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Vacancy Details

Grade: 07

No questions specified.

Grade: All Grades

1 Are you currently serving or have you served in the last five years in a Political Appointment in the Federal Government? Answer to this question is required
  • Yes
    1.1 Please list the title, agency, and dates of this appointment. Please note you will be required to meet OPM Approval of your appointment, if selected. Maximum length of 250 characters.
  • No
For the GS-07, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience includes experience responding to and resolving customer service inquires and performing day-to-day administrative functions regarding Single Family Mortgage Insurance.

Examples of such experience could include:
- Using office automation hardware/software for customer service & data input to produce insurance documents; OR
- Reviewing insurance materials for accuracy and completion; OR
- Collecting, analyzing and reviewing information for mortgage insurance packages; OR
- Tracking correspondence regarding Single Family Mortgage Insurance.
2 Select the response that best describes your experience responding to and resolving customer service inquires and performing day-to-day administrative functions. Answer to this question is required
  • I have at least one full year of experience responding to and resolving customer service inquires and performing day-to-day administrative functions.
  • I have less than one full year of experience responding to and resolving customer service inquires and performing day-to-day administrative functions.
  • I have no experience responding to and resolving customer service inquires and performing day-to-day administrative functions.
3

Which of the following best describes your experience with office visits and telephone calls?

Answer to this question is required
  • Yes
  • No
4

Which of the following best describes your experience with office visits and telephone calls?

Answer to this question is required
  • I have received office visits and telephone calls and directed them to higher level personnel.
  • I have received office visits and telephone calls and have independently answered inquiries.
  • I do not have experience receiving office visits and telephone calls.
5 Select the choices that describe your experience communicating with a variety of customers in order to obtain and provide information. Select all that apply. Answer to this question is required
  • I have greeted visitors, relayed messages, answered, and redirected telephone calls.
  • I have questioned, interviewed, or conferred with others to obtain or verify information, and explained procedures to others.
  • I have given short presentations at briefings or meetings (e.g. staff or small project work group meetings, or meetings with fellow team members).
  • I have assisted disgruntled customers and/or directed them to the appropriate source for information.
  • I have acted as the main liaison with other departments or organizations on office administrative matters.
  • I have served as a point of contact for briefings, meetings and/or conferences disseminating a variety of information.
  • None of the above,
6

Select the statement that best describes your experience composing written communications, including the responsibility and accountability for accurate content, grammar, spelling, appropriate tone and format.

Answer to this question is required
  • I have experience composing a variety of original written correspondence, e-mail, procedures, memoranda, or reports. I have independent responsibility for ensuring the accuracy of spelling, punctuation, grammar, and format in the final document.
  • I have experience composing routine correspondence, memoranda, e-mail, procedures, or reports. I have independent responsibility for ensuring the correct spelling, punctuation, grammar and format in the document before it is finalized.
  • I have experience typing correspondence written by others, ensuring document has correct spelling, punctuation, grammar, or format before it is finalized.
  • I have experience reviewing documents prepared by others, ensuring correct spelling, punctuation, grammar, or format before it is finalized.
  • None of the above
7

From the list below, select all software applications which you have used to produce a work product. Select all that apply.

Answer to this question is required
  • Microsoft Word, or similar software
  • Microsoft Excel, or similar software
  • Microsoft Access, or similar software
  • Microsoft PowerPoint, or similar software
  • Travel
  • Microsoft Outlook, or similar software
  • Microsoft Planner, or similar software
  • Microsoft SharePoint
  • Nuance PDF
  • One Note
  • Microsoft Publisher
  • None of the above
8

From the list below, select those tasks you have performed to produce products using computer systems and software. Select all that apply.

Answer to this question is required
  • Correspondence
  • Formal briefings or presentation slides
  • Final reports containing tables, charts and graphics
  • Spreadsheets
  • Templates or Macros using word processing software
  • Web documents in PDF format
  • Publications (e.g. newsletters)
  • None of the above
9

Which FHA documents, programs, or policies have you had experience in providing guidance to consumers, lenders, or community groups? Select all that apply.

Answer to this question is required
  • Single Family (One- to Four-Family) Mortgages
  • Home Equity Conversion Mortgages (HECM)
  • Condominium Approval
  • Appraisal and/or Appraiser
  • FHA Inspector and/or 203(k) Consultant
  • Uniform Residential Loan Application (URLA)
  • Uniform Residential Appraisal Report (URAR)
  • None of the above.
10

Please select the item below which best describes your experience in coordinating daily administrative functions.

Answer to this question is required
  • Handles routine actions in any given day. This is typically characterized by: data input, maintaining subject matter files, screening and referring calls and visitors to appropriate subject matter personnel, preparing and processing travel orders and personnel actions, ordering office supplies, and, maintaining supervisor's calendar.
  • Handles multiple activities in assigned organization. This is characterized by: data input, maintaining controls of incoming correspondence, following up to insure timely action, making travel arrangements and preparing itinerary, answering and referring calls, maintaining supervisor's calendar, maintaining filing system, and assisting or informing other employees about office procedures and requirements.
  • Independently coordinates and directs the day-to-day activities of the office. This is characterized by: data input, receiving and responding to a variety of calls, maintaining supervisor's calendar, recommending and implementing new standard procedures, arranging meetings and conferences, designing/developing new filing system, compiling and summarizing information from various sources, and planning and organizing the work of others.
  • None of the above.
11

Have you worked as part of a team on special projects, studies, or analyses dealing with issues or problems important to the organization?

Answer to this question is required
  • Yes
  • No
12

Which of the following tasks have you performed in relation to the collection and/or analysis of information? Select all that apply.

Answer to this question is required
  • I have secured reference materials and information from many sources.
  • I have reviewed and analyzed reference materials.
  • I have organized reference materials into appropriate format and presented to appropriate audience.
  • I do not have experience collecting and/or analyzing information.
13

From the list below, select all those tasks you have performed to establish and maintain files and filing systems. Select all that apply.

Answer to this question is required
  • Maintained existing files or filing systems in a business setting, including updating and organizing, as a regular part of my job.
  • Archived and disposed of records in accordance with employer's policies and regulations.
  • Made recommendations for improving existing filing systems.
  • Utilized computer software for document management (data input, storage, retrieval, distribution).
  • None of the above.
14

Select the responses that describe your experience managing work assignments. Select all that apply.

Answer to this question is required
  • I have set priorities and made adjustments to meet delivery schedules and deadlines.
  • I have set milestones and deadlines for assignments.
  • I have rearranged priorities and work assignments in response to unforeseen events or delays.
  • I have prioritized multiple assignments or tasks.
  • None of the above
15

Which of the following correspondence activities have you completed as a routine part of your job?

Answer to this question is required
  • Followed established procedures to track correspondence
  • Responded to mortgage information inquiries
  • Assisted with complaint resolution
  • Prepared written correspondence dealing with insurance
  • Explained technical insurance information to mortgagers, mortgagees, or other client groups
  • Provided instruction(s) on application procedures or requirements
  • None of the above