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Vacancy Details

Grade: 05

To be eligible for this position at this grade level, you must meet the requirements below.
Three (3) years of IT-related experience, 1 year of which was at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service.
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
IT related experience for this position includes:
Basic knowledge of IT processing functions to understand the stages to automate a work process.
Experience must have also included work with clients and customers to assess and/or address their needs, and provide information or assistance relative to the products or services; communicate effectively both orally and in writing; and, identify and resolve problems, determine relevant information, demonstrate using sound judgment, and making recommendations.
Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
OR
Bachelor's or equivalent degree at an accredited college or university
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management
OR
A degree that provided a minimum of 24 semester hours in one or more of the fields identified and required the development or adaptation of applications, systems or networks
OR
A combination of experience and education at an accredited college or university equivalent to 4 years. You may combine the college credits you completed with any qualifying experience you have to total the equivalent of a four-year college education.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have a Bachelor’s or equivalent degree at an accredited college or university in a field as described above.
  • I have experience as described above.
  • I have a combination of experience and education at an accredited college or university as described above.
  • None of the above.
2 (C) Which statement best describes your experience working on a team to implement a necessary process improvement or change? Answer to this question is required
  • Worked on a team and performed this task on the job with supervision.
  • Performed this task as a regular part of my job without supervision.
  • Led a team to perform this task and provided supervision to team members.
  • None of the above
3 (K) Which of the following applications have you used to create a working document? Answer to this question is required
  • Microsoft Access
  • Microsoft Project
  • Microsoft Visio
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Sharepoint
  • None of the above
4 (K) Which tools have you used as a first step in determining whether two devices have established network connectivity? Answer to this question is required
  • Dynamic Host Control Protocol (DHCP)
  • Trace-route
  • Name Server Lookup
  • Domain Name Server (DNS)
  • WireShark
  • Ping
  • SSH
  • Address Resolution Protocol (ARP)
  • Neighbor Discovery Protocol (NDP) (IPv6)
  • None of the above
5 (A) Select the statement that best describes your technical experience identifying network vulnerability, risk and implementing effective solutions to resolve IT systems and network security issues. Answer to this question is required
  • Participated on a team identifying the risk/vulnerability
  • Performed mitigation with supervision
  • Identify the risk/vulnerabilities independently
  • Identify the risk/vulnerabilities and mitigated the risk independently
  • None of the above
6 (A) Which of the following experiences do you have? Answer to this question is required
  • Written a presentation
  • Written a technical email to my coworkers
  • Given an verbal presentation to the workgroup
  • Independently identified and documented a customer need
  • Coordinate with others to deliver customer service
  • None of the above
7 (A) Which of the following best describes your experience negotiating with and/or persuading team members to accept recommendations on issues within your own work group? Answer to this question is required
  • Training but no on the job experience in performing this task.
  • Performed this task with direction from a lead or supervisor.
  • Independently performed this task as a regular part of my job
  • Led a team to complete this task
  • None of the above
8 (Q) Which of the following best describes your experience with the methodology and procedures to protect corporate IT assets and data and ensure their availability, authentication, confidentiality and integrity? Answer to this question is required
  • Performed this IT network task independently and am considered an expert.
  • Performed this IT network task independently
  • Performed this IT network task under supervision
  • Training but no experience performing this IT network task.
  • None of the above
9 (Q) Which of the following types of enterprise network infrastructures do you have experience in? Answer to this question is required
  • Local Area Network (LAN)
  • Wide Area Network (WAN)
  • Virtual Private Network (VPN)
  • None of the above
10 (E) Which of the following tasks have you performed as a team member in a professional environment? Answer to this question is required
  • Set project priorities
  • Established project goals
  • Coordinated with others to meet goals
  • Monitored and reported progress and project outcomes
  • Developed project plans
  • None of the above
11 (E) What is the highest role you played on an IT work project? Answer to this question is required
  • Complete a task assigned to me by my lead/manager
  • Coordinated a team task within the IT work project
  • Led an IT work project for my workgroup
  • Led an IT project across multiple workgroups
  • None of the above

