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Vacancy Details

Grade: 05

To be eligible for this position at this grade level, you must meet the basic requirements below.

A. One year or (12) twelve months of specialized experience equivalent to the next lower grade (GS-4) in the Federal Government. To be qualifying, your experience must be sufficient to demonstrate a knowledge of data processing rules using the scanning, indexing, and retrieval of documents from the imaging database system; Knowledge of operations, command and action codes; Knowledge of operating and shipping procedures; Knowledge of computer library functions and quality control requirements; and the ability to resolve common problems on mainframe computer equipment. OR

B. A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR

C. A combination of education and experience equivalent to that described above.

Use the Experience Calculator and compute your experience, education, or business school training, or to compute an equivalent amount of combined experience, education and/or training. Use these results to select your response to the following question.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have one year equivalent to the GS-4 level in the Federal Government, as described above.
  • I have a Bachelor's degree or four (4) years of education above high school in any field of study.
  • I have a combination of education and experience.
  • I have none of the above.
2 (C) Which of the following activities have you performed on the job? Answer to this question is required
  • Took on additional work assignments or responsibilities
  • Assisted others in completing their work assignments
  • Recommended solutions to coworkers’ problems during group meetings
  • Provided status updates to my coworkers
  • None of the above
3 (C) Which of the following training activities have you performed on the job? Answer to this question is required
  • Presented technical information to coworkers
  • Provided on the job training to coworkers
  • Developed instruction sheets for distribution to my workgroup
  • None of the above
4 (K) Which of the following software applications or systems have you used to complete work assignments? Answer to this question is required
  • Word processing software, spreadsheet software, and/or presentation software (e.g., Word, Excel, PowerPoint)
  • Information Technology Asset Management System (ITAMS), Knowledge Incident/Problem Service Asset Management (KISAM) or other incident management system
  • None of the above
5 (K) Which of the following best describes how you have resolved technical problems? Answer to this question is required
  • Discussed multiple alternatives with a supervisor to determine solutions
  • Collaborated with coworkers to resolve problems
  • Independently researched solutions in reference materials and resolved problems
  • Provided technical assistance to others in resolving their problems
  • None of the above
6 (A) Which of the following have you performed? Answer to this question is required
  • I have written turnover reports or status reports for distribution to my workgroup.
  • I have composed email to the HelpDesk explaining technical information.
  • I have composed email to programmers explaining problems.
  • I have written status reports summarizing transmittals for distribution to other distribution centers.
  • None of the above
7 (A) Which of the following have you performed? Answer to this question is required
  • I have verbally communicated daily status updates (e.g., job runs) to coworkers.
  • I have discussed technical issues or problems with coworkers to determine a resolution.
  • I have presented daily updates, problems or issues to my supervisor.
  • None of above
8 (A) Which of the following customer service activities have you performed? Answer to this question is required
  • Received and redirected customer questions or concerns to the appropriate party
  • Identified customer needs
  • I have contacted customers to confirm receipt of tapes or materials
  • I have justified decisions (e.g., correcting errors) to customers (e.g., programmers).
  • Collaborated with a coworker to resolve customers’ problems
  • Provided information or status updates to customers
  • Advised customers on proper procedures and guidelines
  • Contacted customers to ensure their problems were resolved
  • None of the above
9 (Q) Which of the following quality control activities have you performed? Answer to this question is required
  • Reviewed shift reports to determine the progress of tickets
  • Reviewed documents (e.g., tickets) for similarity of information
  • Monitored progress of job runs to ensure workflow
  • None of the above
10 (Q) Which of the following information management activities have you performed? Answer to this question is required
  • I have kept records or daily logs to track progress of work.
  • I have sorted, categorized, and/or filed documents or other information.
  • I have conducted inventory of items, supplies, and/or equipment to verify stock levels.
  • I have accessed records or logs to verify the status of workflow or other scheduled activities (e.g., shipments, job runs).
  • None of the above
11 (E) Which of the following best describes your workload management? Answer to this question is required
  • Completed similar or related tasks under close supervision
  • Completed similar or related tasks independently
  • Completed multiple, unrelated tasks independently
  • None of the above

