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Vacancy Details

Grade: 13

No questions specified.

Grade: All Grades

1 Which of the following defines your eligibility for this announcement? Answer to this question is required
  • I am a current Bureau of the Fiscal Service employee on a career or career-conditional (permanent) appointment in the competitive service.
  • I am a current Bureau of the Fiscal Service employee on a Veteran's Recruitment Appointment.
  • I am a current Bureau of the Fiscal Service employee on an appointment through the program for the employment of individuals with disabilities.
  • I am currently a Treasury Career Transition Assistance program eligible. I will provide the information required as described in the "Required Documents" section of this announcement.
  • I do not fit any of the categories above and am therefore not eligible to apply to this announcement.
2 Where did you learn about this Department of the Treasury job opportunity? Answer to this question is required
  • USAJOBS
  • Career Connector Notification
  • Professional, Community, Diversity or Other Organization
    2.1 Please provide the specific name of the Professional, Community, Diversity or Other Organization that you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
  • Employment Office (Federal/State or Local)
  • Friend/Relative
  • Job Fair, Conference, or Convention
    2.1 Please provide the specific name of the Job Fair, Conference or Convention that you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
  • Newspaper, TV or Radio
  • School, College, or University
    2.1 Please provide the specific name of the School, College or University that you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
  • Disability Employment Program Manager
  • Vocational Rehabilitation Services
  • Special Placement Program Coordinator
  • Military Program
  • Other
    2.1 Please provide the specific referral source of where you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
3 Are you currently serving or have you served in the last five years in a Political Appointment in the Federal Government? Answer to this question is required
  • Yes
    3.1 Please list the title, agency, and dates of this appointment. Please note you will be required to meet OPM Approval of your appointment, if selected. Maximum length of 250 characters.
  • No
4 What type of performance appraisal system are you currently under? Answer to this question is required
  • 5 level system (e.g. Outstanding, Highly Successful/Exceeds, Fully Successful, Minimal, Unacceptable)
    4.1

    In the past 18 months, what level did you receive in your final performance appraisal? Please also describe the levels if they do not match the examples given in the previous question.

     

    Maximum length of 250 characters.
  • 4 level system (e.g. Outstanding, Highly Successful/Exceeds, Fully Successful/Meets, Unacceptable)
    4.1

    In the past 18 months, what level did you receive in your final performance appraisal? Please also describe the levels if they do not match the examples given in the previous question.

     

    Maximum length of 250 characters.
  • 3 level system (e.g. Exceeds, Fully Successful/Meets, Unacceptable)
    4.1

    In the past 18 months, what level did you receive in your final performance appraisal? Please also describe the levels if they do not match the examples given in the previous question.

     

    Maximum length of 250 characters.
  • 2 level system (e.g. Pass, Unacceptable)
    4.1

    In the past 18 months, what level did you receive in your final performance appraisal? Please also describe the levels if they do not match the examples given in the previous question.

     

    Maximum length of 250 characters.
  • Other
    4.1

    In the past 18 months, what level did you receive in your final performance appraisal? Please also describe your unique performance system as it relates to the level you received.

    Maximum length of 250 characters.
  • None as my past performance has not been evaluated in the past 18 months, or I am not assigned to any performance appraisal system currently.
5

Have you received an award (e.g. time off, spot cash, special act, etc.) in the past 18 months?

Answer to this question is required
  • Yes
  • No
6 REMINDER for ALL APPLICANTS - if you are a CURRENT or FORMER FEDERAL EMPLOYEE you MUST submit a copy of an SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2." Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade. Did you submit a copy of the SF-50? Answer to this question is required
  • Yes
  • No
  • Not applicable - I am not a CURRENT or FORMER FEDERAL EMPLOYEE.
For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-12 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position is defined as performing IT work leading or supervising a team performing Information Technology (IT) work monitoring enterprise wide IT system activities, performance and availability and providing IT support for mainframe platforms, desktop, server and network operating systems in order to meet customer requirements.

