support services activities and project assignments that require a comprehensive knowledge and skill in applying and adapting a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex administrative processes and systems pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches in the process of advising management concerning major aspects in planning, directing, and coordinating support services programs and operations. Management analyst or technician or other work that includes study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Administrative officer or assistant, budget administration (tracking and monitoring), program analysis, or other work that demonstrates knowledge of an organization and its functions, Federal and State Regulations (e.g. OSHA and ADA), and the ways in which support services can facilitate the work of the organization. Facilities or Building management experience that includes responsibility for directing a variety of Facilities or Building services such as facilities repair and maintenance, lease management, and lease administration (including enforcement). Military experience that includes responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc. Knowledge of computer assisted design (CAD) software to develop and plan space layouts. Knowledge of project management software to plan, control, execute, monitor, and evaluate work assignments or special projects. Preparing Solicitations-for-Offers (SFO) for lease awards. Project leader for real estate projects over 50,000 square feet.
- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

 

Benefits and Other Info

Benefits:
Our comprehensive benefits are very generous. Our benefits package includes:
  • Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
  • Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
  • Access to insurance programs that may be continued after you retire.
  • A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
  • A retirement program which includes employer-matching contributions.
  • Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits
Other Information:

- We may select from this announcement or any other source to fill one or more vacancies.    
- This is a bargaining unit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
- A 1-year probationary period is required.
- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.  Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- Undergo an income tax verification and review of prior performance/conduct.
- Tour of Duty:  Monday - Friday 8:00 a.m. - 4:30 p.m.


1 Position is located in FMSS/Mid-Atlantic/Wash.DC/Sec A in Washington, DC

How to Apply

How to Apply:
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.
If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, Debi Smith @ Deborah.L.Smith2@irs.gov about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.
  • To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
  • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
  • To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.
  • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.
  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
     
    If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.
Required Documents:
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

VETERANS' PREFERENCE DOCUMENTATION
If you are claiming veterans’ preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets.

Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) DOCUMENTATION
If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs both within and outside the commuting area.
Next Steps:
You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status”. For a more detailed update of your application status, you may click on “more information.”

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.