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Vacancy Details

Grade: 11

To be eligible for this position at this grade level, you must meet the requirements below.
A. One (1) year of specialized experience equivalent to the GS-9 level. Your experience must demonstrate knowledge of IRS functions, programs, policies, regulations, procedures, and operations to evaluate program plans and determine impact of changes on program goals; Experience using knowledge of cross-functional programs and their interrelationship with assigned program to conduct reviews of studies/projects; Experience using analytical and evaluative methods in order to assess and measure effectiveness of program operations, identify gaps or conflicts in program information, consolidate findings and, recommend alternatives; Skill in recognizing significant tax issues and enforcement changes that impact assigned programs in order to recommend changes in implementing regulations; Experience using knowledge of program and process analysis, management reporting procedures and available system capabilities to resolve operating problems, and providing statistical data or other management information reports; Skill in oral and written communications to conduct briefings, prepare reports, document findings and, disseminate procedural and regulatory information. OR B. Ph.D. or equivalent doctoral degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work OR C. Three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work OR D. LL.M., if related OR E. A combination of experience and education equivalent to the amount required.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one year of specialized experience as described above.
  • I have a Ph.D. or equivalent doctoral degree.
  • I have three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.
  • I have a LL.M., if related
  • I have a combination of experience and graduate education equivalent to that described above.
  • I have none of the above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Indicate your level of experience with training others. Answer to this question is required
  • Served as an On-the-Job Instructor (OJI)
  • Delivered a lesson as part of a classroom or virtual training session
  • Served as the formal instructor for a training session in a classroom or virtual setting
  • Served as a train-the-trainer instructor
  • None of the above
4 (C) Which of the following describes your contribution to the workplace? Answer to this question is required
  • Developed methods to improve efficiency to share with workgroup or team
  • Assisted in the development of procedures that were adopted as Best Practices
  • Served on special projects (e.g., tax forums, task forces)
  • Led a team or workgroup within my program area or Business Unit
  • Led a team or workgroup composed of members from other program areas or Business Units
  • Served on and coordinated the activities of a cross-functional team to resolve a service-wide issue
  • None of the above
5 (K) Which of the following sources of information have you used to identify trends impacting work processes? Answer to this question is required
  • Information provided by external sources (e.g., other Business Units, other Federal agencies, private business, State or Local governments, Senate hearing)
  • Quality review results
  • Internal Revenue Manual (IRM)
  • Data reports (e.g., productivity, inventory, fraud)
  • None of the above
6 (K) Which of the following describes your highest level of experience resolving technical/procedural issues? Answer to this question is required
  • Identified and elevated a technical/procedural issue for resolution
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue that was implemented within the Business unit
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue that was implemented across Business units (e.g., W & I, SBSE, LB & I, etc.)
  • None of the above
7 (A) To which of the following groups have you explained tax law and/or processes? Answer to this question is required
  • Taxpayers over the telephone or in person
  • External stakeholders (e.g., Certified Public Accountants, Power of Attorneys, other agencies)
  • Internal stakeholders (e.g., other business units, coworkers, manager)
  • Senior management or executive leadership
  • None of the above
8 (A) Which of the following documents have you written? Answer to this question is required
  • Taxpayer correspondence
  • SERP feedback and/or Internal Revenue Manual (IRM) (including co-authored)
  • System requirements (e.g., Unified Work Request [UWR])
  • Publications (including co-authored)
  • Technical guidance (e.g., FAQ, Job Aids, training materials)
  • Policy statements
  • White papers (e.g., briefing papers, proposals, decision documents)
  • Draft communications on behalf of a senior manager or an Executive (e.g., TIGTA, GAO, Most Serious Problems [MSP])
  • None of the above
9 (A) Indicate your level of experience delivering presentations. Answer to this question is required
  • I have led meetings with representatives across business units.
  • I have briefed management on status updates, problems or issues, or policies and procedures.
  • I have briefed external/cross functional stakeholders (e.g., other federal or state agencies) on status updates, problems or issues, or policies and procedures.
  • I have briefed executives/senior management on status updates, problems or issues, or policies and procedures.
