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Vacancy Details


Announcement Number:
Hiring Agency:
Consumer Financial Protection Bureau
Position Title:
Open Period:
07/23/2012 - 07/31/2012


CN - 1801 53
USD $98,000 - USD $149,036
Work Schedule:
Full-time - Full-Time, Excepted Service
Promotion Potential:
Duty Location(s):
Washington, DC, US
Telework Eligible:
For More Info:
Applicant Call Center


Who May Apply/Clarification From the Agency:
Applications will be accepted from U.S. citizens.
Appointment Type
Appointment Type Details:
Marketing Statement:
Do you want to be a leader in your field at the Consumer Financial Protection Bureau (CFPB) - a groundbreaking organization solely devoted to the economic strength and vitality of American Families? Do you want to challenge yourself and others? If you answer "Yes", then we have a career for you! CFPB professionals have unparalleled opportunities to expand horizons for themselves and for the nation. Be one of the founding members of an agency that will make a difference in the lives of everyday American families!

This position is located in the Consumer Financial Protection Bureau, Office of Enforcement. You will work under the direction of Enforcement Attorneys to plan, organize, and conduct a wide range of investigations related to alleged or suspected violations of consumer protection laws and regulations; conduct research, including internet research using specialized databases, about individuals, companies, markets, businesses, and industries, in order to develop facts to support a proposed or initiated enforcement action; and gather facts regarding business practices and other information about the business and the industry/market in which it functions. The incumbent will conduct comprehensive investigations that may involve delicate matters, issues, and investigative problems for which there are few, if any, established criteria.

  • This position is being filled under CFPB's excepted service authority.

  • Appointments under this authority will be made in the excepted service and do not convey competitive status.

  • Employee may be subject to a two-year trial period.

Supervisory Position:
Relocation Expenses Reimbursed:


Under the direction of Enforcement Attorneys, the incumbent will:

  • Plan, organize, and conduct a wide range of investigations related to alleged or suspected offenses in violation of consumer protection laws and regulations. Conduct comprehensive investigations that may involve delicate matters, issues, and investigative problems for which there are few, if any, established criteria.

  • Conduct research, including internet research using specialized databases, about individuals, companies, markets, businesses, and industries, in order to develop facts to support a proposed or initiated enforcement action. Gather facts regarding business practices, including research about the industry in which the business operates, business partners of a specific business, clients of that business, and other information about the business and the industry/market in which it functions.  Act as a witness for CFPB in litigation.

  • Identify and interview potential subjects and third party witnesses (formally and informally), including alleged witnesses and whistleblowers, and secure evidence from other outside sources to determine the existence, nature, and extent of violations of Federal laws and regulations.

  • Examine, analyze, and collect evidence, and preserve its chain-of-custody. Collect, compile and analyze a wide variety of documents produced in an effort to find evidence to support an enforcement theory. Assist Enforcement Attorneys in preparing witnesses to provide testimony.

  • In consultation with the case attorney, initiate and maintain liaisons with Federal, state, and local law enforcement. When appropriate, arrange for and oversee contracts with local investigators (such as private investigators) who may know the players, culture, history, etc. in a specific geographic area in which a case is centered. Serve as a COR to ensure investigations are conducted in a manner that is in compliance with Bureau policy and produce evidence that meets the needs of the case.

  • Provide investigative expertise and advice to CFPB management on alleged or suspected violations of laws and regulations within the Bureau's jurisdiction.

  • As needed, establish and conduct surveillance activity to develop both intelligence and evidence to further investigations. Utilize surveillance activities to identify subjects, their activities, and their associates, corroborate source information, and collect evidence. In addition, information obtained from surveillance may provide the basis for obtaining authorization for other investigative techniques.

  • Serve documents upon witnesses and parties. Assist in the execution of warrants and the associated gathering of physical and electronic evidence. Assist in the preparation of declarations for witnesses.

  • Follow all Federal and Bureau requirements regarding Records Management, Privacy, FOIA, Transparency, Ethics, and Procurement. Attend and participate in all mandatory training or bureau events.

