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Vacancy Details

Grade: 04

To be eligible for this position at this grade level, you must meet the basic requirements below.
You must have one year of general experience at a level of difficulty and responsibility equivalent to the GS-3 grade level in the Federal service. General experience for this position includes:
Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience.
OR
You may substitute education for general experience as follows:
Two years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school).
Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have one (1) year or twelve (12) months of progressive general experience.
  • I have two (2) years of qualifying education above high school from an accredited junior college, college, or university.
  • I have a combination of education and experience equivalent to one (1) year of experience using the Experience Calculator.
  • I do not have the required education and/or experience defined above
2 (C) What best describes your work environment? Answer to this question is required
  • I worked independently on a project.
  • I actively participated in a team project at work.
  • I was selected to work on a special team project at work.
  • I led a team to accomplish a task on a project at work.
  • None of the above.
3 (C) Which of the following ways do you share with your workgroup? Answer to this question is required
  • In a team meeting shared technical information with the work group.
  • Researched and shared changes to procedures or IRM
  • Developed a suggestion and implemented it within the workgroup.
  • Helped to develop a best practice/business resolution that was adopted across the Business Organization.
  • None of the above.
4 (K) What resources do you use to research a question about your work procedures? Answer to this question is required
  • Ask a co-worker.
  • Ask the lead/on-the-job instructor.
  • Research instructions in IRM (Internal Revenue Manual) electronic or hard copy and/or the SERP (Servicewide Electronic Research Program) website.
  • None of the above.
5 (K) Which of the following best describes your experience solving problems related to the work process? Answer to this question is required
  • I identified a work issue
  • I elevated a work issue to my manager
  • I made a recommendation to address the work issue
  • I made a recommendation that was implemented to resolve the work issue
  • None of the above
6 (K) Indicate with which systems you have experience using weekly. Answer to this question is required
  • Microsoft Outlook, Word and/or Excel or equivalent.
  • IDRS (Integrated Data Retrieval System), AMS (Accounts Management Services) and /or CIS (Correspondence Imaging System)
  • ISRP (Integrated Submission and Remittance Processing) and/or BBTS (Batch Block Tracking System)
  • None of the above
7 (A) Which best describes your experience in directing mail/documents? Answer to this question is required
  • Opening, sorting, batching and routing mail/documents based on the department indicated
  • Recognizing misdirected mail/documents and re-directing them to the assigned department
  • Identifying undeliverable mail/documents and researching using IRM/SERP Routing guides to determine the appropriate department
  • None of the above
8 (A) Select the response(s) that describes your experience using written and/or verbal communication skills on the job. Answer to this question is required
  • Written responses (for example, emails, forms, letters)
  • Telephone conversations
  • Presentation and/or instructing in a group setting
  • None of the above
9 (Q) When working in a professional environment, to ensure a quality product, I: Answer to this question is required
  • Keep the IRM and/or job aids updated to ensure that I’m using the current procedures by monitoring the SERP website for new changes
  • Verified my work
  • Requested product or managerial reviews
  • Identified areas for improvement in the work place/team
  • Implemented appropriate action to improve a product
  • None of the above
10 (Q) When working, handling or identifying an issue or concern on the job, I… Answer to this question is required
  • Asked a co-worker
  • Asked the lead/on-the-job instructor
  • Researched the issue and resolved the problem
  • Referred the issue or concern to my supervisor
  • None of the above
11 (Q) Which best describes the way in which you handled a customer's issue? Answer to this question is required
  • Researched the issue and resolved the problem
  • Referred the customer to your supervisor
  • Referred to the Lead or OJI
  • None of the above
12 (E) Which of the following best describes your experience prioritizing your work? Answer to this question is required
  • Worked one project at a time
  • Worked two projects at a time
  • Multi-tasked consistently
  • None of the above
13 (E) What is your experience with managing workload? Answer to this question is required
  • My lead manages my workload.
  • My supervisor manages my workload.
  • I maintain my own daily workload.
  • I maintain daily or weekly documentation to help manage my workload.
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4 How many monetary performance related awards , such as performance awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
9 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No