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Vacancy Details

Grade: 05

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts). OR
You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a Bachelor’s degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree. OR
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have at least one year of specialized experience.
  • I have four years of education above high school.
  • I have an equivalent combination of education and experience.
  • I do not have the experience or education listed above.
2 (C) With which of the following workplace activities do you have experience? Answer to this question is required
  • Served as an event planner (e.g. Continuing Professional Education (CPE)/Critical Filing Season Refresher Training (CFSRT)
  • Participated in focus/committee/task groups to bring work-related issues to managements’ attention
  • Participated in the Service-wide Employee Suggestion Program (ESP)
  • Coached coworkers and/or new employees (e.g. double-jacking, dual monitoring, workshops)
  • None of the above
3 (C) Which of the following teamwork activities did you perform? Answer to this question is required
  • Participated in team meetings (e.g., offered feedback, took meeting minutes, shared new information, facilitated)
  • Conducted workshops or presentations to a workgroup or team
  • Shared best practices with others in a workgroup
  • Assisted coworkers with work-related issues
  • None of the above
4 (K) Which of the following tools or systems do you use to conduct research? Answer to this question is required
  • Servicewide Electronic Research Program (SERP)
  • Integrated Data Retrieval System (IDRS)
  • Accounts Management System (AMS)
  • Electronic Automated Collection Systems Guide (e-ACSG) and/or Remittance Transaction Research (RT)
  • IAT (Integrated Automation Technology) Tool
  • None of the above
5 (K) Which of the following describes your experience using computer applications/software? Answer to this question is required
  • I created documents using spreadsheet software.
  • I created documents using word processing software.
  • I created documents using presentation software.
  • I navigated between multiple applications or screens simultaneously.
  • I entered taxpayer information into IRS systems.
  • I used e-mail and/or E-fax (e.g. corresponding with co-workers, receiving taxpayer information(POA forms).
  • None of the above
6 (K) Which of the following tax forms do you have experience analyzing for a taxpayer? Answer to this question is required
  • 1040 series and procedures
  • 94X series and procedures
  • Other tax forms and procedures
  • None of the above
7 (A) Which of the following types of verbal communication experiences did you have? Answer to this question is required
  • Presented and/or instructed a specific topic within a work group
  • Obtained and/or provided information over the telephone or in person utilizing probing techniques
  • Conducted tiered interviews over the telephone or in person
  • None of the above
8 (A) Which of the following describes your written communication experience? Answer to this question is required
  • Documenting case actions in AMS
  • Completing 4442 and/or 911 referrals based on established IRM guidelines
  • Inputting history items in IDRS to notate account
  • Generating systemic and/or open paragraph letters to taxpayers
  • None of the above
9 (A) What is your highest level of experience resolving conflicts? Answer to this question is required
  • I independently resolved conflicts and assisted other with difficult customer.
  • I independently resolved conflicts with difficult customers.
  • I resolved conflicts with difficult customers with assistance.
  • I received training, but did not apply it on the job.
  • None of the above
10 (Q) Which of the following describes how you ensured accuracy in your work? Answer to this question is required
  • I used a checklist.
  • I used a guide/online tools (e.g., e-ACSG, , ITLA (Integrated Tax Law Assistant), IAT, Job Aid).
  • I referred to the IRM and/or TCD (Technical Communication Document).
  • None of the above
11 (Q) Which of the following disclosure procedures did you perform? Answer to this question is required
  • Verified taxpayer identity through probing questions
  • Verified third-party scope of authority
  • Verified power of attorney (e.g., Form 2848 or 8821)
  • Conducted high risk disclosure
  • None of the above
12 (E) Which of the following best describes how you handled your workload? Answer to this question is required
  • Completed new tasks in the order they are received
  • Completed new tasks based on manager priorities
  • Completed new tasks by independently integrating into my work and prioritizing appropriately
  • None of the above
13 (E) Which of the following best describes your experience with time management? Answer to this question is required
  • I have training in time management, but no on-the-job experience.
  • My supervisor or manager manages my time.
  • I manage my time with assistance from others (lead or co-workers).
  • I independently manage my time.
  • None of the above
14 (E) Which of the following steps did you take to ensure focused conversations with taxpayers? Answer to this question is required
  • Completed training on effective listening techniques and/or communication skills
  • Used electronic tools (e.g., e-ASCG, , ITLA, IAT)
  • Reviewed prior case history (e.g. comments, notes)
  • Maintained conversation control by focusing on relevant taxpayer issues
  • None of the above

