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Vacancy Details

Grade: 05

To be eligible for this position at this grade level, you must meet the requirements below.

A. One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-04) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of experience qualifying as specialized include: preparing, receiving, reviewing, and verifying documents; processing transactions; maintaining office records; and locating and compiling data or information from files and other data sources; and contacting customers through correspondence or telephone to obtain information, explain liability, and encourage compliance. OR

B. A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR

C. An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university.

1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have a Bachelor’s degree or four (4) years of progressive education above high school.
  • I have a combination or education and specialized experience equivalent to one (1) year of specialized experience, as defined above, using the Experience Calculator.
  • I do not have the required experience and/or education.

Grade: 06

To be eligible for this position at this grade level, you must meet the requirements below.
To be minimally qualified at the GS-06 grade level, you must meet have one year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-05) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of experience qualifying as specialized include: preparing, receiving, reviewing, and verifying documents; processing transactions; maintaining office records; and locating and compiling data or information from files and other data sources; processing a variety of tax returns and reports; examining tax returns and supporting documents for current and prior year and amended returns; and contacting customers through correspondence or telephone to obtain information, explain liability, and encourage compliance.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience
  • I do not have the required experience.

Grade: 07

To be eligible for this position at this grade level, you must meet the requirements below.
To be minimally qualified at the GS -07 grade level, you must meet have one year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-06) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of experience qualifying as specialized include: preparing, receiving, reviewing, and verifying documents; processing transactions; maintaining office records; and locating and compiling data or information from files and other data sources; processing a variety of tax returns and reports; ensuring that all required identification, schedules, income tax deposits, or other required information is available; and contacting customers through correspondence or telephone to obtain information, explain liability, and encourage compliance.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience
  • I do not have the required experience.

