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Grade: 15

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled
This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
In addition to the above you must meet the requirements below:
At this level, you must demonstrate knowledge of and skill in applying expert project management knowledge, and the ability to lead projects including methods, metrics, tools, and techniques of business process reengineering, contracting and/or procurement, and contract negotiation and administration; ability working with cost-benefit analysis methods, achievement strategies, tools of quality assurance and quality control; expert knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, and systems life cycle management. Your experience should also include skills in leadership and teambuilding, decision making, reasoning, and problem solving.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have less than one (1) year of specialized experience.

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Regarding the effectiveness of our recruitment strategies; how did you first hear about this job? Answer to this question is required
  • Automated USAJOBS saved search notification
  • Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc.)
    1.1 Please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement. Maximum length of 250 characters.
  • Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)
  • IRS Career Website
  • Referred by an IRS employee
  • Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)
    1.1 Please indicate the name and state of the recruiting event. Maximum length of 250 characters.
  • IRS Veterans Program Office (VPO)
  • School/University announcement/career counselor
    1.1 Please indicate the name of the school/university of the announcement where you saw the advertisement. Maximum length of 250 characters.
  • Organizational third party referral (diversity or community organization, church, unemployment office, etc.)
    1.1 Please indicate the name of the Organizational third party referral. Maximum length of 250 characters.
  • Newspaper (print/online)
    1.1 Please indicate the name of the newspaper and the state you saw the advertisement. Maximum length of 250 characters.
  • Radio
    1.1 Please indicate the name of the radio station and state you heard the advertisement. Maximum length of 250 characters.
  • Transit/Bus Advertisement
    1.1 Please indicate the city and state you saw the advertisement. Maximum length of 250 characters.
  • Banner Advertisement - Major News Websites
  • Banner Advertisement - Movie Theater Websites
    1.1 Please indicate the website. Maximum length of 250 characters.
  • IRS Post Card Mailing
  • Classified Advertisement Website (Craigslist, Angie’s List, etc.)
    1.1 Please indicate the name of the website, city and state. Maximum length of 250 characters.
  • I prefer not to answer
2 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No
3 Which statement best describes your experience with project management? Answer to this question is required
  • I have experience delivering projects utilizing all of the following: configuration management, requirements management, acquisition management, contract management, risk management, and scheduling and costing.
  • I have experience delivering projects utilizing at least three of the following: configuration management, requirements management, acquisition management, contract management, risk management, and scheduling and costing.
  • I have assisted in delivering projects utilizing at least three of the following: configuration management, requirements management, acquisition management, contract management, risk management, and scheduling and costing.
  • I have had education or training in performing this task, but have not yet performed it in the job.
  • I have not had education, training or experience in performing this task.
4 Which of the following project management skills have you utilized? Answer to this question is required
  • Planned the project scope for an IT project.
  • Managed the project schedule for the entire project including interdependent activities.
  • Managed and maintained the budget for an IT project.
  • Provided recommendations to the scoping of an IT project.
  • Provided input to specific tasks of the project schedule.
  • Provided cost analysis recommendations used in support of an IT project’s budget.
  • None of the above
5 Which of the following tasks have you managed in a project that was an executive mandate with a definitive deadline? Answer to this question is required
  • Developed the requirements
  • Developed the policies
  • Led the project from inception to completion
  • Executed the requirements and/or policies
  • None of the above
6 Which of the following Project Management skills have you performed? Answer to this question is required
  • Monitors project progress and evaluate performance.
  • Defines outcomes and expectations based on customer requirements.
  • Institutes controls and contingency plans to address any unforeseen problems to complete the task.
  • Get agreement from all stakeholders on deadlines and commitments.
  • Organizing and selecting the project team.
  • None of the above
The next set of questions will be used to obtain additional information about your specific experience and expertise within the fields of information technology.
7 Please indicate whether or not you have experience in Network Services that included: planning, designing, developing, and integrating network systems, analyzing network traffic patterns, installing network software fixes and upgrades, developing requirements for the acquisition of network hardware, software and services, implementing configuration management plans on a significant local project for complex LANs and WANs, creating network maps, and troubleshooting network problems (e.g., outages). Answer to this question is required
  • Yes, I have the experience defined above.
