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Vacancy Details

Grade: 09

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience in an IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent:
Analysis of the interrelationships of pertinent components of the system; Planning the sequence of actions necessary to accomplish the assignment; and Personal responsibility for at least a segment of the overall project.
OR
Master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's or equivalent graduate degree
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one full year of specialized experience as defined above.
  • I have a Master’s or equivalent graduate degree in a qualifying field of study as defined above.
  • I have two full years of progressively higher level graduate education leading to a master’s or equivalent graduate degree in a qualifying field of study as described above.
  • I have a combination of experience and graduate level education equivalent to that described above.
  • I have none of the above
2 What is your experience providing assistance to co-workers? Answer to this question is required
  • Assist in the development of training materials or job aids.
  • Serve as an on the job training (OJT) coach/Instructor.
  • Assist a co-worker in the completion of their tasks.
  • None of the above.
3 What is your experience identifying or documenting issues/needs for a customer, such as an end user or business user? Answer to this question is required
  • Lead the coordination of customer requests.
  • Assist in the coordination of customer requests.
  • Participate in meetings with customers to determine needs.
  • Identify solutions to customer issues/needs
  • None of the above.
4 Which of the following verbal communication methods have you used to provide customer service? Answer to this question is required
  • Present findings to co-workers/supervisor at a staff meeting
  • Discuss issues/requirements with customers/stakeholders
  • Call/meet with vendors/contractors to gather information
  • Represent my business unit at meetings or conference calls with upper level management.
  • None of the above
5 What is your experience working on teams? Answer to this question is required
  • Participate in a cross-organizational team
  • Coordinate the activities of a team within my workgroup
  • Recommend alternatives or changes in methods, processes, or techniques to improve the effectiveness of my workgroup
  • None of the above
6 Which of the following best describes your program and/or project management experience and/or training? Answer to this question is required
  • Assist in managing a project using project management techniques (i.e., work time estimates, project-planning meetings).
  • Use project management techniques (i.e., facilitation, work plans) to ensure completion of my work assignments
  • Receive training in project management.
  • None of the above
7 I have experience completing: Answer to this question is required
  • Multiple assignments with competing deadlines.
  • Two or more assignments with different deadlines.
  • An assignment without defined deadlines.
  • None of the above
8 What is your experience preparing written documents? Answer to this question is required
  • Create documents using existing templates or guides.
  • Update/revise existing documents.
  • Independently compose technical documents.
  • Assist in writing Standard Operating Procedures (SOP) and/or Memorandum of Understanding (MOU)
  • Develop user guides and/or job aids
  • None of the above
9 Which of the following testing experiences do you have? Answer to this question is required
  • Independently test multiple applications including interfaces between the multiple systems or programs
  • Execute a test plan with little or no supervision
  • Evaluate customer requirements for scope and level of effort
  • Create, modify and/or execute a test plan
  • Complete validation of testing requirements
  • None of the above
10 Which of the following tools do you have experience with? Answer to this question is required
  • Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Project; Visio)
  • Rational Tools Suite (e.g., RQM, RTC, RRC)
  • Document Repository (e.g., SharePoint, Documentum)
  • Snag it
  • None of the above
11 To reduce the risk of errors, which of the following have you used? Answer to this question is required
  • Peer review of work products
  • Lesson learned
  • Advice from coach/lead/manager
  • Operational/Project Documentation
  • None of the above
12 Do you have enterprise Life Cycle (ELC) paths experience? Answer to this question is required
  • Yes
  • No
13 Which of the following have you done to complete an IT related task? Answer to this question is required
  • Identify and document gaps in the requirements
  • Analyze, define, and research requirements
  • Receive requirements, and research additional documentation
  • None of the above
14 What is your experience in the defect resolution process? Answer to this question is required
  • Identify the defect
  • Investigate defects to determine potential cause
  • Catalog defects in a tracking tool and provided supporting documentation
  • Advise team leader or technical subject matter expert of defect
  • Assign severity/priority levels to defects
  • None of the above

Grade: 11

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience that demonstrated an accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques.
For example, assignments would show experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development.
Must have been in an IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent:
Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; adaptation of guidelines or precedents to the needs of the assignment.
