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Vacancy Details

Grade: 06

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 in the Federal service. Specialized experience for this position includes: Experience resolving problems within the assigned organization; knowledge of physical security program concepts, practices, standards, policies, and procedures taking action, to assist in resolving customers request for routine services; Experience applying technical rules, guidelines, regulations and precedents applicable to the provision of facilities services; Skill in meeting and dealing effectively with others to accomplish work assignments, clarify requirements and verify completion; Experience using knowledge of Personal Identity Verification-Homeland Security Presidential Directive-12 (PIV/HSPD-12) and physical security controls; skill in operating a variety of office automation equipment to enter data in various automated systems; Experience using and/or applying appropriate grammar, spelling, punctuation and commonly used formats and terminology.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which of the following describes your experiences interacting with others inside and outside of the workplace? Answer to this question is required
  • Worked with customers/vendors to obtain quotes and make government purchases
  • Worked with other customers/vendors to obtain resources
  • Coordinated meetings with internal or external customers
  • Consulted with physical security to process access
  • Coordinated to facilitate a move or installation
  • None of the above.
4 (C) Which of the following describes your experiences guiding others in the workplace? Answer to this question is required
  • Provided technical guidance or training to peers within my workgroup
  • Provided technical guidance or training to individuals outside my workgroup
  • Served as a subject-matter expert (SME)
  • Served as an instructor or formal trainer
  • Served as a back-up for a peer
  • None of the above.
5 (K) What is your experience relating to purchasing? Answer to this question is required
  • Requested funding using Integrated Procurement System (IPS)
  • Performed receipt and acceptance
  • Purchase card holder
  • None of the above.
6 (K) Which of the following computer related activities have you performed on the job? Answer to this question is required
  • Used Outlook or another e-mail client calendar to schedule meetings or send meeting requests and set reminders
  • Created or used formulas in spreadsheets (e.g., Excel) to generate or track information for reports
  • Created or updated presentations using PowerPoint or other similar programs
  • None of the above.
7 (K) Which of the following Knowledge Incident/Problem Service Asset Management (KISAM) activities have you performed on the job? Answer to this question is required
  • Opened or provided guidance to customers on how to open OS Get-it service tickets
  • Researched OS Get-it service tickets in the KISAM system
  • Acknowledged and assigned a ticket in the KISAM system
  • Updated a ticket in the KISAM system
  • Resolved and closed a ticket in the KISAM system
  • Provided ticket updates or resolutions to a KISAM system operator
  • None of the above
8 (A) Which of the following describes your experiences creating written documents in a work setting? Answer to this question is required
  • Composed E-mail communications to customers, vendors, or others outside of my workgroup
  • Drafted status reports or updates for my manager or supervisor
  • Drafted memorandum for customers, vendors, or others outside my workgroup
  • Created step-by-step instructions or training materials for customers or coworkers
  • Wrote articles for newsletter(s)
  • None of the above
9 (Q) Which of the following describes your highest level of experience resolving issues for customers outside of your workgroup? Answer to this question is required
  • Communicated with customer regarding an issue and referred to the appropriate contact for resolution
  • Communicated with customer regarding an issue and provided resolution instructions
  • Communicated with customer regarding an issue, provided instructions, and resolved the Issue
  • Communicated with customer regarding an issue, provided instructions, resolved the issue, and followed up to ensure customer satisfaction
  • None of the above
10 (Q) Which of the following describes the quality review related activities you have performed on the job? Answer to this question is required
  • Identified errors in documents and notified upper level personnel for correction
  • Sampled outgoing customer communications to ensure accuracy
  • Researched common errors and provided suggestions to improve processes
  • Reviewed work of others to provide edits or suggestions to improve quality
  • None of the above
11 (E) Which of the following workload management related activities have you performed on the job? Answer to this question is required
  • Researched standards, procedures or policies to ensure compliance or provide guidance
  • Coordinated workgroup activities to ensure completion of work
  • Set priorities and deadlines for completion
  • Tracked task progression to ensure deadlines are met
  • None of the above
12 (E) Which best describes your ability to meet deadlines? Answer to this question is required
  • I have completed multiple tasks with competing deadlines and changing priorities
  • I have completed multiple tasks with competing deadlines
  • I have completed multiple tasks with non-competing or sequential deadlines
  • I have completed a single task prior to receiving another task
  • None of the above

Grade: 07

To be eligible for this position at this grade level, you must meet the requirements below.