Grade: 06

To be eligible for this position at this grade level, you must meet the basic requirements below.
One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-05) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience must be sufficient to demonstrate knowledge of basic programming features, hardware and software applications, and operational requirements to identify problems and interpret procedures; Basic knowledge of standard computer operations, computer communications systems and computer networking practices; Knowledge and ability to operate a variety of office automation equipment; Skill in analyzing routine computer equipment failures to assist higher grade employees correct network problems; and Skill in compiling and preparing reports and statistics on communications activities.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one year of specialized experience.
  • I have less than one year of specialized experience.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which of the following activities have you performed on the job? Answer to this question is required
  • Took on additional work assignments or responsibilities
  • Assisted others in completing their work assignments
  • Recommended solutions to coworkers’ problems during group meetings
  • Provided status updates to my coworkers
  • None of the above
4 (C) Which of the following training activities have you performed on the job? Answer to this question is required
  • Presented technical information to coworkers
  • Provided on the job training to coworkers
  • Developed instruction sheets for distribution to my workgroup
  • None of the above
5 (K) Which of the following software applications or systems have you used to complete work assignments? Answer to this question is required
  • Word processing software, spreadsheet software, and/or presentation software (e.g., Word, Excel, PowerPoint)
  • Information Technology Asset Management System (ITAMS), Knowledge Incident/Problem Service Asset Management (KISAM) or other incident management system
  • None of the above
6 (K) Which of the following best describes how you have resolved technical problems? Answer to this question is required
  • Discussed multiple alternatives with a supervisor to determine solutions
  • Collaborated with coworkers to resolve problems
  • Independently researched solutions in reference materials and resolved problems
  • Provided technical assistance to others in resolving their problems
  • None of the above
7 (A) Which of the following have you performed? Answer to this question is required
  • I have written turnover reports or status reports for distribution to my workgroup.
  • I have composed email to the HelpDesk explaining technical information.
  • I have composed email to programmers explaining problems.
  • I have written status reports summarizing transmittals for distribution to other distribution centers.
  • None of the above
8 (A) Which of the following have you performed? Answer to this question is required
  • I have discussed technical issues or problems with coworkers to determine a resolution.
  • I have presented daily updates, problems or issues to my supervisor.
  • I have presented recommendations on process and procedures to my supervisor.
  • None of above
9 (A) Which of the following customer service activities have you performed? Answer to this question is required
  • Received and redirected customer questions or concerns to the appropriate party
  • Identified customer needs
  • I have contacted customers to confirm receipt of tapes or materials
  • I have justified decisions (e.g., correcting errors) to customers (e.g., programmers).
  • Collaborated with a coworker to resolve customers’ problems
  • Provided information or status updates to customers
  • Advised customers on proper procedures and guidelines
  • Contacted customers to ensure their problems were resolved
  • None of the above
10 (Q) Which of the following quality control activities have you performed? Answer to this question is required
  • Reviewed shift reports to determine the progress of tickets
  • Reviewed documents (e.g., tickets) for similarity of information
  • Monitored progress of job runs to ensure workflow
  • Reviewed others’ work (e.g., reports, tickets) for completeness and accuracy
  • None of the above
11 (Q) Which of the following information management activities have you performed? Answer to this question is required
  • I have kept records or daily logs to track progress of work.
  • I have sorted, categorized, and/or filed documents or other information.
  • I have conducted inventory of items, supplies, and/or equipment to verify stock levels.
  • I have accessed records or logs to verify the status of workflow or other scheduled activities (e.g., shipments, job runs).
  • None of the above
12 (E) Which of the following best describes your workload management? Answer to this question is required
  • Completed similar or related tasks under close supervision
  • Completed similar or related tasks independently
  • Completed multiple, unrelated tasks independently
  • None of the above

