Skip to main content

Vacancy Details

Grade: 14

No questions specified.

Grade: All Grades

1 Are you currently serving or have you served in the last five years in a Political Appointment in the Federal Government? Answer to this question is required
  • Yes
    1.1 Please list the title, agency, and dates of this appointment. Please note you will be required to meet OPM Approval of your appointment, if selected. Maximum length of 250 characters.
  • No
2 As outlined in the vacancy announcement, you must submit a copy of all pages of your most recent completed annual performance appraisal, dated within the last 12 months, that includes the final rating. If you have not submitted an appraisal meeting these specific requirements, you must explain why you are unable to do so. By answering "No" to the following question, you will be given an opportunity to provide an explanation. Have you submitted a copy of all pages of your most recent completed annual performance appraisal, dated within the last 12 months, that includes the final rating? Answer to this question is required
  • Yes
  • No
    2.1 Please explain why you are unable to provide a copy of all pages of your most recent completed annual performance appraisal, dated within the last 12 months, that includes the final rating. Maximum length of 250 characters.
To be qualified for this position at the GS-14 level, you must have at least one year of specialized experience at the GS-13 level or equivalent. The experience must be related to the position as listed in this announcement and equip the candidate with the knowledge, skills, and abilities to perform the duties of the position successfully.

Specialized experience for this position consists of:
- Processing and/or underwriting guaranteed loans or traditional mortgage loans (including loan origination, claims and/or servicing).; AND
- Preparing oral and written reports on lending (loan volume, servicing, etc).; AND
- Organizing and leading marketing efforts, including training, to external customers on matters related to mortgage or loan guarantee programs.; AND
- Acting as a team lead, subject matter expert, or other form of technical contact in providing guidance to others regarding mortgage or loan programs.
3 Do you have one year of experience at the GS-13 level, or equivalent, processing and/or underwriting guaranteed loans or traditional mortgage loans (including loan origination, claims and/or servicing)? Answer to this question is required
  • Yes
    3.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
4 Do you have one year of experience at the GS-13 level, or equivalent, preparing oral and written reports on lending (loan volume, servicing, etc)? Answer to this question is required
  • Yes
    4.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
5 Do you have one year of experience at the GS-13 level, or equivalent, organizing and leading marketing efforts, including training, to external customers on matters related to mortgage or loan guarantee programs? Answer to this question is required
  • Yes
    5.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
6 Do you have one year of experience at the GS-13 level, or equivalent, acting as a team lead, subject matter expert, or other form of technical contact in providing guidance to others regarding mortgage or loan programs? Answer to this question is required
  • Yes
    6.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
7 Select the following activities that you have performed. Select all that apply. Answer to this question is required
  • Training new staff members.
  • Setting work goals and objectives.
  • Assigning work of subordinates.
  • Evaluating the performance of subordinate employees.
  • Participating in task forces developed to analyze and make recommendations to improve the operations of an organization.
  • Managing work assignments and personnel.
  • None of the above.
8 From the following list, select all of the supervisory duties you have performed on a regular and recurring basis. Select all that apply. Answer to this question is required
  • Scheduling and approving leave requests.
  • Planning work assignments and assigning tasks and responsibilities to project/team members.
  • Reviewing completed work for technical adequacy and timeliness.
  • Responsible for managing employees with supervisory duties.
  • Counseling on or correcting performance or discipline problems.
  • Developing performance standards and evaluating employee performance.
  • Providing oral feedback to employees on performance.
  • Evaluating training needs and providing on-the-job training.
  • Interviewing and/or selecting internal or external candidates.
  • Rewarding employees.
  • Coaching, mentoring and modeling staff.
  • Setting staff goals, milestones and expectations that are aligned to overall strategic goals.
  • Resolving conflicts, differences or problems among project/team members.
  • Reporting progress to senior management.
  • Evaluating the effectiveness of completed projects.
  • None of the above.
9 Have you provided supervision, oversight, management, and direction for an organization? Answer to this question is required
  • Yes
    9.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
10 Have you used leadership abilities/techniques to coach, mentor, and challenge subordinates? Answer to this question is required
  • Yes
    10.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
11 From the following list, select all of the leadership skills that you have demonstrated on a regular and recurring basis. Answer to this question is required
  • Established a vision for an office based on the overall strategic goals of the organization.