OR
A Ph.D. or equivalent doctoral degree or Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have a Ph.D. or equivalent doctoral degree in a qualifying field of study as described above.
  • I have three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a qualifying field of study as described above.
  • I have at least one year of full-time specialized experience as defined above.
  • I have a combination of experience and graduate level education equivalent to that described above.
  • None of the above.
2 What is your experience providing assistance to co-workers? Answer to this question is required
  • Assist in the development of training materials or job aids.
  • Serve as an on the job training (OJT) coach/Instructor.
  • Assist a co-worker in the completion of their tasks.
  • None of the above.
3 What is your experience identifying or documenting issues/needs for a customer, such as an end user or business user? Answer to this question is required
  • Lead the coordination of customer requests.
  • Assist in the coordination of customer requests.
  • Participate in meetings with customers to determine needs.
  • Identify solutions to customer issues/needs
  • None of the above.
4 Which of the following verbal communication methods have you used to provide customer service? Answer to this question is required
  • Present findings to co-workers/supervisor at a staff meeting
  • Discuss issues/requirements with customers/stakeholders
  • Call/meet with vendors/contractors to gather information
  • Represent my business unit at meetings or conference calls with upper level management.
  • None of the above
5 Which of the following describe your contribution to the workplace? Answer to this question is required
  • Develop procedures that were adopted as Best Practices.
  • Lead a team or workgroup composed of members from other program areas or Business Units.
  • Participate in an project or initiative from other program areas or Business Units
  • None of the above
6 I have experience completing: Answer to this question is required
  • Multiple assignments with competing deadlines.
  • Two or more assignments with different deadlines.
  • An assignment without defined deadlines.
  • None of the above
7 Which of the following best describes your program and/or project management experience and/or training? Answer to this question is required
  • Assist in managing an IT project using project management techniques (i.e., work time estimates, project-planning meetings).
  • Use IT project management techniques (i.e., facilitation, work plans) to ensure completion of my IT work assignments
  • Receive training in IT project management.
  • None of the above
8 What is your experience preparing written documents? Answer to this question is required
  • Create documents using existing templates or guides.
  • Update/revise existing documents.
  • Independently compose technical documents.
  • Assist in writing Standard Operating Procedures (SOP) and/or Memorandum of Understanding (MOU)
  • Develop user guides and/or job aids
  • None of the above
9 Which of the following testing experiences do you have? Answer to this question is required
  • Independently test multiple applications including interfaces between the multiple systems or programs
  • Execute a test plan with little or no supervision
  • Evaluate customer requirements for scope and level of effort
  • Create, modify and/or execute a test plan
  • Complete validation of testing requirements
  • None of the above
10 To reduce the risk of errors, which of the following have you used? Answer to this question is required
  • Version Control (e.g., Source code control via a source code management tool or test case control via a test management tool).
  • Operational/Project Documentation
  • Peer review of work products
  • Lessons learned
  • None of the above
11 Which of the following tools do you have experience with? Answer to this question is required
  • Informatica /Extract, Transform and Load (ETL)
  • Entellitrak / InFlowSuite
  • Rational Tools Suite
  • IBM (e.g., File Manager, TSO, ISPF, Job control language (JCL))
  • UNISYS (e.g., firecracker, Interactive Processing Facility(IPF), Executive Control Language (ECL) )
  • Pegasus/SoapUI
  • Unix Commands
  • None of the above
12 Which of the following databases have you used? Answer to this question is required
  • Green Plum
  • Oracle
  • IBM DB2
  • Microsoft Access
  • MS SQL Server
  • MySQL
  • SYBASE
  • Unisys Data Management System(DMS), Relational Data Management System (RDMS))
  • None of the above
13 What Enterprise Life Cycle (ELC) paths have you used in providing IT solutions? Answer to this question is required
  • Waterfall
  • Interactive Agile
  • Commercial Off the Shelf (COTS)
  • Planned Maintenance
  • Managed Services
  • Mobile Apps
  • None of the above
14 Which of the following have you done to complete an IT related task? Answer to this question is required
  • Identify and document gaps in the requirements
  • Analyze, define, and research requirements
  • Receive requirements, and research additional documentation
  • None of the above
15 Which of the following do you have experience researching? Answer to this question is required
  • Service wide Electronic Research Program (SERP)
  • Enterprise Life Cycle (ELC)
  • IT Process Asset Library (IT PAL)
  • Operational Documentation (e.g., Core Record Layout (CRL), Computer Operator Handbook (COH))
  • Requirement Documents (e.g., Change Request (CR), Unified Work Request (UWR))
  • IRS tax publications and forms(
  • None of the above
16 What is your experience in the defect resolution process? Answer to this question is required
  • Identify the defect
  • Investigate defects to determine potential cause
  • Catalog defects in a tracking tool and provided supporting documentation
  • Advise team leader or technical subject matter expert of defect
  • Assign severity/priority levels to defects
  • None of the above

Grade: 12

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled
This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
At this level, your experience must be sufficient to demonstrate the ability to: Plan and coordinate a major agency-wide implementation of process improvement methods and concepts to improve the quality of software products; serving as the principle advocate within the agency/organization for the application of process improvement concepts and practices; and consulting with senior specialists and IT managers throughout the agency in the implementation of process improvement practices.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
2 Which of the following describe your contribution to the workplace? Answer to this question is required
  • Develop procedures that were adopted as Best Practices.