Qualifications and Evaluations


Specialized Experience: To qualify at the CN-53, you must have one year of specialized experience at or equivalent to the CN-52 level in the Federal service (For aualification purposes, the CN-52 level is broadly equivalent to the GS-12 level). For this position, specialized experience is described as experience that demonstrates: 1) ability to address and resolve allegations under investigation; interview potential subjects and third party witnesses; 2) examine, analyze, and collect evidence, and preserve its chain-of-custody; 3) compile and analyze documents; utilize various investigative techniques to corroborate information and establish interrelationships of facts and evidence; 4) investigate sensitive or complex issues involving alleged or suspected offenses, such as violations of consumer protection laws and regulations; 5) and coordinate or assign tasks of assisting investigators, special agents, analysts, or administrative support personnel.

In addition to the experience reflected at the CN-52 level, 6) experience must demonstrate comprehensive working knowledge of investigative techniques surrounding civil, administrative, and/or regulatory compliance; 7) conducting complex investigations of a sensitive nature; 8) and independently completing written investigative reports; 9) and serving as a witness in support of litigating cases.
The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

Key Requirements:
  • Background investigation
  • U.S. citizenship
  • Education Requirements:

    Your application includes your:

    1. Resume;

    2. Responses to the online questions;

    3. Required supporting documents;

    4. Writing Sample

    5. Cover letter (preferred).

    Note: If a cover letter is submitted, it may be used to assess your qualifications.

    We use a multi-step process to evaluate and refer applicants:

    1. Minimum Requirements: Your application must show that you meet all requirements, including the experience required for this position.


    You may be found "not qualified" if you do not possess the minimum qualifications required for the position. If your application is incomplete, we may rate you as ineligible.


    To ensure you receive full consideration, please make sure that your application package fully describes your experience as it relates to this position.  In responding to the narrative questions, please take the opportunity to expand on your background and experience to ensure we can accurately assess your qualifications against the position’s requirements. Failure to respond to the narrative questions or simply stating “refer to resume” may result in an overall lowering of your score.


    2. Rating: If you meet the minimum qualification requirements, you will be further assessed by a Panel of Subject Matter Experts (SMEs) on your possession of the following technical qualifications:

    • FACTOR 1: Experience and skill in planning, organizing, and conducting investigations related to alleged or suspected offenses.

    • FACTOR 2: Experience and skill in examining, analyzing, and collecting evidence, and preserving its chain of custody, to support a legal theory, including interviewing witnesses and conducting research using specialized databases to support a legal theory or investigation, and writing reports, summaries and other written materials.

    • FACTOR 3: Experience and skill in performing financial investigations and financial research.

    • FACTOR 4: Experience and skill overseeing investigations involving a large number of witnesses or victims.

    Category rating procedures will be used to rank and refer eligibles. You will be assigned a score based on the assessment methods described above.  Your score will determine in which of the three categories you will be placed: Categories A, B, or C. Under this process, veterans will be assigned to the appropriate category (without additional preference points) and then placed at the top of their category.


    Your resume will be among the factors used in setting your pay, should you be made an offer of employment. Please ensure that it fully describes your experience as it relates to the position for which you are applying. Please also provide current salary information.

    3. Referral: If you are among the top qualified candidates, your application will be referred to a selecting official for consideration and possible interview.

    We recommend that you preview the online questions for this announcement before you start the application process.


    You must meet eligibility and qualification requirements within 30 days of the closing date.  You must answer all job-related questions in the job questionnaire.

    Benefits and Other Info


    Our comprehensive benefits are among the most generous in the federal government. They include:

  • Challenging and rewarding work benefiting American consumers

  • Opportunities for development and advancement

  • Extremely competitive salaries

  • Access to comprehensive Federal health, vision, dental, life, and long-term care insurance programs

  • Additional access to CFPB-specific vision, dental, short- and long-term disability, and insurance programs while you work at CFPB   

  • Ten paid holidays, 13 days of sick leave, and 13-26 days of vacation time each year

  • Public Transit Incentive Program (PTIP) 

  • Employee Assistance Program (EAP)

  • Emergency Child Care Access (Contracted Service)   

  • Alternative Work Schedule and Telework access

  • The CFPB offers its own FSA Program.  As a result CFPB employees are not eligible to participate in FSAFEDS. If you are currently participating in FSAFEDS and you accept a position with CFPB, in order to continue participation in a FSA for the year you must enroll in the CFPB FSA program.  You are eligible to incur expenses against your FSAFEDS account(s), up to your separation date from your current agency.  In addition you will have until April 30th of the year following your separation from your current agency to get the expenses that were incurred, reimbursed through FSAFEDS. Any balance that remains in your FSAFEDS account after all eligible expenses have been incurred and reimbursed will be forfeited.  Due to IRS regulations, you are not able to transfer your FSAFEDS contributions into a CFPB FSA Account.  If you have questions please contact FSAFEDS at 1-877-FSAFEDS. 
  • Other Information:
  • We may select from this announcement or any other source to fill one or more vacancies.

