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Vacancy Details

Grade: 05

To be eligible for this position at this grade level, you must meet the requirements below.
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to managers and staff. Experience operating a variety of software systems (e.g., Integrated Data Retrieval System (IDRS), Exam Return Control System (ERCS), Report Generating Software (RGS), Integrated Collection System (ICS), Entity Case Management Information (Entity), Data Model View (DMV), Case Based Reasoning (CBR), etc.) to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer complaints and inquiries. Experience with using agency regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence. OR
A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
OR
A combination of education and experience equivalent to that described above.
Use the Experience Calculator and compute your experience, education, or business school training, or to compute an equivalent amount of combined experience, education and/or training. Use these results to select your response to the following question.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have a Bachelor's degree or four (4) years of education above high school in any field of study as described above.
  • I have a combination of education and experience.
  • I have none of the above.

Grade: 06

To be eligible for this position at this grade level, you must meet the requirements below.
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 in the Federal service. Specialized experience for this position includes: Experience with the organizational structure of the IRS business unit operations. Experience providing clerical and admin support to multiple managers and groups. Experience operating a variety of software systems (e.g., Integrated Data Retrieval System (IDRS), Exam Return Control System (ERCS), Report Generating Software (RGS), Integrated Collection System (ICS), Entity Case Management Information (Entity), Data Model View (DMV), Case Based Reasoning (CBR), etc.) to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer complaints and inquiries. Experience with using agency regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.

Grade: All Grades

Thank you for your interest in applying for this position.
Only select those locations to which you are willing to report and/or relocate. Please see vacancy announcement for information on whether or not moving expenses will be paid.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
If you are eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement. If you have any questions concerning your eligibility please refer back to the CTAP/RPP Documentation link in the vacancy announcement.
If you are a Treasury employee eligible for consideration under the Career Transition Assistance Plan (CTAP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement. If you have any questions concerning your eligibility please refer back to the CTAP Documentation link in the vacancy announcement.
3 Are you a current IRS employee? Answer to this question is required
  • Yes
  • No
    3.1

    If you are not a current IRS employee, are you a Treasury CTAP eligible within the commuting area?

    • Yes
    • No
4 Are you eligible for consideration under the Career Transition Assistance Plan (CTAP) or Reassignment Preference Program (RPP) or other IRS Preference Program? Answer to this question is required
  • Yes
    4.1 Please select the priority program for which you are eligible for consideration.
    • IRS Reassignment Preference Program (RPP)
    • IRS Career Transition Assistance Plan (CTAP)
    • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
    • Other IRS Preference Program
  • No
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
5 How many monetary (or time off in lieu of monetary) awards, such as performance awards, special act awards, and quality step increases have you received in the three years preceding the closing date of this announcement? Answer to this question is required
  • 1
    5.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    5.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    5.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or I do not have a performance appraisal You have indicated that you do not have a current performance appraisal or Other. You should be advised that your annual performance appraisal and relevant awards are part of your overall rating in this process. If you do not have a current appraisal, contact your immediate manager to determine options available to you that are appropriate to your current situation and position.
  • Other You have indicated that you do not have a current performance appraisal or Other. You should be advised that your annual performance appraisal and relevant awards are part of your overall rating in this process. If you do not have a current appraisal, contact your immediate manager to determine options available to you that are appropriate to your current situation and position.
7 IRS employees, please select the rating that you achieved on your most recent performance appraisal.

Non-IRS employees, select the response that most accurately reflects your most recent performance rating.

Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or I do not have a performance appraisal (0 points)
  • Other
8 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
9 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No
10 This position requires a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). Indicate your level of proficiency by selecting either 1 or 2 below. Answer to this question is required
  • Yes, I can accurately type at least 40 words per minute (based on a five minute sample with three or fewer errors).
    10.1 Please select the response that is true regarding your typing proficiency.
    • I self certify that I can type a minimum of 40 words per minute.
    • I have a certificate of proficiency from an authorized school or other organization authorized to issue certificates by the Office of Personnel Management dated within the last three years.
  • No, I cannot accurately type at least 40 words per minute (based on a five minute sample with three or fewer errors).
11 (K) Which of the following case management systems do you have experience using to input or validate information to open, assign, transfer and close cases? Answer to this question is required
  • Examination Return Control System (ERCS)
  • Report Generating System (RGS)
  • Integrated Collection System (ICS)
  • Entity Case Management System (ECMS)
  • Audit Information Management System (AIMS)
  • Reporting compliance case management system (RCCMS)
  • Integrated Data Retrieval System (IDRS)
  • Tax Exempt Determination System (TEDS)
  • Account management Service System (AMS)
  • EP/EO Determination System (EDS)
  • None of the above
12 (A) What is your experience with customer service and incoming inquiries? Answer to this question is required
  • Respond to customers over the telephone
  • Receive customers face to face
  • Direct callers and visitors to the appropriate person or office
  • Effectively and independently deal with challenging customers or situations
  • None of the above
13 (A) What is your work-related experience handling correspondence/mail? Answer to this question is required
  • Prepare for shipping and/or open mail in accordance with security protocol
  • Identify, research and associate correspondence/mail for related cases or personnel
  • Weigh and meter mail with the appropriate postage
  • Prepare Form 9814 (Express Services Routing) or create shipping labels
  • Maintain supply levels for mail (e.g., envelopes, ink cartridges, labels)
  • Appropriately process date/time-sensitive mail
  • None of the above
14 (E) What is your work-related experience handling case control items? Answer to this question is required
  • Initiate and maintain case control items and deadlines
  • Follow up and take action to ensure timeliness of case-related workflow actions
  • Verify completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats
  • Analyze case information to determine the appropriate procedures to close cases within related groups
  • I do not have experience handling case control items
  • None of the above
15 (E) Which of the following automated programs or applications do you have experience using for administrative tasks? Answer to this question is required
  • Spreadsheet or database(s) (e.g., Excel)
  • Word processing and/or publishing program(s) (e.g., Word, Publisher)
  • Send work-related/formal emails (e.g., Outlook)
  • Timekeeping program(s) (e.g., SETR)
  • Schedule calendar meetings/event (e.g., Skype)
  • HR Connect
  • Enterprise Learning Management System (ELMS)
  • Campus Ship (UPS)
  • Concur
  • Procurement for Public Sector (PPS)
  • None of the above
16 (C) Under which circumstances do you perform administrative tasks (e.g. Receiving and sorting mail, Ordering supplies, scheduling/coordinating meetings, SETR, Record Retention)? Answer to this question is required
  • Perform for an onsite manager for one group
  • Perform for an onsite manager and for multiple groups
  • Perform for Offsite groups
  • Perform for Offsite managers
  • None of the above
17 (Q)Which of the following describes your experience with preparing written communication? Answer to this question is required
  • Respond to managers’ requests (e.g. requisitions for personnel actions and legal documents)
  • Consolidate information from various sources into a single document
  • Prepare status reports and meeting minutes for management
  • Draft, review and proof-read letters, memoranda and briefings for manager review and approval.
  • None of the above
18 (Q) What work experience have you had related to maintaining security? Answer to this question is required
  • Double wrapping documents/case files with Personally Identifiable Information (PII)
  • Securing the work area (e.g., desk, fax, computer screen, copy machine, printer, cabinets) to protect PII
  • Identifying, verifying and escorting customers in or around a secure area
  • Maintaining employee files (e.g., emergency information, timesheets)
  • None of the above