Grade: 07

To be eligible for this position at this grade level, you must meet the basic requirements below.
One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-06) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience should demonstrate knowledge of fundamental programming features, hardware and software characteristics, applications, and operational requirements to identify problems, interpret procedures and methods, and implement required actions; Knowledge of research and data collection methods; Knowledge of operating systems configurations, equipment characteristics and job control language to activate, control and monitor processing of print production workloads, detect errors and malfunctions; Knowledge and ability to operate a variety of office automation equipment, such as personal computer, as well as, varied electronic document management systems; Practical knowledge of software applications to prepare documentation for equipment and services, track inventories and update trouble tickets; and Skill in compiling and preparing reports and statistics on communications activities and in analyzing routine computer equipment failures.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one year of specialized experience.
  • I have less than one year of specialized experience.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which of the following activities have you performed on the job? Answer to this question is required
  • Took on additional work assignments or responsibilities
  • Assisted others in completing their work assignments
  • Recommended solutions to coworkers’ problems during group meetings
  • Provided status updates to my coworkers
  • None of the above
4 (C) Which of the following training activities have you performed on the job? Answer to this question is required
  • Presented technical information to coworkers
  • Provided on the job training to coworkers
  • Developed instruction sheets for distribution to my workgroup
  • None of the above
5 (K) Have you ever worked with the mainframe? Answer to this question is required
  • Have knowledge of Log Analysis report System (LARS)
  • Have knowledge of the Endevor systems/applications to be run on mainframe UNISYS/IBM (e.g., approvals, executing packages into production, checking for job log changes
  • Mounted tapes to the mainframe in preparation of a job
  • Ran backups on systems to prevent loss of information
  • Ran jobs on the systems (e.g., Endevor, INFOConnect) to resolve tickets
  • None of the above
6 (K) Which of the following best describes how you have resolved technical problems? Answer to this question is required
  • Discussed multiple alternatives with a supervisor to determine solutions
  • Collaborated with coworkers to resolve problems
  • Independently researched solutions in reference materials and resolved problems
  • Provided technical assistance to others in resolving their problems
  • None of the above
7 (A) Which of the following have you performed? Answer to this question is required
  • I have written turnover reports or status reports for distribution to my workgroup.
  • I have composed email to the HelpDesk explaining technical information.
  • I have composed email to programmers explaining problems.
  • I have written status reports summarizing transmittals for distribution to other distribution centers.
  • None of the above
8 (A) Which of the following have you performed? Answer to this question is required
  • I have discussed technical issues or problems with coworkers to determine a resolution.
  • I have presented daily updates, problems or issues to my supervisor.
  • I have presented recommendations on process and procedures to my supervisor.
  • None of above
9 (A) Which of the following customer service activities have you performed? Answer to this question is required
  • Identified customer needs
  • Collaborated with a coworker to resolve problems
  • Provided information or status updates to customers
  • Advised customers on proper procedures and guidelines
  • I have justified decisions (e.g., correcting errors) to customers (e.g., programmers).
  • Advised coworkers on technical issues to resolve customer problems
  • Contacted customers to ensure their problems were resolved
  • None of the above
10 (Q) Which of the following quality control activities have you performed? Answer to this question is required
  • Reviewed shift reports to determine the progress of tickets
  • Reviewed documents (e.g., tickets) for similarity of information
  • Monitored progress of job runs to ensure workflow
  • Reviewed others’ work (e.g., reports, tickets) for completeness and accuracy
  • None of the above
11 (Q) Which of the following information management activities have you performed? Answer to this question is required
  • I have kept records or daily logs to track progress of work.
  • I have sorted, categorized, and/or filed documents or other information.
  • I have conducted inventory of items, supplies, and/or equipment to verify stock levels.
  • I have accessed records or logs to verify the status of workflow or other scheduled activities (e.g., shipments, job runs).
  • None of the above
12 (E) Which of the following best describes your workload management? Answer to this question is required
  • Responded to tickets for one job under close supervision
  • Responded to tickets for one job independently
  • Responded to tickets for multiple jobs independently
  • Responded to tickets for multiple jobs independently and advised others on how to respond to tickets for their job(s)
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
If you are eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement. If you have any questions concerning your eligibility please refer back to the CTAP/RPP Documentation link in the vacancy announcement.
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
3 How many monetary (or time off in lieu of monetary) awards, such as performance awards, special act awards, and quality step increases have you received in the three years preceding the closing date of this announcement? Answer to this question is required
  • 1
    3.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    3.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    3.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
4 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
5 (K) With which of the following equipment do you have experience? Answer to this question is required
  • Tape drives
  • High volume or production printers with mail sorters and inserters
  • Degaussers
  • Automated tape libraries
  • None of the above
6 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No
7 Please select the work days you would be willing to work from the following: Answer to this question is required
  • Monday - Friday
  • Tuesday - Saturday
  • Sunday - Thursday
8 Please select the work shifts you would be willing to work from the following: (select all that apply) Answer to this question is required
  • Day Shift 8:00 am - 4:30 pm ET
  • Swing Shift 4:00pm - 12:30 am ET
  • Midnight Shift 12:00 am - 8:30 am ET
  • Shift 1:30 pm - 10:00 pm ET
  • Shift 5:00 am - 1:30 pm ET
If you are a Treasury employee eligible for consideration under the Career Transition Assistance Plan (CTAP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement. If you have any questions concerning your eligibility please refer back to the CTAP Documentation link in the vacancy announcement.
9 Are you a current IRS employee? Answer to this question is required
  • Yes
  • No
    9.1

    If you are not a current IRS employee, are you a Treasury CTAP eligible within the commuting area?

    • Yes
    • No
10

If you are not a current IRS employee, are you a Treasury CTAP eligible within the commuting area?

Answer to this question is required
  • Yes
  • No
11 Are you eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP) or other IRS Preference Program? Answer to this question is required
  • Yes
    11.1 Please select the priority program for which you are eligible for consideration.
    • IRS Reassignment Preference Program (RPP)
    • IRS Career Transition Assistance Plan (CTAP)
    • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
    • Other IRS Preference Program
  • No
12 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or I do not have a performance appraisal You have indicated that you do not have a current performance appraisal or Other. You should be advised that your annual performance appraisal and relevant awards are part of your overall rating in this process. If you do not have a current appraisal, contact your immediate manager to determine options available to you that are appropriate to your current situation and position.
  • Other You have indicated that you do not have a current performance appraisal or Other. You should be advised that your annual performance appraisal and relevant awards are part of your overall rating in this process. If you do not have a current appraisal, contact your immediate manager to determine options available to you that are appropriate to your current situation and position.
13 IRS employees, please select the rating that you achieved on your most recent performance appraisal.

Non-IRS employees, select the response that most accurately reflects your most recent performance rating.

Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or I do not have a performance appraisal (0 points)
  • Other