  • This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau.

  • All candidates will be considered without regard to any non-merit reasons such as race, color, religion, sex, age, national origin, lawful political affiliation, marital status, disability, sexual orientation, protected genetic information, parental status, membership in an employee organization, or other non-merit factors.

  • If you are a male applicant born after December 31, 1959, certify that you have registered with Selective Service System or are exempt from having to do so.

  • Relocation expenses will not be paid.
  • How to Apply

    How to Apply:

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). If applying online poses a hardship, please contact us as soon as possible. If you are experiencing a technical issue with your application, please contact the CareerConnector Help Desk at and/or the USAJobs Help Desk. Our applicant call center is unable to provide technical support.

    The Consumer Financial Protection Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

    Step 1 - Create or Upload a Resume with USAJOBS ( We suggest you go to the end of the "Qualifications & Evaluations" section of the job announcement to preview the online questions. You may need to customize your resume to ensure that it supports your responses to these questions. Resume Tips

    Step 2 - Apply Online: Click the "Apply Online" link on this page. You will then be directed to USAJOBS where you must select a resume. After selecting a resume, click on the "Apply for this position now!" link, and follow the prompts to register (if you have not already done so). You will then be required to answer a few questions, and submit all required documents. To return to your saved application, log into your USAJOBS account and click on "Application Status." Click on the position title, and then select "Apply Online" to continue.

    Step 3 - Answer the Online Questions and Submit Your Online Application: If this is your first time on CFPB's CareerConnector website, you will be prompted to register by answering questions related to your eligibility for federal employment. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. Select "Take me to the assessment" and click on the "Continue" button to answer the job-specific questions. You must answer all the questions and click the "Finished" button.

    Step 4 - Review and Confirm Your Submission: You will now have the option to upload a document or print fax cover-sheets for your required documents. (See Step 5 for details.) Once you click "Done," you will see a summary of your application for your review. You may also print a copy for your records. When you click "Finished" at the bottom of the page, you will then be directed back to USAJOBS where you can confirm that your application has been submitted. You may also track your application status from your USAJOBS account.

    Step 5 - Submit Required Documents: You can submit any required or optional documents (described below) by document upload or fax. Whichever method you choose, please include the job announcement number with your documents. To protect your privacy, we encourage you to remove your social security number from anything you submit. Document Upload: You may upload supporting documents in one of two ways:

    1. Once you finish answering the questions in the job announcement, you will be prompted to upload your document(s) to your application. You will be given the choice to either upload the document as part of the application process or you can select a document that you have already loaded on USAJOBS. OR

    2. You may upload a document to an existing application by logging in to your USAJOBS account. Click on "My Applications" and search for the vacancy. Once you have located the vacancy, click on it and select "Apply Online." Move through your existing application until you reach the "Documents" page and select "Upload" to add a document to your application. Be sure to review your complete application to confirm that the document(s) uploaded properly.

    In the "Application Review" section, you should see your uploaded documents listed on the "Vacancy Documents" screen. Once you see them, click "Finished;" you will then be returned to USAJOBS.

    Fax: Create a fax cover-sheet in CareerConnector by following the "Faxing Supporting Documentation" instructions. The fax number is on the cover-sheet.

    Required Documents:

    Please note that if you do not provide all required information, as specified in this announcement, you may lose consideration for this position (or lose the special consideration for which you may be eligible).


    A short letter explaining your interest in this position and providing any other information you wish to be considered in the selection process.


    If you are claiming veterans' preference, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Compensably disabled preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. An SF-15 may be found at the OPM Forms Page. For more information on veteran's preference, click here

    Next Steps:
    You may check the status of your application for this position at any time by logging into your account at We also recommend you opt to receive status change emails through USAJOBs. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.