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Grade: 05

To be eligible for this position at this grade level, you must meet the requirements below.
Three (3) years of IT-related experience, 1 year of which was at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service.
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
IT related experience for this position includes:
Basic knowledge of IT processing functions to understand the stages to automate a work process.
Experience must have also included work with clients and customers to assess and/or address their needs, and provide information or assistance relative to the products or services; communicate effectively both orally and in writing; and, identify and resolve problems, determine relevant information, demonstrate using sound judgment, and making recommendations.
Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
OR
Bachelor's or equivalent degree at an accredited college or university
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management
OR
A degree that provided a minimum of 24 semester hours in one or more of the fields identified and required the development or adaptation of applications, systems or networks
OR
A combination of experience and education at an accredited college or university equivalent to 4 years. You may combine the college credits you completed with any qualifying experience you have to total the equivalent of a four-year college education.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have a Bachelor’s or equivalent degree at an accredited college or university in a field as described above.
  • I have experience as described above.
  • I have a combination of experience and education at an accredited college or university as described above.
  • None of the above.
2 What is your experience assisting co-workers? Answer to this question is required
  • I have assisted in the development of training materials and/or job aids.
  • I have assisted a co-worker in the completion of their tasks.
  • I have provided technical advice and recommendations to co-workers.
  • None of the above
3 Which of the following best describes your experience? Answer to this question is required
  • Participate in the identification of workgroup issues
  • Participate in the resolution of workgroup issues.
  • Participate in activities that improve workgroup efficiencies
  • None of the above
4 In which of the following areas do you have experience? Answer to this question is required
  • Software Development
  • Systems Integration
  • Database Design
  • Software-Design
  • None of the above
5 Which of the following project management skills have you utilized? Answer to this question is required
  • Assist in the planning of the project scope for an IT project.
  • Assist in planning the schedule for the entire project including interdependent activities
  • Assist in maintaining the budget for an IT project
  • Assist in providing recommendations to the scoping of an IT project
  • Assist in providing input to specific tasks of the project schedule
  • Assist in providing cost analysis recommendations used in support of an IT project’s budget
  • None of the above
6 Which of the following verbal communication methods have you used to provide customer service? Answer to this question is required
  • Prepared and presented findings to co-workers and supervisor at a staff meeting.
  • Reviewed a problem ticket and called the customers/stakeholders to identify and resolve the issue.
  • Called vendors to gather information on a product
  • Represented your business unit at meetings or conference calls.
  • None of the above
7 In which of the following do you have experience? Answer to this question is required
  • Writing technical documents and presentations
  • Delivering technical presentations within my immediate workgroup
  • Presenting solutions and recommendations to stakeholders
  • None of the above
8 Which statement best describes your experience providing customer service within a work environment? Answer to this question is required
  • Received training on how to provide customer service but did not perform it on the job.
  • Resolve customer service issues with assistance from my co-workers/ lead.
  • Resolve customer service issues with no assistance.
  • None of the above
9 With which of the following do you have experience? Answer to this question is required
  • Participated in Enterprise Life Cycle (ELC) related activities.
  • Participated in gathering metrics
  • Participated in budget development activities
  • Participated in workforce planning activities.
  • None of the above
10 Do you have experience assisting in implementing government security policies? Answer to this question is required
  • Yes
  • No
11 Which of the following best describes your work experience? Answer to this question is required
  • Used time management techniques to ensure completion of my work assignments by established deadlines
  • Prioritized my work activities to ensure deadlines are met.
  • Coordinated team/office duties and ensure all work assignments are completed by established deadlines.
  • None of the above.
12 Which of the following best describes your program and/or project management experience and/or training? Answer to this question is required
  • Used project management techniques (i.e., facilitation, work plans, etc) to ensure completion of my work assignments
  • Completed project management training
  • Assisted in creating project plans using a project planning software tool such as MS Project
  • None of the above

