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Grade: 04

To be eligible for this position at this grade level, you must meet the basic requirements below.

A. One (1) year or twelve (12 months) of general experience equivalent to the next lower grade (GS -03) in the Federal government. General experience - Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. OR

B. Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school. Note: One full year of academic study is defined as 30 semester hours/45 quarter hours in an accredited junior college, college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in an accredited business, secretarial or technical school equaling 720 hours. OR

C. An equivalent amount of combined education and experience. The equivalent combinations of successfully completed post-high school education and experience may be used to meet total requirements.

Use the Experience Calculator and compute your experience, education, or business school training, or to compute an equivalent amount of combined experience, education and/or training. Use these results to select your response to the following question.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have one (1) year or twelve (12) months of progressive general experience.
  • I have two (2) years of qualifying education above high school from an accredited junior college, college, or university.
  • I have a combination of education and experience equivalent to one (1) year of experience using the Experience Calculator.
  • I do not have the required education and/or experience defined above

Grade: All Grades

Thank you for your interest in applying for the Clerical position with the Internal Revenue Service. As you are working through this application, it may appear that we are asking the same questions over again. We strive to make the application process easy for our candidates and each question is specifically geared to gain information about your education or experience. Please read each question carefully and answer appropriately.
Your responses to the following questions supplement the information provided in your resume. Please review the vacancy announcement for information that must be included in your resume.
1 Are you available for? Answer to this question is required
  • Full Time Days (40 hours per week)
  • Part Time Days (32 hours or less a week)
  • Full Time Nights (40 hours per week)
  • Part Time Nights (32 hours or less per week)
  • Full Time Weekend Days (at least 8 hours a day)
  • Part Time Weekend Days (less than 8 hours a day)
  • Full Time Weekend Nights (at least 8 hours a night)
  • Part Time Weekend Nights (less than 8 hours a night)
  • Intermittent Day (On-call basis)
  • Intermittent Night (On-call basis)
2 I can perform the physical requirements as outlined in the vacancy announcement. Answer to this question is required
  • Yes
  • No
3 Are you able to work in a position where you may experience prolonged sitting, operation of a word processor and/or a personal computer? Answer to this question is required
  • Yes
  • No
For the next set of questions please select the one that best describes your experience, and/or training for the tasks described.
4 Preparing, inputting and filing data carefully so as to avoid making mistakes. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
5 Explaining technical procedures, regulations, laws or rules to members of the public or internal customers. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
6 Reading and interpreting basic administrative guidelines and procedures in order to resolve discrepancies and make appropriate resolutions. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
7 Listening to information provided by individuals and extracting relevant facts necessary to independently solve basic problems. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
8 Dealing with others in order to gain understanding of procedures Answer to this question is required
  • I have no education, training or experience in performing this task
  • I have education or training in performing this task, but have not yet performed it in the job
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
9 Soliciting information in person or by phone to gather basic data and necessary facts. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
10 Being responsible for clarifying concerns dealing with routine procedures or non-technical issues. Answer to this question is required
  • I have no education, training or experience in performing this task.
  • I have education or training in performing this task, but have not yet performed it in the job.
  • I performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures
  • I performed this task as a regular part of a job. I performed it independently and normally without review by a supervisor or senior employee
  • I am considered an expert in performing this task. I supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
11 Meeting and dealing with a wide range of individuals, including those that are hostile and uncooperative, in stressful situations. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
12 Accurately retrieving information by searching databases for records or reports. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
13 Working with individuals with varied backgrounds and various personalities to determine the basic nature of their problem. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
14 Reading and reviewing information from customers to ensure that all requested information was obtained. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
15 Explaining information and providing assistance to the public or internal customers. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
16 Applicants must meet the minimum age requirements for this position. Please indicate the option which best describes your current status? Answer to this question is required
  • I am at least 18 years of age or older.
  • I am at least 16 years of age or older and have graduated from high school or have a certificate equivalent to graduating from high school.
  • I am at least 16 years of age or older and have completed a formal vocational training program.
  • I am at least 16 years of age or older and have a statement from school authorities agreeing with decision to pursue employment rather than continuing my education.
  • I am at least 16 years of age, and am currently enrolled in a secondary school (a student), and would like to work part-time under a formal student employment program.
  • None of the above.
17 Regarding the effectiveness of our recruitment strategies; how did you first hear about this job? Answer to this question is required
  • Automated USAJOBS saved search notification
  • Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc.)
    17.1 Please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement. Maximum length of 250 characters.
  • Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)
    17.1 Please indicate the name of the Social Media platform you saw the advertisement. Maximum length of 250 characters.
  • IRS Career Website
  • Referred by an IRS employee
  • Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)
    17.1 Please indicate the name and state of the recruiting event. Maximum length of 250 characters.
  • School/University announcement/career counselor
    17.1 Please indicate the name of the school/university of the announcement where you saw the advertisement. Maximum length of 250 characters.
  • Organizational third party referral (diversity or community organization, church, unemployment office, etc.)
    17.1 Please indicate the name of the Organizational third party referral. Maximum length of 250 characters.
  • Newspaper (print/online)
    17.1 Please indicate the name of the newspaper and the state you saw the advertisement. Maximum length of 250 characters.
  • Radio
  • Transit/Bus Advertisement
    17.1 Please indicate the city and state you saw the advertisement. Maximum length of 250 characters.
  • Banner Advertisement - Major News Websites
    17.1 Please indicate the website. Maximum length of 250 characters.
  • Banner Advertisement - Movie Theater Websites
    17.1 Please indicate the website. Maximum length of 250 characters.
  • IRS Post Card Mailing
  • Classified Advertisement Website (Craigslist, Angie‚Äôs List, etc.)
    17.1 Please indicate the name of the website, city and state. Maximum length of 250 characters.
  • I prefer not to answer
18 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No