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Vacancy Details

Grade: 13

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled.
This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
At this level, you must demonstrate knowledge of, and skill in applying, project management knowledge, including methods, metrics, tools, and techniques of business process reengineering, contracting and/or procurement, and contract negotiation and/or administration; Ability working with cost-benefit analysis methods, achievement strategies, tools of quality assurance and quality control; Knowledge of the architecture and typology of software, hardware, networks, and systems life cycle management. Your experience should also include skills in leadership and teambuilding, decision making, reasoning, and problem solving.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have less than one (1) year of specialized experience.
2 Which of the following tasks have you managed in a project that was an executive mandate with a definitive deadline? Answer to this question is required
  • Developed the requirements
  • Developed the policies
  • Led the project from inception to completion
  • Executed the requirements and/or policies
  • None of the above
3 How have you used Scope, Schedule and Cost to track your project/program? Answer to this question is required
  • I have used all three metrics of scope, schedule and cost in my projects or program
  • I have used two metrics of scope, schedule and cost in my project or program
  • I have used one metric of schedule or cost or scope in my project or program
  • None of the above
4 Which of the following project management skills have you utilized? Answer to this question is required
  • Planned the project scope for an IT project.
  • Managed the project schedule for the entire project including interdependent activities.
  • Managed and maintained the budget for an IT project.
  • Provided recommendations to the scoping of an IT project
  • Provided input to specific tasks of the project schedule.
  • Provided cost analysis recommendations used in support of an IT project’s budget.
  • None of the above
5 What is your project management experience? Answer to this question is required
  • Formally designated as the project manager
  • Served as the team lead of the project
  • Served as a team member of the project
  • Program Management Officer (PMO)
  • None of the above
6 Which statement best describes your experience with project management? Answer to this question is required
  • I have experience delivering projects utilizing all of the following: configuration management, requirements management, acquisition management, contract management, risk management, and scheduling and costing.
  • I have experience delivering projects utilizing at least three of the following: configuration management, requirements management, acquisition management, contract management, risk management, and scheduling and costing.
  • I have assisted in delivering projects utilizing at least three of the following: configuration management, requirements management, acquisition management, contract management, risk management, and scheduling and costing.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have not had education, training or experience in performing this task.
7 In what capacity have you worked with a PMP or WBS? Answer to this question is required
  • Developed a Project Management Plan
  • Developed a Work Breakdown Structure (WBS)
  • Managed a Project Management Plan that was developed by others
  • Managed a Work Breakdown Structure (WBS) that was developed by others
  • None of the above
8 What is your highest level as a Project Manager (PM)? Answer to this question is required
  • A small project (budget less than 1 million)
  • A mid-size project (over 1 million budget less than 5 million)
  • A large-size project (budget over 5 million)
  • I have not been a PM for a project
9 When dealing with difficult team members, what best describes your experience? Answer to this question is required
  • I resolved the issue(s)
  • I resolved the issue(s) with assistance.
  • I have not dealt with difficult team members.
  • None of the above
10 Which of the following best describes your role in dealing with customers who are upset or irate? Answer to this question is required
  • I am responsible for independently dealing with upset or irate customers, attempting to calm them, including those customers referred to me by lower-level coworkers or subordinates and train others to handle these situations.
  • I am responsible for independently dealing with upset or irate customers, attempting to calm them, including those customers referred to me by lower-level coworkers or subordinates.
  • I attempt to calm upset or irate customers and resolve issues at my level and refer only when necessary.
  • I appropriately terminate the call or refer my upset or irate customers to a higher-level coworker or supervisor.
  • None of the above
11 Which statements describe your experience providing customer service? Answer to this question is required
  • I work closely with my business customer which allows me to provide technology recommendations that enable customer solutions.
  • I respond to customer needs/inquiries as directed by management.
  • I have not had experience in performing this task.

Grade: All Grades

Thank you for your interest in applying for this position.
1 Regarding the effectiveness of our recruitment strategies; how did you first hear about this job? Answer to this question is required
  • Automated USAJOBS saved search notification
  • Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc.)
    1.1 Please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement. Maximum length of 250 characters.
  • Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)
    1.1 Please indicate the name of the Social Media platform you saw the advertisement. Maximum length of 250 characters.
  • IRS Career Website
  • Referred by an IRS employee
  • Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)
    1.1 Please indicate the name and state of the recruiting event. Maximum length of 250 characters.
  • IRS Veterans Program Office (VPO)
  • School/University announcement/career counselor
    1.1 Please indicate the name of the school/university of the announcement where you saw the advertisement. Maximum length of 250 characters.
  • Organizational third party referral (diversity or community organization, church, unemployment office, etc.)
    1.1 Please indicate the name of the Organizational third party referral. Maximum length of 250 characters.
  • Newspaper (print/online)
    1.1 Please indicate the name of the newspaper and the state you saw the advertisement. Maximum length of 250 characters.
  • Radio
    1.1 Please indicate the name of the radio station and state you heard the advertisement. Maximum length of 250 characters.
  • Transit/Bus Advertisement
    1.1 Please indicate the city and state you saw the advertisement. Maximum length of 250 characters.
  • Banner Advertisement - Major News Websites
    1.1 Please indicate the website. Maximum length of 250 characters.
  • Banner Advertisement - Movie Theater Websites
    1.1 Please indicate the website. Maximum length of 250 characters.
  • IRS Post Card Mailing
  • Classified Advertisement Website (Craigslist, Angie’s List, etc.)
    1.1 Please indicate the name of the website, city and state. Maximum length of 250 characters.
  • I prefer not to answer
2 Which of the following Information Technology (IT) experiences do you have? Answer to this question is required
  • Architecture/engineering
  • Process development/management
  • IT operations
  • IT security
  • Applications development
  • Network administration
  • End user support
  • None of the above
3 I provide value to my organization through: Answer to this question is required
  • Proposing innovative ideas and solutions to new, complex business problems
  • Developing new methods and procedures to maximize efficiency of organizational operations and to reduce costs
  • Brainstorming new business opportunities or process improvements
  • Analyzing data to create a strategic plan of action
  • None of the above
4 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No