  • Established core values of behavior and customer relations and service.
  • Developed specific office goals and priorities based on the established vision.
  • Identified and implemented interim adjustments to an offices goals and priorities based on evolving policy priorities and strategic goals.
  • Created an inclusive and collaborative work environment that empowers employees and respects a diversity of opinions.
  • Engaged and collaborated with customers in a cross-cultural setting to develop a mutual understanding of the organizations mission and goals.
  • Mediated or negotiated the resolution of complex or controversial issues with customers, other organizations, employee groups, etc.
  • None of the above.
12 Please choose the one statement that best describes your ability to manage work relationships and lead others effectively by creating a motivational environment and creating a high-performance culture. Answer to this question is required
  • I have experience initiating collaborative efforts with staff and stakeholders to identify performance and policy barriers to improved performance.
  • I have taken the initiative to collaborate with stakeholders to revise policy, processes, and procedures to improve performance and customer service.
  • I have managed special projects to successfully achieve organizational goals.
  • I have managed high-performing staff and quality customer service programs.
  • None of the above.
13 Select the actions that describe your demonstrated experiences directing and managing an organization. Select all that apply. Answer to this question is required
  • Developing, communicating, and implementing organizational strategies and plans.
  • Managing work through subordinate employees or supervisors.
  • Improving team or group performance by designing or executing staff development/training programs.
  • Establishing and using employee awards or incentives to improve performance.
  • Taking action to make the workplace more aware of cultural diversity.
  • Being accountable for the quality of customer service within my organization.
  • Seeking out customer feedback and using that information to improve organizational performance.
  • Resolving stakeholder complaints and problems.
  • None of the above.
14 Select all the response(s) that describe your experience identifying and analyzing problems; making logical decisions; and providing solutions. Select all that apply. Answer to this question is required
  • Prepared and presented results of analysis to senior management officials within the organization. Analyses are used to explain or justify decisions, conclusions, findings, and recommendations.
  • Used qualitative information, quantitative data and analytical tools in problem solving.
  • Developed comprehensive material for reports, briefings, or meetings of senior management officials.
  • Conducting risk assessments of public policy programs.
  • Identified and analyzed problems, distinguished between relevant and irrelevant information to make rational decisions.
  • Identifying project resource needs and gaps and developing creative mitigation strategies.
  • Performing data analysis for senior leadership on special projects.
  • Working on multiple projects simultaneously and coordinating time-sensitive activities that are crucial to the success of the Initiative.
  • None of the above.
15 Select the option that best describes your highest level of experience developing quality assurance strategies. Answer to this question is required
  • I have no experience developing quality assurance strategies.
  • I have completed training on techniques used to develop quality assurance strategies, but have not yet performed this in my work.
  • I have developed quality assurance strategies as a team member.
  • I have coordinated or supervised the implementation of a quality assurance strategy.
  • I have adapted an existing quality assurance strategy.
  • I have created a comprehensive quality assurance strategy.
  • I have created comprehensive quality assurance strategies for multiple programs with different types of challenges.
16 Which of the following analytical assignments have you led or performed as a responsibility of your current or a past position? Choose all that apply. Answer to this question is required
  • Researching potential new or improved business and management practices for mortgage loan programs.
  • Conducting special studies for efficiency and productivity.
  • As a result of studies or analysis, making recommendations for improvements to work methods and procedures.
  • Reviewing regulations and/or policy documents to provide interpretation of mortgage guarantee processing requirements.
  • I have neither led nor performed any of the above activities as a primary responsibility of my position.
17 Select the statements that describe your experience analyzing information in the professional setting. Choose all that apply. Answer to this question is required
  • I have analyzed historical program data.
  • I have checked the accuracy of system-level data (e.g., multiple program areas).
  • I have tabulated system-level data.
  • I have analyzed systemic data.
  • I have identified trends in data.
  • None of the above.
18 Choose the statement that best describes your highest level of experience analyzing and evaluating information to identify problems and develop solutions. Answer to this question is required
  • I have experience performing work that required the independent resolution of problems involving diverse or unique issues using few pre-existing precedents.
