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Vacancy Details

Grade: 08

To be eligible for this position at this grade level, you must meet the requirements below.
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:
  • Experience with management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;
  • Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;
  • Experience applying basic budget management principles and practices (i.e. ability to maintain and manage financial resources); and
  • Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of specialized experience as described above.

Next you will respond to a series of questions that are designed to capture your technical experience and other accomplishments.  Experience gained in a position prior to your reaching the full working level should not be considered when responding to these questions.

2 Which of the following describes your experience developing employees? Answer to this question is required
  • Using results of a skill gap analysis, coordinated and facilitated training efforts of employees to address skill gaps
  • Identified employees for developmental/training needs by conducting a skill gap analysis
  • Provided on-the-job training
  • Instructed classroom training
  • Served as a mentor in the workplace
  • Assisted an employee with a Career Learning Plan (CLP)
  • None of the above
3 Which of the following describes your experience?

 

Answer to this question is required
  • Provided direct feedback of work performance according to program goals
  • Resolved grievances at the appropriate level
  • Discussed employee concerns and resolved by following contractual guidelines (i.e. Internal Revenue Manual (IRM), National Agreement)
  • Identified and addressed conduct and/or performance issues through counseling
  • Identified and recommended a disciplinary action to address conduct and/or performance issues
  • Addressed Equity, Diversity and Inclusion (EDI) issues (i.e. harassment, Prevention of Sexual Harassment (POSH), discrimination)
  • Led employee engagement initiatives (i.e. Employee Recognition, soliciting feedback, and conducting focus groups)
  • Handled dispute resolutions between co-workers
  • None of the above
4 Which of the following describes your experience monitoring and improving workload processes? Answer to this question is required
  • Implemented changes to procedures designed to improve services
  • Identified, made recommendations, and implemented process improvements to case processing
  • Periodically reviewed closed cases and/or recorded telephone calls to ensure recent changes to work procedures and processes have been implemented and to identify potential inefficiencies
  • Monitored overall inventory and adapted to staffing shortages and changing workload priorities (i.e., new initiatives, increased/aged inventory) by reallocating resources
  • None of the above
5 Which of the following best describes your highest level of experience managing by prioritizing workload processing? Answer to this question is required
  • Prioritized workload by utilizing available resources across competing tasks on an ongoing basis at the operations level
  • Prioritized workload by utilizing available resources across competing tasks at the department level
  • Prioritized workload by utilizing available resources across competing tasks at the team level
  • Prioritized individual workload of competing tasks
  • None of the above
6 Which of the following describes your experience with a quality review process? Answer to this question is required
  • Reviewed quality of work product at the individual or team level to ensure accuracy/efficiency and input results in a quality review system
  • Took action to resolve errors based on the results derived from a quality review system
  • Served as a subject matter expert on coding defects in the evaluative quality review system, including the ability to pull ad-hoc reports
  • None of the above
7 Which of the following describes your experience with quality improvement initiatives? Answer to this question is required
  • Performed a data analysis on quality management systems using quality review statistics of a specific work unit to identify a root cause for a specific defect and formulated recommendations for corrective action to improve quality
  • Applied the quality management tools, such as the Embedded Quality Review System (EQRS), or similar quality database, to improve the quality of a program in any area within the Internal Revenue Service (IRS)
  • Participated as a part of a team in identifying a root cause for a specific defect and formulated recommendations for corrective action by performing data analysis using quality review statistics of a specific work unit to improve quality
  • None of the above
8 Which of the following represents your experience applying quality management and assurance techniques? Answer to this question is required
  • Used quality management processes to review work
  • Participated on a quality improvement team
  • Led a team in quality improvement efforts
  • Prepared a performance evaluation using data from the Embedded Quality Review System (EQRS) or similar quality review system
  • Reviewed reports from the National Quality Review System (NQRS)
  • Used NQRS reports to improve quality
  • None of the above
9

Which of the following describes your experience in workload delivery?

