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Vacancy Details

Grade: 05

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts). OR
You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a Bachelor’s degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree. OR
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions
C. An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university.
All Applicants are required to submit all undergraduate and graduate college transcripts, including transcripts from transfer schools no later than the date indicated in this vacancy announcement.
1 Using the information above as reference, select the answer that most accurately describes your experience and/or education. Answer to this question is required
  • I have at least one full year (40 hours per week) of specialized experience (equivalent in scope and responsibility to the GS-04 grade level in the Federal service).
  • I have successfully completed four years or more of education above the high school level in an accredited business, secretarial or technical school, college or university or I have a Bachelor's or higher degree.
  • I have a combination of education and experience equivalent to one year of full-time employment as defined above.
  • I have two or more of the above choices.
    1.1 You've indicated that you have two or more of the above choices, please tell us which ones.
    • I have at least one full year (40 hours per week) of specialized experience (equivalent in scope and responsibility to the GS-04 grade level in the Federal service).
    • I have successfully completed four years or more of education above the high school level in an accredited business, secretarial or technical school, college or university or I have a Bachelor's or higher degree.
    • I have a combination of education and experience equivalent to one year of full-time employment as defined above.
  • I do not have the experience or education listed above.

Grade: 06

To be eligible for this position at this grade level, you must meet the requirements below.
Specialized experience is characterized by the scope and level of difficulty of the duties performed and must be equivalent to the GS-5 grade level in the Federal Government.
The following are examples of specialized experience that may be qualifying and may be used as a guide to assist you when answering the next question. Please note that these are just examples and this list is not inclusive.
Applying laws, rules or regulations and written guidelines; Communicating orally in order to provide information, assistance, or instructions to members of the general public or their representatives; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Writing correspondence in response to inquiries and drafting a variety of other written products.
1 Using the information above as reference, select the answer that most accurately describes your experience: Answer to this question is required
  • I have at least one year of full-time specialized experience as described above.
  • I have less than one year of full-time specialized experience as described above.

Grade: 07

To be eligible for this position at this grade level, you must meet the requirements below.
Specialized experience is characterized by the scope and level of difficulty of the duties performed and must be equivalent to the next lower grade level of the position and grade that you are applying for in the Federal Government.
To qualify for the grade 7, applicants must have at least one year of full time experience communicating orally with a large volume of people from different social backgrounds in order to provide or elicit information; researching regulations or guidelines to determine answers or resolve problems; reviewing tax records for computation errors; advising and assisting customers with a variety of problems; questions, or situations; making computations to determine debt; and preparing written correspondence in reply to personal, telephone and/or written inquiries and performing administrative and clerical processes using a computer.
1 Using the information above as reference, select the answer that most accurately describes your experience: Answer to this question is required
  • I have at least one year of full-time specialized experience as described above.
  • I have less than one year of full-time specialized experience as described above.

Grade: 08

To be eligible for this position at this grade level, you must meet the requirements below.
Specialized experience is characterized by the scope and level of difficulty of the duties performed and must be equivalent to the next lower grade level of the position and grade that you are applying for in the Federal Government.
To qualify for the grade 8, applicants must have at least one year of full time experience reviewing tax records, reports, documents or similar records for discrepancies and making necessary changes/corrections; researching and adjusting customer accounts; collecting debt; providing explanations in response to specific inquiries; reviewing particular circumstances of individuals and applying regulatory requirements that will best meet their needs; interpreting complex laws, regulations and written guidelines; communicating orally with a large volume of people from different social backgrounds in order to resolve problems and provide advice/guidance; writing correspondence in response to complex inquiries for technical information and performing administrative and clerical processes using a computer.
1 Using the information above as reference, select the answer that most accurately describes your experience: Answer to this question is required
  • I have at least one year of full-time specialized experience as described above.
  • I have less than one year of full-time specialized experience as described above.

Grade: All Grades

Thank you for your interest in applying for the position of Contact Representative. Please read each question carefully and answer appropriately.
The Contact Representative (CR) provides a full range of administrative and technical assistance to individuals and/or businesses primarily through telephone and/or face-to-face contact to provide full explanations to specific inquiries. This includes issues and/or problems that cannot be answered or resolved routinely. The CR elicits sensitive, personal and financial information and makes determinations by using sound judgment concerning controversial matters. Additionally, the CR develops, analyzes and evaluates information involving the research of records and the nature of inquiries.
1 Are you available for Answer to this question is required
  • Full Time Days (40 hours per week)
  • Part Time Days (32 hours or less a week)
  • Full Time Nights (40 hours per week)
  • Part Time Nights (32 hours or less per week)
  • Full Time Weekend Days (at least 8 hours a day)
  • Part Time Weekend Days (less than 8 hours a day)
  • Full Time Weekend Nights (at least 8 hours a night)
  • Part Time Weekend Nights (less than 8 hours a night)
  • Intermittent Day (On-call basis)
  • Intermittent Night (On-call basis)
2

SHIFTS: Monday - Friday, day, night and mid-shift. as follows:
SHIFT 1: 6:00 am - 6:00 pm Actual TOD will be defined at job offer.
SHIFT 2: Night:S 3:30 pm - 2:00 AM Actual TOD will be defined at job offer.
SHIFT 3: Mid: 12:00 pm - 8:00 pm Actual TOD will be defined at job offer).

PLEASE INDICATE YOUR SHIFT PREFERENCE Answer to this question is required
  • I am interested in SHIFT 1: 6:00 am - 6:00 pm
  • I am interested in SHIFT 2: Night: 3:30 pm - 2:00 AM
  • I am interested in SHIFT 3: Mid: 12:00 pm - 8:00 pm
3 Are you able to work in a position where you may experience prolonged sitting, operation of a word processor and/or a personal computer? Answer to this question is required
  • Yes
  • No
Important! All the information you provide may be verified by a review of the work experience and/or education as shown on your application forms, by checking references and through other means, such as the interview process.
4 Regarding the effectiveness of our recruitment strategies; how did you first hear about this job? Answer to this question is required
  • Automated USAJOBS saved search notification
  • Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc.)
    4.1 Please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement. Maximum length of 250 characters.
  • Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)
    4.1 Please indicate the name of the Social Media platform you saw the advertisement. Maximum length of 250 characters.
  • IRS Career Website
  • Referred by an IRS employee
  • Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)
    4.1 Please indicate the name and state of the recruiting event. Maximum length of 250 characters.
  • School/University announcement/career counselor
    4.1 Please indicate the name of the school/university of the announcement where you saw the advertisement. Maximum length of 250 characters.
  • Organizational third party referral (diversity or community organization, church, unemployment office, etc.)
    4.1 Please indicate the name of the Organizational third party referral. Maximum length of 250 characters.
  • Newspaper (print/online)
    4.1 Please indicate the name of the newspaper and the state you saw the advertisement. Maximum length of 250 characters.
  • Radio
    4.1 Please indicate the name of the radio station and state you heard the advertisement. Maximum length of 250 characters.
  • Transit/Bus Advertisement
    4.1 Please indicate the city and state you saw the advertisement. Maximum length of 250 characters.
  • Banner Advertisement - Major News Websites
    4.1 Please indicate the website. Maximum length of 250 characters.
  • Banner Advertisement - Movie Theater Websites
    4.1 Please indicate the website. Maximum length of 250 characters.
  • IRS Post Card Mailing
  • Classified Advertisement Website (Craigslist, Angie’s List, etc.)
    4.1 Please indicate the name of the website, city and state. Maximum length of 250 characters.
  • I prefer not to answer
5 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No