Grade: 07

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow; operating computer consoles where this involved choosing from among various procedures in responding to machine commands or unscheduled halts; scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency; preparing documentation on cost/benefit studies where this involved summarizing the material and organizing it in a logical fashion; working directly with customers in obtaining information needed to establish or change accounts; translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language.
OR
One year of graduate education at an accredited college or university
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
OR
Superior Academic Achievement may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one full year of specialized experience as described above.
  • I have at least one full year of graduate level education at an accredited college or university with a major in a qualifying field of study as described above.
  • I meet the Superior Academic Achievement (SAA) requirements as described above.
  • I have a combination of experience and graduate level education equivalent to that described above.
  • None of the above.
2 What is your experience assisting co-workers? Answer to this question is required
  • I have assisted in the development of training materials and/or job aids
  • I have assisted a co-worker in the completion of their tasks
  • I have served as a mentor
  • I have provided technical advice and recommendations to co-workers
  • None of the above
3 Which of the following best describes your experience? Answer to this question is required
  • Participate in the identification of workgroup issues
  • Participate in the resolution of workgroup issues.
  • Participate in activities that improve workgroup efficiencies
  • None of the above
4 In which of the following areas do you have experience? Answer to this question is required
  • Software Development
  • Systems Integration
  • Database Design
  • Software-Design
  • None of the above
5 Which of the following project management skills have you utilized? Answer to this question is required
  • Assist in the planning of the project scope for an IT project.
  • Assist in planning the schedule for the entire project including interdependent activities
  • Assist in maintaining the budget for an IT project
  • Assist in providing recommendations to the scoping of an IT project
  • Assist in providing input to specific tasks of the project schedule
  • Assist in providing cost analysis recommendations used in support of an IT project’s budget
  • None of the above
6 (A)Which of the following verbal communication methods have you used to provide customer service? Answer to this question is required
  • Prepare and present findings to co-workers and supervisor at a staff meeting
  • Review a problem and call the customers/stakeholders to identify and resolve the issue
  • Call vendors to gather information on a product
  • Represent business unit at meetings or conference calls
  • None of the above
7 In which of the following do you have experience? Answer to this question is required
  • Writing technical documents and presentations
  • Delivering technical presentations within my immediate workgroup
  • Presenting solutions and recommendations to stakeholders
  • None of the above
8 Which statement best describes your experience providing customer service within a work environment? Answer to this question is required
  • Received training on how to provide customer service but did not perform it on the job.
  • Resolve customer service issues with assistance from my co-workers/ lead.
  • Resolve customer service issues with no assistance.
  • None of the above
9 With which of the following do you have experience? Answer to this question is required
  • Participated in Enterprise Life Cycle (ELC) related activities.
  • Participated in gathering metrics
  • Participated in budget development activities
  • Participated in workforce planning activities.
  • None of the above
10 Do you have experience assisting in implementing government security policies? Answer to this question is required
  • Yes
  • No
11 Which of the following best describes your work experience? Answer to this question is required
  • Used time management techniques to ensure completion of my work assignments by established deadlines
  • Prioritized my work activities to ensure deadlines are met.
  • Coordinated team/office duties and ensure all work assignments are completed by established deadlines.
  • None of the above.
12 Which of the following best describes your program and/or project management experience and/or training? Answer to this question is required
  • Used project management techniques (i.e., facilitation, work plans, etc) to ensure completion of my work assignments
  • Completed project management training
  • Assisted in creating project plans using a project planning software tool such as MS Project
  • None of the above

Grade: 09

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience in an IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent:
OR
Master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's or equivalent graduate degree
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one full year of specialized experience as defined above.
  • I have a Master’s or equivalent graduate degree in a qualifying field of study as defined above.
  • I have two full years of progressively higher level graduate education leading to a master’s or equivalent graduate degree in a qualifying field of study as described above.
  • I have a combination of experience and graduate level education equivalent to that described above.
  • I have none of the above
2 What is your experience assisting co-workers? Answer to this question is required
  • I have developed Information Technology (IT) training materials and/or job aids
  • I have assisted a co-worker in the completion of their tasks
  • I have served as a mentor
  • I have provided technical advice and recommendations to co-workers
  • None of the above
3 Which of the following best describes your experience? Answer to this question is required
  • Participate in the identification of Information Technology (IT) - related workgroup issues
  • Participate in the resolution of IT-related workgroup issues
  • Participate in activities that improve IT-related workgroup efficiencies
  • None of the above
4 In which of the following areas do you have experience? Answer to this question is required
  • Software Development
  • Systems Integration
  • Database Design
  • Software-Design
  • None of the above
5 Which of the following project management skills have you utilized? Answer to this question is required
  • Assist in the planning of the project scope for an IT project.
  • Assist in planning the schedule for the entire project including interdependent activities
  • Assist in maintaining the budget for an IT project
  • Assist in providing recommendations to the scoping of an IT project
  • Assist in providing input to specific tasks of the project schedule
  • Assist in providing cost analysis recommendations used in support of an IT project’s budget
  • None of the above
6 Which of the following verbal communication methods have you used to provide customer service? Answer to this question is required
  • Prepare and present IT findings to co-workers and supervisor at staff meetings
  • Receive a problem and call the customers/stakeholders to identify and resolve an IT issue
  • Call vendors to gather information on IT products
  • Represent IT business unit at meetings or conference calls
  • None of the above
7 In which of the following do you have Information Technology (IT) experience? Answer to this question is required
  • Participating in the writing of technical documents and presentations
  • Writing technical documents (e.g., Service Level Agreement (SLA),)
  • Assisting in the delivery of technical presentations within my workgroup
  • Delivering technical presentations within my workgroup
  • Assisting in the presentation of solutions and recommendations to stakeholders
  • Presenting solutions/resolutions to stakeholders
  • None of the above
8 Which statement best describes your experience providing customer service within a work environment? Answer to this question is required
  • Resolve customer service issues with assistance from my co-workers/ lead.
  • Resolve customer service issues with no assistance.
  • Provide assistance to co-workers in resolving customer service issues.
  • None of the above
9 In which of the following do you have experience Answer to this question is required
  • Participated in Enterprise Life Cycle (ELC) related activities.
  • Participated in gathering metrics
  • Participated in budget development activities
  • Participated in workforce planning activities
  • None of the above
10 Do you have experience assisting in implementing government security policies? Answer to this question is required
  • Yes
  • No
11 Which of the following best describes your work experience? Answer to this question is required
  • Used time management techniques to ensure completion of my Information Technology (IT) work assignments by established deadlines
  • Prioritized my IT work activities to ensure deadlines are met
  • Coordinated team/office duties and ensure all work assignments are complete by established deadlines
  • None of the above
12 Which of the following best describes your program and/or project management experience and/or training? Answer to this question is required
  • Used project management techniques (i.e., facilitation, work plans, etc) to ensure completion of my work assignments
  • Completed project management training
  • Assisted in creating project plans using a project planning software tool such as MS Project
  • None of the above

Grade: 11

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience that demonstrated an accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques.
For example, assignments would show experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development.
Must have been in an IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent:
Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; adaptation of guidelines or precedents to the needs of the assignment.
OR
A Ph.D. or equivalent doctoral degree or Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have a Ph.D. or equivalent doctoral degree in a qualifying field of study as described above.
  • I have three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a qualifying field of study as described above.
  • I have at least one year of full-time specialized experience as defined above.
  • I have a combination of experience and graduate level education equivalent to that described above.
  • None of the above.
2 What is your experience assisting co-workers? Answer to this question is required
  • Develop and present Information Technology (IT) training materials and/or job aids.
  • Assist a co-worker in the completion of their tasks.
  • Serve as an Information Technology (IT) lead.
  • Provide Information Technology (IT) technical advice and recommendations to co-workers.
  • None of the above
3 Which of the following best describes your experience? Answer to this question is required
  • Participate in the identification of Information Technology (IT) - related workgroup issues
  • Participate in the resolution of IT-related workgroup issues
  • Participate in activities that improve IT-related workgroup efficiencies
  • None of the above
4 In which of the following areas do you have experience? Answer to this question is required
  • Software Development
  • Systems Integration
  • Database Design
  • Software-Design
  • None of the above
5 Which of the following project management skills have you utilized? Answer to this question is required
  • Led the planning of the project scope for an IT project
  • Led in planning the schedule for the entire IT project including interdependent activities
  • Led the development of the budget for an IT project.
  • Led recommendations to the scoping of an IT project.
  • Led specific tasks of the IT project schedule
  • Led cost analysis recommendations used in support of an IT project’s budget
  • None of the above
6 Which of the following verbal communication methods have you used to provide customer service? Answer to this question is required
  • Prepare and present IT findings to co-workers and supervisor at staff meetings
  • Receive a problem and call the customers/stakeholders to identify and resolve an IT issue
  • Call vendors to gather information on IT products
  • Represent IT business unit at meetings or conference calls
  • None of the above
7 In which of the following do you have Information Technology (IT) experience? Answer to this question is required
  • Participating in the writing of technical documents and presentations
  • Writing technical documents (e.g., Service Level Agreement (SLA),)
  • Assisting in the delivery of technical presentations within my workgroup
  • Delivering technical presentations within my workgroup
  • Assisting in the presentation of solutions and recommendations to stakeholders
  • Presenting solutions/resolutions to stakeholders
  • None of the above
8 Which statement best describes your experience providing customer service within a work environment? Answer to this question is required
  • Resolve customer service issues with assistance from my co-workers/ lead.
  • Resolve customer service issues with no assistance.
  • Provide assistance to co-workers in resolving customer service issues.
  • None of the above
9 In which of the following do you have experience Answer to this question is required
  • Participated on a team that worked an entire (initiation to implementation) Enterprise Life Cycle
  • Reviewed and analyzed metric data
  • Participated in the development and execution of an IT budget
  • Identified and addressed IT workforce planning issues
  • None of the above
10 Do you have experience implementing security policies? Answer to this question is required
  • Yes
  • No
11 Which of the following best describes your work experience? Answer to this question is required
  • Used time management techniques to ensure completion of my Information Technology (IT) work assignments by established deadlines
  • Prioritized my IT work activities to ensure deadlines are met
  • Coordinated team/office duties and ensure all work assignments are complete by established deadlines
  • None of the above
12 Which of the following best describes your program and project management experience and/ or training? Answer to this question is required
  • Assisted in leading IT projects using project management techniques (i.e., facilitation, work plans, etc) to ensure completion of work assignments.
  • Completed project management training
  • Created IT-related project plans using a project planning software tool such as MS Project
  • None of the above

