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Grade: 06

1 Choose the selection that best describes your knowledge, skills and abilities directly relating to the work of the position being filled. Answer to this question is required
  • I possess one year of specialized experience at least equivalent to the FP-7 or GS-7 level which is in or directly related to the line of work of the position to be filled and which has equipped me with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience is as defined in the body of the announcement..
  • I do not possess any of the experience described above.

Grade: 07

1 Choose the selection that best describes your knowledge, skills and abilities directly relating to the work of the position being filled. Answer to this question is required
  • I possess one year of specialized experience at least equivalent to the FP-8 or GS-6 level which is in or directly related to the line of work of the position to be filled and which has equipped me with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience is as defined in the body of the announcement.
  • I do not possess any of the experience described above.

Grade: All Grades

Assessment Factors
1 Select the personnel actions that you have processed using an automated system. Answer to this question is required
  • Accessions
  • Separations
  • Reassignments
  • Transfers
  • Demotion or Change-to-lower grade
  • Promotions
  • Name changes
  • Tour-of-duty changes
  • Conversions to new appointment
  • Employee benefit actions
  • Extension of appointment
  • Awards
  • Leave without pay
  • Return to Duty
  • Cancellations or corrections
  • None of the above
2 Select the Human Resources (HR) activities that you have performed. Answer to this question is required
  • Made suitability determinations
  • Screened applications for completeness
  • Assessed candidates' knowledge, skills and abilities
  • Retrieved information from HR systems to support interview process
  • Responded to candidate inquiries
  • Sent HR-related correspondence to candidates
  • None of the above
3 Which types of information have you verbally exchanged as an administrative point of contact for an organization? Answer to this question is required
  • Reminders of deadlines
  • Summaries of administrative policies
  • Overview of office resources
  • Review of outstanding action items
  • None of the above
4 Select the responses that describe how you have dealt with a difficult customer. Answer to this question is required
  • I have independently determined appropriate action after reviewing a variety of factors, such as the nature and scope of the problem
  • I have assessed the situation, attempted to resolve issue by eliciting information from the customer, and then referred the issue to management with a brief chronology of situation.
  • I have provided basic information to the customer, and then referred problem or situation to supervisor or manager.
  • None of the above.
5 Select the responses that describe your customer service experience. Answer to this question is required
  • Determining the nature of the call or business of visitors.
  • Providing administrative and program information to callers upon determination of their right to receive the information.
  • Gathering background information from callers and visitors.
  • Referring callers and visitors to staff members; distinguishing those calls or visitors for the manager`s attention.
  • None of the above.
6 Which manuals, policies, and laws have you applied related to human resources? Answer to this question is required
  • Title 5, Code of Federal Regulations
  • Guide to Processing Personnel Actions
  • Pay Setting Policies
  • Merit Promotion Plans
  • Delegated Examining Operations Handbook
  • Guide to Personnel Data Standards
  • Guide to Personnel Recordkeeping
  • None of the above
7 For which reasons have you interacted with others in a professional setting? Answer to this question is required
  • To greet visitors
  • To obtain and exchange information
  • To discuss and explain technical material that was controversial or sensitive
  • To relay urgent messages
  • To provide instructions
  • To answer questions, and explain well-established policies, procedures, or regulatory requirements
  • None of the above
8 Select the statements that describe your experience working with schedules and deadlines. Answer to this question is required
  • Followed a schedule of work activities determined by my supervisor.
  • Independently scheduled my work to meet required deadlines.
  • Scheduled my work activities and that of others to meet required deadlines.
  • None of the above.
9 Which statement best reflects your highest level of experience working with varied work assignments? Answer to this question is required
  • Performed routine clerical work where the work environment was rarely interrupted by visitors or telephone calls.
  • Performed work in more than one subject matter at a time and was required to reprioritize accordingly. The work environment was regularly interrupted by visitors or telephone calls.
  • Independently determined priority of work assignments in numerous subject matters with fluctuating workload requirements. The work environment was constantly interrupted by visitors or telephone calls.
  • None of the above.
10 Which statement best reflects your highest level of experience verifying the accuracy of data contained in Notification of Personnel Actions (SF-50`s) and Official Personnel Folders (OPF`s) and your ability to reconcile any errors or inconsistencies found? Answer to this question is required
  • I have no training or experience performing this task.
  • I have had education or training related to this task but have not yet performed it on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have independently performed this task as a regular part of a job and usually without review by supervisor, manager, or senior employee.
  • I have supervised performance of this task or I have trained others to perform this task.
11 Choose the administrative activities that you have performed on a regular and recurring basis. Answer to this question is required
  • Applied rules and regulations to review, code, and process personnel actions
  • Entered codes and remarks into an automated personnel or payroll system
  • Identified and resolved personnel or payroll errors
  • Maintained Official Personnel Files
  • None of the above
12 Select the tasks that reflect your experience processing the full range of personnel actions. Answer to this question is required
  • I process promotions, reassignments, accessions, separations, details, etc.
  • I process name changes, leave without pay, and/or return to duty actions.
  • I process various unique pay actions such as retention allowance, relocation bonus, recruitment bonus, etc.
  • None of the above.
13 Identify the administrative functions that you have performed on a routine basis in a professional setting. Answer to this question is required
  • Reviewed documents for completeness and to ensure that all signatures, dates, and attachments are present.
  • Obtained information, maintained listings, and maintained files.
  • Located information in personnel files.
  • Reviewed personnel documents and records for completeness and accuracy and follow through to obtain missing or corrective information.
  • None of the above.
14 Which statement best reflects your highest level of experience calculating service computation dates (SCDs)? Answer to this question is required
  • I have calculated SCDs independently as a regular part of my job.
  • I have calculated SCDs independently but had to forward my work to a senior staff member for review before submitting.
  • I have completed formal training in performing this task but have not yet performed it on the job.
  • I do not have experience calculating service computation dates.
15 Your responses to the Eligibility Assessment and Occupational Questionnaire, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Please take this opportunity to review your responses to ensure their accuracy. Failing to select a response will result in your application packet being removed from consideration. Do you verify that your responses to the questionnaire are true and accurate? Answer to this question is required
  • Yes. I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be removed from further consideration.
  • No. I do not accept this agreement and/or no longer wish to be considered for this position.