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Vacancy Details

Grade: 05

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts). OR
You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a Bachelor’s degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree. OR
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions
C. An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university.
Use the Experience Calculator and compute your experience, education, or business school training, or to compute an equivalent amount of combined experience, education and/or training. Use these results to select your response to the following question.
All Applicants are required to submit all undergraduate and graduate college transcripts, including transcripts from transfer schools no later than the date indicated in this vacancy announcement.
1 Using the information above as reference, select the answer that most accurately describes your experience and/or education. Answer to this question is required
  • I have at least one full year (40 hours per week) of specialized experience (equivalent in scope and responsibility to the GS-04 grade level in the Federal service).
  • I have successfully completed four years or more of education above the high school level in an accredited business, secretarial or technical school, college or university or I have a Bachelor's or higher degree.
  • I have a combination of education and experience equivalent to one year of full-time employment as defined above.
  • I have two or more of the above choices.
    1.1 You've indicated that you have two or more of the above choices, please tell us which ones.
    • I have at least one full year (40 hours per week) of specialized experience (equivalent in scope and responsibility to the GS-04 grade level in the Federal service).
    • I have successfully completed four years or more of education above the high school level in an accredited business, secretarial or technical school, college or university or I have a Bachelor's or higher degree.
    • I have a combination of education and experience equivalent to one year of full-time employment as defined above.
  • I do not have the experience or education listed above.
PLEASE BE SURE THAT YOUR RESUME INCLUDES DETAILED INFORMATION TO SUPPORT YOUR QUALIFICATIONS FOR THIS POSITION. FAILURE TO PROVIDE SUFFICIENT EVIDENCE IN YOUR RESUME TO SUPPORT YOUR RESPONSES TO THE QUESTIONS LISTED BELOW WILL RESULT IN YOUR BEING DETERMINED NOT QUALIFIED FOR THIS POSITION.

Grade: All Grades

Thank you for your interest in applying for the position of Contact Representative. Please read each question carefully and answer appropriately.
The Contact Representative (CR) provides a full range of administrative and technical assistance to individuals and/or businesses primarily through telephone and/or face-to-face contact to provide full explanations to specific inquiries. This includes issues and/or problems that cannot be answered or resolved routinely. The CR elicits sensitive, personal and financial information and makes determinations by using sound judgment concerning controversial matters. Additionally, the CR develops, analyzes and evaluates information involving the research of records and the nature of inquiries.
1 Are you available for Answer to this question is required
  • Full Time Days (40 hours per week)
  • Part Time Days (32 hours or less a week)
  • Full Time Nights (40 hours per week)
  • Part Time Nights (32 hours or less per week)
  • Full Time Weekend Days (at least 8 hours a day)
  • Part Time Weekend Days (less than 8 hours a day)
  • Full Time Weekend Nights (at least 8 hours a night)
  • Part Time Weekend Nights (less than 8 hours a night)
  • Intermittent Day (On-call basis)
  • Intermittent Night (On-call basis)
2 Are you able to work in a position where you may experience prolonged sitting, operation of a word processor and/or a personal computer? Answer to this question is required
  • Yes
  • No
Important! All the information you provide may be verified by a review of the work experience and/or education as shown on your application forms, by checking references and through other means, such as the interview process.
Only select those locations to which you are willing to report and/or relocate. Please see vacancy announcement for information on whether or not moving expenses will be paid.
3 Regarding the effectiveness of our recruitment strategies; how did you first hear about this job? Answer to this question is required
  • Automated USAJOBS saved search notification
  • Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc.)
    3.1 Please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement. Maximum length of 250 characters.
  • Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)
    3.1 Please indicate the name of the Social Media platform you saw the advertisement. Maximum length of 250 characters.
  • IRS Career Website
  • Referred by an IRS employee
  • Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)
    3.1 Please indicate the name and state of the recruiting event. Maximum length of 250 characters.
  • School/University announcement/career counselor
    3.1 Please indicate the name of the school/university of the announcement where you saw the advertisement. Maximum length of 250 characters.
  • Organizational third party referral (diversity or community organization, church, unemployment office, etc.)
    3.1 Please indicate the name of the Organizational third party referral. Maximum length of 250 characters.
  • Newspaper (print/online)
    3.1 Please indicate the name of the newspaper and the state you saw the advertisement. Maximum length of 250 characters.
  • Radio
    3.1 Please indicate the name of the radio station and state you heard the advertisement. Maximum length of 250 characters.
  • Transit/Bus Advertisement
    3.1 Please indicate the city and state you saw the advertisement. Maximum length of 250 characters.
  • Banner Advertisement - Major News Websites
    3.1 Please indicate the website. Maximum length of 250 characters.
  • Banner Advertisement - Movie Theater Websites
    3.1 Please indicate the website. Maximum length of 250 characters.
  • IRS Post Card Mailing
  • Classified Advertisement Website (Craigslist, Angie‚Äôs List, etc.)
    3.1 Please indicate the name of the website, city and state. Maximum length of 250 characters.
  • I prefer not to answer
4 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No