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Vacancy Details

Grade: 05

To be eligible for this position at this grade level, you must meet the requirements below.
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:
  • Experience with management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;
  • Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;
  • Experience applying basic budget management principles and practices (i.e. ability to maintain and manage financial resources); and
  • Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of specialized experience as described above.

Next you will respond to a series of questions that are designed to capture your technical experience and other accomplishments.  Experience gained in a position prior to your reaching the full working level should not be considered when responding to these questions.

2 Which of the following describes your experience in a leadership or managerial role? Answer to this question is required
  • Acted in a lead or supervisory position for my work group on an as needed basis
  • Completed a formal detail/temporary assignment in a supervisory position
  • Served as a permanent manager
  • Completed a managerial development program (i.e., FLRP)
  • Served as an on-the-job instructor
  • Led or supervised my work group to meet our program goals
  • None of the above
3 Which of the following describes your experience? Answer to this question is required
  • Resolved complaints from employees and third parties by providing technical advice or referring to appropriate parties
  • Prepared and shared a work performance evaluation with an employee in a one on one setting
  • Conducted presentations in a group setting
  • Provided guidance on work processes
  • Addressed or resolved employee concerns by referring employee to personnel services
  • Set and adjusted short-term priorities to meet organizational goals .
  • Identified, addressed and took action conduct and/or performance issues
  • Coordinated and facilitated training efforts of employees to address skill gaps
  • Identified employees for developmental/training needs using quality and/or performance review results
  • Served as a mentor in the workplace
  • Evaluated work performance
  • None of the above
4 Which of the following describes your experience? Answer to this question is required
  • Discussed employee concerns and resolved by following contractual guidelines (i.e. Internal Revenue Manual (IRM), National Agreement)
  • Identified and recommended a disciplinary action to address conduct and/or performance issues in accordance to regulations
  • Set policy and provided products and services for a wide variety of employee categories that involved statutory and regulatory authorities
  • Applied merit system principles to attract, develop, manage, and retain a high quality and diverse workforce
  • None of the above
5 Which of the following have you used as part of your work responsibilities to research and provide advice and guidance to managers and others? Answer to this question is required
  • Code of Federal Regulations (CFR)
  • OPM Directives and Publications
  • Internal Revenue Manuals (IRM)
  • US Code Title 5
  • NTEU Contract
  • OPM Qualifications Standards
  • CareerConnector Resource Center
  • Paysetting Guidance
  • OPM Position Classification Standards
  • Job Analysis and/or Crediting Plans
  • None of the above
6 From the following responses, please select the statement that most accurately reflects your experience with Human Resources laws and regulations. Answer to this question is required
  • I drafted agency, department, bureau, or component policy at or equivalent to a headquarters level related to Human Resources Automated Systems.
  • I drafted agency, department, bureau, or component policy at or equivalent to a headquarters level related to Human Resources Policies & Regulations.
  • I drafted agency, department, bureau, or component policy at or equivalent to a headquarters level related to Position Classification Standards.
  • I researched and applied Human Resource federal regulations or executive orders in resolving non-routine Human Resources issues.
  • I applied federal Personnel laws and regulations as appropriate to a program or projects.
  • I applied federal Personnel laws and regulations as appropriate to automate Human Resources program(s) or processes.
  • None of the above.
7 Which of the following best describes your expertise in Human Resources Program Management. Answer to this question is required
  • I led enterprise level Human Resources programs which included formulating program direction, developing short and long-term objectives, developing policy and providing technical guidance relative to the implementation of those programs.
  • I led enterprise level Human Resources automation programs which included formulating program direction, developing short and long-term objectives and providing technical guidance relative to the implementation of those programs.
  • I provided subject matter expertise to enterprise level Human Resources automated programs, assisting in formulating policy, and providing technical guidance relative to the design and implementation of those programs.
  • I consulted with management on how best to adapt procedural requirements of Human Resources systems to meet management goals.
  • I provided subject matter expertise to enterprise level Human Resources programs, assisting in formulating policy, and providing technical guidance relative to the design and implementation of those programs.
  • I served as a member of a team for enterprise or corporate level programs.
  • None of the above.
8 Which best describes your experience providing Human Resources Management (HRM) services? Answer to this question is required
  • Consulted and provided guidance on implementation of Human Resources systems to support strategic goals and objectives to produce results that improved hiring processes.
  • Provided information and assistance that sustain important features of the employer-employee relationship, such as employee benefits, labor relations, staffing.
  • Provided training, guidance and/or information in a wide range of methods, principles, and practices in Human Resources technology and automation such as staffing, recruitment, benefits, position classification, position management, employee relations, and/or human resource development.
  • Provided guidance and information in a wide range of methods, principles, and practices in Human Resources such as staffing, recruitment, benefits, position classification, position management, employee relations, and/or human resource development.
  • None of the above.
9 Please select the statement that most accurately reflects your background in HR automation: Answer to this question is required
  • I managed and/or led the development strategies for implementation of Human Resources automation systems. I participated in decision-making and policy development and performed troubleshooting and problem solving for these systems.
