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Vacancy Details


Announcement Number:
Hiring Agency:
Consumer Financial Protection Bureau
Position Title:
HR Specialist (Benefits and Retirement)
Open Period:
02/07/2012 - 02/13/2012
CN - 0201 5C
$98000.00 - $149036.00
Promotion Potential:
Duty Location(s):
1 in
  • Washington DC Metro Area, DC
For More Info:
Applicant Call Center


Who May Apply:
Applications will be accepted from U.S. Citizens.
Duration Appointment:
may be extended or may be made permanent.
Marketing Statement:
Do you want to be a leader in your field at the Consumer Financial Protection Bureau (CFPB) - a groundbreaking organization solely devoted to the economic strength and vitality of American Families?  Do you want to challenge yourself and others?  If you answer "Yes", then we have a career for you!  CFPB professionals have unparalleled opportunities to expand horizons for themselves and for the nation.  Be one of the founding members of an agency that will make a difference in the lives of everyday American families!
As a member of the Consumer Financial Protection Bureau (CFPB), Office of Human Capital (OHC), you will serve as a Human Resources Specialist specializing in retirement and benefits services for the CFPB. You will provide in-depth technical expertise in support of the Director's oversight of the CFPB Retirement and Benefits programs.  Your work will provide guidance and consultation to agencies, employees, former employees, annuitants, survivors, and eligible family members regarding retirement and benefits issues.  In addition you will provide technical guidance to less experienced retirement and benefits specialists, and ensure organizational compliance with applicable laws, regulations, directives, guidance, policies, and procedures.

  • This position is being filled under CFPB's excepted service authority.
  • Appointment under this authority does not convey competitive status.
  • This position may be extended or may be made permanent.   
  • If converted, the permanent appointment will remain in the excepted service.
  • Supervisory Position:
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    Key Requirements:

    Background investigation U.S. Citizenship Employee may be subject to a two-year trial period


    Specific duties include:

  • Serves as an expert technical specialist and advisor to CFPB higher level managers, employees, etc. on the agency's available retirement programs; responds to complex retirement questions; provides information necessary to help employees obtain maximum gains from available benefits; provides individual employee counseling on retirement options, eligibility requirements, health and life insurance, and Thrift Savings Plan issues; represents the agency in external matters both in the public and private sector on the retirement program.  Works with multiple retirement options.
  • Conducts market research of benefits program options and develops proposals/makes recommendations on additions or changes to existing benefits offerings/benefits providers.
  • Researches and evaluates complex regulations and programs; develops and documents policy decisions and presents findings to a variety of audiences.
  • Develops CFPB guidance material on the implementation of methods and procedures for benefit programs operations involving areas that require new or substantially modified work methods or procedures due to operational problems or deficiencies.
  • Troubleshoots problems in all area of expertise and resolves issues.  Makes recommendations for adjustments to benefits and retirement programs to assure CFPB's ability to recruit and retain staff.
  • Coordinates and collaborates with the Federal Reserve Board of Governors, the Office of Employee Benefits, the Office of Personnel Management, the Federal Retirement Thrift Investment Board, the Dodd Frank legacy agencies, and with any contractors providing support and expertise to those entities to assure CFPB interests and issues are identified, elevated and resolved.
  • Provides individual counseling to employees seeking retirement guidance, answers related questions and monitors the process through the appropriate agencies and contractors.
  • Designs, develops and presents/contracts for presentation of training/briefings on retirement and benefits issues. Develops an evaluation system to ensure that the training and/or briefings are covering all the necessary areas of retirement and benefits.
  • Conducts employee meetings and arranges for enrollment of employees in optional programs and develops and conducts employee benefits and retirement seminars.
  • Provides financial metrics and cost analysis of benefits options.

  • Qualifications and Evaluations

    Specialized Experience:  To qualify for the CN-5C you must have at least one year equivalent to CN-5B (CN-5B is equivalent to the GS-12.)  Examples of such experience include experience and understanding of employee benefit and retirement systems, programs and operations; experience providing guidance to employees or managers on complex benefits issues or programs that were clearly unprecedented; experience developing and conducting/contracting for training and orientation programs for management and employees on benefits and retirement programs; experience conducting market-based analyses of benefits options and making recommendations for changes in benefits programs; experience explaining the features of various employee benefits programs; and experience researching regulations and other pertinent directives to make recommendations to improve benefits programs and operations.

  • The experience may have been gained in either the public or private sector.  
  • One year of experience refers to full-time work; part-time work is considered on a prorated basis.
  • Evaluations:
    Your application includes your:
    1.    Resume,
    2.    Responses to the online questions,
    3.    Required supporting documents;
    4.    Cover letter (optional).  
    Note: If a cover letter is submitted, it may be used to assess your qualifications.

    We use a multi-step process to evaluate and refer applicants:

    1.    Minimum Requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position.  You may be found "not qualified" if you do not possess the minimum competencies required for the position.  If your application is incomplete, we may rate you as ineligible.

    2.    Rating: Your application will be evaluated against your responses to the occupational questionnaire.  You may also be further evaluated using additional assessment processes.  

    Category rating procedures will be used to rank and refer eligibles.  Based on your responses to the online questionnaire, you will be assigned a score.  Your score will determine in which of the three categories you will be placed: Categories A, B, or C. Under this process, veterans will be assigned to the appropriate category (without additional preference points) and then placed at the top of their category.  

    Review your resume and responses carefully.  Responses that are not fully supported by the information in your application package may result in adjustments to your score.  A human resources representative will validate the qualifications of those candidates eligible to be referred to the selecting official.  Your resume will be among the factors used in setting your pay, should you be made an offer of employment.  Please ensure that it fully describes your experience as it relates to the position for which you are applying.

    3.    Referral: If you are among the top qualified candidates, your application will be referred to a selecting official for consideration and possible interview.  

    We recommend that you preview the online questions for this announcement before you start the application process.
    You must meet eligibility and qualification requirements within 30 days of the closing date.

    You must answer all job-related questions in the job questionnaire.

    Benefits and Other Info

    Our comprehensive benefits are among the most generous in the federal government. They include:

  • Challenging and rewarding work benefiting American consumers
  • Opportunities for development and advancement
  • Extremely competitive salaries
  • Access to comprehensive Federal health, vision, dental, life, and long-term care insurance programs
  • Additional access to CFPB-specific vision, dental, short- and long-term disability, and insurance programs while you work at CFPB
  • Ten paid holidays, 13 days of sick leave, and 13-26 days of vacation time each year
  • Public Transit Incentive Program (PTIP)
  • Employee Assistance Program (EAP)
  • Emergency Child Care Access (Contracted Service)
  • Alternative Work Schedule and Telework access
  • Other Information:
  • We may select from this announcement or any other source to fill one or more vacancies.
  • This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau.

  • Relocation expenses will not be paid.
  • How to Apply

    How to Apply:
    The following instructions outline our application process.  You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.  We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). If applying online poses a hardship, please contact us as soon as possible.

    The Consumer Financial Protection Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis.  Please contact us if you require this for any part of the application and hiring process.  

    Step 1 - Create or Upload a Resume with USAJOBS (
    We suggest you go to the end of the "Qualifications & Evaluations" section of the job announcement to preview the online questions.  You may need to customize your resume to ensure that it supports your responses to these questions.   Resume Tips

    Step 2 - Apply Online
    Click the "Apply Online" link on this page.  You will then be directed to USAJOBS where you must select a resume.  After selecting a resume, click on the "Apply for this position now!" link, and follow the prompts to register (if you have not already done so).  You will then be required to answer a few questions, and submit all required documents.  To return to your saved application, log into your USAJOBS account and click on "Application Status."  Click on the position title, and then select "Apply Online" to continue.

    Step 3 - Answer the Online Questions and Submit Your Online Application
    If this is your first time on CFPB's CareerConnector website, you will be prompted to register by answering questions related to your eligibility for federal employment.  The system will save these responses and take you back to the main screen so that you can answer the job-specific questions.  Select "Take me to the assessment" and click on the "Continue" button to answer the job-specific questions.  You must answer all the questions and click the "Finished" button.

    Step 4 - Review and Confirm Your Submission
    You will now have the option to upload a document or print fax cover-sheets for your required documents.  (See Step 5 for details.)  Once you click "Done," you will see a summary of your application for your review.  You may also print a copy for your records.  When you click "Finished" at the bottom of the page, you will then be directed back to USAJOBS where you can confirm that your application has been submitted.  You may also track your application status from your USAJOBS account.

    Step 5 - Submit Required Documents
    You can submit any required or optional documents (described below) by document upload or fax.  Whichever method you choose, please include the job announcement number with your documents.  To protect your privacy, we encourage you to remove your social security number from anything you submit.

    Document Upload:  You may upload supporting documents in one of two ways:
    1.    Once you finish answering the questions in the job announcement, you will be prompted to upload your document(s) to your application.  You will be given the choice to either upload the document as part of the application process or you can select a document that you have already loaded on USAJOBS.  OR
    2.    You may upload a document to an existing application by logging in to your USAJOBS account.  Click on "My Applications" and search for the vacancy.  Once you have located the vacancy, click on it and select "Apply Online."  Move through your existing application until you reach the "Documents" page and select "Upload" to add a document to your application.  Be sure to review your complete application to confirm that the document(s) uploaded properly.

    In the "Application Review" section, you should see your uploaded documents listed on the "Vacancy Documents" screen.  Once you see them, click "Finished;" you will then be returned to USAJOBS.

    Fax:  Create a fax cover-sheet in CareerConnector by following the "Faxing Supporting Documentation" instructions.  The fax number is on the cover-sheet.
    Required Documents:
    Please note that if you do not provide all required information, as specified in this announcement, you may lose consideration for this position (or lose the special consideration for which you may be eligible).

    If you are claiming veterans' preference, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.  Compensably disabled preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form.  An SF-15 may be found at the OPM Forms Page. For more information on veteran's preference, click here.
    What to Expect Next:
    You may check the status of your application for this position at any time by logging into your account at  We also recommend you opt to receive status change emails through USAJOBs.

    Please notify us if your contact information changes after the closing date of the announcement.  Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.