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Vacancy Detail Overview

Announcement Number 12-CFPB-386 Promotion Potential CN-53
Position Title Consumer Response Investigations Team Lead Hiring Agency Consumer Financial Protection Bureau
Open Period 04/17/2012 - 05/11/2012 Duty Locations FEW Vacancies in Washington, DC, US
Series/Grade CN - 0301 53 For More Info Applicant Call Center
Salary $98000.00 - $149036.00

Who May Apply
U.S. citizens who meet any of the categories shown under the heading "Who May Apply" at the end of the Job Summary section below.

Job Status

Duration Appointment Permanent

Marketing Statement

Do you want to be a leader in your field at the Consumer Financial Protection Bureau (CFPB) - a groundbreaking organization solely devoted to the economic strength and vitality of American Families? Do you want to challenge yourself and others? If you answer "Yes", then we have a career for you! CFPB professionals have unparalleled opportunities to expand horizons for themselves and for the nation. Be one of the founding members of an agency that will make a difference in the lives of everyday American families!


This position is located in the Consumer Financial Protection Bureau (CFPB), Chief Operating Officer, Response Center. The Response Center intakes and addresses or refers consumer complaints; addresses consumer inquiries regarding the basic aspects of consumer financial products and services; and leverages consumer complaint and inquiry data to inform other consumer protection functions, such as supervision and rulemaking. As the Consumer Response Investigations Team Lead, you will provide day-to-day oversight, coaching and quality assurance coordination for an Investigations team.  You will serve as a more senior technical and program expert and you will be assigned the more complex and difficult consumer complaints.   You will also serve as an expert in several of the consumer laws applicable to unit cases. 


U.S. Citizens who are:

  1. Current federal employees on permanent competitive service appointments, or former federal employees with reinstatement eligibility; or

  2. ICTAP Eligibles or

  3. Individuals eligible under special hiring authorities (e.g., individuals with disabilities, returned Peace Corps volunteers, individuals covered by an interchange agreement, or  

  4. Individuals eligible under the  Veterans Employment Opportunity Act.  

Key Requirements

  • Background investigation
  • U.S. Citizenship
  • May be required to serve a one year probationary period.

This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).