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Vacancy Details

Grade: 12

No questions specified.

Grade: All Grades

1 Where did you learn about this Department of the Treasury job opportunity? Answer to this question is required
  • USAJOBS
  • Career Connector Notification
  • Professional, Community, Diversity or Other Organization
    1.1 Please provide the specific name of the Professional, Community, Diversity or Other Organization that you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
  • Employment Office (Federal/State or Local)
  • Friend/Relative
  • Job Fair, Conference, or Convention
    1.1 Please provide the specific name of the Job Fair, Conference or Convention that you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
  • Newspaper, TV or Radio
  • School, College, or University
    1.1 Please provide the specific name of the School, College or University that you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
  • Disability Employment Program Manager
  • Vocational Rehabilitation Services
  • Special Placement Program Coordinator
  • Military Program
  • Other
    1.1 Please provide the specific referral source of where you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
2 Are you currently serving or have you served in the last five years in a Political Appointment in the Federal Government? Answer to this question is required
  • Yes
    2.1 Please list the title, agency, and dates of this appointment. Please note you will be required to meet OPM Approval of your appointment, if selected. Maximum length of 250 characters.
  • No
For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-11 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes experience performing IT Customer Support work that involves facilitating, planning and delivering customer support principles and methods, including installation, configuration, troubleshooting, and communicating IT issues inside and outside the business unit in order to provide first-contact customer service problem resolution.