  • Lead a team or workgroup composed of members from other program areas or Business Units.
  • Participate in an project or initiative from other program areas or Business Units
  • None of the above
3 What is your experience identifying or documenting issues for a customer, such as an end user or business user? Answer to this question is required
  • Lead the coordination of customer requests that span multiple projects/areas.
  • Lead the coordination of customer requests within my own project.
  • Participate in the coordination of customer requests that span multiple projects/areas.
  • Participate in the coordination of customer requests within my own project.
  • None of the above.
4 Which of the following verbal communication methods have you used to provide Information Technology (IT) customer service? Answer to this question is required
  • Prepare and present findings to co-workers/supervisor at a staff meeting
  • Discuss issues/requirements with customers/stakeholders
  • Call/meet with vendors/contractors to gather information on a product
  • Represent my business unit at meetings or conference calls with upper level management.
  • None of the above
5 What is your experience providing Information Technology (IT) assistance to co-workers? Answer to this question is required
  • Develop training materials or job aids.
  • Serve as an on the job training (OJT) coach/Instructor.
  • Assist a co-worker in the completion of their tasks.
  • None of the above.
6 I have IT experience with the following: Answer to this question is required
  • Provide direction to team members while completing multiple, assignments with competing deadlines.
  • Provide assistance to team members while completing multiple assignments with competing deadlines.
  • Complete multiple assignments with competing deadlines.
  • None of the above
7 What roles have you played in an IT project? Answer to this question is required
  • Serve as a project manager.
  • Serve as a team leader in a project or working group.
  • Serve as a technical advisor or subject matter expert for a project or working group.
  • None of the above
8 Which of the following best describes your program and/or project management experience and/or training? Answer to this question is required
  • Manage an IT project using project management techniques (i.e., work time estimates, project-planning meetings, scheduling, action plans).
  • Assist in managing an IT project using project management techniques (i.e., work time estimates, project-planning meetings).
  • Use IT project management techniques (i.e., facilitation, work plans) to ensure completion of my IT work assignments.
  • Receive training in IT project management.
  • None of the above.
9 Which of the following documents do you have experience writing? Answer to this question is required
  • Test documents (e.g., test plans, test strategy, end of test reports)
  • Standard Operating Procedures (SOP)
  • Memorandum of Understanding (MOU)
  • Job Aids/User guides/Maintenance Documents
  • None of the above
10 Which of the following testing experiences do you have? Answer to this question is required
  • Independently test multiple applications including interfaces between the multiple systems or programs
  • Execute a test plan with little or no supervision
  • Evaluate customer requirements for scope and level of effort
  • Create, modify and/or execute a test plan
  • Complete validation of testing requirements
  • None of the above
11 To reduce the risk of errors, which of the following have you used? Answer to this question is required
  • Version Control (e.g., Source code control via a source code management tool or test case control via a test management tool).
