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Vacancy Details

Grade: 05

To be eligible for this position at this grade level, you must meet the requirements below.
Three (3) years of IT-related experience, 1 year of which was at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service.
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
IT related experience for this position includes:
Basic knowledge of IT processing functions to understand the stages to automate a work process.
Experience must have also included work with clients and customers to assess and/or address their needs, and provide information or assistance relative to the products or services; communicate effectively both orally and in writing; and, identify and resolve problems, determine relevant information, demonstrate using sound judgment, and making recommendations.
Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
OR
Bachelor's or equivalent degree at an accredited college or university
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management
OR
A degree that provided a minimum of 24 semester hours in one or more of the fields identified and required the development or adaptation of applications, systems or networks
OR
A combination of experience and education at an accredited college or university equivalent to 4 years. You may combine the college credits you completed with any qualifying experience you have to total the equivalent of a four-year college education.
When combining education and experience use the following formula to calculate the total amount. Part time work experience should be prorated. Formula using Semester hours: # Semester Hrs completed divided by 120 Semester Hrs + # of month's experience divided by 36 months. Example: 90 Semester hours of college (90/120) and 18 months experience (18/36). 90/120 + 18/36 =.75+.50 =1.25. If your answer is one or more, you have the required combination.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have a Bachelor’s or equivalent degree at an accredited college or university in a field as described above.
  • I have experience as described above.
  • I have a combination of experience and education at an accredited college or university as described above.
  • None of the above.
2 Which statement best describes your experience working on a team to implement a necessary process improvement or plan change? Answer to this question is required
  • I worked on a team and performed this task on the job with supervision.
  • I performed this task as a regular part of my job without supervision.
  • I am an expert at this task and provide guidance to others.
  • I led a team to perform this task and provided supervision to team members.
  • None of the above
3 Which of the following best describes your experience evaluating technical needs and determining solutions? Answer to this question is required
  • I participated on a team or worked with a co-worker to complete this task.
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job.
  • None of the above
4 Which of the following best describes your experience troubleshooting IT problems within the LAN/WAN Environment? Answer to this question is required
  • I participated on a team or worked with a co-worker to complete this task
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job.
  • None of the above
5 Which of the following applications have you used? Answer to this question is required
  • Microsoft Access
  • Microsoft Project
  • Microsoft Visio
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • None of the above
6 Which of the following experiences do you have? Answer to this question is required
  • Written a presentation
  • Written a technical email to my coworkers
  • Written and presented a technical briefing to the workgroup
  • Independently identified and documented a customer requirement
  • None of the above
7 Which statement best describes your experience delivering audience appropriate formal presentations? Answer to this question is required
  • I presented information to external stakeholders, senior management officials, senior technical representatives, and/or professional groups.
  • I presented information to supervisors, technical representatives, workgroup, peers and customers.
  • I presented information to small workgroups and/or peers.
  • None of the above applies.
8 Which of the following tasks have you performed independently in a professional environment? Answer to this question is required
  • Set project management priorities.
  • Established short-term project goals
  • Established long-term project goals
  • Coordinated with others to meet goals
  • Monitored and reported progress and project outcomes
  • Developed project plans
  • Certified Project Manager
  • None of the above
9 Which of the following types of enterprise network infrastructures do you have experience in? Answer to this question is required
  • Local Area Network (LAN)
  • Wide Area Network (WAN)
  • Virtual Local Area Network (VLAN)
  • Virtual Private Network (VPN)
  • Voice over Internet Protocol (VoIP)
  • Networks Wireless Technology
  • None of the above
10 Which of the following applications have you used to update a network infrastructure? Answer to this question is required
  • Microsoft Visio
  • Microsoft Excel
  • AutoCad
  • NetMapper
  • None of the above
11 Which statement best describes your experience in VoIP (Voice over IP)? Answer to this question is required
  • I trained others in VoIP
  • I independently performed this task as a regular part of my job.
  • I performed this task with direction from a lead or supervisor.
  • I participated on a team or worked with a co-worker to complete this task.
  • None of the above
12 Which statement best describes your experience with security including the methodology and procedures to protect enterprise IT assets and data to ensure availability, authentication, confidentiality and integrity. Answer to this question is required
  • I am a subject matter expert in this area.