Grade: 12

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled
Demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled.
This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
In addition to the above you must meet the requirements below:
Examples of qualifying experience include: Leading major agency-wide IT policy development efforts; directing work assigned to a project team, reviewing and refining final products prior to submission to management; coordinating policy dissemination, managing policy maintenance; and developing mechanisms to measure policy effectiveness and compliance.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have less than one (1) year of specialized experience.
2 (C) What is your experience leading co-workers? Answer to this question is required
  • I develop and present Policy & Planning training materials and/or job aids.
  • I lead co-workers in the completion of their tasks.
  • I serve as a Policy & Planning mentor.
  • I provide Policy & Planning technical advice and recommendations to co-workers.
  • None of the above
3 Which of the following best describes your experience? Answer to this question is required
  • Lead workgroups in the identification of Information Technology (IT)-related issues
  • Lead workgroups in the resolution of IT-related issues
  • Lead workgroups in activities that improve IT-related efficiencies
  • Serve’s as a resource to fellow staff members on resolution of work group issues
  • Represent your work group on a team or task force to resolve IT-related work issues or make efficiencies at the section level
  • None of the above
4 In which of the following areas do you have experience? Answer to this question is required
  • Software Development
  • Systems Integration
  • Database Design
  • Software-Design
  • None of the above
5 Which of the following project management skills have you utilized? Answer to this question is required
  • Led the planning of the project scope for an IT project
  • Led in planning the schedule for the entire IT project including interdependent activities
  • Led the development of the budget for an IT project.
  • Led recommendations to the scoping of an IT project.
  • Led specific tasks of the IT project schedule
  • Led cost analysis recommendations used in support of an IT project’s budget
  • None of the above
6 Which of the following verbal communication methods have you used to provide customer service? Answer to this question is required
  • Prepare and present policy & program findings to co-workers and supervisor at staff meetings
  • Receive a problem ticket email and call the customers/stakeholders to resolve a policy & program issue
  • Call vendors to gather information on policy & program products
  • Represent business unit at meetings or conference calls (such as Installation Coordination Meetings(ICM), Change Control Board (CCB), production deployment or reoccurring project meetings) scope management meeting
  • None of the above
7 In which of the following do you have Information Technology (IT) experience? Answer to this question is required
  • Writing technical presentations
  • Writing technical documents
  • Delivering technical presentations
  • Presenting solutions/resolutions to stakeholders
  • None of the above
8 Which statement best describes your experience promoting Information Technology (IT) customer service. Answer to this question is required
  • Worked independently or on a team to resolve customer service issues
  • Led a team to resolve customer service issues
  • Provided customer service training to others and my advice is sought to resolve customer service issues.
  • None of the above
9 In which of the following do you have experience Answer to this question is required
  • Gathered information to develop a deployment plan in the Enterprise Life Cycle (ELC) milestones
  • Led the development and execution of an IT budget
  • Resolved risk/issues within a project deployment plan
  • Contributed in the IT capital planning process.
  • Contributed in the management of IT investment portfolios
  • None of the above
10 Do you have experience developing security policies? Answer to this question is required
  • Yes
  • No
11 Which of the following best describes your work experience? Answer to this question is required
  • Monitored work assignments for the project team
  • Prioritized work assignments for the project team
  • Led IT work assignments for the project team and ensure they are complete by established deadlines
  • None of the above
12 What are your program and project management experiences? Answer to this question is required
  • Used project management techniques (i.e., facilitation, work plans, etc.) to ensure completion of IT projects involving multiple stakeholders by established deadlines.
  • Project Management certification
  • Created IT related project plans using a project planning software tool such as MS Project
  • Developed the structure and implemented the use of a workplace collaboration tool such as a SharePoint site
  • None of the above
13 Do you have Contract Officer's Representative (COR)certification? Answer to this question is required
  • Yes
  • No

Grade: All Grades

Thank you for your interest in applying for this position.
Only select those locations to which you are willing to report and/or relocate. Please see vacancy announcement for information on whether or not moving expenses will be paid.
Your responses to the following questions supplement the information provided in your resume.
Please be sure that your resume includes detailed information to support your qualifications for this position. Failure to provide sufficient evidence in your resume to support your responses to the vacancy questions will result in being determined not qualified for this position.
1 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No