  • Operational/Project Documentation
  • Peer review of work products
  • Lessons learned
  • None of the above
12 Which of the following tools do you have experience with? Answer to this question is required
  • Informatica /Extract, Transform and Load (ETL)
  • Entellitrak / InFlowSuite
  • Rational Tools Suite
  • IBM (e.g., File Manager, TSO, ISPF, Job control language (JCL))
  • UNISYS (e.g., firecracker, Interactive Processing Facility(IPF), Executive Control Language (ECL) )
  • Pegasus/SoapUI
  • Unix Commands
  • None of the above
13 Which of the following databases have you used? Answer to this question is required
  • Green Plum
  • Oracle
  • IBM DB2
  • Microsoft Access
  • MS SQL Server
  • MySQL
  • SYBASE
  • Unisys Data Management System(DMS), Relational Data Management System (RDMS))
  • None of the above
14 What Enterprise Life Cycle (ELC) paths have you used in providing IT solutions? Answer to this question is required
  • Waterfall
  • Interactive Agile
  • Commercial Off the Shelf (COTS)
  • Planned Maintenance
  • Managed Services
  • Mobile Apps
  • None of the above
15 Which of the following have you done to complete an IT related task? Answer to this question is required
  • Determine costing and/or resources.
  • Interview the customer to obtain their business requirements and write a requirements document.
  • Decompose requirements and distribute amongst team members.
  • None of the above.
16 Which of the following do you have experience researching? Answer to this question is required
  • Service wide Electronic Research Program (SERP)
  • Enterprise Life Cycle (ELC)
  • IT Process Asset Library (IT PAL)
  • Operational Documentation (e.g., Core Record Layout (CRL), Computer Operator Handbook (COH))
  • Requirement Documents (e.g., Change Request (CR), Unified Work Request (UWR))
  • IRS tax publications and forms(
  • None of the above
17 What is your experience in the defect resolution process? Answer to this question is required
  • Identify the defect
  • Investigate defects to determine potential cause
  • Catalog defects in a tracking tool and provided supporting documentation
  • Advise team leader or technical subject matter expert of defect
  • Assign severity/priority levels to defects
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Only select those locations to which you are willing to report and/or relocate. Please see vacancy announcement for information on whether or not moving expenses will be paid.
Your responses to the following questions supplement the information provided in your resume.
1 In order to determine the effectiveness of our hiring strategies, the IRS would like know what first directed you to the www.USAjobs.gov website to apply. Please select one of the following. Answer to this question is required
  • Independently searched the USAJOBS website
  • Automated USAJOBS saved search notification
  • Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc.
    1.1 Please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement. Maximum length of 250 characters.
  • Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)
    1.1 Please indicate the name of the Social Media platform you saw the advertisement. Maximum length of 250 characters.
  • IRS Career Website
  • Referred by an IRS employee (other than a Recruiter/Program Manager)
  • Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)
    1.1 Please indicate the name and state of the recruiting event. Maximum length of 250 characters.
  • School/University announcement/career counselor
    1.1 Please indicate the name of the school/university of the announcement where you saw the advertisement. Maximum length of 250 characters.
  • Third party referral, such as diversity or community organization, or employment office (Federal, state or local)
    1.1 Please indicate the name of the third party referral and the state you saw the advertisement. Maximum length of 250 characters.
  • Newspaper (print/online)
    1.1 Please indicate the name of the newspaper and the state you saw the advertisement. Maximum length of 250 characters.
  • Radio
    1.1 Please indicate the name of the radio station and state you heard the advertisement. Maximum length of 250 characters.
  • Transit/Bus Advertisement
    1.1 Please indicate the city and state you saw the advertisement. Maximum length of 250 characters.
  • Banner Advertisement - Major News Websites
    1.1 Please indicate the website. Maximum length of 250 characters.
  • Banner Advertisement - Movie Theater Websites
    1.1 Please indicate the website. Maximum length of 250 characters.
  • IRS Post Card Mailing
  • Classified Advertisement Website (Craigslist, Angie’s List, etc.)
    1.1 Please indicate the name of the website, city and state. Maximum length of 250 characters.
  • Email from IRS Recruiter/Program Manager
  • Other
    1.1 Please specify. Maximum length of 250 characters.
  • I prefer not to answer
2 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No