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Vacancy Details

Grade: 13

To be eligible for this position at this grade level, you must meet the requirements below.
In addition to time in grade requirements, you must have at least one year of specialized experience equivalent to the grade 12 level that demonstrated expert knowledge of education practices, and techniques to develop complete training and support courses; Expert knowledge of performance support tools to plan and direct the development system components including on-line help and computer based training; Expert knowledge of training systems and computer-assisted training applications such as ELMS and CENTRA and automated systems to provide technology-assisted training support; Expert knowledge of analytical and evaluative techniques sufficient to identify, evaluate, and make recommendations in resolving complex problems; Expert knowledge of statistical analysis techniques to analyze data, draw logical conclusions, and develop logical information. In addition, you should possess knowledge of negotiation and conflict resolution techniques to collaborate in a team environment; oral and written techniques to develop course material and prepare and deliver briefings, and experience managing/leading teams involved in the development of training products.
In addition to the qualifications above, examples of qualifying specialized experience include: Experience resolving tax issues which have provided a broad knowledge of advocacy programs, policies and regulations and an in depth knowledge of advocacy, statutory and delegated authorities ; Experience researching applicable tax law and; Experience identifying and defining customer service issues and process concerns as related to advocacy; Experience with programs such as AUR (Automated Underreporter), CAWR/FUTA (Combined Annual Wage Reporting/Federal Unemployment Tax Act), BMF AUR or BUR (Business Master File Automated Underreporter) which provided the incumbent with the knowledge necessary to develop, review and revise training materials.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have less than one (1) year of specialized experience.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 Which of the following experiences have you had concerning education, training methods and software applications? Answer to this question is required
  • Knowledge of effective writing, editing, and verbal communication skills
  • Use of effective writing, editing, and verbal communication skills
  • Knowledge of software applications such CENTRA SharePoint, effective writing, editing, and verbal communication skills
  • Use of software applications such as CENTRA and SharePoint, while using effective writing, editing, and verbal communication skills as a member of a development team
  • None of the above
4 Which of the following systems have you used to develop on-line, virtual, classroom and electronic training products? Answer to this question is required
  • SharePoint
  • Powerpoint
  • Learning Content Management System (LCMS)
  • CENTRA
  • Articulate
  • Captivate
  • Enterprise Learning Management System (ELMS)
  • Information mapping software
  • None of the above
5 You are expected to coordinate with and oversee subject matter experts and instructors by planning, distributing, and reviewing/revising training material while evaluating and providing feedback on their performance. At what levels have you applied these skills? Answer to this question is required
  • I have coordinated with other subject matter experts or instructors.
  • I have coordinated with several subject matter experts or instructors in the planning, writing and reviewing of technical training material.
  • I have served as a lead for several subject matter experts or instructors in the planning, writing and reviewing of technical training material.
  • I have served as a lead for several subject matter experts or instructors in the reviewing and revising of technical advocacy training material, and evaluating and providing verbal feedback on their performance.
  • None of the Above
6 What best describes your planning and evaluating experience? Answer to this question is required
  • I have organized work and set priorities.
  • I have organized work and set priorities for others.
  • I have organized work, set priorities and determined resource requirements.
  • I have organized work, set priorities and determined resource requirements and taught others to do these tasks.
  • None of the above
7 You are expected to identify problems; determine the accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations. Choose the answer that best reflects your most significant experience. Answer to this question is required
  • I have identified a problem within my workgroup.
  • I have identified and provided recommendations to resolve a problem within my workgroup.
  • I have identified and provided recommendations to resolve a problem that affected multiple workgroups within my organization.
  • I have identified and provided recommendations to resolve a problem that affected multiple workgroups in more than one organization.
  • None of the above
8 Which of the following experiences have you had concerning verbal communication? Answer to this question is required
  • Taught a training class
  • Served as a Subject Matter Expert
  • Served as an on the job coach
  • Reported your status on a teleconference call
  • Provided a presentation to my workgroup or manager
  • Provided a presentation to senior management or executives
  • None of the above
9 You are expected to work with clients and customers who use or receive the services or products that your work unit produces. Choose the answer that best reflects your experience. Answer to this question is required
  • I have assessed needs to determine what sort of product or service required and made recommendations to meet or resolve a problems.
  • I have provided recommendations to meet needs or resolve a problem.
  • I have provided information or assistance to address an issue.
  • I have provided information or assistance to address an issue with assistance from a senior employee or supervisor.
  • None of the above
10 Which of the following statements best describe your experience managing and resolving conflict to minimize impact? Answer to this question is required
  • I have experience managing and resolving conflicts, confrontations or disagreements to minimize impact with supervision.
  • I have independent experience managing and resolving conflicts, confrontations or disagreements to minimize impact within a team.
  • I have lead a team where I managed and resolved conflicts, confrontations or disagreements to minimize impact.
  • None of the above
11 You are expected to work on multiple projects at one time and must be open to change and adapt your behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Choose the answer that best reflects your most significant experiences. Answer to this question is required
  • I have not the opportunity to demonstrate flexibility nor have I had any education or training.
  • I have had education or training in flexibility, but have not yet performed it on the job.
  • I have demonstrated flexibility on the job, with close supervision from a supervisor or senior employee.
  • I have demonstrated flexibility as a regular part of a job, independently and usually without review by a supervisor or senior employee.
  • I have advised and/or demonstrated to others on the use of flexibility as a supervisor or senior employee and have been consulted by others as an expert for assistance in demonstrating flexibility.
12 Which of the following tasks have you had experience performing? Answer to this question is required
  • I have coordinated with other organizations to accomplish goals.
  • I have determined resource requirements and developed goals and strategies to achieve them.
  • I have monitored the progress of an initiative and evaluated its outcome.
  • None of the above
13 At what levels have you persuaded others to accept your recommendations, cooperate, worked with others towards an agreement, or negotiated to find mutually acceptable solutions. Answer to this question is required
  • With a coworker
  • With a manager
  • With a team as a participant
  • With a team as the leader
  • With a customer
  • With an executive
  • None of the above
14 You are expected to encourage and facilitate cooperation, pride, trust, and group identity; foster commitment and team spirit and work with others to achieve goals. At what levels have applied these skills? Answer to this question is required
  • I have worked as a member of a team within my workgroup.
  • I have worked as the team leader of a team within my workgroup.
  • I have worked on a cross functional team.
  • I have worked as a cross functional team leader.
  • I have worked on a team with senior managers or executives as members.
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
4 How many monetary performance related awards , such as performance awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, your current Annual Performance Appraisal and monetary awards are considered in the merit promotion process. This information may be verified during the hiring process.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
You are encouraged to submit a copy of your most recent annual performance appraisal. If you do not have a current performance appraisal, please consider submitting a recent self assessment, manager prepared narrative, or contact your immediate manager for another option appropriate to your current situation and position.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards are considered in the selection process. In the event you do not have a current appraisal, there are a number of options available to you. You should contact you immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable/No Performance Appraisal You have indicated that you do not have a current performance appraisal . You should be advised that your annual performance appraisal and relevant awards are considered in the selection process. In the event you do not have a current appraisal, there are a number of options available to you. You should contact you immediate manager to determine which option is most appropriate to your current situation and position.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable
9 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No