  • I independently performed this task as a regular part of my job.
  • I performed this task with direction from a lead or supervisor.
  • I have training but not yet performed this task.
  • None of the above

Grade: 07

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow; operating computer consoles where this involved choosing from among various procedures in responding to machine commands or unscheduled halts; scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency; preparing documentation on cost/benefit studies where this involved summarizing the material and organizing it in a logical fashion; working directly with customers in obtaining information needed to establish or change accounts; translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language.
OR
One year of graduate education at an accredited college or university
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
OR
Superior Academic Achievement may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
When combining education and experience use the following formula to calculate the total amount. Part time work experience should be prorated. Formula using Semester hours: # Sem Hrs completed divided by # of semester hours in a year of study as defined by your school + # of month's experience divided by 12 months. Example: 15 Semester hours of college (15/15 number of semester hours in a year and 6 months experience (6/12). 1+.50 = 1.50. If your answer is one or more, you have the required combination
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one full year of specialized experience as described above.
  • I have at least one full year of graduate level education at an accredited college or university with a major in a qualifying field of study as described above.
  • I meet the Superior Academic Achievement (SAA) requirements as described above.
  • I have a combination of experience and graduate level education equivalent to that described above.
  • None of the above.
2 Which statement best describes your experience working on a team to implement a necessary process improvement or plan change? Answer to this question is required
  • I worked on a team and performed this task on the job with supervision.
  • I performed this task as a regular part of my job without supervision.
  • I led a team to perform this task and provided supervision to team members.
  • None of the above
3 Which of the following best describes your experience evaluating technical needs and determining solutions? Answer to this question is required
  • I participated on a team or worked with a co-worker to complete this task.
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job.
  • None of the above
4 Which of the following best describes your experience troubleshooting IT problems within the LAN/WAN Environment? Answer to this question is required
  • I participated on a team or worked with a co-worker to complete this task
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job.
  • None of the above
5 Which of the following applications have you used? Answer to this question is required
  • Microsoft Access
  • Microsoft Project
  • Microsoft Visio
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • None of the above
6 Which of the following experiences do you have? Answer to this question is required
  • Written a presentation
  • Written a technical email to my coworkers
  • Written and presented a technical briefing to the workgroup
  • Independently identified and documented a customer requirement
  • None of the above
7 Which statement best describes your experience delivering audience appropriate formal presentations? Answer to this question is required
  • I presented information to external stakeholders, senior management officials, senior technical representatives, and/or professional groups.
  • I presented information to supervisors, technical representatives, workgroup, peers and customers.
  • I presented information to small workgroups and/or peers.
  • None of the above applies.
8 Which of the following tasks have you performed independently in a professional environment? Answer to this question is required
  • Set project management priorities.
  • Established short-term project goals
  • Established long-term project goals
  • Coordinated with others to meet goals
  • Monitored and reported progress and project outcomes
  • Developed project plans
  • Certified Project Manager
  • None of the above
9 Which of the following types of enterprise network infrastructures do you have experience in? Answer to this question is required
  • Local Area Network (LAN)
  • Wide Area Network (WAN)
  • Virtual Local Area Network (VLAN)
  • Virtual Private Network (VPN)
  • Voice over Internet Protocol (VoIP)
  • Networks Wireless Technology
  • None of the above
10 Which of the following applications have you used to update a network infrastructure? Answer to this question is required
  • Microsoft Visio
  • Microsoft Excel
  • AutoCad
  • NetMapper
  • None of the above
11 Which statement best describes your experience in VoIP (Voice over IP)? Answer to this question is required
  • I trained others in VoIP
  • I independently performed this task as a regular part of my job.
  • I performed this task with direction from a lead or supervisor.
  • I participated on a team or worked with a co-worker to complete this task.
  • None of the above
12 Which statement best describes your experience with security including the methodology and procedures to protect enterprise IT assets and data to ensure availability, authentication, confidentiality and integrity. Answer to this question is required
  • I am a subject matter expert in this area.
  • I independently performed this task as a regular part of my job.
  • I performed this task with direction from a lead or supervisor.
  • I have training but not yet performed this task.
