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Vacancy Details

Grade: 08

To be eligible for this position at this grade level, you must meet the requirements below.
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience working/adjusting individual and/or business accounts, applying tax laws, regulations, practices, tax forms, notices, bills, and other documents relative to this position. Your experience should be sufficient to identify the nature and scope of problems or issues; make appropriate adjustments to accounts, and advise the taxpayer of options available for meeting tax obligations. In addition, you should be familiar with on-line systems, research materials, technology and tools to resolve taxpayer's inquiries/issues.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which of the following is your highest level of experience working a special project on an assigned task (e.g., IRM changes, desk procedures, inventory management)? Answer to this question is required
  • No experience working on a special project
  • Experience working on a special project
  • Experience leading a special project
4 (C) Which of the following tasks describe your participation in resolving workgroup issues? Answer to this question is required
  • Serve as a resource person/subject matter expert (SME) when my manager handles a workgroup resolution/issue
  • Serve as an On-the-job instructor or coach for training tax examiners on cases
  • Serve as team member developing and improving work procedures and processes
  • Serves as an acting manager and responds to upper management requests
  • None of the above
5 (C) Of the following, describe your experience which contributes to a supportive workplace environment. Answer to this question is required
  • Make presentations to management and/or workgroup to share technical procedures
  • Serve as a technical expert for complex cases
  • Volunteer for additional work related duties (e.g., cross functional training, Subject Matter Expert, CPE content)
  • Provide tax related technical assistance to help other workgroups
  • None of the above
6 (K) Which of the following IRS publications or forms do you use to perform research to resolve your cases/issues? Answer to this question is required
  • Internal Revenue Manual (IRM), Servicewide Electronic Research Program (SERP) Job aids, pipeline, special processing, and interest desk guides
  • Statement of account change Form 4549 or 5278, 3870, entered decisions, and/or Statutory Notice of Deficiency (SND) or Notice of Determination (NOD)
  • None of the above
7 (K) What actions do you take to prevent unpostables? Answer to this question is required
  • Analyze and review appropriate IDRS command codes (e.g., TXMOD, ENMOD, SUMRY)
  • Input correct adjustment and use correct transaction code(s)/reference codes/hold codes/priority codes
  • Identify proper money amounts to be transferred, assessed or abated and/or compute settlement amounts
  • None of the above
8 K) Which of the following processing experiences do you utilize in determining/adjusting the taxpayer's account? Answer to this question is required
  • Performing credit transfers/excess collection/back outs
  • Performing analysis of tax forms and/or related worksheets to determine the accuracy of a computation
  • Identifying previous abatements/assessments
  • Identifying and calculating manual interest computations on ACT/DMI (Automated Computation Tool/Decision Modeling Inc.) database or IAT (Integrated Automatic Tools)
  • Preparing quick assessments
  • Issuing/Inputting manual refunds
  • Updating and closing taxpayer information into the Appeals Centralized Database System (ACDS) database accounts
  • Updating taxpayer history in the AMS (Accounts Management System
  • None of the above
9 (A) Which of the following tasks describe your experience verbally communicating to resolve tax problems? Answer to this question is required
  • Communicate with taxpayer or taxpayer’s representative (POA or CPA) to resolve an account issue and/or collect information
  • Communicate with IRS Counsel attorneys, Revenue Agents and/or Revenue Officers to resolve an account issue and/or collect information
  • Present and elevate work issues to upper management or analysts for resolution
  • Give a technical presentation at Continuing Professional Education (CPE)/Critical Filing Season Readiness Training (CFSRT)
  • Give a technical presentation during a workshop
  • None of the above
10 (A) Which of the following tasks describe your experience communicating in writing to resolve tax problems? Answer to this question is required
  • Communicate in writing with taxpayer or taxpayer’s representative (POA or CPA) to resolve an account issue and/or collect information
  • Communicate in writing with IRS Counsel attorneys, Revenue Agents and/or Revenue Officers to resolve an account issue and/or collect information
  • Elevate in writing work issues to upper management or analysts for resolution
  • Create a technical presentation for Continuing Professional Education (CPE)/Critical Filing Season Readiness Training (CFSRT)
  • Create a technical presentation for a workshop
  • None of the above
11 (A) Have you had experience interacting with an irate or uncooperative customer? Answer to this question is required
  • Yes
  • No
12 (Q) How do you resolve statute issues when monitoring your reports? Answer to this question is required
  • I resolve Assessment Statute Expiration Date (ASED) by preparing a manual assessment and/or determining a new date.
  • I resolve Collection Statute Expiration Date (CSED) by closing or abating the case.
  • I resolve Refund Statute Expiration Date (RSED) by determining if a refund should be issued.
  • None of the above
13 (Q) Which of the following actions do you take to assure the accuracy of your work? Answer to this question is required
  • Verify accuracy of taxpayer information and monitor adjustments against data in IRS systems to ensure posting to IDRS (Integrated Data Retrieval System)
  • Verify procedures or regulations in Internal Revenue Manuals, publications, or Internal Revenue Codes (IRC)
  • Use electronic quality tools including Decision Modeling Inc. (DMI) or COMPA
  • None of the above
14 (Q) What tools or techniques do you use/research to stay abreast of changes in procedures or tax law to contribute to the workgroup? Answer to this question is required
  • Signed up for email notifications of IRM changes
  • Checked Servicewide Electronic Research Program (SERP), Integrated Automation Technologies (IAT) tools or IDRS MESSG for updates
  • Independently taken online courses (for example, through CENTRA,ELMS)
  • None of the above
15 (E) Which of the following methods do you use to manage your workload? Answer to this question is required
  • Use overage/inventory lists and statute reports to prioritize according to guidelines
  • Multi-tasking to ensure competing deadlines are met
  • Attend to issues resulting from internal or external customer contact from email or phone call within prescribed deadlines
  • None of the above
16 (E) Which of the following best describes your experience with resolving problem cases? Answer to this question is required
  • Immediately take case to the lead tax examiner/technical expert/manager for resolution
  • Discuss case with coworker for resolution
  • Research IRM and other resources which includes contacting taxpayer, Counsel, tax computation specialist or technical employee for resolution
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4 How many monetary performance related awards , such as performance awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
Please be sure that your resume includes detailed information to support your qualifications for this position. Failure to provide sufficient evidence in your resume to support your responses to the vacancy questions will result in being determined not qualified for this position.
9 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No