Answer to this question is required
  • Identified barriers or predicted possible workload stoppages proactively, and advised management accordingly
  • Maintained and balanced my workload responsibilities while managing competing priorities and deadlines
  • Designed and implemented a system to improve the delivery or processing of cases
  • None of the above
10 Which of the following describes your experience with workload delivery? Answer to this question is required
  • Led a program assessment to identify customer service improvement opportunities impacting delivery resulting in recommendations
  • Identified ineffective work processes and made recommendations to increase work efficiencies and/or quality
  • Communicated and implemented a process improvement developed by leadership
  • Participated on a quality or process improvement team and provided feedback for a new initiative
  • None of the above
11 Which of the following describes your workload delivery experience? Answer to this question is required
  • Verbally presented briefing reports (i.e. status reports, etc.) or comprehensive reports to senior management or at the executive level
  • Prepared briefing reports (i.e. status reports, action plans, etc.) or comprehensive reports to upper management
  • Networked and collaborated with internal and/or external stakeholders regarding workload updates and/or opportunities to improve
  • Drafted reports and other written materials (i.e. updating IRM content, etc.) and/or presentations impacting workload
  • None of the above
12

Which of the following describe significant accomplishments whereby you clearly demonstrated leadership potential in the areas of Personal Leadership, Leading Others, Leading Improvement, and/or Business Results?