Grade: 07

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow; operating computer consoles where this involved choosing from among various procedures in responding to machine commands or unscheduled halts; scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency; preparing documentation on cost/benefit studies where this involved summarizing the material and organizing it in a logical fashion; working directly with customers in obtaining information needed to establish or change accounts; translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language.
OR
One year of graduate education at an accredited college or university
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
OR
Superior Academic Achievement may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one full year of specialized experience as described above.
  • I have at least one full year of graduate level education at an accredited college or university with a major in a qualifying field of study as described above.
  • I meet the Superior Academic Achievement (SAA) requirements as described above.
  • I have a combination of experience and graduate level education equivalent to that described above.
  • None of the above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which statement best describes your experience working on a team to implement a necessary process improvement or change? Answer to this question is required
  • Worked on a team and performed this task on the job with supervision.
  • Performed this task as a regular part of my job without supervision.
  • Led a team to perform this task and provided supervision to team members.
  • None of the above
4 (K) Which of the following applications have you used to create a working document? Answer to this question is required
  • Microsoft Access
  • Microsoft Project
  • Microsoft Visio
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Sharepoint
  • None of the above
5 (K) Which tools have you used as a first step in determining whether two devices have established network connectivity? Answer to this question is required
  • Dynamic Host Control Protocol (DHCP)
  • Trace-route
  • Name Server Lookup
  • Domain Name Server (DNS)
  • WireShark
  • Ping
  • SSH
  • Address Resolution Protocol (ARP)
  • Neighbor Discovery Protocol (NDP) (IPv6)
  • None of the above
6 (A) Select the statement that best describes your technical experience identifying network vulnerability, risk and implementing effective solutions to resolve IT systems and network security issues. Answer to this question is required
  • Participated on a team identifying the risk/vulnerability
  • Performed mitigation with supervision
  • Identify the risk/vulnerabilities independently
  • Identify the risk/vulnerabilities and mitigated the risk independently
  • None of the above
7 (A) Which of the following experiences do you have? Answer to this question is required
  • Written a presentation
  • Written a technical email to my coworkers
  • Given an verbal presentation to the workgroup
  • Independently identified and documented a customer need
  • Coordinate with others to deliver customer service
  • None of the above
8 (A) Which of the following best describes your experience negotiating with and/or persuading team members to accept recommendations on issues within your own work group? Answer to this question is required
  • Training but no on the job experience in performing this task.
  • Performed this task with direction from a lead or supervisor.
  • Independently performed this task as a regular part of my job
  • Led a team to complete this task
  • None of the above
9 (Q) Which of the following best describes your experience with the methodology and procedures to protect corporate IT assets and data and ensure their availability, authentication, confidentiality and integrity? Answer to this question is required
  • Performed this IT network task independently and am considered an expert.
  • Performed this IT network task independently
  • Performed this IT network task under supervision
  • Training but no experience performing this IT network task.
  • None of the above
10 (Q) Which of the following types of enterprise network infrastructures do you have experience in? Answer to this question is required
  • Local Area Network (LAN)
  • Wide Area Network (WAN)
  • Virtual Private Network (VPN)
  • None of the above
11 (E) Which of the following tasks have you performed as a team member in a professional environment? Answer to this question is required
  • Set project priorities
  • Established project goals
  • Coordinated with others to meet goals
  • Monitored and reported progress and project outcomes
  • Developed project plans
  • None of the above
12 (E) What is the highest role you played on an IT work project? Answer to this question is required
  • Complete a task assigned to me by my lead/manager
  • Coordinated a team task within the IT work project
  • Led an IT work project for my workgroup
  • Led an IT project across multiple workgroups
  • None of the above