  • I have experience using the following Human Resources systems such as: CareerConnector, HR Connect, PeopleTrak, and TIMIS, etc. I provided direction and advice on using these systems. I performed troubleshooting and problem solving in these systems and trained others in their use.
  • I have experience using Human Resources (HR) systems to facilitate an HR process.
  • I served in a Human Resources Information Technology role and have been involved in programming, and/or facilitating the programming, of an Human Resources system.
  • None of the above.
10 Which of the following experiences did you have interacting with customers on the job? Answer to this question is required
  • Responded to customer inquiries by explaining specific Human Resources processes, policies and procedures
  • Provided guidance and assistance in navigating a Human Resources system as requested by customers
  • Resolved customer issues by reviewing information and implementing solution
  • Established and maintained ongoing working relationships with management, employees and other agencies representatives
  • None of the above
11 Which statement best describes your experience in providing customer service? Answer to this question is required
  • I anticipate and identify customer needs based on my knowledge of Human Resources policies and procedures, and identify solutions that resolve the customer’s needs and result in operational improvements.
  • I anticipate customer needs based on my knowledge of Human Resources policies and procedures and identify solutions to resolve customer issues.
  • As a team member, I collaborated to identify customer needs and made recommendations to resolve customer issues.
  • None of the above.
12 Please select your highest level of project/program leadership experience. Answer to this question is required
  • I served as a project/program leader overseeing large programs impacting multiple organizational units.
  • I served as a task team leader overseeing efforts of a specific focus.
  • I served on a team that had to meet defined milestones and deliverables.
  • None of the above.
13 Please select the response that best describes your experience managing multiple initiatives and/or a multiple faceted project or initiative? Answer to this question is required
  • I led or managed multiple projects or initiatives simultaneously that involved Human Resources issues and/or decisions with broad impact on my organization or business.
  • I served in a leadership role whereby I have managed multiple teams that were successful in their delivery of new Human Resources products, services, or initiatives, and/or their resolution of specific problems.
  • I performed as a project manager and have demonstrated the ability to set priorities, analyze issues, and make sound decisions relative to the delivery of new services and/or implementation of new programs/goals.
  • None of the above.
14 From the following responses, please select the statement(s) that most accurately reflects your experience in staffing. Answer to this question is required
  • I led enterprise efforts to fill positions within various organizations that included developing and implementing screening, interviewing, and selections procedures for Servicewide hiring.
  • I managed a Business Operating Division’s onboarding efforts through consulting with points of contact that provided a strategy to fill critical positions within their Division that include procedure that included selection, screening, and placement.
  • I participated on a team that provided consultation to an organization to fill positions through the competitive and non-competitive process.
  • None of the above.
15 Which of the following describe a significant accomplishment(s) whereby you clearly demonstrated leadership potential in the areas of Personal Leadership, Leading Others, Leading Improvement, and/or Business Results. Answer to this question is required
  • Participated on a quality or process improvement team and provided feedback for a new HR initiative.
  • Served as an elected official of an employee organization such as HIRE, AIM, FEW, etc.
  • Taught as a lead classroom instructor on Human Resources policies, programs, and/or systems (acquire & setup training room, procure the training materials and instruct).
  • Worked cross functionally with other Business Units to improve Human Resources policies, processes or systems (e.g. quality improvement or process improvement teams, task forces, tiger teams, Lean Six Sigma, future state teams, etc.).
  • Managed a business project or team (created the project plan, budget, assign team members, etc.) which successfully resulted in the reengineering of a Human Resources process or system thereby improving a product or providing new services.
  • Led a team engaged in broad studies and analyses for the long-range assessment and resolution of operating and/or policy issues.
  • Developed and implemented one or more Human Resources systems and/or processes utilized by my division or business unit and trained individuals on its use.
  • Prepared reports and briefings for managers whose purpose was to recommend a specific strategy or course of action. The written materials were within Human Resources technical expertise.
  • Conducted policy reviews to evaluate the effectiveness of current Human Resources (HR) policies and practices, and develop proposals to change policies and improve practices for impacting one or more HR functions.
  • Gather requirements for Human Resources processes/systems and automate them into specific products that solve or improve hiring processes and cycles.
  • Serve as the senior specialist in the design, implementation, maintenance and/or operation of an automated Human Resources information system(s).
  • Created a Service-wide initiative that provided tools for use in enhancing employee satisfaction.
  • Led an engagement team that provided tools for use in enhancing employee satisfaction.
  • Work with stakeholders to review and conduct a job analysis and create a crediting plan.
  • None of the above.
16 Please indicate for the technical areas in which you performed successfully as indicated by an official performance review (e.g. end of year, close-out rating, etc.) Answer to this question is required
  • Staffing and Placement
  • Employee Benefits
  • Performance Management
  • Position Management and Classification
  • Training and Leadership Development
  • Labor Relations
  • Human Resource Automated Systems
  • Pay setting and implementation
  • None of the above
17 In order to receive consideration for this position, you must complete your application by clicking "FINISH" at the end of the application review step, and then allowing yourself to be transferred back to USAJOBS. Do you understand that you must complete these steps to successfully complete your application, or you will not receive consideration? Answer to this question is required
  • Yes
  • No