Grade: 06

To be eligible for this position at this grade level, you must meet the requirements below.
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) With which of the following workplace activities do you have experience? Answer to this question is required
  • Served as an event planner (e.g. Continuing Professional Education (CPE)/Critical Filing Season Refresher Training (CFSRT)
  • Participated in focus/committee/task groups to bring work-related issues to managements’ attention
  • Participated in the Service-wide Employee Suggestion Program (ESP)
  • Coached coworkers and/or new employees (e.g. double-jacking, dual monitoring, workshops)
  • None of the above
4 (C) Which of the following teamwork activities did you perform? Answer to this question is required
  • Participated in team meetings (e.g., offered feedback, took meeting minutes, shared new information, facilitated)
  • Conducted workshops or presentations to a workgroup or team
  • Shared best practices with others in a workgroup
  • Assisted coworkers with work-related issues
  • None of the above
5 (K) Which of the following tools or systems do you use to conduct research? Answer to this question is required
  • Servicewide Electronic Research Program (SERP)
  • Integrated Data Retrieval System (IDRS)
  • Accounts Management System (AMS)
  • Electronic Automated Collection Systems Guide (e-ACSG) and/or Remittance Transaction Research (RT)
  • IAT (Integrated Automation Technology) Tool
  • None of the above
6 (K) Which of the following describes your experience using computer applications/software? Answer to this question is required
  • I created documents using spreadsheet software.
  • I created documents using word processing software.
  • I created documents using presentation software.
  • I navigated between multiple applications or screens simultaneously.
  • I entered taxpayer information into IRS systems.
  • I used e-mail and/or E-fax (e.g. corresponding with co-workers, receiving taxpayer information(POA forms).
  • None of the above
7 (K) Which of the following tax forms do you have experience analyzing for a taxpayer? Answer to this question is required
  • 1040 series and procedures
  • 94X series and procedures
  • Other tax forms and procedures
  • None of the above
8 (A) Which of the following types of verbal communication experiences did you have? Answer to this question is required
  • Presented and/or instructed a specific topic within a work group
  • Obtained and/or provided information over the telephone or in person utilizing probing techniques
  • Conducted tiered interviews over the telephone or in person
  • None of the above
9 (A) Which of the following describes your written communication experience? Answer to this question is required
  • Documenting case actions in AMS
  • Completing 4442 and/or 911 referrals based on established IRM guidelines
  • Inputting history items in IDRS to notate account
  • Generating systemic and/or open paragraph letters to taxpayers
  • None of the above
10 (A) What is your highest level of experience resolving conflicts? Answer to this question is required
  • I independently resolved conflicts and assisted other with difficult customer.
  • I independently resolved conflicts with difficult customers.
  • I resolved conflicts with difficult customers with assistance.
  • I received training, but did not apply it on the job.
  • None of the above
11 (Q) Which of the following describes how you ensured accuracy in your work? Answer to this question is required
  • I used a checklist.
  • I used a guide/online tools (e.g., e-ACSG, , ITLA (Integrated Tax Law Assistant), IAT, Job Aid).
  • I referred to the IRM and/or TCD (Technical Communication Document).
  • None of the above
12 (Q) Which of the following disclosure procedures did you perform? Answer to this question is required
  • Verified taxpayer identity through probing questions
  • Verified third-party scope of authority
  • Verified power of attorney (e.g., Form 2848 or 8821)
  • Conducted high risk disclosure
  • None of the above
13 (Q) As a Contact/Collection Representative, which of the following resources do you use to ensure accuracy of actions when resolving taxpayers' accounts? Answer to this question is required
  • Integrated Automation Technology (IAT)
  • AMS Checklist
  • Integrated Data Retrieval System (IDRS) command code job aid and/or common levy source listing
  • None of the above
14 (E) Which of the following best describes how you handled your workload? Answer to this question is required
  • Completed new tasks in the order they are received
  • Completed new tasks based on manager priorities
  • Completed new tasks by independently integrating into my work and prioritizing appropriately
  • None of the above
15 (E) Which of the following best describes your experience with time management? Answer to this question is required
  • I have training in time management, but no on-the-job experience.
  • My supervisor or manager manages my time.
  • I manage my time with assistance from others (lead or co-workers).
  • I independently manage my time.
  • None of the above
16 (E) Which of the following steps did you take to ensure focused conversations with taxpayers? Answer to this question is required
  • Completed training on effective listening techniques and/or communication skills
  • Used electronic tools (e.g., e-ASCG, , ITLA, IAT)
  • Reviewed prior case history (e.g. comments, notes)
  • Maintained conversation control by focusing on relevant taxpayer issues
  • None of the above