Examples of such experience could include:
- Performing IT Customer Support that involves facilitating, planning and delivering customer support principles and methods, including installation, configuration, troubleshooting, and communicating IT issues inside and outside the business unit in order to provide first-contact customer service problem resolution.
- Direct experience with documenting and maintaining standard operating procedures for an office to reflect changes and/or updates to policies, practices, etc.
- Direct experience with peer training and developing training documentation.
- Direct experience with providing tier 1 or 2 technical support to customers.
- Evaluating, training, and explaining IT system to users for problem resolution.
     AND
In addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies listed below.
- Attention to Detail, such as Identifying problems with enterprise hardware and software using automated monitoring systems to correct.
- Customer Service, such as providing troubleshooting support for enterprise systems.
- Oral Communication, such as communicating with internal and external customers, providing support for the infrastructure.
- Problem Solving, such as resolving customer support issues.
7 Do you meet the specialized experience as listed above? Answer to this question is required
  • I have at least one (1) full year of specialized experience as described in the previous question AND possess all four competencies listed above in my IT-related experience.
  • I do not meet the specialized experience and competencies as outlined above.
8 Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience so it may be found to ensure you receive proper credit. Maximum length of 250 characters. Answer to this question is required
This position also requires IT-related proficiency in four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Do you have the IT related experience in:
9

Attention to Detail, such as Identifying problems with enterprise hardware and software using automated monitoring systems to correct.

Answer to this question is required
  • Yes
  • No
10 Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience so it may be found to ensure you receive proper credit. Maximum length of 250 characters. Answer to this question is required
11 Customer Service, such as providing troubleshooting support for enterprise systems. Answer to this question is required
  • Yes
  • No
12 Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience so it may be found to ensure you receive proper credit. Maximum length of 250 characters. Answer to this question is required
13 Oral Communication, such as communicating with internal and external customers, providing support for the infrastructure. Answer to this question is required
  • Yes
  • No
14 Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience so it may be found to ensure you receive proper credit. Maximum length of 250 characters. Answer to this question is required
15 Problem Solving, such as resolving customer support issues. Answer to this question is required
  • Yes
  • No
16 Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience so it may be found to ensure you receive proper credit. Maximum length of 250 characters. Answer to this question is required
17

Select all the responses which best describe your experience working with mainframe computer systems and in providing technical support on an IBM compatible mainframe computer system and its associated applications.

Answer to this question is required
  • Mainframe end-user technical support
  • Data Center hardware technical support
  • Monitoring and support of mainframe inter-network connectivity
  • Experience utilizing mainframe MVS console
  • Mainframe Systems Programming (JCL, COBOL)
  • Troubleshooting and/or operation of applications such as IMS, TSO, or CA Workload
  • None of the above
18

Select all the responses which best describe your experience working with the installation, configuration, securing and maintaining of server based operating systems (Windows, AIX, Linux, or Solaris). This includes user familiarity with, file structures, hardware, directory services, performance monitoring, security administration, issue diagnosis, etc.

Answer to this question is required
  • Creating, editing, and group administration of user accounts on server based operating systems (Windows, AIX, Linux, or Solaris).
  • Creating, editing, deleting and securing of file and folder structures on operating systems (Windows, AIX, Linux, or Solaris).
  • Adding, removing, and replacing hardware components in devices utilizing server based operating systems (Windows, AIX, Linux, or Solaris).
  • Experience with administering users, groups and devices on server based operating systems (Windows, AIX, Linux, or Solaris).
  • Monitoring OS and 3rd party utilities to monitor performance on server based operating systems (Windows, AIX, Linux, or Solaris) operating system.
  • Securing server based operating systems (Windows, AIX, Linux, or Solaris) using scanning tools, policies, or personal knowledge gained from industry standards.
  • Diagnosing issues with server based operating systems (Windows, AIX, Linux, or Solaris) utilizing core knowledge.
  • None of the above.
19

Select all the responses which best describe your experience working with Intranet/Internet technology, including troubleshooting problems that occur with Intranet/Internet web servers, application servers, routers, switches and firewalls without having direct access to the devices (Tier 2 problem diagnosis).

