Skip Navigation

Vacancy Detail Overview

Announcement Number 12-CFPB-391 Promotion Potential CN-52
Position Title Consumer Response Intake Team Lead Hiring Agency Consumer Financial Protection Bureau
Open Period 04/25/2012 - 05/02/2012 Duty Locations 4 Vacancy in Washington, DC, US
Series/Grade CN - 0301 51 For More Info Applicant Call Center
Salary $72772.00 - $105519.00

Who May Apply

U.S. citizens who are:


Current CFPB employees on permanent competitive service appointments; or current CFPB employees serving on VRA appointments.


Job Status

Duration Appointment Permanent

Marketing Statement

Do you want to be a leader in your field at the Consumer Financial Protection Bureau (CFPB) – a groundbreaking organization solely devoted to the economic strength and vitality of American Families?  Do you want to challenge yourself and others?  If you answer "Yes", then we have a career for you!  CFPB professionals have unparalleled opportunities to expand horizons for themselves and for the nation.  Be one of the founding members of an agency that will make a difference in the lives of everyday American families!


As a member of the Consumer Financial Protection Bureau (CFPB), Office of Chief Operating Officer, Response Center, you will serve in a developmental capacity as a Consumer Response Intake Team Lead.  You will provide day-to-day oversight, coaching and quality control for a team of Intake Specialists who review and route consumer complaints, inquiries, and feedback sent to CFPB.  You will also serve as a senior technical and program expert, assigned the complex and difficult consumer complaints.  

Key Requirements

  • Background Investigation
  • U.S. Citizenship
  • May be required to serve a trial period.

This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).