Grade: 07

To be eligible for this position at this grade level, you must meet the requirements below.
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) With which of the following workplace activities do you have experience? Answer to this question is required
  • Served on a special assignment (e.g., Acting Lead, Acting Manager, Quality Analyst, SME (Subject Matter Expert) OJI (On the job instructor), mentoring)
  • Planned work related events (e.g. Continuing Professional Education (CPE)/Critical Filing Season Refresher Training (CFSRT)
  • Participated in focus/committee/task groups to bring work-related issues to managements’ attention
  • Participated in the Service-wide Employee Suggestion Program (ESP)
  • None of the above
4 (C) Which of the following teamwork activities did you perform? Answer to this question is required
  • Participated in team meetings (e.g., offered feedback, took meeting minutes, shared new information, facilitated)
  • Conducted workshops or presentations to a workgroup or team
  • Shared best practices with others in a workgroup
  • Assisted coworkers with work-related issues
  • None of the above
5 (K) Which of the following tools or systems do you use to conduct research? Answer to this question is required
  • Accounts Management System (AMS), Integrated Data Retrieval System (IDRS) and Service wide Electronic Research Program (SERP)
  • Electronic Automated Collection Systems Guide (e-ACSG) and/or Remittance Transaction Research (RTR)
  • Integrated Automation Technology (IAT) Tool
  • Reasonable Cause Assistance (RCA)
  • None of the above
6 (K) In which of the following Contact/Collection Representative roles did you serve as a technical expert? Answer to this question is required
  • Acting Lead Contact/Collection Representative or on-call technical advisor
  • On-the-Job instructor (OJI)
  • Certified Classroom Instructor
  • Instructor for CPE/CFSRT course
  • Subject Matter Expert (SME)
  • None of the above
7 (A) Which of the following types of verbal communication call site experiences did you have? Answer to this question is required
  • Presented and/or instructed a technical topic within a work group/classroom
  • Obtained and/or provided information over the telephone or in person utilizing probing techniques
  • Conducted tiered interviews over the telephone or in person
  • Provided information on taxpayer rights and responsibilities (appeals, amending returns, re-considerations, offer in compromise (OIC), pending claims)
  • Diffused situation with a confrontational
  • None of the above
8 (A) Which of the following describes your written communication experience? Answer to this question is required
  • Documenting case actions in AMS
  • Completing 4442 and/or 911 referrals based on established IRM guidelines
  • Inputting history items in IDRS to notate account
  • Generating systemic and/or open paragraph letters to taxpayers
  • None of the above
9 (A) What is your highest level of experience resolving conflicts? Answer to this question is required
  • I independently resolved conflicts and assisted other with difficult customer.
  • I independently resolved conflicts with difficult customers.
  • I resolved conflicts with difficult customers with assistance.
  • I received training, but did not apply it on the job.
  • None of the above
10 (Q) Which of the following describes how you have ensured accuracy in your work? Answer to this question is required
  • I reviewed my own work with assistance.
  • I independently reviewed my own work.
  • I independently reviewed my work and reviewed others’ work with assistance.
  • I independently reviewed my work and others’ work.
  • None of the above
11 (Q) Which of the following disclosure procedures did you perform? Answer to this question is required
  • Verified taxpayer identity through probing questions
  • Verified third-party scope of authority
  • Verified power of attorney (e.g., Form 2848 or 8821)
  • Conducted high risk disclosure
  • None of the above
12 (Q) As a Contact/Collection Representative, which of the following resources do you use to ensure accuracy of actions when resolving taxpayers' accounts? Answer to this question is required
  • Integrated Automation Technology (IAT)
  • AMS Checklist
  • Integrated Data Retrieval System (IDRS) command code job aid and/or common levy source listing
  • None of the above
13 (E) Which of the following best describes how you handled your workload? Answer to this question is required
  • Completed new tasks in the order they are received
  • Completed new tasks based on manager priorities
  • Completed new tasks by independently integrating into my work and prioritizing appropriately
  • None of the above
14 (E) Which of the following best describes your experience with time management? Answer to this question is required
  • I manage my time with assistance from others.
  • I independently manage my time.
  • I independently manage my time and assist others with their time management (e.g., sharing best practices or strategies).
  • I do not have experience with time management.
15 (E) Which of the following steps did you take to ensure focused conversations with taxpayers? Answer to this question is required
  • Completed training on effective listening techniques and/or communication skills
  • Used electronic tools (e.g., e-ASCG, , ITLA, IAT)
  • Reviewed prior case history (e.g. comments, notes)
  • Maintained conversation control by focusing on relevant taxpayer issues
  • None of the above