  • I have experience performing work that required the resolution of problems involving issues that affected a limited segment of an organization using a wide range of source material and pre-existing precedents.
  • I have experience performing work that required resolution of problems involving routine issues of limited impact on an organization using guidelines and existing precedents that determine the most appropriate guideline to use.
  • None of the above.
19 Do you have experience representing your office or organization in meetings to discuss programmatic or lending issues? Answer to this question is required
  • Yes
    19.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
20 Which of the following best describes your experience communicating verbally? Answer to this question is required
  • I have regularly served as a representative in dealing with managers and employees. This included acquiring, clarifying or exchanging facts and information needed to complete assignments.
  • I have regularly justified, persuaded, negotiated, and/or resolved matters involving significant or controversial policy or program issues. This included communicating effectively with a full range of internal and external individuals or groups.
  • I have regularly conducted discussions and/or participated in workgroups as a program representative in which the purpose was to influence, motivate, and/or persuade persons or groups. This included using communication skills to approach individuals or groups who are skeptical or in disagreement in order to obtain the desired effect, e.g. gaining compliance with an established policy or regulation.
  • None of the above apply.
21 From the list below, choose the statements that apply to your experience preparing written products as a regular part of a job. Select all that apply. Answer to this question is required
  • Developed and presented communication plans.
  • Developed and presented guidelines or procedures for new initiatives or systems.
  • Developed and presented recommendations for solutions to policy or reporting problems.
  • Wrote correspondence that consolidates input from a number of different sources (including contradictory viewpoints).
  • Prepared presentation or briefing materials.
  • Provided budget support, justification impact, and analysis.
  • Developed and presented organizational assessments.
  • Wrote position descriptions.
  • Established Crediting Plans.
  • Developed statements of work.
  • Developed comprehensive training plans.
  • Responses to official inquiries (e.g., Congressional, Office of Management and Budget).
  • Feedback and/or corrections for work that you reviewed.
  • Analytic narratives or reports.
  • None of the above.
22 Have you acted independently to provide decisions, recommendations, and guidance on administrative matters that impact operations within the agency or financial institution employer? Answer to this question is required
  • Yes
    22.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
23 For which purposes or goals have you prepared written materials? Select all that apply. Answer to this question is required
  • To describe program review findings and recommendations.
  • To summarize the results of research or a project.
  • To recommend a solution to a problem with supporting documentation and evidence.
  • To influence the opinion or action of others.
  • To negotiate agreement among conflicting parties.
  • To explain a complicated or technical issue.
  • To explain unpopular or controversial decisions.
  • None of the above.
24 As part of the responsibilities of your current or past positions, which of the following reason(s) do you regularly communicate with others within or outside of your own organization? Choose all that apply. Answer to this question is required
  • To obtain program or project-related data.
  • To exchange views on policies, legislation, and research affecting programs.
  • To advise or assist in the planning or coordination of projects to resolve operational issues.
  • To influence management officials to accept and implement findings and recommendations for organizational improvements or ways to improve individual programs.
  • I have not communicated with others for any of the above reasons.
25 Which of the following best describes your experience with preparing written replies to inquiries from external customers involving mortgages or guarantee loans? Answer to this question is required
  • I independently prepare and respond in writing to external customer inquiries involving the processing of loans on a regular basis.
  • I have prepared and responded in writing to external customer inquiries involving processing for guarantee loans.
  • I have drafted written responses to external customer inquiries involving processing for mortgage loans, but the replies were finalized and sent by others.
  • I have contributed information to responses to external customer inquiries involving processing of loans.
  • I do not have any experience with such replies.
26 Which of the following types of organizations have you replied to in writing in response to inquiries related to mortgage lending or housing issues on Indian, Alaska or Hawaiian homelands? Choose all that apply. Answer to this question is required
  • Offices of Elected Officials.
  • Other HUD Program Areas.
  • Lenders.
  • The General Public.
  • Other Federal Agencies.
  • Tribal leaders or executives.
  • Tribal members.
  • None of the above.