Grade: 09

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience in an IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent:
Analysis of the interrelationships of pertinent components of the system; Planning the sequence of actions necessary to accomplish the assignment; and Personal responsibility for at least a segment of the overall project.
OR
Master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's or equivalent graduate degree
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one full year of specialized experience as defined above.
  • I have a Master’s or equivalent graduate degree in a qualifying field of study as defined above.
  • I have two full years of progressively higher level graduate education leading to a master’s or equivalent graduate degree in a qualifying field of study as described above.
  • I have a combination of experience and graduate level education equivalent to that described above.
  • I have none of the above
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which statement best describes your experience working on a team to implement a necessary process improvement or change? Answer to this question is required
  • Worked on a team and performed this task on the job with supervision.
  • Performed this task as a regular part of my job without supervision.
  • Led a team to perform this task and provided supervision to team members.
  • None of the above
4 (K) Which of the following applications have you used to create a working document? Answer to this question is required
  • Microsoft Access
  • Microsoft Project
  • Microsoft Visio
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Sharepoint
  • None of the above
5 (K) Which tools have you used as a first step in determining whether two devices have established network connectivity? Answer to this question is required
  • Dynamic Host Control Protocol (DHCP)
  • Trace-route
  • Name Server Lookup
  • Domain Name Server (DNS)
  • WireShark
  • Ping
  • SSH
  • Address Resolution Protocol (ARP)
  • Neighbor Discovery Protocol (NDP) (IPv6)
  • None of the above
6 (A) Select the statement that best describes your technical experience identifying network vulnerability, risk and implementing effective solutions to resolve IT systems and network security issues. Answer to this question is required
  • Participated on a team identifying the risk/vulnerability
  • Performed mitigation with supervision
  • Identify the risk/vulnerabilities independently
  • Identify the risk/vulnerabilities and mitigated the risk independently
  • None of the above
7 (A) Which of the following experiences do you have? Answer to this question is required
  • Written a presentation
  • Written a technical email to my coworkers
  • Given an verbal presentation to the workgroup
  • Independently identified and documented a customer need
  • Coordinate with others to deliver customer service
  • None of the above
8 (A) Which of the following best describes your experience negotiating with and/or persuading team members to accept recommendations on issues within your own work group? Answer to this question is required
  • Training but no on the job experience in performing this task.
  • Performed this task with direction from a lead or supervisor.
  • Independently performed this task as a regular part of my job
  • Led a team to complete this task
  • None of the above
9 (Q) Which of the following best describes your experience evaluating current and future technical needs and determining solutions? Answer to this question is required
  • Participated on a team or worked with a co-worker to complete this task.
  • Performed this task with direction from a lead or supervisor.
  • Independently performed this task as a regular part of my job.
  • None of the above
10 (Q) Which of the following best describes your experience with the methodology and procedures to protect corporate IT assets and data and ensure their availability, authentication, confidentiality and integrity? Answer to this question is required
  • Performed this IT network task independently and am considered an expert.
  • Performed this IT network task independently
  • Performed this IT network task under supervision
  • Training but no experience performing this IT network task.
  • None of the above
11 (Q) Which of the following types of enterprise network infrastructures do you have experience in? Answer to this question is required
  • Local Area Network (LAN)
  • Wide Area Network (WAN)
  • Virtual Private Network (VPN)
  • None of the above
12 (E) Which of the following tasks have you performed as a team member in a professional environment? Answer to this question is required
  • Set project priorities
  • Established project goals
  • Coordinated with others to meet goals
  • Monitored and reported progress and project outcomes
  • Developed project plans
  • None of the above
13 (E) What is the highest role you played on an IT work project? Answer to this question is required
  • Complete a task assigned to me by my lead/manager
  • Coordinated a team task within the IT work project
  • Led an IT work project for my workgroup
  • Led an IT project across multiple workgroups
  • None of the above

