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Vacancy Details

Grade: 07

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: Proficiency utilizing the Electronic Fraud Detection System (EFDS) to identify potentially fraudulent tax refunds and/or identity theft; demonstrating knowledge of IRS functions, programs, polices regulations, procedures and operations; Experience using knowledge cross-functional programs and their interrelationship with assigned program to conduct simple reviews and studies/projects; Experience assisting higher graded specialist in the use of a wide range of analytical and evaluative methods and ability to effectively analyze data and apply it to the implementation of widely divergent operation programs; Experience assisting in the use of technical methods and practices such as program analysis, process analysis, management reporting procedures and available system capabilities in order to carry out limited projects and to develop simple management information reports; Experience in recognizing tax issues that impact assigned programs in order to make valid conclusions; Experience communicating with all levels within the organization, including external customers and stakeholders; Experience providing technical guidance and making presentations to a variety of audiences; Experience preparing quality written reports, spreadsheets, and statistical tables. OR One (1) year of graduate level education at an accredited college or university in a related field of study that demonstrate the necessary knowledge, skills and abilities to do the work. OR Superior Academic Achievement (SAA) may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. OR A combination of qualifying graduate education and experience equivalent to the amount required.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one year of specialized experience as described above.
  • I have at least one full academic year of graduate education as described above.
  • I meet the Superior Academic Achievement (SAA) requirements as defined above.
  • I have a combination or graduate education and experience equivalent to that described above.
  • I have none of the above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Indicate your level of experience with training others. Answer to this question is required
  • Served as an On-the-Job Instructor (OJI)
  • Delivered a lesson as part of a group or team meeting
  • Delivered a lesson as part of a classroom or virtual training session
  • Served as the formal instructor for a training session in a classroom or virtual setting
  • Served as a train-the-trainer instructor
  • None of the above
4 (C) Which one of the following activities have you performed that best demonstrates your knowledge of IRS business units, programs, and functions? Answer to this question is required
  • Identified points of contact to resolve customer issues
  • Consulted with other Business Units to obtain guidance and/or information
  • Collaborated with other Business Units to resolve issues
  • None of the above
5 (K) Which of the following sources of information have you used in the performance of your duties to improve efficiencies? Answer to this question is required
  • Internal or external customer inquiries
  • Quality review results
  • Internal Revenue Manual (IRM)
  • Data reports (e.g., productivity, inventory, fraud)
  • None of the above
6 (K) Which of the following describes your highest level of experience resolving technical/procedural issues? Answer to this question is required
  • Identified and elevated a technical/procedural issue for resolution
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue that was implemented within the Business unit
  • None of the above
7 (A) To which of the following groups have you explained tax law and/or processes? Answer to this question is required
  • Taxpayers over the telephone or in person
  • External stakeholders (e.g., Certified Public Accountants, Power of Attorneys, other agencies)
  • Internal stakeholders (e.g., other business units, coworkers, manager)
  • None of the above
8 (A) Which of the following documents have you written? Answer to this question is required
  • Emails
  • Taxpayer correspondence
  • SERP feedback
  • System requirements (e.g., Unified Work Request [UWR])
  • Technical guidance (e.g., FAQ, Job Aids, training materials)
  • Internal Revenue Manual (IRM) (written input or change)
  • None of the above
9 (A) Indicate your level of experience delivering presentations. Answer to this question is required
  • I have presented information to teammates or peers in a team meeting.
  • I have led a team meeting.
  • I have briefed management on status updates, problems or issues, or policies and procedures.
  • None of the above
10 (Q) In which of the following roles have you performed quality review? Answer to this question is required
  • On the Job Instructor (OJI)
  • Team lead/Senior
  • Manager/Supervisor
  • Program Analysis System (PAS) or National Quality Review System (NQRS)/Centralized Quality Review System (CQRS) Reviewer
  • Program Reviewer
  • Task Force Team Member
  • None of the above
11 (Q) Which of the following analysis activities have you performed? Answer to this question is required
  • Evaluated progress towards or achievement of program goals
  • Analyzed data for trends, rates, or anomalies
  • Reviewed data/information to ensure consistency and compliance with established guidelines or requirements
  • Assessed cost-efficiency/resource use
  • Monitored information (e.g., case inventory, resource use, programs/systems changes)
  • None of the above
12 (E) Which of the following best describes your experience working on projects? Answer to this question is required
  • Served as a technical expert or team-member for a project
  • Served as a coordinator of a process (e.g., statute coordinator)
  • Served as sub-team lead of a project
  • Managed a project
  • Managed multiple projects simultaneously
  • None of the above
13 (E) Which of the following computer applications or programs have you used to complete your work? Answer to this question is required
  • Share Point to manage projects (e.g., assign tasks, share documents)
  • Integrated Data Retrieval System (IDRS) to research cases or review reports
  • Lexis Nexis or Westlaw to research revenue procedures or case law
  • Business Objects to retrieve data
  • Control D to locate reports and retrieve data
  • Arbortext to maintain and update Internal Revenue Manuals (IRMs)
  • Work Request Management System (WRMS) to research, submit, or review work requests
  • Microsoft Excel to create or edit pivot tables, formulas, or macros; perform statistical analysis; or import/export data
  • None of the above

