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Grade: 07

1 GS-7 - Choose one answer that best describes your experience. Answer to this question is required
  • I possess at least one year of specialized experience equivalent to at least the GS-6 grade level in the Federal service performing work related to the duties of the position described in the vacancy announcement.
  • I do not meet the requirement as described above.

Grade: All Grades

1 Select the tasks that reflect your experience processing the full range of personnel actions. Answer to this question is required
  • I process promotions, reassignments, accessions, separations, details, etc.
  • I process name changes, leave without pay, and/or return to duty actions.
  • I process various unique pay actions such as retention allowance, relocation bonus, recruitment bonus, etc.
  • None of the above.
2 Select the tasks you have performed to establish and maintain files and filing systems in a professional setting. Answer to this question is required
  • Maintained existing files or filing systems, including updating and organizing
  • Archived and disposed of records in accordance with employer`s policies and regulations
  • Made recommendations for improving existing filing systems and purged old files and records as necessary
  • Utilized computer software for document management (e.g., storage, retrieval, distribution)
  • None of the above
3 Which statement best reflects your highest level of experience creating and maintaining office filing systems? Answer to this question is required
  • I have no training or experience performing this task.
  • I have had education or training related to this task but have not yet performed it on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have independently performed this task as a regular part of a job and usually without review by supervisor, manager, or senior employee.
  • I have supervised performance of this task or I have trained others to perform this task.
4 Which statement best reflects your highest level of experience calculating service computation dates (SCDs)? Answer to this question is required
  • I have calculated SCDs independently as a regular part of my job.
  • I have calculated SCDs independently but had to forward my work to a senior staff member for review before submitting.
  • I have completed formal training in performing this task but have not yet performed it on the job.
  • I do not have experience calculating service computation dates.
5 Which statement best reflects your highest level of experience preparing written correspondence for someone else`s signature? Answer to this question is required
  • I have no training or experience performing this task.
  • I have had education or training related to this task but have not yet performed it on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have independently performed this task as a regular part of a job and usually without review by supervisor, manager, or senior employee.
  • I have supervised performance of this task or I have trained others to perform this task.
6 Which statements describe your experience providing support to internal or external customers? Answer to this question is required
  • Gathering accurate and complete information from customers to diagnose the issue
  • Explaining procedures to customers
  • Providing supporting documents to further assist customers
  • Following up to ensure the problem has been resolved
  • None of the above
7 Select the responses that describe how you have dealt with a difficult customer. Answer to this question is required
  • I have independently determined appropriate action after reviewing a variety of factors, such as the nature and scope of the problem
  • I have assessed the situation, attempted to resolve issue by eliciting information from the customer, and then referred the issue to management with a brief chronology of situation.
  • I have provided basic information to the customer, and then referred problem or situation to supervisor or manager.
  • None of the above.
8 Which of the following human resources functions have you performed? Answer to this question is required
  • Determined appropriate nature of action, authority or remarks for personnel actions.
  • Reviewed personnel actions to determine if all required data were included and approvals were obtained.
  • Reviewed personnel files to determine if all required documents were filed.
  • Ensured accuracy of personnel data based on regulatory authority, instructions, policies and procedures.
  • Determined length of service.
  • None of the above
9 Which statement best reflects your highest level of experience reviewing and analyzing forms, applications, or documents to make determinations? Answer to this question is required
  • I have no training or experience performing this task.
  • I have had education or training related to this task but have not yet performed it on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have independently performed this task as a regular part of a job and usually without review by supervisor, manager, or senior employee.
  • I have supervised performance of this task or I have trained others to perform this task.
10 For which reasons have you interacted with others in a professional setting? Answer to this question is required
  • To greet visitors
  • To obtain and exchange information
  • To discuss and explain technical material that was controversial or sensitive
  • To relay urgent messages
  • To provide instructions
  • To answer questions, and explain well-established policies, procedures, or regulatory requirements
  • None of the above
11 Select the statements that reflect your experience with employee benefits. Answer to this question is required
  • I have experience disseminating information on benefits programs.
  • I have experience researching, identifying, and explaining employee benefit related issues.
  • I have experience providing benefits counseling to employees.
  • I have experience providing assistance in one or more benefits programs (e.g., health, life, saving plan).
  • I have experience in answering basic eligibility questions.
  • None of the above.