You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-6 in the Federal service. Specialized experience for this position includes: Experience resolving technical problems within the assigned organization; knowledge of physical security program concepts, practices, standards, policies, and procedures taking action, to assist in resolving customers request for services; Experience applying technical rules, guidelines, regulations and precedents applicable to the provision of facilities services; Working knowledge of theories, techniques and methodologies to determine the effectiveness of program operations; Oral and written communications skills to acknowledge requests, clarify requirements, explain procedures and; skill in meeting and dealing effectively with others; Experience with Personal Identity Verification-Homeland Security Presidential Directive-12 (PIV/HSPD-12) and physical security controls; Experience working with office automation to enter data in various automated systems, such as, electronic access, control systems and HR Connect updates for employee clearances, and reassignments; Experience using and/or applying appropriate grammar, spelling, punctuation and commonly used formats and terminology.

1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which of the following describes your experiences interacting with others inside and outside of the workplace? Answer to this question is required
  • Worked with customers/vendors to obtain quotes and make government purchases
  • Worked with other customers/vendors to obtain resources
  • Coordinated meetings with internal or external customers
  • Consulted with physical security to process access
  • Coordinated to facilitate a move or installation
  • None of the above.
4 (C) Which of the following describes your experiences guiding others in the workplace relating to facility management or physical security related work? Answer to this question is required
  • Provided technical guidance or training to peers within my workgroup
  • Provided technical guidance or training to individuals outside my workgroup
  • Served as a subject-matter expert (SME)
  • Served as an instructor or formal trainer
  • Served as a back-up for a peer
  • None of the above.
5 (K) What is your experience relating to purchasing? Answer to this question is required
  • Requested funding using Integrated Procurement System (IPS)
  • Performed receipt and acceptance
  • Purchase card holder
  • None of the above.
6 (K) Which of the following computer related activities have you performed on the job relating to Facility Management or Physical security? Answer to this question is required
  • Used Outlook or another e-mail client calendar to manage meetings or send meeting requests and set reminders on behalf of a manager
  • Created spreadsheets (e.g., Excel) with formulas to generate or track information for reports
  • Created presentations using PowerPoint or other similar programs
  • Used USAccess to complete enrollment and registrar activities
  • None of the above
7 (K) Which of the following Knowledge Incident/Problem Service Asset Management (KISAM) activities have you performed on the job? Answer to this question is required
  • Opened or provided guidance to customers on how to open OS Get-it service tickets
  • Researched OS Get-it service tickets in the KISAM system
  • Acknowledged and assigned a ticket in the KISAM system
  • Updated a ticket in the KISAM system
  • Resolved and closed a ticket in the KISAM system
  • Provided ticket updates or resolutions to a KISAM system operator
  • None of the above
8 (A) Which of the following describes your experiences creating written documents in a work setting? Answer to this question is required
  • Drafted status reports or updates for my manager or supervisor
  • Drafted memorandum for customers, vendors, or others outside my workgroup
  • Created step-by-step instructions or training materials for customers or coworkers
  • Drafted Statements of Work (SOWs), Scopes of Work (SOWs), or Sole-Source Justifications (JOFOCs) for procurement
  • Completed a Reimbursable Work Authorization (RWA) or a Security Work Authorization (SWA) form for submission
  • None of the above
9 (Q) Which of the following describes your highest level of experience resolving issues for customers outside of your workgroup? Answer to this question is required
  • Communicated with customer regarding an issue and referred to the appropriate contact for resolution
  • Communicated with customer regarding an issue and provided resolution instructions
  • Communicated with customer regarding an issue, provided instructions, and resolved the Issue
  • Communicated with customer regarding an issue, provided instructions, resolved the issue, and followed up to ensure customer satisfaction
  • None of the above
10 (Q) Which of the following describes the quality review related activities you have performed on the job? Answer to this question is required
  • Identified errors in documents and provided suggestions for improvement/correction to upper level employees or management
  • Identified errors in technical reports and provided suggestions for improvement/correction to upper level employees or management
  • Reviewed customer communications to ensure accuracy
  • Researched common errors and provided suggestions to improve processes
  • Reviewed work of others to provide edits or suggestions to improve quality
  • None of the above
11 (E) Which of the following workload management related activities have you performed on the job? Answer to this question is required
  • Researched standards, procedures or policies to ensure compliance or provide guidance
  • Coordinated workgroup activities to ensure completion of work
  • Set priorities and deadlines for completion
  • Tracked task progression to ensure deadlines are met
  • None of the above
12 (E) Which best describes your ability to meet deadlines? Answer to this question is required
  • I have completed multiple tasks with competing deadlines and changing priorities
  • I have completed multiple tasks with competing deadlines
  • I have completed multiple tasks with non-competing or sequential deadlines
  • I have completed a single task prior to receiving another task
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
4 How many monetary performance related awards , such as performance awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
9 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No