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Vacancy Details

Grade: 05

To be eligible for this position at this grade level, you must meet the basic requirements below.

A. One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-04) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of specialized experience include: providing telephone and receptionist services; Maintaining records; Requisitioning office supplies; Filing material and maintaining office filing system; Receiving and controlling incoming and outgoing correspondence and reports for format, grammar, and punctuation; Writing simple or repetitive, non technical correspondence such as letters of acknowledgment; Scheduling appointments and preparing notes regarding topics to be discussed; Ability to operate a variety of office hardware and software systems and knowledge and skill applying grammar, spelling, and punctuation. OR

B. A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. OR

C. A combination of education and experience equivalent to that described above.

1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have a Bachelor's degree or four (4) years of education above high school in any field of study as described above.
  • I have a combination of education and experience.
  • I have none of the above.
2 (A) What is your work-related experience handling correspondence/mail? Answer to this question is required
  • Received correspondence/mail
  • Prepared for shipping and/or opened mail in accordance with security protocol
  • Identified, researched and associated correspondence/mail for related cases or personnel
  • Weighed and metered mail with the appropriate postage
  • Prepared Form 9814 (Express Services Routing) or created shipping labels
  • Maintained supply levels for mail (e.g., envelopes, ink cartridges, labels)
  • Appropriately processed date/time-sensitive mail
  • None of the above
3 (Q) Which of the following writing experiences have you had? Answer to this question is required
  • I have recorded, compiled and composed meeting minutes, agendas and/or background materials for managerial approval.
  • I have composed work-related emails and/or calendar invitations.
  • I have proofread and edited documents (e.g., spelling, grammar, clarity).
  • I have reviewed documents to ensure the validity of the information.
  • None of the above
4 (Q) What work experience have you had related to maintaining security? Answer to this question is required
  • Double wrapping documents/case files with Personally Identifiable Information (PII)
  • Securing the work area (e.g., desk, fax, computer screen, copy machine, printer, cabinets) to protect PII
  • Identifying, verifying and escorting customers in or around a secure area
  • Assisting others/coworkers in obtaining application and/or security access
  • Maintaining employee files (e.g., emergency information, timesheets)
  • None of the above
5 (Q) Do you have experience adhering to records retention standards? Answer to this question is required
  • Yes
  • No
6 (E) Which of the following experiences do you have? Answer to this question is required
  • Independently prioritized my workload
  • Oversaw a project with a deadline
  • Scheduled controls for recurring deadlines
  • Managed several projects/tasks at one time with competing deadlines
  • Prepared and verified various weekly, monthly, quarterly or annual reports
  • None of the above
7 (E) What is your highest level of experience developing work processes? Answer to this question is required
  • I have assisted in developing a desk guide/job aide.
  • I have developed a desk guide/job aide for my own use on-the-job.
  • I have developed a desk guide/job aide for others to use on-the-job.
  • I have developed a desk guide/job aide and provided guidance to others in developing a desk guide/job aide.
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
4 How many monetary performance related awards , such as performance awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
In addition to meeting experience or education requirements, applicants for these positions must possess the ability to type 40 words per minute. You will be required to self-certify your typing speed.
9 (C) Which of the following best describes your experience solving work-related problems? Answer to this question is required
  • I identified a work issue or problem.
  • I identified and elevated a work issue or problem to my manager.
  • I identified a work issue or problem, elevated it to my manager, and made a recommendation to address the issue or problem.
  • I identified a work issue or problem, elevated it to my manager, and made a recommendation that was implemented to address the issue or problem.
  • None of the above
10 (C) Which of the following describes your experience working with others? Answer to this question is required
  • I have participated on a team or special project within my immediate work group.
  • I have participated on a team or special project outside my immediate work group.
  • I have led a team or special project within my immediate work group.
  • I have led a team or special project outside my immediate work group.
  • I have assisted another office or business unit with completing their job tasks (e.g., GovTrip, ERC Tickets, case load).
  • I have assisted a co-worker with completing their job tasks (e.g., GovTrip, ERC Tickets, case load).
  • I have served as an instructor.
  • None of the above
11 (K) Which of the following automated programs or applications do you have experience using? Answer to this question is required
  • Used spreadsheet or database(s)(e.g., Excel)
  • Used word processing and/or publishing program(s) (e.g., Word, Publisher)
  • Sent work-related/formal emails (e.g., Outlook)
  • Used presentation program(s) (e.g., PowerPoint)
  • Used timekeeping program(s) (e.g., SETR)
  • Scheduled calendar meetings/events (e.g., Office Communicator, SIMS)
  • Used/accessed Business Objects
  • Used/accessed HR Connect
  • Used/accessed Enterprise Learning Management System (ELMS)
  • None of the above
12 (K) Which of the following systems or applications do you have experience using? Answer to this question is required
  • Account Management Services (AMS), Taxpayer Advocate Management Information System (TAMIS), Integrated Data Retrieval System (IDRS), Automated Collection System (ACS), Audit Information Management System (AIMS), or Examination Returns Control System (ERCS)
  • Remittance Strategy for Paper Check Conversion (RSPCC)
  • Field Assistance Management Information System (FAMIS)
  • Integrated Collection System (ICS), Reporting Compliance Case Management System (RCCMS), Taxability Eligibility, Deductibility System (TEDS), Report Generation Software (RGS) or Entity/Automated Lien System (ALS)
  • None of the above
13 (A) Which of the following statements describes your experience working with customers? Answer to this question is required
  • Identified customers’ needs or concerns and explained IRS processes to them
  • Directed customers to appropriate IRS contact
  • Advised customers of options for problem resolution
  • Diffused a situation by calming a frustrated customer
  • None of the above
14 (A) Which of the following describes your experience communicating verbally with others? Answer to this question is required
  • I have communicated with coworkers and/or managers.
  • I have communicated with upper management.
  • I have communicated with other business units within the IRS.
  • I have communicated with taxpayers/customers outside the IRS.
  • I have communicated with vendors.
  • None of the above
15 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No