  • No, I do not have the experience defined above.
8 Please indicate whether or not you have experience in Operating Systems that included: developing policies, procedures, and strategies that ensure optimization and integration in the installation, configuration, and maintenance of the operating environment, providing authoritative advice in areas such as disaster recovery, capacity planning, applications development, hardware strategy, and operating systems security, installation of new operating environments or implementation of new operating systems patches, upgrades, and releases, identifying integration issues, overseeing installation, customization, testing, and implementation of the operating environment. Answer to this question is required
  • Yes, I have the experience defined above.
  • No, I do not have the experience defined above.
9 Please indicate whether or not you have experience in Data Management that included: designing, developing and maintaining databases, generating complex queries and reports, designing data mining and data warehousing systems, developing data dictionaries, data models, metadata repositories and other data management tools, database design schema for integrating source data into data management systems, planning and coordinating the migration of data to a newer version of a database management system, database administration functions including running test queries, troubleshooting database problems, maintaining version control of database entities, recommending performance enhancements such as increasing storage capacity or modifying interfaces, advising customers on new database features, and leading studies to evaluate the effectiveness of current database methods and procedures. Answer to this question is required
  • Yes, I have the experience defined above.
  • No, I do not have the experience defined above
10 Please indicate whether or not you have experience in Policy and Planning that included: development of multi-year IT strategic plans, conducting Business Performance Reviews, evaluating policy needs and developing policies to govern IT activities, developing, managing and executing IT budgets, IT capital planning process and assisting in managing IT investment portfolios, developing and monitoring IT spending and performance measures; and interpreting metrics for the evaluation of IT program effectiveness and efficiency, identifying and addressing IT workforce planning and management issues such as recruitment, retention and training, conducting reviews and assessments of IT programs and projects. Answer to this question is required
  • Yes, I have the experience defined above.
  • No, I do not have the experience defined above.
11 Please indicate whether or not you have experience in Customer Support that included: providing advice and assistance to customers; troubleshooting complex problems; providing support in a manner that minimizes interruptions in customers' ability to carry out critical business activities, preparing standard login scripts and establishing network access protocols to enable customers to gain local or remote access, reviewing, validating and standardizing problem resolutions for inclusion in the problem resolution database, providing technical support and expertise in resolving the most complex customer problems; e.g., by re-imaging and correcting customer workstations affected by similar problems, evaluating and reporting on new tools and trends in the customer support field such as browser-based and speech-enabled customer support services; organizing vendor demonstration sessions and recommending purchase of new tools to enhance the delivery of customer support services. Answer to this question is required
  • Yes, I have the experience defined above.
  • No, I do not have the experience defined above.
12 Please indicate whether or not you have experience in System Analysis that included: analyzing approaches concerning major aspects of IT system design, interrelationships, operating mode, system software, and/or equipment configuration, implementation of process improvement methods and concepts to improve the quality of software products, translating functional requirements into design specifications, developing plans and strategies to modify the IT infrastructure architecture, application of architecture modeling tool sets used to document, maintain, and enhance the architectural planning. Answer to this question is required
  • Yes, I have the experience defined above.
  • No, I do not have the experience defined above.
13 Please indicate whether or not you have experience in Applications Software that included: planning and coordinating an agency-wide implementation of process improvement methods and concepts to improve the quality of software products; developing, testing and implementing software programs, drafting project plans for a multifunctional development project in software analysis, design, development and implementation, developing and testing Assembler Language (ALC) software applications on a mainframe platform, investigating, evaluating and selecting tools and methods for improving productivity and software quality throughout the life cycle. Answer to this question is required
  • Yes, I have the experience defined above.
  • No, I do not have the experience defined above.
14 Please indicate whether or not you have experience in Internet that included: the development of software applications such as SQL, JAVA, .NET, Visual Basic, HTML, XML, InterDev, and other web technologies, designing, coding, testing, debugging, and maintaining programs; developing software applications for the web environment (Internet and/or Intranet) including experience with setting up a web site, designing web applications, establishing web interfaces, creating style sheets and links, and web authoring and publishing, researching, evaluating, and reporting new and emerging developments in the Internet Services area and recommending new technologies. Answer to this question is required
  • Yes, I have the experience defined above.
  • No, I do not have the experience defined above.