Grade: 11

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience that demonstrated an accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques.
For example, assignments would show experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development.
Must have been in an IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent:
Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; adaptation of guidelines or precedents to the needs of the assignment.
OR
A Ph.D. or equivalent doctoral degree or Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree
In computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
Use the Experience Calculator and compute your experience, education, or to compute an equivalent amount of combined experience and education. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have a Ph.D. or equivalent doctoral degree in a qualifying field of study as described above.
  • I have three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a qualifying field of study as described above.
  • I have at least one year of full-time specialized experience as defined above.
  • I have a combination of experience and graduate level education equivalent to that described above.
  • None of the above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which statement best describes your experience working on a team to implement a necessary process improvement or change? Answer to this question is required
  • Worked on a team and performed this task on the job with supervision.
  • Performed this task as a regular part of my job without supervision.
  • Led a team to perform this task and provided oversight/guidance supervision to team members.
  • Led a team to perform multiple task across workgroups.
  • None of the above
4 (K) Which of the following applications have you used to create a working document? Answer to this question is required
  • Microsoft Access
  • Microsoft Project
  • Microsoft Visio
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Sharepoint
  • None of the above
5 (K) Which tools have you used as a first step in determining whether two devices have established network connectivity? Answer to this question is required
  • Dynamic Host Control Protocol (DHCP)
  • Trace-route
  • Name Server Lookup
  • Domain Name Server (DNS)
  • WireShark
  • Ping
  • SSH
  • Address Resolution Protocol (ARP)
  • Neighbor Discovery Protocol (NDP) (IPv6)
  • None of the above
6 (A) Which of the following experiences do you have? Answer to this question is required
  • Written a technical presentation for an audience outside my immediate workgroup
  • Written a technical email for an audience outside my immediate workgroup
  • Given a technical verbal presentation
  • Independently identified and documented an Information Technology (IT) customer need and suggested a solution/resolution
  • Coordinate with others to deliver (IT) customer service
  • Built work relationships with customers
  • None of the above
7 (A) Which of the following best describes your experience negotiating with and/or persuading team members to accept recommendations on issues within your own work group? Answer to this question is required
  • Training but no on the job experience in performing this task.
  • Performed this task with direction from a lead or supervisor.
  • Independently performed this task as a regular part of my job
  • Led a team to complete this task
  • None of the above
8 (A) Which statement best describes your experience delivering audience appropriate presentations? Answer to this question is required
  • Presented information to external stakeholders, senior management officials, senior technical representatives, and/or professional groups.
  • Presented information to supervisors, technical representatives, workgroup, peers and customers.
  • Presented information to small workgroups and/or peers.
  • None of the above applies.
9 (Q) Which of the following best describes your experience evaluating current and future technical needs and determining solutions? Answer to this question is required
  • Participated on a team or worked with a co-worker to complete this task.
  • Performed this task with direction from a lead or supervisor.
  • Independently performed this task as a regular part of my job.
  • None of the above
10 (Q) Which of the following best describes your experience with the methodology and procedures to protect corporate IT assets and data and ensure their availability, authentication, confidentiality and integrity? Answer to this question is required
  • Performed this IT network task independently and am considered an expert.
  • Performed this IT network task independently
  • Performed this IT network task under supervision
  • Training but no experience performing this IT network task.
  • None of the above
11 (Q) Which of the following types of enterprise network infrastructures do you have experience in? Answer to this question is required
  • Local Area Network (LAN)
  • Wide Area Network (WAN)
  • Virtual Private Network (VPN)
  • None of the above
12 (E) Which of the following tasks have you performed as a team member in a professional environment? Answer to this question is required
  • Set project priorities
  • Established project goals
  • Coordinated with others to meet goals
  • Monitored and reported progress and project outcomes
  • Developed project plans
  • None of the above
13 (E) What is the highest role you played on an IT work project? Answer to this question is required
  • Complete a task assigned to me by my lead/manager
  • Coordinated a team task within the IT work project
  • Led an IT work project for my workgroup
  • Led an IT project across multiple workgroups
  • None of the above

