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Vacancy Details

Grade: 09

To be eligible for this position at this grade level, you must meet the requirements below.
A. At least one (1) year of specialized experience equivalent to the GS-7 level. To be qualifying you should demonstrate experience using knowledge of examination and PDC Referral Unit (RU) functions and work processes, and financial practices for inventory purposes, procedures, regulations, and policies used in Exam operations; Experience using knowledge of the Examination and/or EITC Certification Processes, AIMS, RGS/CEAS processing, Exam Procedures, tax law, RU procedures along with corresponding Compliance programs, such as ACS, and correspondence examination. Experience applying software applications used in CSCO Operations and Exam Operations, including RGS, Word, Excel, Outlook, and Access; Experience working with automated systems and programs, including their connectivity and integration to Batch, some examples include: IDRS, RGS, CEAS, AIMS; Experience working with AIMS and/or RGS Batch system hardware, software, applications, information sources, and operating procedures to assist users in problem identification, maintenance, and testing. Experience that demonstrates skill and ability in applying fact-finding and analytical techniques to gather information and assist in addressing administrative, compliance, and basic work distribution problems. B. Two (2) full academic years of progressively higher level graduate education in any field of study from an accredited college or university. OR C. Master's or equivalent graduate degree in any field of study from an accredited college or university. OR D. LL.B or J.D., if related. OR E. A combination of qualifying graduate education and experience equivalent to that described above.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as indicated above.
  • I have two (2) full academic years of progressively higher level graduate education as described above.
  • I have a Master’s or equivalent graduate degree as described above.
  • I have a LL.B or J.D., if related.
  • I have an equivalent amount of combined graduate education and experience equal to that described above.
  • None of the above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which of the following statements describes your work environment experiences? Answer to this question is required
  • Served as subject matter expert for group or team.
  • Led a task force to develop internal action plans and strategies.
  • Worked with cross-functional internal customers.
  • Trained or served as a classroom instructor
  • None of the above.
4 (C) Which of the following describes your experience providing assistance to your co-workers? Answer to this question is required
  • I helped others with account and/or tax related issues.
  • I researched, presented, and explained the impact of systems changes at group meetings.
  • I participated in a team project and made recommendations to improve information reporting.
  • Indentified and elevated hardware or software issue(s) to management for resolution.
  • None of the above.
5 (K) Which of the following applications/systems have you used to answer questions or provide information for your manager or other management officials? Answer to this question is required
  • Correspondence Examination Automation Support (CEAS).
  • Report Generation Software (RGS) and run Generated Integrated Interface (GII) report.
  • Integrated Data Retrieval System (IDRS).
  • Audit Information Management System (AIMS).
  • Accounts Management System (AMS).
  • Integrated Automated Technology (IAT).
  • None of the above
6 (K) Which of the following tasks are you proficient at: Answer to this question is required
  • I can create spreadsheets using Microsoft Excel that use formulas to calculate values.
  • I have created a database using Microsoft Access to generate reports for management.
  • I have created content (any) that was posted to an IRS website.
  • I have used Microsoft Word to develop a template and record changes using the “Track Changes” feature.
  • I have been or currently am an administrator for an application or system
  • None of the above.
7 (K) Have you resolved any of the following hardware issues not including referrals to MITS? Answer to this question is required
  • Replaced toner in a photocopier or printer.
  • Cleared a paper jam in a photocopier network printer.
  • Performed RGS system checks and upgrades to local database
  • None of the above.
8 (A) Which of the following have you experienced resolving taxpayers’ problems as the primary part of your job. Answer to this question is required
  • I resolved taxpayers' problems through written correspondence by identifying their needs when there were multiple, conflicting issues.
  • I controlled the conversation with internal or external customers to focus on pertinent issues under difficult circumstances.
  • I assisted co-workers with resolving problems interpreting data or resolving rejects.
  • I assisted management in dealing with a taxpayer’s issue such as a Congressional Inquiry, or e-Trak/i-Trak case.
  • None of the above.
9 (Q) Which of the following have you used to promote tax compliance and achieve business results? Answer to this question is required
  • Acted as technical expert on issues affecting business results.
  • Performed quality review of account actions and recorded findings using EQRS
  • Analyzed data and provided recommendations to operation manager on the management and control of various inventories and workloads.
  • Provided recommendations to P & A Analyst on the management and control of various inventories and workloads.
  • None of the above.
10 (Q) For which of the following have you used the IRM? Answer to this question is required
  • I used it to research taxpayers’ issues that cross multiple business units.
  • I identified and explained IRM updates affecting taxpayers’ issues to co-workers.
  • I used it to resolve taxpayers’ issues (e.g., adjusting accounts, multiple filer, identity theft).
  • None of the above.
11 (E) Which of the following tasks have you performed with regard to systemic issues (e.g., outages, slow response time, programming and calculation errors)? Answer to this question is required
  • Identified and determined the cause of systemic issues.
  • Made a recommendation to management/HQ to address systemic issues
  • Monitored systems and reports to ensure systemic issues are resolved.
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4 How many monetary (or time off in lieu of monetary) awards, such as performance awards, special act awards, and quality step increases have you received in the three years preceding the closing date of this announcement? Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
9 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No