Grade: 08

To be eligible for this position at this grade level, you must meet the requirements below.
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) With which of the following workplace activities do you have experience? Answer to this question is required
  • Served on a special assignment (e.g., Acting Lead, Acting Manager, Quality Analyst, SME (Subject Matter Expert) OJI (On the job instructor), mentoring)
  • Planned work related events (e.g. Continuing Professional Education (CPE)/Critical Filing Season Refresher Training (CFSRT)
  • Participated in focus/committee/task groups to bring work-related issues to managements’ attention
  • Participated in the Service-wide Employee Suggestion Program (ESP)
  • None of the above
4 (C) Which of the following teamwork activities did you perform? Answer to this question is required
  • Participated in team meetings (e.g., offered feedback, took meeting minutes, shared new information, facilitated)
  • Conducted workshops or presentations to a workgroup or team
  • Shared best practices with others in a workgroup
  • Assisted coworkers with work-related issues
  • None of the above
5 (K) Which of the following tools or systems do you use to conduct research? Answer to this question is required
  • Accounts Management System (AMS), Integrated Data Retrieval System (IDRS) and Service wide Electronic Research Program (SERP)
  • Electronic Automated Collection Systems Guide (e-ACSG) and/or Remittance Transaction Research (RTR)
  • Integrated Automation Technology (IAT) Tool
  • Reasonable Cause Assistance (RCA)
  • None of the above
6 (K) In which of the following Contact/Collection Representative roles did you serve as a technical expert? Answer to this question is required
  • Acting Lead Contact/Collection Representative or on-call technical advisor
  • On-the-Job instructor (OJI)
  • Certified Classroom Instructor
  • Instructor for CPE/CFSRT course
  • Subject Matter Expert (SME)
  • None of the above
7 (A) Which of the following types of verbal communication call site experiences did you have? Answer to this question is required
  • Presented and/or instructed a technical topic within a work group/classroom
  • Obtained and/or provided information over the telephone or in person utilizing probing techniques
  • Conducted tiered interviews over the telephone or in person
  • Provided information on taxpayer rights and responsibilities (appeals, amending returns, re-considerations, offer in compromise (OIC), pending claims)
  • Diffused situation with a confrontational
  • None of the above
8 (A) Which of the following describes your written communication experience? Answer to this question is required
  • Documenting case actions in AMS
  • Completing 4442 and/or 911 referrals based on established IRM guidelines
  • Inputting history items in IDRS to notate account
  • Generating systemic and/or open paragraph letters to taxpayers
  • None of the above
9 (A) What is your highest level of experience resolving conflicts? Answer to this question is required
  • I independently resolved conflicts and assisted other with difficult customer.
  • I independently resolved conflicts with difficult customers.
  • I resolved conflicts with difficult customers with assistance.
  • I received training, but did not apply it on the job.
  • None of the above
10 (Q) Which of the following describes how you have ensured accuracy in your work? Answer to this question is required
