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Vacancy Details


Announcement Number:
Hiring Agency:
HUD - Office Of Inspector General
Position Title:
Program Analyst
Open Period:
03/29/2012 - 04/12/2012
GS - 0343 09
$51630.00 - $67114.00
Promotion Potential:
Duty Location(s):
  • 5 in Washington, DC, US
For More Info:
Applicant Call Center


Who May Apply:
Applications will be accepted from U.S. Citizens who meet any of the categories shown under "Who May Apply."
Duration Appointment:
Marketing Statement:
The Office of the Inspector General (OIG) has as its primary mission the detection and deterrence of fraud, waste, and abuse in the administration of over $30 billion in Federal funds each year by the U.S. Department of Housing & Urban Development (HUD).

Through its programs, largely carried out by thousands of approved lenders and public housing authorities throughout the United States, HUD expands housing opportunities for American families by extending such benefits as mortgage insurance and rental subsidies for qualified persons. Employees of the OIG help to ensure that HUD funds are used only for the purposes for which they are intended, thereby ensuring maximum benefit to the American public. HUD OIG is recruiting to build, sustain, and deploy a skilled, knowledgeable, diverse, and high-performing workforce to meet the current and emerging needs of government and its citizens. Key Information: Please review the entire announcement before applying.

Who May Apply:

1. Current permanent HUD OIG employees with competitive status;

2. HUD OIG employees currently serving on a Veterans' Recruitment Appointment (VRA);

3. Individuals eligible for:

-the HUD OIG Career Transition Assistance Program (CTAP) from any commuting area;


- the HUD Career Transition Assistance Program (CTAP) from the local commuting area;

Supervisory Position:
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Key Requirements:

All applicants must be U.S. Citizens. Relocation expenses will not be paid. Selectee will work from their current duty location.


The following are the duties of this position at the GS-13 level. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. As a Program Analyst, you will:

- Performs work involving receipt and review of complaints from HUD/HUDOIG employees, Government and Congressional officials, and members of the general public about the programs and operations of HUD.

- Analyzes complaints and develops plan for handling, including opening case referrals and following up for appropriate response and disposition of complaints.

- Maintains accurate records of all complaint intake in automated management information systems and logs.

- Initiates and/or composes responses to Congressional, White House, General Accounting Office (GAO), and HUD Secretary's mail concerning complaints received. - Provides technical guidance, training, and mentoring concerning complaint intake activities of junior staff. Prepares reports of complaint intake activity.

- Prepares reports of case activity, such as closing summaries of completed cases. - Handles special projects of complex nature, such as trend analysis of cases. Conducts studies of complaints, identifies causes, and recommends solutions to management problems characterized by their breadth, importance, and severity.

- Other Duties as assigned.

This position has a work schedule requirement that the selectee duty day run until 7:00pm EST. 

Qualifications and Evaluations


All applicants must be U.S. Citizens.


Your application includes your:

1. Resume,

2. Responses to the online questions, and

3. Required supporting documents.

We use a multi-step process to evaluate and refer applicants:

1. Minimum Requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position. If your application is incomplete, we may rate you as ineligible.

2. Rating: Your application will be evaluated in the following areas:

(1) Ability to thoroughly research and analyze problems and recommend solutions regarding allegations of fraud, waste, abuse and mismanagement.

(2) Ability to communicate orally to convey ideas, concepts, and explain rationale. (3) Ability to communicate in writing to produce written materials, reports, and correspondence.

We may lower your rating if your responses to the online questions are not supported by the education and/or experience described in your application.

Bilingual, (English/Spanish), candidates are preferred but not required. (Please self-certify language abilities)

3. Referral: If you are among the top qualified candidates and eligible for selection, your application will be referred to a selecting official for consideration and possible interview. If you are a displaced or surplus HUD employee, (eligible for the Career Transition Assistance Plan (CTAP)), you must receive a rating of at least 85 out of 100 to be considered as well qualified to receive special selection priority. We recommend that you preview the online questions for this announcement before you start the application process.


Although all required documentation must be received by the closing date of the announcement, applicants have until 30 days after the closing date to meet all eligibility and qualifications requirements, which include the following:


Time-in-Grade: Candidates must have been a GS-07 for 52 weeks.

Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least 3 months in that appointment.


Specialized Experience: You must have one year of experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience includes: performs research and analysis using various software and/computer systems; selects appropriate guidelines, policies, and procedures to perform general administrative functions in an office environment; performs routine and recurring assignments independently; maintains accurate records and files; prepares written correspondence in draft form for review by senior personnel, receives and processes phone calls, faxes, e-mails, and other correspondences.

You may substitute education for specialized experience as follows:

A master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or JD in a related field. OR You may qualify by a combination of experience and education.

Benefits and Other Info


Our comprehensive benefits are some of the most generous. Explore the major benefits offered to most Federal employees at

Other Information:

-Relocation expenses will not be paid.

-This announcement may be used to fill one or more vacancies.

-Selections may be made from this announcement or from any other appropriate source.

-The HUD OIG has contracted with the Treasury's Bureau of the Public Debt (BPD) to provide certain personnel services to its organization. BPD's responsibilities include advertising the vacancies, accepting and handling applications, and extending job offers.


If selected for this position you will be required to:

-Complete a one year probationary period (unless already completed).

-Provide a confidential financial disclosure statement.

How to Apply

How to Apply:

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). If applying online poses a hardship, please contact us by no later than noon EST on the announcement's closing date. HUD-OIG provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

Step 1 - Create or Upload a Resume with USAJOBS ( --We suggest you go to the end of the Qualifications & Evaluation section of the job announcement to preview the online questions that you will answer. You may need to customize your resume to ensure that it supports your responses to these questions. See Resume Tips.

Step 2 - Apply Online Click "Apply Online." You will be directed to USAJOBS where you must select a resume. If you have documents uploaded to USAJOBS, you may select those you wish to submit as well. After selecting a resume (and documents, if applicable), click "Apply for this position now!" and follow the prompts to register (if you haven't already done so), answer the online questions, and submit all required documents. You will have the opportunity to submit documents via 3 different options: 1) download from USAJOBS, 2) upload from your computer, or 3) fax. You can update your application or documents anytime while the announcement is open. To do so, log into your USAJOBS account and click on "Application Status." Click on the position title, and then select "Apply Online" to continue.

Required Documents:

Please note that if you do not provide all required information, as specified in this announcement, you may lose consideration for this position.

All applicants: A copy of your most recent performance appraisal, including the evaluation/rating. If you have not received this documentation for any reason, you must explain why in your application.

All applicants: An SF-50, Notification of Personnel Action, which shows your civil service status and current grade level.

CTAP Eligibles: If you are a displaced or surplus HUD employee eligible for consideration under the Career Transition Assistance Plan (CTAP), submit all of the following: a) An SF-50, Notification of Personnel Action, or other official documentation, that shows that you a) were declared displaced or surplus while serving as a career or career conditional competitive service employee, in tenure group 1 or 2; OR b) are a current or former Executive Branch Agency employee in the excepted service serving on an appointment without time limit, at grade GS-15 or equivalent and below, and who has conferred noncompetitive appointment eligibility and special selection priority by statute for positions in the competitive service; b) An SF-50, Notification of Personnel Action, or other official documentation that shows the position you may be or are being separated from has the same or higher promotion potential as that of the vacancy; and c) A copy of a current (or last) performance rating of record of at least fully successful or equivalent (required unless you are an ICTAP eligible due to compensable injury or disability retirement). d) A copy of your Reduction in Force (RIF) separation notice, notice of proposed removal for declining a directed reassignment or transfer of function outside the local commuting area, Certificate of Expected Separation or other official notice indicating you are in a surplus organization or occupation or eligible for discontinued service retirement.

Applicants qualifying based on foreign education: Proof of creditability of education as evaluated by a credentialing agency; more information may be found at click here.

RECOMMENDED DOCUMENTS: All applicants: If you are qualifying for this position by substituting education for experience or if there is an education requirement for this position, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion. To be used in meeting qualification requirements, a college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.

-For a list of schools which meet these criteria, click here.

-If we are unable to determine that you meet the required education, you will be found ineligible for further consideration.

-An official transcript will be required if you are selected.

What to Expect Next:
You may check the status of your application for this position at any time by logging into your account at and checking your application status. We also recommend you opt to receive status change emails through USAJOBs. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.