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Grade: 05

To be eligible for this position at this grade level, you must meet the requirements below.
A. One years twelve (12) months of specialized experience equivalent to the GS-4 level in the Federal Government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. OR
B. A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR
C. A combination of education and experience equivalent to that described above.
Use the Experience Calculator and compute your experience, education, or business school training, or to compute an equivalent amount of combined experience, education and/or training. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least three (3) years of experience, one of which was equivalent to the GS-4 level as described above.
  • I have a Bachelor’s degree or four (4) years of progressive education above high school.
  • I have a combination or education and specialized experience equivalent to one (1) year of specialized experience, as defined above, using the Experience Calculator.
  • I do not have the required experience and/or education.

Grade: 06

To be eligible for this position at this grade level, you must meet the requirements below.
One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-05) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of qualifying specialized experience must demonstrate a knowledge of the Internal Revenue Code, IRS policies, tax rules, regulations, and procedures. Examples of qualifying experience should demonstrate: Ability to interpret and comprehend contents of case files, filing requirements and offsets used to claim credits and deductions; Working knowledge of AIMS, IDRS, business, fiduciary, and estate tax; Knowledge of Privacy Act, disclosure regulations, and Power of Attorney; Knowledge of other agency procedures related to tax processing (SSA, Federal Reserve Bank, Disbursing Office, State Employment Offices, and other private financial institutions); and Skill in providing clear and concise replies to taxpayers and in exercising tact and diplomacy in telephone contacts.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have less than one (1) year of specialized experience.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.