For the GS-12, examples of such experience could include:
- Project experience with end user IT systems with a wide variety of technologies (i.e. operating systems, mobile devices, administrative tools, end user software); OR
- Experience providing IT services such as designing, developing, testing, documenting, maintaining, and/or integrating end user applications and solutions; OR
- Experience participating in technical planning, product evaluation, and report development;
AND
In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below.
- Attention to Detail, such as ensuring adherence to regulations, guidelines, and procedures relating to end user IT security.
- Customer Service, such as providing end user device support.
- Oral Communication, such as providing guidance to management, contracting officers and project leads on technical aspects of end user IT equipment.
- Problem Solving, such as researching and reviewing new technology that may be used for providing security and enhancements to the current IT infrastructure.
3 For the GS-12, select the answer that best describes your experience. Answer to this question is required
  • I have at least one (1) full year of specialized experience as described in the previous question AND possess all four competencies listed above in my IT-related experience.
    3.1 Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience so it may be found to ensure you receive proper credit. Maximum length of 250 characters.
  • I do not meet the specialized experience and competencies as outlined above.
This position also requires IT-related proficiency in four competencies: Attention to Detail, Customer Service, Problem Solving, and Oral Communication. Do you have IT related experience in:
4 Attention to Detail, such as ensuring adherence to regulations, guidelines, and procedures relating to end user IT security. Answer to this question is required
  • Yes
    4.1 Please give the dates/resume reference when you gained this experience so it may be found to ensure you receive proper credit. Maximum length of 250 characters.
  • No
5 Customer Service, such as providing end user device support. Answer to this question is required
  • Yes
    5.1 Please give the dates/resume reference when you gained this experience so it may be found to ensure you receive proper credit. Maximum length of 250 characters.
  • No
6 Oral Communication, such as providing guidance to management, contracting officers and project leads on technical aspects of end user IT equipment. Answer to this question is required
  • Yes
    6.1 Please give the dates/resume reference when you gained this experience so it may be found to ensure you receive proper credit. Maximum length of 250 characters.
  • No
7 Problem Solving, such as researching and reviewing new technology that may be used for providing security and enhancements to the current IT infrastructure. Answer to this question is required
  • Yes
    7.1 Please give the dates/resume reference when you gained this experience so it may be found to ensure you receive proper credit. Maximum length of 250 characters.
  • No
8 Which of the following best describes your experience working with the implementation, configuration and deployment of end user products in an enterprise environment? Answer to this question is required
  • I have no experience using or integrating any end user products in an enterprise environment.
  • I have implemented, configured and deployed end user products, under supervision.
  • I have independently researched, compared and configured/implemented or made recommendations regarding numerous components of end user products as part of my regular duties.
  • I have researched, compared and configured/implemented end user products as part of a project.
9 Please select the one answer which best describes you experience in performing the following end user administration functions: install, configure, and trouble shoot. Answer to this question is required
  • I have training but no job experience performing end user operating system administration.
  • I assisted with the installation and administration of end user operating systems under the guidance of a supervisor.
  • I have independently configured, maintained, and monitored end user operating systems.
  • I have independently installed, configured, maintained, and troubleshot end user operating systems and have been a mentor or provided guidance to less experienced staff.
  • I have no experience with any of the admin functions listed.
10 I have applied experience with the following end user solutions. (Select all that apply) Answer to this question is required
  • Mobile Device Management (MDM)
  • Virtual Desktop Infrastructure (VDI)
  • HP Asset Manager (HPAM)
  • HP Service Manager (HPSM)
  • System Center Configuration Manager (SCCM)
  • PowerShell
  • Microsoft Active Directory
  • Microsoft Office
  • IBM BigFix
  • None of the above
11 From the descriptions below, choose the one response that most accurately describes your experience supporting mobile computing devices in an enterprise environment. Answer to this question is required
  • I have academic training in supporting mobile computing devices in an enterprise environment.
  • I have assisted senior IT Specialists with supporting mobile computing devices in an enterprise environment.
  • I have independently provided support and technical guidance for supporting mobile computing devices in an enterprise environment.
  • I do not have experience regarding mobile devices.
12 From the following list, please identify all that you have experience performed at work. Answer to this question is required
  • Managed competing assignments
  • Set milestones and deadlines for assignments
  • Briefed staff and management on status of assignments
  • Provided guidance, direction, or instruction to individuals
  • Reacted effectively to unforeseen events or delays
  • Rearranged priorities and work assignments based on actions of others
  • None of the above
13 Please select all of the following which reflect your experience as it relates to end user system administration. Answer to this question is required
  • Responding to multiple or connected end user IT incidents
  • Troubleshooting end user systems
  • Researching and reviewing new technology for use in an enterprise IT environment
  • Responding to end user IT security events
  • None of the above
14 Do you have experience participating on Disaster Recovery teams supporting technical staff and/or end users in an enterprise environment? Answer to this question is required
  • Yes
  • No
15 From the descriptions below, choose the response that most accurately describes your experience working in a team environment to support enterprise infrastructure. Answer to this question is required
  • I have been a member of a team that has completed work assignments or projects.
  • I have led a team that has completed work assignments or projects.
  • I have been a leader of a team that has completed work assignments and projects and reported to management thereof.
  • I have not served on a team or lead a team
16 From the list below, which of the following best describes your IT experience? Answer to this question is required
  • I have experience working as a member of an IT team to accomplish an IT assignment.
  • I have experience leading an IT team completing IT projects and presenting the results to senior management. This experience included explaining information or persuading others to accept the recommended point of view.
  • I have experience as a primary member of an IT team completing IT projects and presenting the results to a supervisor. This experience required working with team members from different parts of the IT organization.
  • I do not have experience working in an IT team environment.
17 Choose the one statement that best characterizes your experience in executing IT projects. Answer to this question is required
  • I have experience in a role where I received a broadly defined IT assignment and developed it into a well-defined IT project. After developing the project, I was responsible for leading the project to completion.
  • I have experience leading an IT project defined by management and overseeing the completion of the project.
  • I have experience leading a specific component of an IT project, but not the entire project.
  • I have worked with others as an IT team to complete IT projects or components of a project under the direction of a project manager or leader.
  • None of the above
18 Of the following tasks, which one describes your highest level of experience with work procedures, guidelines and standard operating procedures (SOP) to complete assignments Answer to this question is required
  • I have independently developed new work procedures, guidelines and standard operating procedures for new work tasks.
  • I have provided input into existing procedures/guidelines to improve job functionality.
  • I have followed established procedures/guidelines to accomplish job duties.
  • I have applied procedures/guidelines to established programs by selecting the most applicable when more than one choice was available.
  • I do not have any experience as described in the choices above.
19 Which of the following best describes your experience with developing functional and technical documents such as build guides, configuration documents, architecture diagrams, requirements and design documents? Answer to this question is required
  • I have performed these tasks as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I have performed these tasks on the job. My work on this task was monitored by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have had academic experience in performing these tasks, but have not yet performed it on the job.
  • I have not had education, training or experience in performing these tasks.
20 Which of the following best describes your experience with oral communications? Answer to this question is required
  • I have experience preparing oral presentations involving communicating and explaining complex technical data, information, or procedures to others. (Examples of this experience include: conducting IT training seminars, conducting on-the-job training for other IT employees, or conducting briefings of technical data).
  • I have experience participating as an IT team member in the preparation and delivering of oral presentations involving communicating and explaining complex technical data, information or procedures to others. (Examples of this experience include: conducting IT training seminars, conducting on-the-job training for other IT employees, or conducting explanatory briefings of technical data).
  • I have experience preparing and delivering oral presentations involving communicating routine IT information.
  • I have experience participating as an IT team member in the preparation and delivering oral presentations involving communicating routine IT information.
  • My experience is not reflected in any of the above statements.
21 Which of the following types of documents have you written? Answer to this question is required
  • Technical requirements documentation
  • Standard Operating Procedure documentation
  • Maintenance procedures
  • Project status reports
  • Technical design documents
  • None of the above