  • None of the above

Grade: 09

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience in an IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent:
Analysis of the interrelationships of pertinent components of the system; Planning the sequence of actions necessary to accomplish the assignment; and Personal responsibility for at least a segment of the overall project.
OR
Master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's or equivalent graduate degree
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
When combining education and experience use the following formula to calculate the total amount. Part time work experience should be prorated. Formula using Semester hours: # Semester Hrs completed divided by # of semester hours in a 2 year course of study as defined by your school + # of month's experience divided by 12 months. Example: 15 Semester hours of college (15/30- number of semester hours in a 2 year course of study) and 6 months experience (6/12) .50+.50 =1.00. If your answer is one or more, you have the required combination.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one full year of specialized experience as defined above.
  • I have a Master’s or equivalent graduate degree in a qualifying field of study as defined above.
  • I have two full years of progressively higher level graduate education leading to a master’s or equivalent graduate degree in a qualifying field of study as described above.
  • I have a combination of experience and graduate level education equivalent to that described above.
  • I have none of the above
2 Which statement best describes your experience working on a team to implement a necessary process improvement or plan change? Answer to this question is required
  • I worked on a team and performed this task on the job with supervision.
  • I performed this task as a regular part of my job without supervision.
  • I led a team to perform this task and provided supervision to team members.
  • None of the above
3 Which of the following best describes your experience evaluating technical needs and determining solutions? Answer to this question is required
  • I participated on a team or worked with a co-worker to complete this task.
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job.
  • None of the above
4 Which of the following best describes your experience troubleshooting IT problems within the LAN/WAN Environment? Answer to this question is required
  • I participated on a team or worked with a co-worker to complete this task
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job.
  • None of the above
5 Which of the following writing experiences do you have?
  • Written a Job Aid
  • Written a technical email
  • Written and presented a technical briefing
  • Independently identified and documented an Information Technology (IT) customer requirement and suggested a solution/resolution
  • None of the above
6 Which statement best describes your experience delivering audience appropriate formal presentations? Answer to this question is required
  • I presented information to external stakeholders, senior management officials, senior technical representatives, and/or professional groups.
  • I presented information to supervisors, technical representatives, workgroup, peers and customers.
  • I presented information to small workgroups and/or peers.
  • None of the above applies.
7 Which of the following tasks have you performed independently in a professional environment? Answer to this question is required
  • Set project management priorities.
  • Established short-term project goals
  • Established long-term project goals
  • Coordinated with others to meet goals
  • Monitored and reported progress and project outcomes
  • Developed project plans
  • Certified Project Manager
  • None of the above
8 Which of the following types of enterprise network infrastructures do you have experience in? Answer to this question is required
  • Local Area Network (LAN)
  • Wide Area Network (WAN)
  • Virtual Local Area Network (VLAN)
  • Virtual Private Network (VPN)
  • Voice over Internet Protocol (VoIP)
  • Networks Wireless Technology
  • None of the above
9 Which of the following applications have you used to update a network infrastructure? Answer to this question is required
  • Microsoft Visio
  • Microsoft Excel
  • AutoCad
  • NetMapper
  • None of the above
10 Which statement best describes your experience in VoIP (Voice over IP)? Answer to this question is required
  • I trained others in VoIP
  • I independently performed this task as a regular part of my job.
  • I performed this task with direction from a lead or supervisor.
  • I participated on a team or worked with a co-worker to complete this task.
  • None of the above
11 Which statement best describes your experience with security including the methodology and procedures to protect enterprise IT assets and data to ensure availability, authentication, confidentiality and integrity. Answer to this question is required
  • I am a subject matter expert in this area.
  • I independently performed this task as a regular part of my job.
  • I performed this task with direction from a lead or supervisor.
  • I have training but not yet performed this task.
  • None of the above

Grade: 11

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience that demonstrated an accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques.
For example, assignments would show experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development.
Must have been in an IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent:
Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; adaptation of guidelines or precedents to the needs of the assignment.
OR
A Ph.D. or equivalent doctoral degree or Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
When combining education and experience use the following formula to calculate the total amount. Part time work experience should be prorated. Formula using Semester hours: # Semester Hrs completed divided by # of semester hours in a 3 year course of study as defined by your school + # of month's experience divided by 12 months. Example: 15 Semester hours of college (15/45 number of semester hours in a 3 year course of study and 6 months experience (6/12). .25 + .50 = .75. If your answer is one or more, you have the required combination.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have a Ph.D. or equivalent doctoral degree in a qualifying field of study as described above.