  • None of the above
10 (Q) In which of the following roles have you performed quality review? Answer to this question is required
  • On the Job Instructor (OJI)
  • Team lead/Senior
  • Manager/Supervisor
  • Program Analysis System (PAS) or National Quality Review System (NQRS)/Centralized Quality Review System (CQRS) Reviewer
  • Program Reviewer
  • Task Force Team Member
  • None of the above
11 (Q) Which of the following analysis activities have you performed? Answer to this question is required
  • Evaluated progress towards or achievement of program goals
  • Analyzed data for trends, rates, or anomalies
  • Reviewed data/information to ensure consistency and compliance with established guidelines or requirements
  • Assessed cost-efficiency/resource use
  • Monitored information (e.g., case inventory, resource use, programs/systems changes)
  • None of the above
12 (E) Which of the following best describes your experience working on projects? Answer to this question is required
  • Served as a technical expert or team-member for a project
  • Served as a coordinator of a process (e.g., statute coordinator)
  • Served as sub-team lead of a project
  • Managed a project
  • Managed multiple projects simultaneously
  • None of the above
13 (E) Which of the following computer applications or programs have you used to complete your work? Answer to this question is required
  • Share Point to manage projects (e.g., assign tasks, share documents)
  • Integrated Data Retrieval System (IDRS) to research cases or review reports
  • Lexis Nexis or Westlaw to research revenue procedures or case law
  • Business Objects to retrieve data
  • Control D to locate reports and retrieve data
  • Arbortext to maintain and update Internal Revenue Manuals (IRMs)
  • Work Request Management System (WRMS) to research, submit, or review work requests
  • Microsoft Excel to create or edit pivot tables, formulas, or macros; perform statistical analysis; or import/export data
  • None of the above

Grade: 12

To be eligible for this position at this grade level, you must meet the requirements below.
At least one (1) year of specialized experience equivalent to the grade 11 level. Your experience must demonstrate knowledge of IRS functions, programs, policies, regulations, procedures, and operations to evaluate program plans and determine impact of changes on program goals; Experience using knowledge of cross-functional programs and their interrelationship with assigned program to conduct reviews, studies/projects and coordinate systems and resource utilization of program operations; Experience using analytical and evaluative methods in order to assess and measure effectiveness of program operations, identify gaps or conflicts in program information, consolidate findings and, recommend alternatives; Skill in recognizing significant tax issues and enforcement changes that impact assigned programs in order to revise procedures or recommend changes in basic implementing regulations; Experience using knowledge of the principles of management planning, program and process analysis, management reporting procedures and available system capabilities to resolve operating problems, and providing statistical data or other management information reports; Skill in oral and written communications to conduct briefings, prepare reports, document findings and, disseminate procedural and regulatory information.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have less than one (1) year of specialized experience.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Indicate your level of experience with training others. Answer to this question is required
  • Served as an On-the-Job Instructor (OJI)
  • Delivered a lesson as part of a classroom or virtual training session
  • Served as the formal instructor for a training session in a classroom or virtual setting
  • Served as a train-the-trainer instructor
  • None of the above
4 (C) Which of the following describes your contribution to the workplace? Answer to this question is required
  • Developed methods to improve efficiency to share with workgroup or team
  • Assisted in the development of procedures that were adopted as Best Practices
  • Served on special projects (e.g., tax forums, task forces)
  • Led a team or workgroup within my program area or Business Unit
  • Led a team or workgroup composed of members from other program areas or Business Units
  • Served on and coordinated the activities of a cross-functional team to resolve a service-wide issue
  • None of the above
5 (K) Which of the following sources of information have you used to identify trends impacting work processes? Answer to this question is required
  • Information provided by external sources (e.g., other Business Units, other Federal agencies, private business, State or Local governments, Senate hearing)
  • Quality review results
  • Internal Revenue Manual (IRM)
  • Data reports (e.g., productivity, inventory, fraud)
  • None of the above
6 (K) Which of the following describes your highest level of experience resolving technical/procedural issues? Answer to this question is required
  • Identified and elevated a technical/procedural issue for resolution
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue that was implemented within the Business unit
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue that was implemented across Business units (e.g., W & I, SBSE, LB & I, etc.)
