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Vacancy Details

Grade: 09

To be eligible for this position at this grade level, you must meet the requirements below.

You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 level in the Federal service. Specialized experience for this position includes:

• Preparing comprehensive program analyses and evaluations pertaining to the effectiveness of program operations.

• Developing changes in methods and conducting studies of employee/organizational efficiency and productivity.

• Planning, coordinating and establishing operating methods and procedures for accomplishment of project mission.

• Providing guidance for various analytical studies to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs. OR

You may substitute education for specialized experience as follows: Master's or equivalent graduate degree in a related field of study at an accredited college or university. OR

Two full years of progressively higher level graduate education leading to a degree in a related field of study. OR

LL.B. or J.D., if related.. OR

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

Use the Experience Calculator and compute your experience, education, or business school training, or to compute an equivalent amount of combined experience, education and/or training. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one year of specialized experience as described above.
  • I have a Master’s or equivalent degree as defined above.
  • I have two full years of progressively higher level graduate education leading to a master’s or equivalent graduate degree as described above.
  • LL.B. or J.D., if related.
  • I have a combination of experience and graduate education equivalent to that described above.
  • I have none of the above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 Select the response that best characterizes how you have responded to project deadlines? Answer to this question is required
  • I work with management to prioritize my project assignments to meet deadlines
  • I meet assigned project deadlines.
  • I prioritized my project assignments to meet established deadlines
  • I prioritized my project assignments to meet competing deadlines.
  • None of the above
4 What is your experience working on teams? Answer to this question is required
  • Participated in a cross-organizational team
  • Coordinated the activities of a team within my workgroup
  • Recommended alternatives or changes in methods, processes, or techniques to improve the effectiveness of my workgroup
  • None of the above
5 Which of the following describes your interpersonal skills? Answer to this question is required
  • Interacted with customers to understand their needs.
  • Listened to customer requests and documented responses for future workgroup action.
  • Developed work products as directed to meet business needs.
  • Provided assistance to fellow team members.
  • None of the above
6 Which of the following describe(s) your experience responding to time-sensitive action items? Answer to this question is required
  • Identified problems and elevated issues as needed.
  • Completed work products and activities according to established deadlines.
  • Responded to requests for information.
  • None of the above.
7 Which of the following tasks have you completed when interacting with your customers? Answer to this question is required
  • Captured stakeholder requirements/needs
  • Researched technical matters as directed
  • Drafted analytical reports for review by higher level analyst
  • Recommended procedural improvements
  • Reviewed customer’s documentation
  • None of the above
8 Which of the following verbal communication methods have you used to provide customer service? Answer to this question is required
  • Presented findings as directed
  • Interviewed customer/stakeholders
  • Called vendors to gather information
  • Represented your Business Unit at meetings or conference calls
  • None of the above
9 What is your highest level of experience writing? Answer to this question is required
  • Prepared written documentation for my workgroup
  • Prepared written documentation for my immediate team leader
  • Prepared written documentation for my supervisor
  • None of the above
10 Which of the following documents do you have experience or received training in writing? Answer to this question is required
  • IRM, Standard Operating Procedures (SOP) or Desk procedures/Job Aid
  • Business writing (e.g., Service Level Agreement, Memorandum Of Understanding, Memorandum Of Agreement)
  • Disaster recovery plans
  • Training materials
  • Contractual requests [e.g., Request for Proposals (RFP)/Request for Quotations (RFQ)Request for Information (RFI), Statements of Work (SOW)]
  • None of the above
11 Select the types of research and analysis tasks you have completed. Answer to this question is required
  • Researched and analyzed information, requests, and/or situations and presented findings
  • Researched discrepancies or gaps as directed
  • Analyzed discrepancies or gaps as directed
  • Analyzed potential alternatives for resolution of issues
  • Recommended potential alternatives for resolution of issues
  • None of the above
12 Select the analytical systems/tools you have used to extract and/or analyze information. Answer to this question is required
  • Administrative support systems [such as Requisition tracking system (RTS), Project tracking system (PTS), Integrated Financial Systems (IFS)]
  • Enterprise Learning and Management system (ELMS)
  • Spreadsheet software (e.g., Excel)
  • Databases (e.g., Access, SharePoint, Project)
  • None of the above
13 Which best describes how you have managed your workload? Answer to this question is required
  • Worked on an assignment as directed.
  • Worked on multiple assignments as directed.
  • Worked on an assignment that I have prioritized.
  • Worked on multiple assignments that have competing priorities.
  • Worked on multiple assignments with shifting priorities, while assisting other co-workers with their workload or projects.
  • None of the above.