  • I have three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a qualifying field of study as described above.
  • I have at least one year of full-time specialized experience as defined above.
  • I have a combination of experience and graduate level education equivalent to that described above.
  • None of the above.
2 Which of the following best describes your experience evaluating Information Technology needs; determining and implementing solutions? Answer to this question is required
  • I participated on a team or worked with a co-worker to complete this task.
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job.
  • I provided direction to co-workers to complete this task
  • None of the above
3 Which statement best describes your experience working on an Information Technology (IT) team to implement a necessary process improvement or plan change? Answer to this question is required
  • I worked performed this task on the job with supervision.
  • I performed this task as a regular part of my job without supervision
  • I performed this task and provided oversight/guidance supervision to team members
  • None of the above
4 Which of the following best describes your experience troubleshooting IT problems within the LAN/WAN Environment? Answer to this question is required
  • I participated on a team or worked with a co-worker to complete this task
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job.
  • None of the above
5 Which of the following writing experiences do you have? Answer to this question is required
  • Written a Job Aid
  • Written a technical email
  • Written and presented a technical briefing
  • Independently identified and documented an Information Technology (IT) customer requirement and suggested a solution/resolution
  • None of the above
6 Which statement best describes your experience delivering audience appropriate presentations? Answer to this question is required
  • I presented Information Technology (IT) topics to small workgroups and/or peers.
  • I presented Information Technology (IT) networking topics to supervisors, technical representatives, workgroup, peers and customers.
  • I presented Information Technology (IT) networking topics to external stakeholders, senior management officials, senior technical representatives and/or professional groups.
  • None of the above
7 What is your highest level of negotiating experience with persuading decision-makers to accept recommendations regarding IT projects (e.g., Space and housing projects, developing policies, Network upgrades) Answer to this question is required
  • Managers
  • External Stakeholders
  • IT partners and organizations
  • IT Executives
  • None of the above
8 Which of the following tasks have you performed independently in a professional environment? Answer to this question is required
  • Established IT management priorities or project goals/deadlines
  • Coordinated IT projects or activities with others to meet requirements of the customer
  • Monitored and reported progress and project outcomes (e.g., status of an IT project)
  • Developed formal IT project plans (e.g., project schedule, risk management plans, project management plan)
  • None of the above
9 Which of the following do you have experience configuring in an enterprise network environment? Answer to this question is required
  • Cisco Local Area Network (LAN)
  • Cisco Wide Area Network (WAN)
  • Virtual Local Area Network (VLAN)
  • Virtual Private Network (VPN)
  • Cisco Voice over Internet Protocol (VoIP)
  • Aruba Networks Wireless Technology
  • None of the above
10 Which of the following applications have you used to update a network infrastructure? Answer to this question is required
  • Microsoft Visio
  • Microsoft Excel
  • AutoCad
  • NetMapper
  • None of the above
11 Which of the following best describes your experience working with management/engineering personnel in any of the following: conducting design meetings, provisioning circuits, installations or supervising their implementation? Answer to this question is required
  • I participated on a team or worked with a co-worker to complete this task.
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job.
  • I am considered a subject matter expert in this area.
  • None of the above
12 Which statement best describes your experience in moves, adds, changes and deletes in a CISCO Voice over IP environment (VoIP)? Answer to this question is required
  • I trained others in CISCO VoIP.
  • I independently performed this task as a regular part of my job.
  • I performed this task with direction from a lead or supervisor.
  • I participated on a team or worked with a co-worker to complete this task.
  • None of the above
13 Which statement best describes your experience in Voice Over IP (VOIP)? Answer to this question is required
  • I administered Call Manager.
  • I configured routers and switches to support a Voice over IP system.
  • I configured Voice Gateways.
  • I utilized Session Initiation Protocol (SIP) within my infrastructure.
  • I troubleshot and resolved issues within a VoIP environment.
  • None of the above
14 Which statement best describes your experience with security including the methodology and procedures to protect enterprise IT assets and data to ensure availability, authentication, confidentiality and integrity. Answer to this question is required
  • I am a subject matter expert in this area.