Grade: 09

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Proficiency utilizing the Electronic Fraud Detection System (EFDS) to identify potentially fraudulent tax refunds and/or identity theft ; demonstrating knowledge of IRS functions, programs, policies, regulations, procedures, and operations to evaluate program plans and determine impact of changes on program goals; Experience using knowledge of cross-functional programs and their interrelationship with assigned program to conduct pre-selected reviews and studies/projects; Experience using analytical and evaluative methods in order to assess and measure program operations effectiveness, identify gaps, consolidate findings and recommend alternatives; Experience using technical methods and practices such as program analysis, process analysis, management reporting procedures and available system capabilities to resolve operating problems, and provide statistical data or other management information reports; Experience in recognizing tax issues that impact assigned programs in order to make recommendations; and experience in oral and written communications to exchange information, to prepare reports, explaining program differences and recommending improvements and/or corrective action. OR A Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills and abilities necessary to do the work. OR Two (2) full years of progressively higher level graduate degree in a related field of study that demonstrated the knowledge, skills and abilities necessary to do the work. OR A LL.B. or J.D., if related. OR A combination of experience and education equivalent to the amount required.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one full year of specialized experience as defined above.
  • I have a Master’s or equivalent graduate degree as defined above.
  • I have two full years of progressively higher level graduate as described above.
  • I have a LL.B. or J.D., if related
  • I have a combination of experience and graduate level education equivalent to that described above.
  • I have none of the above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Indicate your level of experience with training others. Answer to this question is required
  • Served as an On-the-Job Instructor (OJI)
  • Delivered a lesson as part of a group or team meeting
  • Delivered a lesson as part of a classroom or virtual training session
  • Served as the formal instructor for a training session in a classroom or virtual setting
  • Served as a train-the-trainer instructor
  • None of the above
4 (C) Which of the following describes your contribution to the team or workplace? Answer to this question is required
  • Assisted in the development of procedures that were adopted as Best Practices
  • Developed methods to improve efficiency to share with workgroup or team
  • Participated in a team or workgroup composed of members from other program areas or Business Units
  • Served on special projects (e.g., tax forums, task forces)
  • Led a team or workgroup within my program area or Business Unit
  • None of the above
5 (K) Which of the following sources of information have you used in the performance of your duties to improve efficiencies? Answer to this question is required
  • Internal or external customer inquiries
  • Quality review results
  • Internal Revenue Manual (IRM)
  • Data reports (e.g., productivity, inventory, fraud)
  • None of the above
6 (K) Which of the following describes your highest level of experience resolving technical/procedural issues? Answer to this question is required
  • Identified and elevated a technical/procedural issue for resolution
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue
  • Identified and analyzed a technical/procedural issue, and recommended a solution for the issue that was implemented within the Business unit
  • None of the above
7 (A) To which of the following groups have you explained tax law and/or processes? Answer to this question is required
  • Taxpayers over the telephone or in person
  • External stakeholders (e.g., Certified Public Accountants, Power of Attorneys, other agencies)
  • Internal stakeholders (e.g., other business units, coworkers, manager)
  • Senior management or executive leadership
  • None of the above
8 (A) Which of the following documents have you written? Answer to this question is required
  • Taxpayer correspondence
  • SERP feedback
  • System requirements (e.g., Unified Work Request [UWR])
  • Publications (including co-authored)
  • Technical guidance (e.g., FAQ, Job Aids, training materials)
  • Policy statements
  • Internal Revenue Manual (IRM) (written input or change)
  • White papers (e.g., briefing papers, proposals, decision documents)
  • Tax forms or instructions
  • None of the above
9 (A) Indicate your level of experience delivering presentations. Answer to this question is required
  • I have presented information to teammates or peers in a team meeting.
  • I have led a team meeting.
  • I have briefed management on status updates, problems or issues, or policies and procedures.
  • I have briefed external/cross functional stakeholders (e.g., other federal or state agencies) on status updates, problems or issues, or policies and procedures.
  • None of the above
10 (Q) In which of the following roles have you performed quality review? Answer to this question is required
  • On the Job Instructor (OJI)
  • Team lead/Senior
  • Manager/Supervisor
  • Program Analysis System (PAS) or National Quality Review System (NQRS)/Centralized Quality Review System (CQRS) Reviewer
  • Program Reviewer
  • Task Force Team Member
  • None of the above
11 (Q) Which of the following analysis activities have you performed? Answer to this question is required
  • Evaluated progress towards or achievement of program goals
  • Analyzed data for trends, rates, or anomalies
  • Reviewed data/information to ensure consistency and compliance with established guidelines or requirements
  • Assessed cost-efficiency/resource use
  • Monitored information (e.g., case inventory, resource use, programs/systems changes)
  • None of the above
12 (E) Which of the following best describes your experience working on projects? Answer to this question is required
  • Served as a technical expert or team-member for a project
  • Served as a coordinator of a process (e.g., statute coordinator)
  • Served as sub-team lead of a project
  • Managed a project
  • Managed multiple projects simultaneously
  • None of the above
13 (E) Which of the following computer applications or programs have you used to complete your work? Answer to this question is required
  • Share Point to manage projects (e.g., assign tasks, share documents)
  • Integrated Data Retrieval System (IDRS) to research cases or review reports
  • Lexis Nexis or Westlaw to research revenue procedures or case law
  • Business Objects to retrieve data
  • Control D to locate reports and retrieve data
  • Arbortext to maintain and update Internal Revenue Manuals (IRMs)
  • Work Request Management System (WRMS) to research, submit, or review work requests
  • Microsoft Excel to create or edit pivot tables, formulas, or macros; perform statistical analysis; or import/export data
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4 How many monetary performance related awards , such as performance awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
9 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No