Grade: 12

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled
This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
In addition to the above you must meet the requirements below:
At this level you must demonstrate knowledge and skill serving as a local area network (LAN) trainer and/or assisting others with agency-wide LAN systems; Identifying and controlling all LAN hardware and software configuration; Developing technical standards and procedures for LAN development, implementation, and management; Establishing performance management metrics; Evaluating overall LAN performance against relevant standards; and Providing technical advice and consultation to LAN administrators throughout the agency.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have less than one (1) year of specialized experience.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which statement best describes your experience working on a team to implement a necessary process improvement or change? Answer to this question is required
  • Worked on a team and performed this task on the job with supervision.
  • Performed this task as a regular part of my job without supervision.
  • Led a team to perform this task and provided oversight/guidance supervision to team members.
  • Led a team to perform multiple task across workgroups.
  • None of the above
4 (K) Which of the following IRS applications have you used? Answer to this question is required
  • Knowledge Incident Service Asset Management (KISAM)Incident Management
  • Knowledge Incident Service Asset Management (KISAM) Change Management
  • Knowledge Incident Service Asset Management (KISAM) Asset Management
  • Work Request Management System (WRMS)
  • None of the above
5 (K) Which of the following network tools have you used for capacity/application troubleshooting and analysis? Answer to this question is required
  • Hewlitt Packard Network Analyzer (HPNA)
  • Network Node Manager Interface (NNMI)
  • Packet capturing tools (Riverbed App Response, Infinistream, Wireshark)
  • Statseeker
  • eHealth
  • Aruba Airwave
  • Netscout nGenius ONE
  • None of the above
6 (K) Do you have an IT Certification or IT experience configuring, operating, maintaining and troubleshooting in any of the following Data Center Technologies? Answer to this question is required
  • Cisco routers and switches
  • BigIP F5 Local Traffic Management(LTM) and Global Traffic Management (GTM)
  • Cisco, Palo Alto, Fortinet Firewalls
  • Infoblox Domain Host Control Protocol (DHCP), Domain Name System (DNS), Internet Protocol (IP) Management
  • IRS Network Infrastructure Standards
  • None of the above
7 (K) Do you have any of the following IT certifications? Answer to this question is required
  • Comptia Security +
  • Cisco Certified Network Administrator (CCNA)
  • Cisco Certified Network Professional (CCNP)
  • Information Technology Infrastructure Library (ITIL)
  • Comptia Network+
  • F5 Certified BigIP Administrator (F5-CA)
  • F5 Certified Technology Specialist (F5-CTS)
  • Cisco Certified Internetwork Expert (CCIE)
  • None of the above
8 (A) Which of the following best describes your experience working with management/engineering personnel in any of the following: conducting design meetings, installations or supervising their implementation? Answer to this question is required
  • Participated on a team or worked with a co-worker to complete this task.
  • Performed this task with direction from a lead or supervisor.
  • Independently performed this task as a regular part of my job.
  • Independent experience and am considered a subject matter expert in this area
  • None of the above
9 (A) Which of the following Information Technology Network Service experiences do you have? Answer to this question is required
  • Written a technical presentation for employees and management outside my immediate workgroup.
  • Given a technical oral presentation outside my immediate workgroup.
  • Independently identified and documented a customer’s Network Information Technology (IT) needs; developed and implemented a solution/resolution while building working relationships with stakeholders outside my workgroup
  • None of the above
10 (A) Which of the following best describes your experience negotiating with and persuading management to accept recommendations on issues? Answer to this question is required
  • Training but no on the job experience in performing this task.
  • Performed this task with direction from a lead or supervisor.
  • Independently performed this task as a regular part of my job
  • Led a team to complete this task
  • None of the above
11 (A) Which statement best describes your experience delivering audience appropriate presentations? Answer to this question is required
  • Presented information to external stakeholders, senior management officials, senior technical representatives, and/or professional groups.
  • Presented information to supervisors, technical representatives, workgroup, peers and customers.
  • Presented information to small workgroups and/or peers.
  • None of the above applies.
12 (Q) Which of the following best describes your experience evaluating Information Technology needs; determining and implementing the appropriate solution? Answer to this question is required
  • Participated on a team or worked with a co-worker to complete this task.
  • Performed this task with direction from a lead or supervisor.
  • Independently performed this task as a regular part of my job.
  • None of the above
13 (Q) Which of the following describes your experience evaluating IT needs: Answer to this question is required
  • Determine a solution
  • Implement a standalone solution
  • Implement a solution to integrate into the current enterprise architecture
  • None of the above
14 (Q) Which of the following describes your experience in the field of network security in support of ensuring the integrity of the network and network connected corporate IT assets? Answer to this question is required
  • Implementing government mandated security policies.
  • Identifying potential security findings and taking corrective actions to eliminate or reduce the associated risks.
  • Developed Published a security policy.
  • Researched the guidelines using Internal Revenue Manual (IRM) to provide input to the development of the Guidelines, Standards and Procedures (GSP).
  • Obtained a Certified Information System Security Professional (CISSP) certification.
  • None of the above
15 (Q) Which of the following types of enterprise network protocols do you have experience in? Answer to this question is required
  • Virtual Local Area Network (VLAN- dot1q.VTP)
  • Virtual Extensible LAN (VXLAN)
  • Enhanced Interior Gateway Routing Protocol (EIGRP)
  • Border Gateway Protocol (BGP)
  • Open Shortest Path First (OSPF)
  • IEEE 802.11 (Wireless)
  • Voice over Internet Protocol (VoIP)
  • IPv6 RFC 2460
  • None of the above
16 (Q) Which of the following types of enterprise network infrastructures do you have experience in? Answer to this question is required
  • Local Area Network (LAN)
  • Wide Area Network (WAN)
  • Virtual Private Network (VPN)
  • Wireless Local Area Network (WLAN)
  • None of the above
17 (E) Which of the following tasks have you performed independently in a professional environment? Answer to this question is required
  • Set project management priorities.
  • Established project goals.
  • Coordinated with others to meet goals.
  • Monitored and reported progress and project outcomes.
  • Developed a work breakdown structure
  • None of the above
18 (E) Which of the following describes your experience managing and adapting time and workload? Answer to this question is required
  • Prioritize and complete multiple, simultaneous IT work assignments with competing deadlines
  • Maintain a full IT workload and serve as an IT resource for others internal and external to your workgroup
  • Complete re-occurring administrative tasks or duties (e.g. time & attendance and travel authorizations/vouchers) timely.
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Are you a current IRS employee? Answer to this question is required
  • Yes
  • No
    1.1