  • I independently performed this task as a regular part of my job.
  • I performed this task with direction from a lead or supervisor.
  • I have training but not yet performed this task.
  • None of the above

Grade: 12

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled
This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
In addition to the above you must meet the requirements below:
Experience serving as a local area network (LAN) administrator with agency-wide LAN systems; Configuring and maintaining LAN, and wide area network (WAN) hardware and software. Developing, implementing and setting security standards on LAN/WAN equipment. Evaluating overall LAN performance against relevant standards; Providing technical advice and consultation to LAN administrators throughout the agency. Must have experience troubleshooting Wide Area Network (WAN) connections and coordinating resolutions and installation with contractors/engineers.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
2 Which statement best describes your experience working on an Information Technology (IT) team to implement a necessary process improvement or plan change? Answer to this question is required
  • I worked performed this task on the job with supervision.
  • I performed this task as a regular part of my job without supervision
  • I performed this task and provided oversight/guidance supervision to team members
  • None of the above
3 Which of the following best describes your experience evaluating Telecommunication needs; determining and implementing solutions and integrating that solution into current enterprise architecture? Answer to this question is required
  • I participated on a team or worked with a co worker to complete this task.
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job
  • I led a team in performing this task.
  • None of the above
4 Which of the following writing experiences do you have? Answer to this question is required
  • Written a technical Information Technology (IT) presentation for my workgroup (e.g., job aids, Standard Operating Procedures (SOP), etc.)
  • Written a technical Information Technology (IT) document for employees/management outside my workgroup (e.g., job aids, Standard Operating Procedures (SOP), Statement of Work (SOW),etc.)
  • Written and presented an Information Technology (IT) briefing to management/ external stakeholders
  • Independently identified and documented a customer’s Network Information Technology (IT) requirements; developed, presented and implemented a solution/resolution to management and external stakeholders.
  • None of the above
5 Which statement best describes your experience delivering audience appropriate presentations? Answer to this question is required
  • I presented Information Technology (IT) topics to small workgroups and/or peers.
  • I presented Information Technology (IT) networking topics to supervisors, technical representatives, workgroup, peers and customers.
  • I presented Information Technology (IT) networking topics to external stakeholders, senior management officials, senior technical representatives and/or professional groups.
  • None of the above
6 What is your highest level of negotiating experience with persuading decision-makers to accept recommendations regarding IT projects (e.g., Space and housing projects, developing policies, Network upgrades) Answer to this question is required
  • Managers
  • External Stakeholders
  • IT partners and organizations
  • IT Executives
  • None of the above
7 Which of the following tasks have you performed independently in a professional environment? Answer to this question is required
  • Established IT management priorities or project goals/deadlines
  • Coordinated IT projects or activities with others to meet requirements of the customer
  • Monitored and reported progress and project outcomes (e.g., status of an IT project)
  • Developed formal IT project plans (e.g., project schedule, risk management plans, project management plan)
  • None of the above
8 Which of the following do you have experience configuring in an enterprise network environment? Answer to this question is required
  • Cisco Local Area Network (LAN)
  • Cisco Wide Area Network (WAN)
  • Virtual Local Area Network (VLAN)
  • Virtual Private Network (VPN)
  • Cisco Voice over Internet Protocol (VoIP)
  • Aruba Networks Wireless Technology
  • None of the above
9 Which of the following applications have you used to update and develop a network infrastructure? Answer to this question is required
  • Microsoft Visio
  • Microsoft Excel
  • AutoCad
  • NetMapper
  • Work Request Management System
  • None of the above
10 Which of the following describes your networking experience troubleshooting, upgrading, administrating, and configuring the following? Answer to this question is required
  • Cisco routers and switches
  • Interactive voice response (IVR) systems
  • Call Manager
  • Lightweight Directory Service (LDS)
  • Lightweight Directory Access Protocol (LDAP )
  • Voice Gateways
  • Unity Voice Mail
  • None of the above
11 Which of the following best describes your experience working with management/engineering personnel in any of the following: conducting design meetings, provisioning circuits, installations or supervising their implementation? Answer to this question is required
  • I participated on a team or worked with a co-worker to complete this task.
