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Vacancy Details

Grade: 04

To be eligible for this position at this grade level, you must meet the basic requirements below.
You must have one year of general experience at a level of difficulty and responsibility equivalent to the GS-3 grade level in the Federal service. General experience for this position includes:
Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled.
OR
You may substitute education for general experience as follows:
Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school). Note: One full year of academic study is defined as 30 semester hours/45 quarter hours in an accredited junior college, college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in an accredited business, secretarial or technical school equaling 720 hours.
OR
An equivalent amount of combined education and experience as described in paragraphs above.
1 Which of the following is true about your education and/or experience? Answer to this question is required
  • I have one (1) year of full time general experience.
  • I have two (2) years of qualifying education above high school from an accredited junior college, college, or university.
  • I have a combination of education and experience equivalent to one (1) year of experience.
  • I do not have the required education and/or experience defined above
2 (C) Which of the following describes your experience working as a member of a team? Answer to this question is required
  • I have led a team.
  • I have co-led a team.
  • I was responsible for carrying out multiple work tasks assigned to me as a member of a team.
  • I was responsible for carrying out a work task assigned to me as a member of a team.
  • None of the above
3 (C) Which of the following describes your written communication experience? Answer to this question is required
  • Took notes during meetings for distribution
  • Composed work related emails to customers
  • Created job aids/desk guides
  • None of the above
4 (K) Which of the following statements describe your computer experience? Answer to this question is required
  • Managed or updated records in an electronic database
  • Composed work related documents in a word processing program
  • Entered time in Single Entry Time Reporting (SETR)
  • Stored and retrieved work related emails
  • Used electronic calendars to schedule appointments
  • None of the above
5 (K) Which of the following work related tasks have you performed for internal or external customers? Answer to this question is required
  • Responded to phone calls
  • Responded to emails
  • Responded to letters or memoranda
  • Responded to routine Knowledge Incident/Problem Service Asset Management (KISAM) inquires
  • None of the above
6 (A) Which of the following audiences have you provided a verbal presentation? Answer to this question is required
  • Co-workers within your work group
  • External customers
  • Direct supervisor
  • Upper management
  • None of the above
7 (A) Which of the following statements describe your experience working with customers? Answer to this question is required
  • Identified customer’s needs or concerns and explained general policies
  • Directed customers to appropriate organizational contact
  • Resolved customer’s concerns according to organizational policies
  • Diffused a situation by calming a frustrated customer
  • None of the above
8 (Q) