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Vacancy Detail Overview

Announcement Number 12-CFPB-400 Promotion Potential CN-52
Position Title Consumer Response Specialist (Investigations) Hiring Agency Consumer Financial Protection Bureau
Open Period 04/20/2012 - 06/29/2012 Duty Locations MANY Vacancies in Washington, DC, US
Series/Grade CN - 0301 40/51/52 For More Info Applicant Call Center
Salary $53500.00 - $123250.00

Who May Apply
U.S. citizens who meet any of the categories shown under the heading "Who May Apply" at the end of the Job Summary section below.

Job Status

Duration Appointment Permanent

Marketing Statement

Do you want to be a leader in your field at the Consumer Financial Protection Bureau (CFPB) – a groundbreaking organization solely devoted to the economic strength and vitality of American Families?  Do you want to challenge yourself and others?  If you answer "Yes", then we have a career for you!  CFPB professionals have unparalleled opportunities to expand horizons for themselves and for the nation.  Be one of the founding members of an agency that will make a difference in the lives of everyday American families!


This position is located in the Consumer Financial Protection Bureau (CFPB), Chief Operating Officer, Response Center. The Response Center intakes and addresses or refers consumer complaints; addresses consumer inquiries regarding the basic aspects of consumer financial products and services; and leverages consumer complaint and inquiry data to inform other consumer protection functions, such as supervision and rulemaking. You will serve as a Consumer Response Specialist and technical and program authority, generally responsible for complex consumer complaint work, and will participate in policy development and program assessments.  You will assess the consumer complaints program alignment with strategic objectives, develop policy, evaluate program execution, and provide advice and guidance related to the consumer response program.

This position will be open until June 29, 2012. The first list of candidates from which management may make a selection will be issued after the job has been open 2 weeks. Additional lists of candidates will be issued every 2 weeks until the announcement closes. The cut-off dates include 05/7/2012, 05/21/2012, 06/04/2012, 06/18/2012 and 06/29/2012. The closing date of the announcement may be extended, if necessary. Candidates need not reapply to receive consideration after the initial cut-off.


U.S. Citizens who are:

1. Current federal employees on permanent competitive service appointments, or former federal employees with reinstatement eligibility; or
2. ICTAP Eligibles or
3. Individuals eligible under special hiring authorities [e.g., individuals with disabilities, returned Peace Corps volunteers, individuals covered by an interchange agreement, or eligible for a Veterans Recruitment Appointment (CN-51 or below)]; or
4. Individuals eligible under the Veterans Employment Opportunity Act

Key Requirements

  • Background investigation
  • U.S. Citizenship
  • May be required to serve a probationary period.

This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).