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Vacancy Details


About

Announcement Number:
21CIN-WIB0793-0962-6T8
Hiring Agency:
INTERNAL REVENUE SERVICE
Position Title:
CONTACT REPRESENTATIVE * TEMP NTE 1 YR* (CLASSROOM INSTRUCTOR CADRE)
Open Period:
09/29/2021 - 10/13/2021

Format MM/DD/YYYY

Series/Grade:
GS - 0962 06/07/08
Salary:
USD $44,237 - USD $70,775
Work Schedule:
Full-time -
Promotion Potential:
GS-08
Duty Location(s):
12 Vacancy in

Baltimore, MD, US
Telework Eligible:
Yes
For More Info:
IRS Jobs Online Help Desk
866-743-5748 Option 1
Covingtonpersonnel1@irs.gov

Overview

Hiring Path:
• Internal to an agency (searchable on USAJOBS)
Who May Apply/Clarification From the Agency:
IRS CAREER/ CAREER CONDITIONAL EMPLOYEES
Security Clearance Required:
Not Required
Appointment Type
Permanent
Marketing Statement:

WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all.
IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged and supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

Summary:

WHAT IS THE WAGE & INVESTMENT (WI) DIVISION? The Wage & Investment Division serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.


See Other Information for Locations.

Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Not Required

Duties

WHAT DOES A CONTACT REPRESENTATIVE CLASSROOM INSTRUCTOR CADRE DO? As an Instructor Cadre, you will be part of a cadre that will be responsible for delivering formal classroom and/or on the job instruction/training to individuals from within your organization. In this role, you will use your technical expertise and years of experience to plan and/or conduct formal classroom training on basic or advanced areas of tax law, procedures, policies, techniques, or other specialized fields unique to your position/occupation. You have the extraordinary opportunity of sharing your expertise and knowledge with others, while at the same time serving in a role that is of tremendous benefit to the Service as a whole!  


As a Contact Representative Classroom Instructor Cadre you will:



  • Instructor Cadre members will perform their regular duties and direct work, either phones and/ or paper during non-training times. During the training assignment, if the cadre member is not actively involved in the essential instructor duties, he/she will return to direct work activities when not preparing, instructing and/or facilitating.

  • Coordinate as appropriate in delivering formal classroom and/or on the job instruction/training materials.
    Analyze, write and review course material. Develop, plan, schedule, coordinate, and/or present recruit, basic, advanced, or specialized course content or instruction as assigned. Teach and/or provide instruction in recruit, basic, advanced, and specialized courses and technical knowledge, counsel others during the progress of the course/instruction to assist with problems and provide special guidance.

  • Coordinate with others who may be assigned on either a full time or part time basis for recruit, basic or advanced training as required. Assure that instructors or other coaches are informed of any changes in course or technical subject matter.  Coordinate as appropriate on methods, techniques, training aids, and/or classroom and trainee management relative to assigned courses or technical areas.

  • May also provide specialized instructor training to other instructors, if appropriate.

  • Ensure familiarity with course materials, illustrative material, case studies, technical materials and class assignments accordingly. Ensure consistency in technical interpretation of regulations and their application. Recommend changes in emphasis, adjustment in the division of time spent in lecture, discussion, workshop, or other elements of course content to improve presentations; also recommends necessary changes in other training needs and/or identified in classroom observation.

  • Evaluate and/or recommend whether trainees or others should be retained and/or need additional instruction; in addition, evaluates trainees’ course progress and/or conduct.


WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Qualifications and Evaluations

Requirements:




Key Requirements:
  • Refer to Other Information
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or National
  • IRS W&I Employees with Career or Career Conditional Appointments
  • Education Requirements:
    Evaluations:

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13 and Article 30. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, training, performance appraisals and awards relevant to the duties of this position (i.e., teaching expertise, subject matter experience, course writing experience, and recent instructor experience.). IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/

    Your rating may be lowered, if your responses to the online questions are not supported.

    ReferralIf you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Qualified applicants may be interviewed and required to give a short teaching presentation to the interview panel. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

    If selected, an instructor will remain in the cadre (pool of instructors) for 3 years.  After 3 years, an employee will need to reapply to remain in the cadre. New instructors will be required to attend CITC training, and will be certified during their initial instructional assignment. Applicants who are already CITC trained will not be required to take CITC again.

    Qualifications:

    You must meet the following requirements by the closing date of this announcement.  

    BASIC QUALIFICATION REQUIREMENTS: 
    This is a collateral duty assignment with no promotion potential, change to your current permanent position description of record, or post of duty. Your experience must demonstrate your technical expertise to plan and conduct formal classroom training on basic or advanced areas of tax law, procedures, policies, techniques, or other specialized fields unique to your position/occupation. The cadre position covered by this announcement is identified below:

    CONTACT REPRESENTATIVE ON JOB INSTRUCTOR (OJI) , GS-6,GS-7, GS-8


    You must be in the current position and grade level, be able to demonstrate the level of knowledge necessary to carry out the responsibilities of this position, and have a current performance appraisal rating of fully successful or above.


     
    The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
    -To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    Benefits and Other Info

    Benefits:
    Agency Benefits:

    As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

    Other Information:

    Twelve (12) Positions are located in Wage & Investment (W&I), AM Department 1, to be filled at 100 S. Charles, Baltimore, MD. (MD0428).  


    POSITION DESCRIPTIONS: 92406. 92407, 92408
    A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx

    CONDITIONS OF EMPLOYMENT: 



    • We may select from this announcement or any other source to fill one or more vacancies.

    • This is a bargaining unit position.

    • Alternative work schedule, staggered work hours or telework may be available.

    • Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m.

    • Must meet IRS telework eligibility requirements.

    • This is a collateral duty assignment with no promotion potential, change to your current permanent position description of record, or post of duty.

    • If selected as an OJI you will remain in the CADRE Program for 1 year. 

    • Temporary NTE 1 year, may be extended.

    How to Apply

    How to Apply:

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.


    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Natasha Edwards at Natasha.R.Edwards@irs.gov if you require this for any part of the application and hiring process.



    • To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.

    • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.

    • To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.

    • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.

    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

      If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.

    Required Documents:

    A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

    Career Transition Assistance Plan (CTAP) DOCUMENTATION
    If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

    IRS Reassignment Preference Program (RPP)
    You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.


    PERFORMANCE APPRAISAL/AWARDS
    Submit a copy of your most recent completed performance appraisal.

    IRS employees:
    if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

    EDUCATION DOCUMENTATION
    If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time

    An official transcript will be required if you are selected.
    A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
    If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.  

    Next Steps:

    What to Expect Next: You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”
    Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.