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Grade: 13

To be eligible for this position at this grade level, you must meet the requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service:
This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Specialized experience for this position includes:
Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled
This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
2 Please select the following that supports your experience in the workplace Answer to this question is required
  • Led a sub-team within an IT project/workgroup team
  • Work as an OJI/Instructor/Mentor within an IT workgroup team
  • Make recommendations and provide solutions to a Manager regarding a work process as part of an IT project/workgroup team
  • Coordinate assignments, monitor and ensure completion of tasks on a project/workgroup team
  • Communicate status and results of an IT project to IT management and business partners
  • None of the above
3 Which statements describe your IT technical experience (hands on)? Answer to this question is required
  • Execute a disaster recovery plan
  • Create and test programs and scripts
  • Contribute to the design of IT infrastructure (e.g., network, system, software)
  • Contribute to a Service Restoration Team (SRT)
  • Contribute to a cross functional area project
  • Optimize system performance (e.g., improve response time, decrease error rates)
  • Resolve high priority tickets independently
  • Complete a task on a Problem Management ticket
  • Perform Information Technology (IT) systems, analysis and applications, software theories, concepts, principles and methods (e.g., databases, SQL, SDLC, AGILE Methodology)
  • Assist others in hardware setup, installation and configuration
  • Assist others in application software installation
  • Develop IT technical documentation (e.g., Standard Operating Procedure (SOP) and Disaster Recover Plans)
  • None of the above
4 Which of the following installation and maintenance tasks do you perform? Answer to this question is required
  • Performance testing
  • Install proto-type infrastructure in the development/test environment
  • Install and maintain a pre-production, production and Disaster Recovery environments
  • Repair system hardware and/or software independently or with vendor support
  • Create or implement transmittals
  • None of the above
5 Which of the following experiences do you have? Answer to this question is required
  • Create IT technical presentations for employees and management outside my immediate workgroup
  • Deliver a technical IT presentation verbally outside my immediate workgroup
  • Provide guidance to coworkers or business units in identifying IT project needs, alternatives and implementing solutions/resolutions
  • Adapt or alter presentations and/or technical documents to match the level of IT technical knowledge of my audience (e.g., stakeholders, management)
  • None of the above
6 Indicate your experience communicating with customers Answer to this question is required
  • Discuss IT related problems or situations with internal/external customer to determine their needs
  • Independently research and discuss potential actions to solve the customer’s IT problem and meet their IT business needs
  • Contact customer to ensure implementation of the IT solution was successful and met their needs
  • Receive positive customer service related to IT customer service which is acknowledged by feedback sent to my manager
  • None of the above
7 I utilize a variety of analytical techniques to solve problems and provide solutions while working on IT systems and projects. Answer to this question is required
  • Yes
  • No
8 Please select the IT security tasks pertaining to your work experience. Answer to this question is required
  • Led creation of and assisted in the execution of a contingency plan (e.g., tabletop exercises, disaster recovery, business continuation, incident response)
  • Manage an Inventory verification activity (e.g., change management)
  • Adhere to user access control guidelines (e.g., password reset, add users to security groups)
  • Led system audits for security compliance and recommend actions to ensure system security
  • Follows policy, directives, or change implementation
  • Safeguard taxpayer and employee information according to guidelines to ensure computer security and taxpayer privacy are protected
  • Ensure all systems compliance by following security guidelines [e.g., National Institute of Standards and Technology (NIST)]
  • Recommend changes or request updates to security guidelines
  • Complete required security program training timely
  • None of the above
9 Which of the following tasks describe your program/project time and workload management experience. Answer to this question is required
  • Use project management techniques to ensure completion of IT projects involving multiple stakeholders with competing deadlines
  • Maintain a full IT workload and serve as a IT Subject Matter Expert for others internal and external to your workgroup
  • Create IT project plan using project planning software tool (e.g., MS Project), schedule and execute according to established timeframes, anticipating delays and changes
  • Keep peers, manager and customers up to date on status, changes and delays of IT project
  • Complete re-occurring administrative tasks or duties (e.g. time & attendance and travel authorizations/vouchers) timely
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Only select those locations to which you are willing to report and/or relocate. Please see vacancy announcement for information on whether or not moving expenses will be paid.
Your responses to the following questions supplement the information provided in your resume.
1 Regarding the effectiveness of our recruitment strategies; how did you first hear about this job? Answer to this question is required
  • Automated USAJOBS saved search notification
  • Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc.)
    1.1 Please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement. Maximum length of 250 characters.
  • Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)
    1.1 Please indicate the name of the Social Media platform you saw the advertisement. Maximum length of 250 characters.
  • IRS Career Website
  • Referred by an IRS employee
  • Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)
    1.1 Please indicate the name and state of the recruiting event. Maximum length of 250 characters.
  • School/University announcement/career counselor
    1.1 Please indicate the name of the school/university of the announcement where you saw the advertisement. Maximum length of 250 characters.
  • Organizational third party referral (diversity or community organization, church, unemployment office, etc.)
    1.1 Please indicate the name of the Organizational third party referral. Maximum length of 250 characters.
  • Newspaper (print/online)
    1.1 Please indicate the name of the newspaper and the state you saw the advertisement. Maximum length of 250 characters.
  • Radio
    1.1 Please indicate the name of the radio station and state you heard the advertisement. Maximum length of 250 characters.
  • Transit/Bus Advertisement
    1.1 Please indicate the city and state you saw the advertisement. Maximum length of 250 characters.
  • Banner Advertisement - Major News Websites
    1.1 Please indicate the website. Maximum length of 250 characters.
  • Banner Advertisement - Movie Theater Websites
    1.1 Please indicate the website. Maximum length of 250 characters.
  • IRS Post Card Mailing
  • Classified Advertisement Website (Craigslist, Angie’s List, etc.)
    1.1 Please indicate the name of the website, city and state. Maximum length of 250 characters.
  • I prefer not to answer
2 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No