Answer to this question is required
  • Experience monitoring enterprise Intranet/Internet systems for performance degradation or outages.
  • Experience troubleshooting problems that occur with Intranet and Internet web servers, routers, switches and firewalls.
  • Experience utilizing performance monitoring tools, system logs and security logs to perform root cause analysis.
  • I do not have any experience but do have training pertaining to the monitoring and troubleshooting process.
  • None of the above.
20 Of the choices below, which best describes your level of experience in the use of incident / ticket logging software? Answer to this question is required
  • I am experienced in the use of incident/ticket logging software, utilizing it daily and independently, creating, developing, and training others in its use.
  • I have experience utilizing incident/ticket logging software routinely and independently as a regular part of jobs that I have held.
  • I have utilized incident/ticket logging software and my experience and training have prepared me to perform this function successfully.
  • I have not used this job function.
21 Which of the following describe your experience with physical and logical security of enterprise systems? Select all that apply. Answer to this question is required
  • I have experience performing physical access control.
  • I have received and reported possible security incidents to a security team.
  • I have actively monitored network systems for security threats utilizing monitoring tools and logs.
  • I have performed configuration changes on enterprise systems to patch or mitigate vulnerabilities.
  • I have actively served as a member of a cybersecurity team.
  • I have led and or managed a cybersecurity team.
  • None of the above
22 Select the responses that describe your experience managing projects. (for example training projects or work process changes) Answer to this question is required
  • Defined the project.
  • Planned the project.
  • Managed project requirements and user expectations.
  • Facilitated discussions and decisions to work toward solutions.
  • Clarified roles and optimized the contribution of the people involved in the project.
  • Controlled deliverables, ensuring that they met quality benchmarks and were on schedule.
  • Conducted formal project activities.
  • None of the above.
23 Select the response that best describes your project planning and coordinating skills. Answer to this question is required
  • I have independently prepared project plans and established the objectives, scope, methodology, milestones, and resource requirements for review.
  • I have assisted in preparing project plans and establishing the objectives, scope, methodology, milestones, and resource requirements for review.
  • I do not have any experience but do have a certification pertaining to project management.
  • I have not performed any of the above tasks.
24 From the following list, select all of the duties you have performed on a regular and recurring basis. Answer to this question is required
  • Planned work to be accomplished by subordinates, set and adjusted priorities, and prepared schedules for the completion of work.
  • Assigned work to subordinates based on priorities, consideration of difficulty assignments, and the capabilities of employees.
  • Responsible for first line supervision of employees.
  • Evaluated employees' work.
  • Instructed employees on both program work and administrative matters.
  • Interviewed candidates for positions.
  • Recommended individuals for appointment, promotions, or reassignments.
  • Worked with employees to identify their developmental and training needs.
  • Resolved office conflicts by providing written guidance.
  • Addressed employee conduct issues by taking appropriate actions such as counseling, reprimands or suspension.
  • Coached employees on performance basis.
  • Followed necessary steps when an employee's performance did not improve.
  • Developed performance improvement plans.
  • None of the above.
25 Which of the following best describes your experience organizing work and establishing priorities? Answer to this question is required
  • I have followed established priorities and schedules to complete my job.
  • I have independently organized my work and rearranged priorities to complete my job.
  • I have organized the work and established the priorities of subordinate staff to ensure completion of jobs.
  • I do not have any experience as described in the choices above.
26 What is the highest level role held in which you have been responsible for monitoring / evaluating other people's performance? Answer to this question is required
  • Staff member
  • Team leader
  • First line supervisor
  • Middle manager
  • Senior manager
  • None of the above
27 Select the following statements that describe your experience developing and implementing plans and goals. Answer to this question is required
  • I have participated in or led the development of organizational strategic plans.
  • I have ensured cohesive integration of strategic planning, budgeting and financial management.
  • I have defined, analyzed and prepared data and information for the planning and execution of strategic plans.
  • I have integrated performance measurement into the budget process.
  • I have not performed any of the above tasks.
28 From the choices below, please identify those statements that reflect your experience in communicating information orally. Answer to this question is required
  • I have given presentations to individuals both within and outside my organization.
  • I have given presentations to senior management officials for purposes of obtaining decisions.
  • I have presented decisions, conclusions, findings or recommendations to senior management officials.
  • I have provided briefings/updates to supervisors, coworkers, or others on a regular basis.
  • I have taught a class on customer service procedures.
  • I have provided one-on-one instructions to others on procedures.
  • I have provided one-on-one instructions to others on Human Resource issues.
  • I have led informal discussions on the subject of human resources where I facilitated an open exchange of ideas and communications.
  • None of the above.
29 Select the response that best describes your experience developing, interpreting, reviewing and assembling technical documents in a meaningful and orderly manner Answer to this question is required
  • I have led a team who monitored, evaluated and reported on continuous situations and ongoing issues.
  • I have independently monitored, evaluated and reported the process of an escalating situation.
  • I have worked various parts of monitoring and reporting.
  • I do not have any experience but do have training pertaining to the monitoring and reporting process.
  • None of the above.
30 Which of the following describes your experience resolving customer problems? Select all that apply. Answer to this question is required
  • Worked with users and documented problems.
  • Determined root cause of problems.
  • Reviewed technical articles and documents.
  • Developed solutions and documentation.
  • Presented documentation to management.
  • Presented resolution to customer.
  • Presented documentation to senior officials.
  • None of the above