  • None of the above
7 (A) To which of the following groups have you explained tax law and/or processes? Answer to this question is required
  • Taxpayers over the telephone or in person
  • External stakeholders (e.g., Certified Public Accountants, Power of Attorneys, other agencies)
  • Internal stakeholders (e.g., other business units, coworkers, manager)
  • Senior management or executive leadership
  • None of the above
8 (A) Which of the following documents have you written? Answer to this question is required
  • Taxpayer correspondence
  • SERP feedback and/or Internal Revenue Manual (IRM) (including co-authored)
  • System requirements (e.g., Unified Work Request [UWR])
  • Publications (including co-authored)
  • Technical guidance (e.g., FAQ, Job Aids, training materials)
  • Policy statements
  • White papers (e.g., briefing papers, proposals, decision documents)
  • Draft communications on behalf of a senior manager or an Executive (e.g., TIGTA, GAO, Most Serious Problems [MSP])
  • None of the above
9 (A) Indicate your level of experience delivering presentations. Answer to this question is required
  • I have led meetings with representatives across business units.
  • I have briefed management on status updates, problems or issues, or policies and procedures.
  • I have briefed external/cross functional stakeholders (e.g., other federal or state agencies) on status updates, problems or issues, or policies and procedures.
  • I have briefed executives/senior management on status updates, problems or issues, or policies and procedures.
  • None of the above
10 (Q) In which of the following roles have you performed quality review? Answer to this question is required
  • Team lead/Senior
  • Manager/Supervisor
  • National Quality Review System (NQRS)/Centralized Quality Review System (CQRS) Reviewer
  • Program Reviewer
  • None of the above
11 (Q) Which of the following program/application review activities have you performed? Answer to this question is required
  • Reviewed program/application processes or procedures to ensure compliance with established guidelines
  • Presented findings and recommended actions to program/application owner/director or operations representative
  • Collaborated with program/application owner/director or operations representatives to develop process improvements
  • Conducted follow-up review of program/application to ensure adherence to recommendations
  • None of the above
12 (E) Which of the following best describes your experience working on projects? Answer to this question is required
  • Served as a technical expert or team-member for a project
  • Served as a coordinator of a process (e.g., statute coordinator)
  • Served as sub-team lead of a project
  • Managed a project
  • Managed multiple projects simultaneously
  • None of the above
13 (E) Which of the following computer applications or programs have you used to complete your work? Answer to this question is required
  • Share Point to manage projects (e.g., assign tasks, share documents)
  • Integrated Data Retrieval System (IDRS) to research cases or review reports
  • Lexis Nexis or Westlaw to research revenue procedures or case law
  • Business Objects to retrieve data
  • Control D to locate reports and retrieve data
  • Arbortext to maintain and update Internal Revenue Manuals (IRMs)
  • Work Request Management System (WRMS) to research, submit, or review work requests
  • Microsoft Excel to create or edit pivot tables, formulas, or macros; perform statistical analysis; or import/export data
  • None of the above

Grade: 13

To be eligible for this position at this grade level, you must meet the requirements below.
