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Vacancy Details


Announcement Number:
Hiring Agency:
Position Title:
Education Services Project Manager *RPP Only*
Open Period:
03/27/2020 - 04/02/2020


GS - 1702 13
USD $91,231 - USD $136,370
Work Schedule:
Full-time -
Promotion Potential:
Duty Location(s):
Des Moines, IA, US
Covington, KY, US
Lowell, MA, US
Philadelphia, PA, US
Pittsburgh, PA, US
Houston, TX, US
Telework Eligible:
For More Info:
IRS JOBs Online Help Desk
1-866-743-5748 option #1


Hiring Path:
• Internal to an agency (searchable on USAJOBS)
Who May Apply/Clarification From the Agency:
-IRS RPP eligible employees
Security Clearance Required:
Not Required
Appointment Type
Marketing Statement:

WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all.The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged and supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.



The Taxpayer Advocate Service is an independent organization within the IRS.  The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

See Other Information for locations.

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Occasional Travel

1 to 5 nights per month


WHAT DOES A EDUCATION SERVICES PROJECT MANAGER DO? As an Education Services Project Manager you will direct Subject Matter Experts (SME) to develop and deliver training products for a Business Unit within the IRS. Edit, revise and provide feedback to SME individuals regarding training materials developed. Create and maintain online delivery systems (Learning Content Management System (LCMS), Virtual Environment CENTRA). Consult with customers at all levels of management to clarify expectations and meet their needs.  Advise management of the most appropriate delivery method(s) for each project.  Maintain multiple projects and assignments in a fast paced environment.  Analyze course feedback to improve training products and delivery.

As an Education Services Project Manager you will:

  • Present findings through consolidated status reports, oral presentations, memoranda, and other documents as required.

  • Analyze, plan, organize, review, revise, evaluate and provide technical direction for on-line, virtual, classroom or electronic products of performance support systems.

  • Provide technical oversight, direction and guidance to team members assigned to development project and input to supervisor on team member performance.

  • Analyze previous course evaluations and determines the best methods of presentation for the complete course/module.

  • Interpret study results and student performance data to devise/revise education objectives, methods and materials.

  • Use a broad range of performance support tools and techniques to plan and direct the development of a wide range of training products including on-line, virtual, classroom and electronic products.

  • Be recognized as a technical expert in the design, development, delivery, analysis and evaluation of learning and education programs and issues.

  • Be an administrator on the Enterprise Learning Management System (ELMS) and user of the Learning Content Management System (LCMS).

  • Review and Revise TAS technical training materials for accuracy

  • Use knowledge of technical tax law to review and refine training materials, with a specific advocacy focus

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

Qualifications and Evaluations



Key Requirements:
  • Refer to Other Information
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or National
  • IRS Employees with Career or Career Conditional Appointments
  • Education Requirements:

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Rating: Your application will be evaluated on the competencies of the position to be filled per the IRS Merit Promotion Plan in the following areas: Education and Training, Managing Human Resources, Planning and Evaluating, Problem Solving, Oral Communication, Teamwork, Influencing/Negotiating, Conflict Management, and Flexibility.

    Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at 

    Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

    You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order.

    If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We  will not reimburse costs related to the interview such as travel to and from the interview site.

    If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP), you must receive a score of category HIGHLY QUALIFIED or better to be rated as “well qualified" to receive special selection priority.


    You must meet the following requirements by the closing date of this announcement.  

    GS-13 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: demonstrating expert knowledge of education practices, and techniques to develop complete training and support courses; Expert knowledge of performance support tools to plan and direct the development system components including on-line help and computer based training; Expert knowledge of training systems and computer-assisted training applications such as ELMS and CENTRA and automated systems to provide technology-assisted training support; Expert knowledge of analytical and evaluative techniques sufficient to identify, evaluate, and make recommendations in resolving complex problems; Expert knowledge of statistical analysis techniques to analyze data, draw logical conclusions, and develop logical information. In addition, you should possess knowledge of negotiation and conflict resolution techniques to collaborate in a team environment; oral and written techniques to develop course material and prepare and deliver briefings, and experience managing/leading teams involved in the development of training products. In addition to the qualifications above, examples of qualifying specialized experience include: Experience resolving tax issues which have provided a broad knowledge of advocacy programs, policies and regulations and an in depth knowledge of advocacy, statutory and delegated authorities ; Experience researching applicable tax law and; Experience identifying and defining customer service issues and process concerns as related to advocacy; Experience with programs such as AUR (Automated Underreporter), CAWR/FUTA (Combined Annual Wage Reporting/Federal Unemployment Tax Act), BMF AUR or BUR (Business Master File Automated Underreporter) which provided the incumbent with the knowledge necessary to develop, review and revise training materials. 

    - The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.
    - To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    In addition to the above requirements, you must meet the following, if applicable:
    You must have been at the GS-12 level for 52 weeks (time-in-grade requirement).

    Benefits and Other Info

    Agency Benefits:

    As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

    Other Information:

    6 positions are located in TAS, Employee Support & Development in the following locations:

    • 900 Chelmsford Street, Tower 3, Lowell, MA

    • 2970 Market Street, Philadelphia, PA

    • 1000 Liberty Avenue, Pittsburgh, PA

    • 1919 Smith, Houston, TX

    • 300 Madison Avenue, Covington, KY

    • 210 Walnut Street, Des Moines, IA

    A PM/C SharePoint site is available for IRS Employees at:


        • We may select from this announcement or any other source to fill one or more vacancies.

        • This is a non-bargaining unit position.

        • Alternative work schedule, staggered work hours or telework may be available.

        • Must meet IRS telework eligibility requirements

        • Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m.

    How to Apply

    How to Apply:

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact if you require this for any part of the application and hiring process.

    • To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.

    • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.

    • To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.

    • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.

    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at and/or the USAJOBS Help Desk.

    Required Documents:

    A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

    Career Transition Assistance Plan (CTAP) DOCUMENTATION
    If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

    IRS Reassignment Preference Program (RPP)
    You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

    Submit a copy of your most recent completed performance appraisal.

    IRS employees:
    if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

    If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.

    A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

    If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

    Next Steps:

    You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”

    Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.