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Grade: 09

No specific questions.

Grade: 11

No specific questions.

Grade: All Grades

1 GS-9 - Choose one answer that best describes your education and experience. Answer to this question is required
  • I have successfully completed a master's or equivalent graduate degree or at least two full years of progressively higher level graduate education leading to such a degree in a field related to the work of this position as described in the vacancy announcement.
  • I possess at least one year of specialized experience equivalent to the GS-7 grade level in the Federal service performing work related to the duties of the position described in the vacancy announcement.
  • I possess a combination of specialized experience and graduate education beyond the first year of graduate study that together meet the requirements for this position.
  • I do not meet any of the requirements as described.
2 GS-11 - Choose one answer that best describes your education and experience. Answer to this question is required
  • I have successfully completed a Ph.D. or equivalent doctoral degree or at least three full years of progressively higher level graduate education leading to such a degree in a field related to the work of this position as described in the vacancy announcement.
  • I possess at least one year of specialized experience equivalent to the GS-9 grade level in the Federal service performing work related to the duties of the position described in the vacancy announcement.
  • I possess a combination of specialized experience and graduate education beyond the first two years of graduate study that together meet the requirements for this position.
  • I do not meet any of the requirements as described.
3 I have experience applying administrative procedures and policies that provide support to project management relating to: Answer to this question is required
  • Administrative and clerical functions (e.g., filing, scheduling meetings, note-taking).
  • Monitoring conformance with project milestone schedules.
  • Scheduling, tracking, and providing status reports on workflows and processes.
  • Establishing automated filing systems.
  • None of the above.
4 From the following choices, identify those that reflect your experience in the area of customer service. Answer to this question is required
  • Coordinated / conducted meetings with managers and staff to ensure customers needs are met.
  • Established priorities to meet customer needs.
  • Evaluated and modified the services to improve and ensure quality customer service.
  • Directly investigated and resolved customer issues.
  • Provided customer service that was favorably recognized by a colleague, supervisor, or customer.
  • None of the above.
5 Choose all the examples that apply to your experience developing effective internal and external working relationships. Answer to this question is required
  • Demonstrated ability to build constructive relationships with customers, peers, supervisors, managers, and subordinates.
  • Took calculated risks to improve performance, develop innovations, or achieve challenging goals.
  • Acted decisively and appropriately during crisis.
  • Took action to evaluate and improve practices and avoid future problems.
  • None of the above.
6 Choose the statement that best describes your experience researching analyzing and interpreting policies, procedures, laws, statues and other regulations. Answer to this question is required
  • I have no education, training, or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
7 Please select the choices below that demonstrates your ability to communicate orally. Answer to this question is required
  • Experience serving as a point of contact on procedural matters.
  • Experience serving as a liaison in which contact is made with a variety of individuals for the purpose of conveying information.
  • Experience responding to inquiries or requests for information.
  • Experience explaining non-technical information.
  • Experience contacting others to obtain information.
  • None of the above.
8 Choose the types of written products you have drafted as a regular part of a job. Answer to this question is required
  • Issue/position papers or summary reports on organizational data that included analysis and recommendations.
  • Policy statements and guidance.
  • Communication plans.
  • Guidelines or procedural instructions for implementing new initiatives or systems.
  • Recommendations for solutions to policy or reporting problems.
  • Correspondence that consolidates input from a number of different sources (including contradictory viewpoints).
  • Presentation or briefing materials.
  • Organizational assessments.
  • Strategic plans.
  • None of the above
9 Choose all applicable statements that relate to your experience in communicating in writing. Answer to this question is required
  • I have prepared written presentations of factual data and information.
  • I have prepared reports that reflect my analysis and recommendations.
  • I have prepared written products that are widely distributed within the agency or to limited external audiences.
  • I have written clear and effective correspondence, reports, and other written materials for a specialized audience.
  • I have written technical and non-technical reports and presented data and information to a full range of internal and external individuals or groups with varied levels of technical expertise.
  • None of the above.
10 Have you had experience developing policies and standard operating procedures? Answer to this question is required
  • Yes
  • No