Grade: 11

To be eligible for this position at this grade level, you must meet the requirements below.

You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 level in the Federal service. Specialized experience for this position includes:

• Prepare evaluations for a segment or phase of a broader project or study.

• Use conventional techniques to gather, assemble, and analyze facts, draw conclusions, and devise alternatives.

• Prepare draft reports and other substantive guidelines and materials.

• Recommend alternatives and/or changes in methods, processes, and techniques to improve program and administrative procedures.

• Perform operational reviews, program evaluations and guidelines pertaining to the effectiveness of line program operations.

• Make recommendations and conduct studies of employee/organizational efficiency and productivity. OR

You may substitute education for experience as follows: Ph.D. or equivalent doctoral degree in a related field of study at an accredited college or university. OR

Three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a related field of study. OR

LL.M., if related.. OR

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

Use the Experience Calculator and compute your experience, education, or business school training, or to compute an equivalent amount of combined experience, education and/or training. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one year of specialized experience as described above.
  • I have a Ph.D. or equivalent doctoral degree in a qualifying field described above.
  • I have three full years of progressively higher level graduate education leading to a doctoral degree with a major in a qualifying field of study as described above.
  • LL.M., if related.
  • I have a combination of experience and graduate education equivalent to that described above.
  • I have none of the above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 What is your leadership experience? Answer to this question is required
  • Participated in a cross-functional/organizational team
  • Served as an acting team lead
  • Served as a co-lead
  • Served as a Point of Contact (POC)
  • None of the above
4 Which of the following describes your interpersonal skills? Answer to this question is required
  • Interacted with customers to understand their needs
  • Facilitated customer complaints
  • Developed work products as requested to meet business needs
  • Reviewed work products and provided feedback
  • Provided assistance to fellow team members
  • None of the above
5 Which of the following describe(s) your experience responding to time-sensitive action items? Answer to this question is required
  • Identified problems and assessed the issues to determine resolution or elevation.
  • Initiated and completed work products and activities according to established deadlines.
  • Responded to data calls or ad hoc requests for information.
  • None of the above.
6 Which of the following tasks have you completed when interacting with your customers? Answer to this question is required
  • Understood, identified and captured detailed stakeholder requirements/needs
  • Researched technical matters as directed to facilitate problem resolutions
  • Interpreted policies and/or procedures
  • Developed or modified procedures
  • Coordinated reviews of customer’s documentation by other analysts
  • None of the above
7 Which of the following verbal communication methods have you used to provide customer service? Answer to this question is required
  • Authored and presented briefings.
  • Participated verbally in Unit meetings.
  • Interviewed customer/stakeholders.
  • Called vendors to gather information (such as to clarify discrepancies, etc.).
  • Verbally represented your Business Unit at cross-organizational meetings or conference calls.
  • Verbally briefed your team on technical matters at management’s request.
  • None of the above.
8 What is your highest level of experience writing? Answer to this question is required
  • Prepared written documentation for my workgroup
  • Prepared written documentation for immediate supervisor
  • Prepared written documentation for upper management
  • None of the above
9 Which of the following documents have you worked with and/or contributed to in writing? Answer to this question is required
  • Standard Operating Procedures (SOP) or Desk procedures/ Job Aid
  • Inter-organizational documents ( such as Service Level Agreement, Memorandum Of Understanding, Memorandum Of Agreement)
  • Training materials
  • Contractual requests [such as Request for Proposals (RFP)/Request for Quotations (RFQ)Request for Information (RFI), Statements of Work (SOW)]
  • None of the above
10 Select the types of research and analysis tasks you have completed. Answer to this question is required
  • Researched and analyzed information, requests, and/or situations and presented findings
  • Analyzed potential alternatives to issues and presented proposals for resolution
  • Recommended potential alternatives for resolution of issues
  • Researched root causes of problems
  • Researched and analyzed discrepancies and gaps
  • None of the above
11 Select the analytical systems/tools you have used to extract and/or analyze information. Answer to this question is required
  • Administrative support systems [such as Requisition tracking system (RTS), Project tracking system (PTS), Integrated Financial Systems (IFS)]
  • Enterprise Learning and Management system (ELMS)
  • Spreadsheet software (e.g., Excel)
  • Databases (e.g., Access, SharePoint, Project)
  • None of the above
12 Select the response that best characterizes how you have responded to project deadlines? Answer to this question is required
  • I work with management to prioritize my project assignments to meet deadlines.
  • I meet assigned project deadlines.
  • I prioritized my project assignments to meet established deadlines.
  • I prioritized my project assignments to meet assigned work deadlines by working with stakeholders/customers.
  • None of the above.
13 Which best describes how you have managed your workload? Answer to this question is required
  • Worked on an assignment that I have prioritized.
  • Worked on multiple assignments that have competing priorities.
  • Worked on multiple assignments with shifting priorities, while assisting other co-workers with their workload or projects.
  • None of the above.