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 What is your SEID Number? Maximum length of 250 characters. Answer to this question is required
If you are eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement. If you have any questions concerning your eligibility please refer back to the CTAP/RPP Documentation link in the vacancy announcement.
4 Are you eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP)? Answer to this question is required
  • Yes
    4.1 Please select the priority program for which you are eligible for consideration.
    • Career Transition Assistance Plan (CTAP)
    • Reassignment Preference Program (RPP)
  • No
Awards are considered in the selection process. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
5 How many monetary (or time off in lieu of monetary) awards, such as performance awards, special act awards, and quality step increases have you received in the three years preceding the closing date of this announcement? Answer to this question is required
  • 1
    5.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    5.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    5.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
6 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a recent performance appraisal. You should be advised that your annual performance appraisal and relevant awards are considered in the selection process.
7 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable/No Performance Appraisal
8 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
9 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or I do not have a performance appraisal
In this program you will be required to be available for training and position assignments in other geographic areas to assist with your development and in order to meet the needs of the organization.
10 Do you understand you may be required to be available for travel and assignments, for extended periods of time, in other geographic areas? Answer to this question is required
  • Yes
  • No
11 Please select the response which most accurately describes your current position level? Answer to this question is required
  • Employee
  • Management Official
  • Frontline Manager
  • Department Manager
  • Senior Manager
  • Executive Readiness (XR) Program
  • Senior Executive Service (SES) Candidate Development Program
  • None of the Above
12 Using your prior response, please state how long you have been in your current position? Maximum length of 50 characters. Answer to this question is required
13 Please select the response(s) which most accurately reflects any managerial level for which you have served on a Permanent or Temporary (Promotion) basis? Answer to this question is required
  • Front Line Manager
  • Department Manager
  • Senior Manager
  • Executive Readiness (XR) Program
  • Senior Executive Service (SES) Candidate Development Program
  • I have not served in a Managerial position on a Permanent or Temporary (Promotion) basis
14 Using your prior response, please state how long you served in the position(s) on a temporary or permanent basis? Maximum length of 50 characters. Answer to this question is required
15 Please select the response(s) that best describes your experience and/or participation in a managerial level readiness program(s)? Answer to this question is required
  • Successful completion of Front-Line, or equivalent leadership level, Readiness Program.
  • Successful completion of Senior Manager, or equivalent leadership level, Readiness Program.
  • Successful completion of Executive, or equivalent leadership level, Readiness Program.
  • Successful completion of Other Readiness Program.
  • None of the above.
16 Using your prior response, please provide a brief description of the Readiness Program(s) and the date of completion. Maximum length of 250 characters. Answer to this question is required
Next you will respond to a series of questions to obtain your ratings of potential from the Leadership Succession Review (LSR) Assessment. Your responses will be verified prior to being referred for consideration in the selection process.