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job.
  • I am considered a subject matter expert in this area.
  • None of the above
12 Which statement best describes your experience in moves, adds, changes and deletes in a CISCO Voice over IP environment (VoIP)? Answer to this question is required
  • I trained others in CISCO VoIP.
  • I independently performed this task as a regular part of my job.
  • I performed this task with direction from a lead or supervisor.
  • I participated on a team or worked with a co-worker to complete this task.
  • None of the above
13 Which statement best describes your experience in Voice Over IP (VOIP)? Answer to this question is required
  • I administered Call Manager.
  • I configured routers and switches to support a Voice over IP system.
  • I configured Voice Gateways.
  • I utilized Session Initiation Protocol (SIP) within my infrastructure.
  • I troubleshot and resolved issues within a VoIP environment.
  • None of the above
14 Which of the following IT certifications do you have? Answer to this question is required
  • Security Plus
  • Cisco Certified Network Administrator (CCNA)**
  • Microsoft Systems Certified Engineer (MSCE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Information Technology Infrastructure Library (ITIL)
  • CompTIA Network +
  • None of the above
15 Which statement best describes your experience in network security ensuring the integrity of network- connected enterprise IT assets, and in identifying potential security findings and taking corrective actions to mitigate associated risks? Answer to this question is required
  • I participated on a team or worked with a co-worker to complete this task.
  • I performed this task with direction from a lead or supervisor.
  • I independently performed this task as a regular part of my job.
  • I led a team that performed this task and provided supervision to team members.
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
1 Which tools have you used to troubleshoot network connectivity? Answer to this question is required
  • Dynamic Host Control Protocol (DHCP)
  • Trace-route
  • Name Server Lookup
  • Domain Name Server (DNS)
  • Ping
  • Network Analyzer (e.g., Fluke)
  • Multiple and Extended Ping
  • Cable Testers (e.g., Fluke Link Runner)
  • None of the above
2 Which of the following network tools have you used? Answer to this question is required
  • Hewlett Packard Network Analyzer (HPNA)
  • Netview
  • Network Node Management Interface (NNMI)
  • Packet capturing tools
  • Statseeker
  • eHealth/Concord
  • Tivoli
  • Other network tool not listed above
  • None of the above
3 In order to determine the effectiveness of our hiring strategies, the IRS would like know what first directed you to the www.USAjobs.gov website to apply. Please select one of the following. Answer to this question is required
  • Independently searched the USAJOBS website
  • Automated USAJOBS saved search notification
  • Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc.
    3.1 Please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement. Maximum length of 250 characters.
  • Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)
    3.1 Please indicate the name of the Social Media platform you saw the advertisement. Maximum length of 250 characters.
  • IRS Career Website
  • Referred by an IRS employee (other than a Recruiter/Program Manager)
  • Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)
    3.1 Please indicate the name and state of the recruiting event. Maximum length of 250 characters.
  • School/University announcement/career counselor
    3.1 Please indicate the name of the school/university of the announcement where you saw the advertisement. Maximum length of 250 characters.
  • Third party referral, such as diversity or community organization, or employment office (Federal, state or local)
    3.1 Please indicate the name of the third party referral and the state you saw the advertisement. Maximum length of 250 characters.
  • Newspaper (print/online)
    3.1 Please indicate the name of the newspaper and the state you saw the advertisement. Maximum length of 250 characters.
  • Radio
    3.1 Please indicate the name of the radio station and state you heard the advertisement. Maximum length of 250 characters.
  • Transit/Bus Advertisement
    3.1 Please indicate the city and state you saw the advertisement. Maximum length of 250 characters.
  • Banner Advertisement - Major News Websites
    3.1 Please indicate the website. Maximum length of 250 characters.
  • Banner Advertisement - Movie Theater Websites
    3.1 Please indicate the website. Maximum length of 250 characters.
  • IRS Post Card Mailing
  • Classified Advertisement Website (Craigslist, Angie’s List, etc.)
    3.1 Please indicate the name of the website, city and state. Maximum length of 250 characters.
  • Email from IRS Recruiter/Program Manager
  • Other
    3.1 Please specify. Maximum length of 250 characters.
  • I prefer not to answer
4 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No