Grade: 07

To be eligible for this position at this grade level, you must meet the requirements below.
One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-06) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of qualifying experience should demonstrate general knowledge of tax rules, regulations, and procedures as well as the penalty and interest rate computations. This includes cases involving restricted interest, minimum and alternative minimum tax, income averaging, and tax preference items; In-depth knowledge of a broad range of filing requirements and offsets; Working knowledge of AIMS, IDRS, service center processing procedures, master file transaction codes, procedures for effecting account corrections and adjustments; Knowledge of business, fiduciary, and estate tax; Thorough knowledge of procedures and criteria relating to statute protection and expiration including Restricted Waivers of Consent and controlling of the statute; and, Ability to provide clear and concise replies to taxpayers and diplomacy in telephone contacts.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have less than one (1) year of specialized experience.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
Please see the vacancy announcement for any information regarding specific qualifications for this position.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
If you are eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement. If you have any questions concerning your eligibility please refer back to the CTAP/RPP Documentation link in the vacancy announcement.
3 Are you eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP)? Answer to this question is required
  • Yes
    3.1 Please select the priority program for which you are eligible for consideration.
    • Career Transition Assistance Plan (CTAP)
    • Reassignment Preference Program (RPP)
  • No
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4 How many monetary (or time off in lieu of monetary) awards, such as performance awards, special act awards, and quality step increases have you received in the three years preceding the closing date of this announcement? Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
9 (C) Which of the following work experiences have you had? Answer to this question is required
  • Actively participated in unit meeting discussions
  • Recorded minutes at unit meetings
  • Requested additional work when time available
  • Recommended solutions to problems within my work unit or team
  • Participated in the Employee Suggestion Program (ESP)
  • Participated in a committee (e.g., Focus group, Employee Recognition, Technical team/group
  • Led a cross functional team
  • Worked with others outside of my team to complete assignments.
  • None of the above
10 (C) Which of the following describes your experience developing training materials? Answer to this question is required
  • Revised existing material for training
  • Created local teaching materials
  • Developed a test to evaluate the level of comprehension of training provided
  • Served as a Subject Matter Expert (SME) in developing training materials
  • None of the above
11 (C) Which of the following describes your training or teaching experience? Answer to this question is required
  • Completed Certified Instructor Training Course (CITC)
  • Served as an On-the-Job Instructor (OJI)
  • Provided one-on-one assistance to a co-worker
  • Presented at a lunch-and-learn
  • Taught a class at a unit meeting
  • Taught a class for another team or department
  • Taught a Continuing Professional Education (CPE) course
  • Other
  • None of the above
12 (K) Which of the following transaction or credit reference codes (TC) have you used when researching a tax case? Answer to this question is required
  • TC 150
  • CRN 878, CRN 895, CRN 889
  • TC 290, TC 29X or TC 300, TC 30X
  • TC 922
  • TC 640, TC 660 or TC 670
  • TC 420
  • TC 971
  • CRN 886, CRN 888
  • Other
  • None of the above
13 (K) Which of the following Integrated Data Retrieval System’s (IDRS) freeze codes have you referenced when researching a tax case? Answer to this question is required
  • L – Freeze
  • – L Freeze
  • – A Freeze
  • – O Freeze
  • Z Freeze
  • – V Freeze
  • – W Freeze
  • – S Freeze
  • Other
  • None of the above
14 (K) What best describes your experience making decisions? Answer to this question is required
  • I relied on my lead or manager to make the decision
  • I considered available information and then independently made a decision
  • I consulted with coworkers and then made a decision
  • I consulted with my lead or manager and then made a decision
  • I researched the issue and then made a decision
  • None of the above
15 (K) With which of the following forms do you have experience reviewing for accuracy? Answer to this question is required
  • 1120 Series
  • 94X Series
  • Computer Paragraph (CP) 2000
  • 1041
  • 1040 Series
  • Extensions
  • Other CP Notices
  • Letters or Notices
  • Other
  • None of the above
16 (A) Which of the following describe your experience communicating with external customers (e.g., taxpayers)? Answer to this question is required
  • Phone
  • Written letters or notices
  • Face-to-face
  • None of the above
17 (A) Which of the following systems have you used in your research? Answer to this question is required
  • Integrated Data Retrieval System (IDRS)
  • Servicewide Electronic Research Program (SERP)
  • Desktop Integration/Accounts Management System (DI/AMS)
  • Report Generation Software (RGS)
  • Compliance Exam Automation System (CEAS)
  • Correspondence Imaging System (CIS)
  • Integrated and Automated Technology (IAT)
  • Other
  • None of the above
18 (A) With which of the following types of written communication do you have experience? Answer to this question is required
  • I have written letters or notices to taxpayers
  • I have written “open paragraphs” in existing letters or notices
  • I have written approved job aids
  • I have written training material or lesson plans
  • I have written technical emails to management
  • I have documented tax payers accounts
  • Other
  • None of the above
19 (A) With which of the following situations do you have experience? Answer to this question is required
  • I have listened to an argumentative taxpayer explain their perspective and helped them understand their issue.
  • I have assisted a taxpayer to resolve a work related problem.
  • I have assisted a taxpayer who has experienced a hardship (e.g., financial, medical).
  • I have handled a taxpayer case dealing with a natural disaster.
  • None of the above
20 (Q) Which best describes your technique to research a solution to a technical issue? Answer to this question is required
  • Ask a manager or lead
  • Use a job aid
  • Use the Internal Revenue Manual (IRM)
  • Ask a co-worker
  • None of the above
21 (Q) Which of the following best describes how you ensure the quality of work? Answer to this question is required
  • I rely on my lead or manager to review my work
  • I review my work at the end of each day
  • I review my work as it is completed
  • I have been assigned to review my co-workers work
  • None of the above
22 (Q) Which of the following best describes how you resolved a technical issue or problem? Answer to this question is required
  • I brought the problem to my manager/lead’s attention.
  • I developed a solution with the assistance of coworkers.
  • I developed a solution independently.
  • I researched the problem and developed multiple solutions.
  • None of the above
23 (Q) Which best describes your experience managing your inventory? Answer to this question is required
  • I have completed work as it was received (first-in/first-out)
  • I have completed work based on my individual priorities
  • I have completed my work according to shifting team priorities
  • My manager or lead prioritized my work
  • I have prioritized work for others in my team
  • None of the above
24 (Q) Which of the following best describes how you have handled multiple work tasks with competing deadlines? Answer to this question is required
  • Do what I can and save the rest for the next day
  • I request to work extra hours in order to complete the tasks
  • Ask my manager or lead for additional resources to complete tasks
  • I do not have experience handling multiple work tasks
25 (Q) With which of the following leadership responsibilities do you have experience? Answer to this question is required
  • Used Embedded Quality Review System (EQRS)
  • Reviewed Single Entry Time Reporting (SETR) Input
  • Conducted informal spot reviews of work assignments
  • Conducted performance evaluations
  • Served as lead
  • Served as acting lead
  • Served as manager
  • Served as acting manager
  • Other
  • None of the above
26 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No
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