    If you are not a current IRS employee, are you a Treasury CTAP eligible within the commuting area?

    • Yes
    • No
2 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
3 What is your current position title? Maximum length of 250 characters. Answer to this question is required
4 What is your SEID Number? Maximum length of 250 characters. Answer to this question is required
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
5 How many monetary (or time off in lieu of monetary) awards, such as performance awards, special act awards, and quality step increases have you received in the three years preceding the closing date of this announcement? Answer to this question is required
  • 1
    5.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    5.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    5.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
6 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
7 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or I do not have a performance appraisal You have indicated that you do not have a current performance appraisal or Other. You should be advised that your annual performance appraisal and relevant awards are part of your overall rating in this process. If you do not have a current appraisal, contact your immediate manager to determine options available to you that are appropriate to your current situation and position.
  • Other You have indicated that you do not have a current performance appraisal or Other. You should be advised that your annual performance appraisal and relevant awards are part of your overall rating in this process. If you do not have a current appraisal, contact your immediate manager to determine options available to you that are appropriate to your current situation and position.
8 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No
If you are a Treasury employee eligible for consideration under the Career Transition Assistance Plan (CTAP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement. If you have any questions concerning your eligibility please refer back to the CTAP Documentation link in the vacancy announcement.
If you are eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement. If you have any questions concerning your eligibility please refer back to the CTAP/RPP Documentation link in the vacancy announcement.
9 Are you eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP) or other IRS Preference Program? Answer to this question is required
  • Yes
    9.1 Please select the priority program for which you are eligible for consideration.
    • IRS Reassignment Preference Program (RPP)
    • IRS Career Transition Assistance Plan (CTAP)
    • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
    • Other IRS Preference Program
  • No
10 IRS employees, please select the rating that you achieved on your most recent performance appraisal.

Non-IRS employees, select the response that most accurately reflects your most recent performance rating.

Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or I do not have a performance appraisal (0 points)
  • Other