You should be advised that you must complete the LSR process before being able to respond to the next several questions. The results of this process are used in ranking leadership competencies. If you have not completed the LSR process or are awaiting a managerial assessment or review to be completed, please select the appropriate response indicating "I have not completed the LSR process" or "I am awaiting the managerial assessment or review," and return to update your responses once you have completed the process. NOTE: Your application must be completed and submitted by 11:59 p.m. ET on the closing date of this announcement to be considered in the hiring process.

17 Please select the competency rating you received for the competency entitled Personal Leadership? Answer to this question is required
  • Employee
  • Progressing Towards Frontline Manager
  • Frontline Manager
  • Progressing Towards Department Manager
  • Department Manager
  • Progressing Towards Senior Manager
  • Senior Manager
  • Progressing Towards Executive
  • Executive
  • I have not completed the LSR process
  • I am awaiting a managerial assessment or review.
  • None of the above
18 Please select the competency rating you received for the competency entitled Leading Others? Answer to this question is required
  • Employee
  • Progressing Towards Frontline Manager
  • Frontline Manager
  • Progressing Towards Department Manager
  • Department Manager
  • Progressing Towards Senior Manager
  • Senior Manager
  • Progressing Towards Executive
  • Executive
  • I have not completed the LSR process
  • I am awaiting a managerial assessment or review.
  • None of the above
19 Please select the competency rating you received for the competency entitled Leading Improvement? Answer to this question is required
  • Employee
  • Progressing Towards Frontline Manager
  • Frontline Manager
  • Progressing Towards Department Manager
  • Department Manager
  • Progressing Towards Senior Manager
  • Senior Manager
  • Progressing Towards Executive
  • Executive
  • I have not completed the LSR process
  • I am awaiting a managerial assessment or review.
  • None of the above
20 Please select the competency rating you received for the competency entitled Business Results? Answer to this question is required
  • Employee
  • Progressing Towards Frontline Manager
  • Frontline Manager
  • Progressing Towards Department Manager
  • Department Manager
  • Progressing Towards Senior Manager
  • Senior Manager
  • Progressing Towards Executive
  • Executive
  • I have not completed the LSR process
  • I am awaiting a managerial assessment or review.
  • None of the above
21 Using your “Level” ratings from the LSR Assessment, please select the Behaviors where you achieved a Frontline Manager or above management level rating. Answer to this question is required
  • Self Development
  • Communications
  • Political Savvy
  • Relationship Management
  • Group Leadership
  • Customer Focus
  • Managing Performance and Development
  • Change Management
  • Innovation and Risk Management
  • Achievement Orientation
  • Problem Solving and Decision Making
  • Leveraging Resources
  • Strategic Planning and Implementation
  • None of the Above
22 Your final determination of readiness rating provides an overall assessment of potential to perform at the next level of management. Please select the response that best describes your overall readiness rating. Answer to this question is required
  • My overall rating is “Ready Now,” and my Next Step is a Frontline Manager or Department Manager position.
  • My overall rating is “Ready with Development,” and my Next Step is a Frontline Manager or Department Manager position.
  • My overall rating is “Not Ready,” and my Next Step is a Frontline Manager or Department Manager position.
  • My overall rating is “Ready Now,” and my Next Step is a Senior Manager or above position.
  • My overall rating is “Ready with Development,” and my Next Step is a Senior Manager or above position.
  • My overall rating is “Not Ready,” and my Next Step is a Senior Manager or above position.
  • None of the above.
23 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No