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Grade: 14

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled
This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
In addition to the above you must meet the requirements below:
At this level, your experience must be sufficient to demonstrate the ability to: Plan and coordinate an agency-wide implementation of process improvement methods and concepts to improve the quality of software products; serving as the principle advocate within the agency/organization for the application of process improvement concepts and practices; and consulting with senior specialists and IT managers throughout the agency in the implementation of process improvement practices.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
2 Have you created or developed an IT process improvement or new technique that improved the work environment? Answer to this question is required
  • Yes, it was implemented service-wide
  • Yes, it was implemented division-wide
  • Yes, it was implemented section-wide
  • Yes, it was implemented team-wide
  • None of the above
3 What is your experience providing assistance to peers/ co-workers? Answer to this question is required
  • Developed and presented Information Technology (IT) training materials and/or job aids
  • Served as an on the job training (OJT) coach
  • Served as an IT mentor/IT Subject Matter Expert (SME)
  • None of the above
4 Which of the following describe your problem resolution experiences? Answer to this question is required
  • Identified and/or initiated root cause analysis for reoccurring IT issues to ensure resolution
  • Identified and/or documented potential IT issues and elevated findings to ensure resolution
  • Recommended,evaluated and implemented solutions for business wide IT issues
  • Coordinate/conduct incident meetings with stakeholders for problem resolution
  • Work with vendors and IT partners to resolve issues
  • None of the above
5 Which of the following verbal communication methods have you used to provide customer service? Answer to this question is required
  • Prepared and presented IT findings to co-workers and supervisor at staff meetings
  • Received a problem ticket email and called the customers/stakeholders to identify and resolve an IT issue
  • Reviewed vendor information on IT Commercial off-the-shelf (COTS) products and or services
  • Represented your business unit at meetings or conference calls (such as Installation Coordination Meetings(ICM), Change Control Board (CCB), production deployment or reoccurring project meetings, etc.)
  • Prepare and convey summary to Executive management
  • None of the above
6 What is your experience giving formal IT related presentations? Answer to this question is required
  • Given a formal IT related presentation to upper management or executive groups
  • Given a formal IT related presentation to customers
  • Presented technical information tailored to the level of the audience
  • None of the above
7 What is your experience with written technical documentation? Answer to this question is required
  • Prepared documentation for executive committees (for example, position paper, business case).
  • Written an Application Development Life Cycle document (SDLC) (i.e., design or requirement specification)
  • Consolidated multiple technical documents into a single report.
  • Created/contributed to technical white papers
  • None of the above
8 Which best describes your experience working a customer request such as from a front line user or business user? Answer to this question is required
  • Delegate assignments to team members to coordinate customer requests
  • Monitor customer request activities and status reporting
  • Review and approve technical requirements
  • Lead teams that design software
  • None of the above
9 Which of the following have you done when determining the activities required to complete an IT task or request? Answer to this question is required
  • Participate in cost and/or resource estimation for IT work or task request
  • Draft project plans with inclusion of Software Development Life Cycle (SDLC) activities
  • Update schedules with deliverables and dates to complete an IT task or request
  • Interview the customer to obtain business requirements and/or user stories
  • Determine the best design for implementing the requirements
  • Break the high-level requirements down to subsets and distribute amongst team members
  • Utilize IT estimation tools for planning work requests and/or tasks
  • None of the above
10 To reduce the risk of errors, which of the following have you used? Answer to this question is required
  • Source Code Management (SCM) Tool
  • Continuous integration (i.e., automated testing, test tools)
  • Defect issues tracking and reporting tool
  • Work with database scan tool/reports
  • Lead peer review of work products and follow up with action items
  • Conduct a lesson learned meeting
  • Work technical risk mitigation
  • Conduct test execution
  • Regression Testing
  • None of the above
11 Describe your Software Development Life Cycle (SDLC) experience. Answer to this question is required
  • Created/Updated documents
  • Reviewed documents
  • Participated in milestone reviews and/or exits
  • None of the above
12 What best describes your workload experience? Answer to this question is required
  • Ascertain and report workload activities to upper management
  • Conduct/participate in a daily scrum/team huddle
  • Oversee delegation of tasks to team members while completing multiple assignments with competing deadlines
  • Providing assistance to team members while completing multiple assignments with competing deadlines
  • Completing multiple assignments with competing deadlines
  • None of the above
13 What project role best describes your experience? Answer to this question is required
  • Served as an IT project manager or leader for a project or working group. .
  • Served in an IT leadership role in coordinating several project activities or meetings with various team members or stakeholders
  • Served as an IT team leader on a project or in working group.
  • Served as an IT technical advisor or subject matter expert for a project or working group
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Regarding the effectiveness of our recruitment strategies; how did you first hear about this job? Answer to this question is required
  • Automated USAJOBS saved search notification
  • Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc.)
    1.1 Please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement. Maximum length of 250 characters.
  • Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)
    1.1 Please indicate the name of the Social Media platform you saw the advertisement. Maximum length of 250 characters.
  • IRS Career Website
  • Referred by an IRS employee
  • Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)
    1.1 Please indicate the name and state of the recruiting event. Maximum length of 250 characters.
  • School/University announcement/career counselor
    1.1 Please indicate the name of the school/university of the announcement where you saw the advertisement. Maximum length of 250 characters.
  • Organizational third party referral (diversity or community organization, church, unemployment office, etc.)
    1.1 Please indicate the name of the Organizational third party referral. Maximum length of 250 characters.
  • Newspaper (print/online)
    1.1 Please indicate the name of the newspaper and the state you saw the advertisement. Maximum length of 250 characters.
  • Radio
    1.1 Please indicate the name of the radio station and state you heard the advertisement. Maximum length of 250 characters.
  • Transit/Bus Advertisement
    1.1 Please indicate the city and state you saw the advertisement. Maximum length of 250 characters.
  • Banner Advertisement - Major News Websites
    1.1 Please indicate the website. Maximum length of 250 characters.
  • Banner Advertisement - Movie Theater Websites
    1.1 Please indicate the website. Maximum length of 250 characters.
  • IRS Post Card Mailing
  • Classified Advertisement Website (Craigslist, Angie‚Äôs List, etc.)
    1.1 Please indicate the name of the website, city and state. Maximum length of 250 characters.
  • I prefer not to answer
2 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No