Grade: 12

To be eligible for this position at this grade level, you must meet the requirements below.
At least one year of specialized experience equivalent to the grade 11 that demonstrated accomplishment of evaluative and analytical methods to identify and measure accomplishments and progress, revise methods and develop new approaches to information gathering; Knowledge of project management techniques to plan, schedule, and conduct complex projects; mission, organization, work processes and related administrative activities to identify actual or potential problem areas, trends, deficiencies, or other similar factors affecting operations. Your experience must include budgeting methods and techniques to prepare analyses and estimates and oral communication techniques to present findings and negotiate solutions.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have less than one (1) year of specialized experience.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 What is your leadership experience? Answer to this question is required
  • Served as a team lead on a cross-functional/organizational team
  • Served as a co-lead
  • Served as a Point of Contact (POC)
  • Acted as a manager
  • None of the above
4 Which of the following describes your interpersonal skills? Answer to this question is required
  • Interacted with customer to identify and document issues for future resolution
  • Mediated customer complaints
  • Reviewed work products and provided feedback
  • Provided guidance and direction on specific programs
  • None of the above
5 Which of the following describe(s) your experience responding to time-sensitive action items? Answer to this question is required
  • I have identified problems and assessed the issues to determine resolution or elevation to meet deadlines.
  • I have initiated and completed project activities and work products to meet deadlines.
  • I have established priorities, set deadlines, and monitored to ensure timely completion.
  • I have responded to data calls or ad hoc requests for information.
  • I have collected and compiled information for data call responses or ad hoc requests including follow up activities or tasks.
  • None of the above
6 Which of the following tasks have you completed when interacting with your customers? Answer to this question is required
  • Identified, captured and assessed detailed stakeholder requirements/needs
  • Researched and explained technical matters to facilitate problem resolutions
  • Interpreted policies and procedures
  • Developed or modified policies or procedures
  • Coordinated and/or reviewed customer’s documentation submitted by other analysts
  • None of the above
7 Which of the following verbal communication methods have you used to provide customer service? Answer to this question is required
  • Authored and presented briefings to management
  • Facilitated and participated verbally in meetings or conference calls that included agendas and meeting notes or minutes
  • Interviewed customers/stakeholders
  • Called vendors to gather information (such as to clarify discrepancies, to negotiate and/or resolve issues, etc.)
  • Verbally represented your Business Unit at cross-organizational meetings or conference calls
  • Verbally briefed your team on technical matters
  • None of the above
8 What is your highest level of experience writing? Answer to this question is required
  • Prepared written documentation for my workgroup
  • Prepared written documentation for immediate supervisor
  • Prepared written documentation for upper management or Executives
  • None of the above
9 Which of the following documents have you assisted with writing? Answer to this question is required
  • Statements of Work (SOW)
  • Standard Operating Procedures (SOP)
  • Desk procedures/ Job Aid
  • Inter-organizational documents (e.g., Disaster Recovery, Business Resumption, Service Level Agreement, Memorandum Of Understanding, Memorandum Of Agreement)
  • Training materials
  • Request for Proposals (RFP)/Request for Quotations (RFQ)
  • Request for information
  • None of the above
10 Select the types of research and analysis tasks you have completed. Answer to this question is required
