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Grade: 14

To be eligible for this position at this grade level, you must meet the requirements below.
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: Experience with relevant existing and emerging usability engineering processes, procedures, and tools in order to identify user audiences, assess user requirements, needs and satisfaction levels and create user interface designs, prototypes and specifications across multiple platforms. Experience using analytical methods and procedures to research and advise management on new website service delivery and integration to achieve organizational goals, conduct studies of website use, and implement or recommend changes. Experience working with statutory, regulatory and policy requirements and guidelines governing operations to prepare recommendations affecting online application and user experience execution. Experience using analytical and evaluative methods to research emerging technologies and provide advice on the design, content creation, and development strategies for emerging media platforms. Experience using workload management methods and techniques relative to setting work objectives, organizing resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines. Experience demonstrating initiative, originality and creativity in order to render sound judgment regarding management and policy issues. Experience effectively communicate both orally and in writing, including the ability to deliver succinct presentations and briefings to a variety of audiences, and maintain a high degree of comfort rapport with executive leadership and management presence.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
2 Which of the following best describes your highest level of experience working in user experience (UX) programs at large organizations? Answer to this question is required
  • I worked at the headquarters, corporate level or have supported large user experience programs and projects, providing expertise in formulating policies and/or providing technical guidance relative to the design, implementation, and adoption of a user experience (UX) initiative.
  • I have operational experience in applying technical guidance relative to the design, implementation, and adoption of user experience (UX) initiatives provided by others
  • I have served as an instructor and/or trained others on the design, implementation, and adoption of user experience (UX) initiatives.
  • None of the above.
3 Which of the following best describe your expertise in creating user interface designs, prototypes and user experience specifications? Answer to this question is required
  • I have led or managed enterprise level design programs, including creating user interface designs, prototypes and user experience specifications.
  • I have served as a subject matter expert providing technical guidance on the design, development and implementation of enterprise level user experience and design programs.
  • I have served as a member of a team with responsibility for user interface design and prototyping.
  • None of the Above.
4 Which of the following best describe your technical expertise in user research and usability testing, including identifying user audiences, assessing user requirements, needs and satisfaction levels? Answer to this question is required
  • I have led or managed enterprise level user research and usability testing programs, providing expertise in formulating policies and the design, development and implementation of user research and usability testing.
  • I have served as a subject matter expert providing technical guidance on the design, development and implementation of enterprise level user research and usability testing programs.
  • I have worked as a member of a team with responsibility for user research and usability testing.
  • None of the Above.
5 Which of the following best describes the types of customers for which you have interacted in the development and delivery of an organizational wide project/program? Answer to this question is required
  • Executives, Division Directors, or Corporate Officers.
  • Senior Managers.
  • External (outside of your organization, unit, group, etc ) Customers and/or Stakeholders.
  • None of the above.
6 Which of the following describes your experience providing assistance to your co-workers? Answer to this question is required
  • I delivered training materials.
  • I taught and have been an on the job training (OJT) coach.
  • I served as a subject matter expert for a program work group in completion of their task(s).
  • I served as a mentor.
  • I served in a supervisory or manager role.
  • None of the above.
7 What is your level of experience writing technical material? Answer to this question is required
  • I prepared documentation for executive committees (for example, position paper, business case).
  • I wrote articles for publication in journals, publications, or other professional documents.
  • I wrote program Standard Operating Procedure (SOP) documents/processes.
  • I wrote policy guidance on program operations.
  • None of the above.
8 Which best describes your highest level of experience working requests from internal or external customers? Answer to this question is required
  • I led the coordination of responses to customer requests that span multiple programs and areas.
  • I led the coordination of responses to customer requests within my own project.
  • I participated in the coordination of responses to customer requests.
  • None of the above.
9 Which best describes your highest level of experience leading a team? Answer to this question is required
  • Providing leadership to team members while completing multiple, complex assignments with competing deadlines.
  • Providing assistance to team members while completing multiple complex assignments with competing deadlines
  • Completing multiple complex assignments with competing deadlines.
  • None of the above.
10 Which of the following best describes your level of experience as a Project/Program Manager? Answer to this question is required
  • I served in the role of a project/program manager leading a team of specialists and/or field experts from concept formulation through design and deployment.
  • I served on a project/program as an expert or specialist to represent a specific area of expertise and/or specific function within the organization.
  • I served as a leader of a group which was involved in accomplishing special projects, studies, or assignments.
  • None of the above.
11 Please select your highest level of experience communicating with internal and external audiences of stakeholders, customers and user groups. Answer to this question is required
  • I developed briefings, reports and analysis documents on program related issues that I have presented to audiences.
  • I have delivered public speeches and/or oral presentations before an audience.
  • I have conducted training seminars for internal or external audiences.
  • None of the above.
12 Please select your highest level of program leadership experience. Answer to this question is required
  • I served as a program leader overseeing large programs impacting multiple organizational units.
  • I served as a task team leader overseeing efforts of a specific focus.
  • I served on a team that had to meet defined milestones and deliverables.
  • None of the above.

Grade: All Grades

Thank you for your interest in applying for this position.
Only select those locations to which you are willing to report and/or relocate. Please see vacancy announcement for information on whether or not moving expenses will be paid.
Your responses to the following questions supplement the information provided in your resume.
1 Regarding the effectiveness of our recruitment strategies; how did you first hear about this job? Answer to this question is required
  • Automated USAJOBS saved search notification
  • Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc.)
    1.1 Please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement. Maximum length of 250 characters.
  • Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)
    1.1 Please indicate the name of the Social Media platform you saw the advertisement. Maximum length of 250 characters.
  • IRS Career Website
  • Referred by an IRS employee
  • Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)
    1.1 Please indicate the name and state of the recruiting event. Maximum length of 250 characters.
  • School/University announcement/career counselor
    1.1 Please indicate the name of the school/university of the announcement where you saw the advertisement. Maximum length of 250 characters.
  • Organizational third party referral (diversity or community organization, church, unemployment office, etc.)
    1.1 Please indicate the name of the Organizational third party referral. Maximum length of 250 characters.
  • Newspaper (print/online)
    1.1 Please indicate the name of the newspaper and the state you saw the advertisement. Maximum length of 250 characters.
  • Radio
    1.1 Please indicate the name of the radio station and state you heard the advertisement. Maximum length of 250 characters.
  • Transit/Bus Advertisement
    1.1 Please indicate the city and state you saw the advertisement. Maximum length of 250 characters.
  • Banner Advertisement - Major News Websites
    1.1 Please indicate the website. Maximum length of 250 characters.
  • Banner Advertisement - Movie Theater Websites
    1.1 Please indicate the website. Maximum length of 250 characters.
  • IRS Post Card Mailing
  • Classified Advertisement Website (Craigslist, Angie‚Äôs List, etc.)
    1.1 Please indicate the name of the website, city and state. Maximum length of 250 characters.
  • I prefer not to answer
2 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No