Grade: All Grades

For the next set of questions please select the one that best describes your experience, and/or training for the tasks described.
1 One of your primary responsibilities as a technician is to provide records and reports in a timely fashion. If you fail to complete this task accurately and on time, your section will not meet their weekly deadline. One of your co-workers in your group never completes his assignments, and another co-worker is constantly completing them for him. How would you deal with this situation? Answer to this question is required
  • Inform your manager of the situation.
  • Do your share of the work and don't be concerned with the deadlines or the other co-worker's workload.
  • Speak with your co-worker who is not completing his assignments, telling him why he needs to do his share of the work.
  • Speak with your co-worker who is not completing his assignments, then, ask your manager for assistance if that doesn't rectify the situation.
2 You are recognized by your supervisor as a reliable employee because you complete tasks quickly and accurately. You have completed all of the work assigned to you for that day. There is over an hour until your shift is over and your supervisor is unavailable. What would you do? Answer to this question is required
  • Leave a message for your supervisor stating that you have completed your tasks and have left the office for the day.
  • Stay at the office until your shift is completed, using the time to do personal business.
  • Ask the team leader what you can do until your shift ends.
  • Ask your co-workers if you can help them complete their tasks.
3 Which of the following best describes your ability to make decisions at work? Answer to this question is required
  • I am not required to make decisions at work.
  • I provide input for decisions made by my manager.
  • I make decisions that are routinely reviewed and implemented by my manager.
  • I routinely make and implement decisions independently that are supported by my manager.
4 Your supervisor asks you to complete an assignment for a co-worker while he is on vacation. While reviewing his work, you discover several errors. What would you be most likely to do in this situation? Answer to this question is required
  • Tell your supervisor that you were unable to complete the assignment.
  • Complete the task as assigned.
  • Report the errors to your supervisor.
  • Correct the errors and complete the assignment to the best of your ability.
5 Your work unit often coordinates with another work unit to complete its assignments. Your co-worker, who served as the primary contact to this work unit, has recently resigned. You have assumed her responsibilities. As a first step, what would you be most likely to do in this situation? Answer to this question is required
  • Make changes to project procedures so that you can make a good first impression with the POC.
  • Send a formal letter or e-mail to the contact, outlining suggested improvements for improving the partnership and asking for suggestions.
  • Call the work unit's contact to make her aware of the change in contact.
  • Arrange a meeting with the contact to establish a relationship.
6 An employee suddenly has to leave the office. There is an end-of-day deadline to meet, and she is the primary person responsible. She comes to you for help in completing this task, but you have your own deadline to meet. What would you be most likely to do in this situation? Answer to this question is required
  • Explain to your co-worker that you have your own deadline to meet.
  • Ask your supervisor for advice.
  • Recruit several co-workers to help you share the work.
  • Agree to finish her work, knowing you may have to stay late to meet both deadlines.
7 You have been reassigned to work as a technician in a unit where all transactions must be completed by the close of business each day. You realize that you have a lot of information to learn in a short amount of time. Your manager and co-workers have been very helpful and have provided the necessary tools needed to perform the work but you are still concerned about all that you have to learn. What would you do? Answer to this question is required
  • Stay late for the first few weeks in order to make a good impression.
  • Remain patient, knowing that the best way to learn is by doing.
  • Read all of the materials and procedures to learn the job as quickly as possible.
  • Discuss the procedures that you don't understand with an experienced co-worker or manager.
8 As a technician you are required to file a certain number of invoices per hour. You notice that a small group of newly hired technicians on your team are hiding their invoices rather than filing them. What would you do? Answer to this question is required
  • Warn the new technicians that their behavior will cause trouble for everyone.
  • Do nothing; the monthly audit is designed to catch these kinds of behaviors, and it will be hard to work as a team if they are penalized for this behavior.
  • Tell the supervisor immediately.
  • Ask the new employees to correctly file the invoices and remind them that their behavior could put their jobs in jeopardy.
9 Select the response that best describes your experience in obtaining information from customers over the telephone. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
10 It is the end of the day and you receive a phone call from a taxpayer. The taxpayer asks to speak to someone who is not at the audit site. What would you do? Answer to this question is required
  • Ask the taxpayer to call back tomorrow.
  • Take a message and suggest that the taxpayer call again tomorrow.
  • Ask the taxpayer if he/she would like to speak to the manager.
  • Ask the taxpayer if you can help him, listen carefully, determine the problem, and attempt to resolve it.
11 You are responsible for writing correspondence in response to a customer's inquiry. You notice an error in your completed product that is ready to be sent out to the customer. What would you do? Answer to this question is required
  • Let the correspondence be sent without comment or correction.
  • Contact your supervisor for advice.
  • Make the necessary corrections even though you know the response will arrive late.
For each task in the following group, choose the statement from the list below that best describes your experience and/or training.
12 Exercises tact and diplomacy in telephone contacts with customers or other officials. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
13 Verifies accuracy and completeness of information on paper or computer documents or records. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
14 Analyzes and interprets complex documents. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
15 Searches files, documents or other sources for information. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
16 Explains technical information. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
17 Writes letters or other documents requiring specialized knowledge. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
18 Reviews content of letters or other documents for completeness, correctness or consistency. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
19 Contacts others to obtain information. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
20 Processes invoices or other financial documents. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
21 Works with others to resolve differences for the benefit of the team or project. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
22 Uses a computer software program or the internet to process data. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
23 Which software applications do you have experience with? Answer to this question is required
  • Word
  • Excel
  • Power Point
  • Access
  • Outlook
  • None of the above.
24 Select the description below that best describes your experience. Answer to this question is required
  • I can open, edit and save a Word document.
  • I can create, edit and print a Word document.
  • I can do (1) and (2) above, plus insert columns and tables in a Word document.
  • None of the above.
25 Select the description below that best describes your experience. Answer to this question is required
  • I can open, edit and save an Excel spreadsheet.
  • I can create, edit and print an Excel spreadsheet.
  • I can do (1) and (2) above, plus insert borders, shading and formulas into an Excel spreadsheet.
  • None of the above.
26 Select the description below that best describes your experience. Answer to this question is required
  • I can open, read and print documents in Outlook.
  • I can create, insert attachments and send mail using Outlook.
  • I can do (1) and (2) above, plus schedule appointments and meetings using the calendar feature in Outlook.
  • None of the above.
27 Regarding the effectiveness of our recruitment strategies; how did you first hear about this job? Answer to this question is required
  • Automated USAJOBS saved search notification
  • Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc.)
    27.1 Please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement. Maximum length of 250 characters.
  • Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)
    27.1 Please indicate the name of the Social Media platform you saw the advertisement. Maximum length of 250 characters.
  • IRS Career Website
  • Referred by an IRS employee
  • Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)
    27.1 Please indicate the name and state of the recruiting event. Maximum length of 250 characters.
  • IRS Veterans Program Office (VPO)
  • School/University announcement/career counselor
    27.1 Please indicate the name of the school/university of the announcement where you saw the advertisement. Maximum length of 250 characters.
  • Organizational third party referral (diversity or community organization, church, unemployment office, etc.)
    27.1 Please indicate the name of the Organizational third party referral. Maximum length of 250 characters.
  • Newspaper (print/online)
    27.1 Please indicate the name of the newspaper and the state you saw the advertisement. Maximum length of 250 characters.
  • Radio
    27.1 Please indicate the name of the radio station and state you heard the advertisement. Maximum length of 250 characters.
  • Transit/Bus Advertisement
    27.1 Please indicate the city and state you saw the advertisement. Maximum length of 250 characters.
  • Banner Advertisement - Major News Websites
    27.1 Please indicate the website. Maximum length of 250 characters.
  • Banner Advertisement - Movie Theater Websites
    27.1 Please indicate the website. Maximum length of 250 characters.
  • IRS Post Card Mailing
  • Classified Advertisement Website (Craigslist, Angie’s List, etc.)
    27.1 Please indicate the name of the website, city and state. Maximum length of 250 characters.
  • I prefer not to answer
28 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No