  • I reviewed my own work with assistance.
  • I independently reviewed my own work.
  • I independently reviewed my work and reviewed others’ work with assistance.
  • I independently reviewed my work and others’ work.
  • None of the above
11 (Q) Which of the following disclosure procedures did you perform? Answer to this question is required
  • Verified taxpayer identity through probing questions
  • Verified third-party scope of authority
  • Verified power of attorney (e.g., Form 2848 or 8821)
  • Conducted high risk disclosure
  • None of the above
12 (Q) As a Contact/Collection Representative, which of the following resources do you use to ensure accuracy of actions when resolving taxpayers' accounts? Answer to this question is required
  • Integrated Automation Technology (IAT)
  • AMS Checklist
  • Integrated Data Retrieval System (IDRS) command code job aid and/or common levy source listing
  • None of the above
13 (E) Which of the following best describes how you handled your workload? Answer to this question is required
  • Completed new tasks in the order they are received
  • Completed new tasks based on manager priorities
  • Completed new tasks by independently integrating into my work and prioritizing appropriately
  • None of the above
14 (E) Which of the following best describes your experience with time management? Answer to this question is required
  • I manage my time with assistance from others.
  • I independently manage my time.
  • I independently manage my time and assist others with their time management (e.g., sharing best practices or strategies).
  • I do not have experience with time management.
15 (E) Which of the following steps did you take to ensure focused conversations with taxpayers? Answer to this question is required
  • Completed training on effective listening techniques and/or communication skills
  • Used electronic tools (e.g., e-ASCG, , ITLA, IAT)
  • Reviewed prior case history (e.g. comments, notes)
  • Maintained conversation control by focusing on relevant taxpayer issues
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
4 What is your SEID Number? Maximum length of 250 characters. Answer to this question is required
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
5 How many monetary performance related awards , such as performance awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
Answer to this question is required
  • 1
    5.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    5.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    5.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
6 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
7 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
8 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
9 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
10 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No
11

SHIFTS: Monday - Friday, day, night and mid-shift. as follows:
SHIFT 1: 6:00 am - 6:00 pm Actual TOD will be defined at job offer.
SHIFT 2: Night:S 3:30 pm - 2:00 AM Actual TOD will be defined at job offer.
SHIFT 3: Mid: 12:00 pm - 8:00 pm Actual TOD will be defined at job offer).

PLEASE INDICATE YOUR SHIFT PREFERENCE Answer to this question is required
  • I am interested in SHIFT 1: 6:00 am - 6:00 pm
  • I am interested in SHIFT 2: Night: 3:30 pm - 2:00 AM
  • I am interested in SHIFT 3: Mid: 12:00 pm - 8:00 pm