27 Have you written operating policies and procedures related to mortgage lending for guarantee loans? Answer to this question is required
  • Yes
    27.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
28 Please select all of the listed software/automated systems you have experience using. Please select all that apply. Answer to this question is required
  • Microsoft Word or similar software.
  • Microsoft Excel or similar software.
  • Microsoft Power Point or similar software.
  • Outlook or similar software.
  • Access or similar software.
  • Email (i.e. Lotus Notes, Group-wise, Microsoft Outlook, etc) or similar software
  • Loan Origination Software or similar software
  • Internet search engines or similar software
  • None of the above.
29 Which strategies have you used to meet deadlines? Select all that apply. Answer to this question is required
  • I reviewed administrative rules, regulations and guidelines to incorporate regulatory timeframes.
  • I mapped project tasks to set realistic schedules.
  • I set task, activity, or interim deadlines within a project.
  • I identified and eliminated duplicative steps in a work process.
  • I performed one or more steps in a process concurrently.
  • I used software to organize tasks and track progress (e.g., MS Project, Excel, Outlook).
  • I delegated specific tasks to others.
  • I proactively reminded others of project deadlines.
  • None of the above.
30 Which of the following best describes your experience with processing endorsements, underwriting, claims or other lending activities? Answer to this question is required
  • I have supervisory experience with processing endorsements, underwriting, claims or other lending activities.
  • I have experience with processing endorsements, underwriting, claims or other lending activities without supervision.
  • I have experience with processing endorsements, underwriting, claims or other lending activities with some supervision.
  • I don't have any of the experience described above.
31 Which of the following best describes your experience conducting quality control reviews of underwriting, claims or other lending activities? Answer to this question is required
  • I have supervisory experience with conducting quality control reviews of endorsements, underwriting, claims or other lending activities.
  • I have experience with conducting quality control reviews of endorsements, underwriting, claims or other lending activities without supervision.
  • I have experience with conducting quality control reviews of endorsements, underwriting, claims or other lending activities with some supervision.
  • I don't have any of the experience described above.
32 Do you have experience entering data, reviewing data or producing reports from an automated loan system or other automated system? Answer to this question is required
  • Yes
    32.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
33 Do you have experience with the Section 184 Loan Guarantee Program, another federal home loan lending program or private mortgages? Answer to this question is required
  • Yes
    33.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
34 Choose the response(s) that best describes your knowledge of laws, regulations and/or technical requirements governing homeownership and land use, the development housing and/or loan guarantee or other mortgage loan programs in American Indian, Alaska Native and/or Native Hawaiian communities. Choose all that apply. Answer to this question is required
  • I have knowledge of laws, regulations and/or technical requirements governing homeownership and land use in American Indian, Alaska Native and/or Native Hawaiian communities.
  • I have knowledge of laws, regulations and/or technical requirements governing the development of housing development in American Indian, Alaska Native and/or Native Hawaiian communities.
  • I have knowledge of laws, regulations and/or technical requirements governing loan guarantee or other mortgage loan programs in American Indian, Alaska Native and/or Native Hawaiian communities.
  • None of the above.
35 Select the programs with which you have experience. Select all that apply. Answer to this question is required
  • Section 184 and Title VI Loan Guarantee Programs
  • Other Loan Guarantee programs.
  • Private Mortgage Lending.
  • Fannie Mae or Freddie Mac.
  • Ginnie Mae.
  • US Department of Agriculture (USDA) loan programs.
  • Veterans Administration loan programs.
  • State or federal housing finance agency programs.
  • Community Development Financial Institutions lending.
  • None of the above.
36 Do you have experience implementing internal controls and/or security documentation for an automated system mortgage loan program? Answer to this question is required
  • Yes
    36.1 Please specify where you documented the above experience in your resume (Indicate place of employment, job title, and length of time performing the duties). Maximum length of 250 characters.
  • No
37 Choose the response(s) that best describes your experiences explaining mortgages or guaranteed loans? Choose all that apply. Answer to this question is required
  • I have experience explaining policies and procedures regarding mortgages or guaranteed loans to other HUD offices, co-workers, supervisors and/or clients.
  • I have experience explaining policies and procedures related to mortgages and guaranteed loans to lenders and/or servicers.
  • None of the above.