  • Researched and analyzed information, requests, and/or situations and presented findings
  • Analyzed potential alternatives to issues and presented proposals for resolution
  • Reviewed the findings of others and recommended potential alternatives for resolution of issues
  • Researched and determined root causes of problems
  • Analyzed discrepancies and gaps
  • None of the above
11 Select the analytical systems/tools you have used to extract and/or analyze information. Answer to this question is required
  • Administrative support systems [such as Requisition tracking system (RTS), Project tracking system (PTS), Integrated Financial Systems (IFS)
  • Spreadsheet software (e.g., MS Excel)
  • MS Project
  • MS Access or other database software
  • None of the above
12 Select the response that best characterizes how you have responded to project deadlines? Answer to this question is required
  • I work with management to prioritize my project assignments to meet deadlines
  • I meet assigned project deadlines
  • I prioritized my project assignments to meet established deadlines.
  • I prioritized my project assignments to meet assigned work deadlines by working with stakeholders/customers.
  • None of the above
13 Which best describes how you have managed your workload? Answer to this question is required
  • Worked on an assignment that I have prioritized
  • Worked on multiple assignments that have competing priorities
  • Worked on multiple assignments with shifting priorities, while assisting other co-workers with their workload or projects
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
If you are eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement. If you have any questions concerning your eligibility please refer back to the CTAP/RPP Documentation link in the vacancy announcement.
3 Are you eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP)? Answer to this question is required
  • Yes
    3.1 Please select the priority program for which you are eligible for consideration.
    • Career Transition Assistance Plan (CTAP)
    • Reassignment Preference Program (RPP)
  • No
In addition to the online application and resume, your current Annual Performance Appraisal and monetary awards are considered in the merit promotion process. This information may be verified during the hiring process.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4 How many monetary (or time off in lieu of monetary) awards, such as performance awards, special act awards, and quality step increases have you received in the three years preceding the closing date of this announcement? Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2012). Maximum length of 250 characters.
  • 2
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2012). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2012). Maximum length of 250 characters.
  • None
You are encouraged to submit a copy of your most recent annual performance appraisal. If you do not have a current performance appraisal, please consider submitting a recent self assessment, manager prepared narrative, or contact your immediate manager for another option appropriate to your current situation and position.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards are considered in the selection process. In the event you do not have a current appraisal, there are a number of options available to you. You should contact you immediate manager to determine which option is most appropriate to your current situation and position.
  • I do not have a recent performance appraisal.
    5.1 Please indicate why you do not have a current performance appraisal. Maximum length of 250 characters.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable/No Performance Appraisal You have indicated that you do not have a current performance appraisal . You should be advised that your annual performance appraisal and relevant awards are considered in the selection process. In the event you do not have a current appraisal, there are a number of options available to you. You should contact you immediate manager to determine which option is most appropriate to your current situation and position.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable
9 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No