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Vacancy Details

Grade: 04

To be eligible for this position at this grade level, you must meet the requirements below.

A. One (1) year or twelve (12 months) of general experience equivalent to the next lower grade (GS -03) in the Federal government. General experience - Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. OR

B. Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school. Note: One full year of academic study is defined as 30 semester hours/45 quarter hours in an accredited junior college, college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in an accredited business, secretarial or technical school equaling 720 hours. OR

C. An equivalent amount of combined education and experience. The equivalent combinations of successfully completed post-high school education and experience may be used to meet total requirements.

1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have one (1) year or twelve (12) months of progressive general experience.
  • I have two (2) years of qualifying education above high school from an accredited junior college, college, or university.
  • I have a combination of education and experience equivalent to one (1) year of experience using the Experience Calculator.
  • I do not have the required education and/or experience defined above
2 (C) What is your experience assisting team member within your work group? Answer to this question is required
  • Assist and provide feedback on the development of training materials and/or job aids
  • Assist and provide technical/procedural guidance to a team members in the completion of their tasks.
  • Lead a team ensuring that team members meet project goals, deadlines.
  • None of the above.
3 (C) Which of the following describes your assistance in contributing to the workplace environment? Answer to this question is required
  • Assist with methods to improve efficiency to share with workgroup or team.
  • Assist with the development of procedures that were adopted as Best Practices.
  • Serve as On-the-Job (OJI) instructor and/or Subject Matter Expert (SME).
  • Assist and/or volunteer for additional work-related activities (e.g., Combined Federal Campaign (CFC), Employee Programs, etc.)
  • None of the above.
4 (K) Do you have experience utilizing Integrated Data Retrieval System (IDRS)? Answer to this question is required
  • Yes
  • No
5 (K) Which of the following tools and/or systems do you utilize to research and perform your work duties? Answer to this question is required
  • Account Management System (AMS)
  • Integrated Automation Technologies (IAT)
  • Remittance Transaction Research (RTR)
  • Employee User Portal (EUP)
  • Integrated Management System (IMS)
  • Statistics of Income Exempt Organizations (SEIN)
  • Examination Returns Control System (ERCS)
  • Badge Batch Tracking System (BBTS)
  • Reporting Compliance Case Management System (RCCMS)
  • None of the above
6 (K) Which of the following tools do you utilize and/or research to perform your work duties? Answer to this question is required
  • Internal Revenue Manual (IRM)
  • Document 6209
  • Tax Forms
  • Servicewide Electronic Research Program (SERP)
  • Job aids
  • Correspondex
  • None of the above
7 (A) Which of the following best describes your highest level of written communication experience on the job? Answer to this question is required
  • Written communication to both internal and external customers
  • Written communication to external taxpayer and/or representative
  • Written communication to internal IRS customers
  • None of the above
8 (A) Which of the following resources do you utilize to provide to a customer the information needed to resolve an issue? Answer to this question is required
  • Publications, IRMs, tax laws, tax forms
  • Account Information (e.g., IDRS, AMS, transcripts)
  • Reports (e.g., under-reporter, examination reports)
  • Internet/Intranet websites and/or direct links
  • Information obtained from manager or lead
  • None of the above
9 (A) Which of the following verbal communication methods do you use to provide customer service? Answer to this question is required
  • Communication with team members to resolve an account issue
  • Communication with internal customers to collect information
  • Provided guidance to a team member
  • None of the above
10 (Q) Which of the following disclosure procedures do you use to safeguard taxpayer information? Answer to this question is required
  • Verifying taxpayer identity
  • Researching Centralized Authorization Files (CAF)
  • Clean-Desk Policy
  • Encryption Email Policy (e.g., secured email)
  • None of the above
11 (Q) Which of the following do you use to verify the accuracy of your work? Answer to this question is required
  • Review and/or edit data within IRS systems
  • Comparing accuracy of taxpayer information against data in IRS systems
  • Review procedures and/or regulations in Internal Revenue Manuals, publications, or Internal Revenue Codes (IRC)
  • None of the above
12 (E) Which of the following do you use to manage workload inventory? Answer to this question is required
  • Establishing timeframe and adherence to inventory/workgroup program priorities
  • Utilizing Overage Inventory/Case List
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4 How many monetary performance related awards , such as performance awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
9 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No