Answer to this question is required
  • Led a cross-functional team (e.g., Submission Processing and Accounts Management) that developed, communicated and implemented a new work direction and/or project from beginning to end that met team objectives/deliverables
  • Initiated and championed innovative ideas and/or creative solutions, which were later recognized as a best practice within the organization
  • Developed and implemented an initiative by leveraging resources to maintain level of service or implement change
  • Facilitated or led discussions in which I influenced, motivated, or persuaded persons or groups. This includes approaching individuals or groups who are skeptical or in disagreement
  • Worked in a role whereby I was responsible for identifying and implementing programs that enhanced employee’s careers and provided leadership using team building, coaching, and mentoring
  • Overcame performance barriers using conflict management skills to provide targeted development and performance feedback to employees
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
4 What is your SEID Number? Maximum length of 250 characters. Answer to this question is required
Awards are considered in the selection process. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
5 How many monetary performance related awards , such as performance awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
Answer to this question is required
  • 1
    5.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    5.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    5.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
6 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a recent performance appraisal. You should be advised that your annual performance appraisal and relevant awards are considered in the selection process.
7 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable/No Performance Appraisal
8 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
9 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or I do not have a performance appraisal
In this program you will be required to be available for training and position assignments in other geographic areas to assist with your development and in order to meet the needs of the organization.
10 Do you understand you may be required to be available for travel and assignments, for extended periods of time, in other geographic areas? Answer to this question is required
  • Yes
  • No
11 Please select the response which most accurately describes your current position level? Answer to this question is required
  • Employee
  • Management Official
  • Frontline Manager
  • Department Manager
  • Senior Manager
  • Executive Readiness (XR) Program
  • Senior Executive Service (SES) Candidate Development Program
  • None of the Above
12 Using your prior response, please state how long you have been in your current position? Maximum length of 50 characters. Answer to this question is required
13 Please select the response(s) which most accurately reflects any managerial level for which you have served on a Permanent or Temporary (Promotion) basis? Answer to this question is required
  • Front Line Manager
  • Department Manager
  • Senior Manager
  • Executive Readiness (XR) Program
  • Senior Executive Service (SES) Candidate Development Program
  • I have not served in a Managerial position on a Permanent or Temporary (Promotion) basis
14 Using your prior response, please state how long you served in the position(s) on a temporary or permanent basis? Maximum length of 50 characters. Answer to this question is required
15 Please select the response(s) the best describes your experience and/or participation in a managerial level readiness program(s)? Answer to this question is required
  • Successful completion of Front-Line, or equivalent leadership level, Readiness Program.
  • Successful completion of Senior Manager, or equivalent leadership level, Readiness Program.
  • Successful completion of Executive, or equivalent leadership level, Readiness Program.
  • Successful completion of Other Readiness Program.
  • None of the above.
16 Using your prior response, please provide a brief description of the Readiness Program(s) and the date of completion. Maximum length of 250 characters. Answer to this question is required
Next you will respond to a series of questions to obtain your ratings of potential from the Leadership Succession Review (LSR) Assessment. Your responses will be verified prior to being referred for consideration in the selection process.
You should be advised that you must complete the LSR process before being able to respond to the next several questions. The results of this process are used in ranking leadership competencies. If you have not completed the LSR process, or are awaiting a managerial assessment or review to be completed, please select the appropriate response indicating "I have not completed the LSR process" or "I am waiting the managerial assessment or review," and return to update your responses once you have completed the process. NOTE: Your application must be completed and submitted by 11:59 p.m. ET on the closing date of this announcement to be considered in the hiring process.
17 Please select the competency rating you received for the competency entitled Personal Leadership? Answer to this question is required
  • Employee
  • Progressing Towards Frontline Manager
  • Frontline Manager
  • Progressing Towards Department Manager
  • Department Manager
  • Progressing Towards Senior Manager
  • Senior Manager
  • Progressing Towards Executive
  • Executive
  • I have not completed the LSR process
  • I am awaiting a managerial assessment or review.
  • None of the above
18 Please select the competency rating you received for the competency entitled Leading Others? Answer to this question is required
  • Employee
  • Progressing Towards Frontline Manager
  • Frontline Manager
  • Progressing Towards Department Manager
  • Department Manager
  • Progressing Towards Senior Manager
  • Senior Manager
  • Progressing Towards Executive
  • Executive
  • I have not completed the LSR process
  • I am awaiting a managerial assessment or review.
  • None of the above
19 Please select the competency rating you received for the competency entitled Leading Improvement? Answer to this question is required
  • Employee
  • Progressing Towards Frontline Manager
  • Frontline Manager
  • Progressing Towards Department Manager
  • Department Manager
  • Progressing Towards Senior Manager
  • Senior Manager
  • Progressing Towards Executive
  • Executive
  • I have not completed the LSR process
  • I am awaiting a managerial assessment or review.
  • None of the above
20 Please select the competency rating you received for the competency entitled Business Results? Answer to this question is required
  • Employee
  • Progressing Towards Frontline Manager
  • Frontline Manager
  • Progressing Towards Department Manager
  • Department Manager
  • Progressing Towards Senior Manager
  • Senior Manager
  • Progressing Towards Executive
  • Executive
  • I have not completed the LSR process
  • I am awaiting a managerial assessment or review.
  • None of the above
21 Using your “Level” ratings from the LSR Assessment, please select the Behaviors where you achieved a Frontline Manager or above management level rating. Answer to this question is required
  • Self Development
  • Communications
  • Political Savvy
  • Relationship Management
  • Group Leadership
  • Customer Focus
  • Managing Performance and Development
  • Change Management
  • Innovation and Risk Management
  • Achievement Orientation
  • Problem Solving and Decision Making
  • Leveraging Resources
  • Strategic Planning and Implementation
  • None of the Above
22 Your final determination of readiness rating provides an overall assessment of potential to perform at the next level of management. Please select the response that best describes your overall readiness rating. Answer to this question is required
  • My overall rating is “Ready Now,” and my Next Step is a Frontline Manager or a Frontline Manager or Department Manager position.
  • My overall rating is “Ready with Development,” and my Next Step is a Frontline Manager or Department Manager position.
  • My overall rating is “Not Ready,” and my Next Step is a Frontline Manager or Department Manager position.
  • My overall rating is “Ready Now,” and my Next Step is a Senior Manager or above position.
  • My overall rating is “Ready with Development,” and my Next Step is a Senior Manager or above position.
  • My overall rating is “Not Ready,” and my Next Step is a Senior Manager or above position.
  • None of the above.
23 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No