At least one (1) year of specialized experience equivalent to the grade 12 level. Your experience must demonstrate thorough knowledge of IRS functions, programs, policies, regulations, procedures, and operations to evaluate programs plans and determine impact of changes on program goals; Experience using knowledge of cross-functional programs and their interrelationship with assigned program to conduct reviews, studies/projects, and coordinate systems and resource utilization of program operations; Skill in recognizing significant tax issues and enforcement changes in order to revise or recommend changes in basic implementing regulations; Experience using a wide range of analytical and evaluative methods in order to develop new approaches to existing programs such as compliance, accounts management and/or taxpayer education and communication functions; Experience using thorough knowledge of the principles of management planning, program and process analysis to develop, design, and implement new or revised policies and procedures; Skill in oral communication to present plans and proposals to individuals and groups, including top-level managers and field employees, as well as, skill in written communication is necessary to prepare comprehensive written reports, disseminate policy information, and document findings and conclusions. In addition, your experience must be sufficient to demonstrate the ability to provide guidance, and serve as a technical program and policy expert to be able to prepare complete decision packages, studies, and recommendations.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have less than one (1) year of specialized experience.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Indicate your level of experience with training others. Answer to this question is required
  • Delivered a lesson as part of a classroom or virtual training session
  • Served as the formal instructor for a training session in a classroom or virtual setting
  • Served as a train-the-trainer instructor
  • Developed training or course curriculum or materials
  • None of the above
4 (C) Which of the following describe your contribution to the workplace? Answer to this question is required
  • As an analyst developed procedures that were adopted as Best Practices
  • Led a team or workgroup within my program area or Business Unit
  • Led a special project (e.g., tax forums, task forces)
  • As an analyst led a team or workgroup composed of members from other program areas or Business Units
  • Participated in a project with national impact
  • None of the above
5 (K) Which of the following service-wide sources of information have you used to identify trends impacting work processes? Answer to this question is required
  • Quality review results
  • Congressional Office inquiries
  • Data reports (e.g., productivity, inventory, fraud)
  • Information provided by external sources (e.g., other Federal agencies, private business, State or Local governments, Senate hearing)
  • None of the above
6 (K) Which of the following describes your highest level of experience resolving issues? Answer to this question is required
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue that was implemented within the Business unit
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue that was implemented across Business units (e.g., W & I, SBSE, LB & I, etc.)
  • Identified and analyzed atechnical/procedural issue, and recommended a solution for the issue that was implemented service wide
  • None of the above
7 (A) Which of the following documents have you written? Answer to this question is required
  • Quick Alerts to tax professionals
  • Periodic program status updates
  • System requirements (e.g., Unified Work Request [UWR])
  • Publications (including co-authored)
  • Technical guidance (e.g., FAQ, Job Aids, training materials)
  • Internal Revenue Manual (IRM) sections (including co-authored)
  • White papers (e.g., briefing papers, proposals, decision documents)
  • Draft communications on behalf of a senior manager or an Executive (e.g., TIGTA, GAO, Most Serious Problems [MSP])
  • None of the above
8 (A) Which of the following groups have you briefed on problems, issues, or policies and procedures? Answer to this question is required
  • Senior management from my business unit during meetings and/or conference calls
  • External and/or cross functional stakeholders (e.g., other federal or state agencies, outside of W & I or your organization)
  • Executives from my business unit
  • Executives/senior management from multiple business units
  • None of the above
9 (Q) In which of the following roles have you performed quality review? Answer to this question is required
  • Team lead/Senior
  • Manager/Supervisor
  • National Quality Review System (NQRS)/Centralized Quality Review System (CQRS) Reviewer
  • Program Reviewer
  • None of the above
10 (Q) Which of the following program/application review activities have you performed? Answer to this question is required
  • Reviewed program/application processes or procedures to ensure compliance with established guidelines
  • Presented findings and recommended actions to program/application owner/director or operations representative
  • Collaborated with program/application owner/director or operations representatives to develop process improvements
  • Conducted follow-up review of program/application to ensure adherence to recommendations
  • None of the above
11 (E) Which of the following computer applications or programs have you used to complete your work? Answer to this question is required
  • Share Point to manage projects (e.g., assign tasks, share documents)
  • Integrated Data Retrieval System (IDRS) to research cases or review reports
  • Lexis Nexis or Westlaw to research revenue procedures or case law
  • Business Objects to retrieve data
  • Control D to locate reports and retrieve data
  • Arbortext to maintain and update Internal Revenue Manuals (IRMs)
  • Work Request Management System (WRMS) to research, submit, or review work requests
  • Microsoft Excel to create or edit pivot tables, formulas, or macros; perform statistical analysis; or import/export data
  • None of the above
12 (E) Which of the following describe your experience in program or project management? Answer to this question is required
  • Set goals and objectives
  • Drafted or administered an action plan, including timelines
  • Assisted in identifying staff and resources to fulfill program or project requirements
  • Tracked program or project progress by monitoring task completions to ensure deliverables are met
  • Drafted a report on outcomes for upper management
  • Identified lessons learned and revised procedures based on findings
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4 How many monetary (or time off in lieu of monetary) awards, such as performance awards, special act awards, and quality step increases have you received in the three years preceding the closing date of this announcement? Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
9 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No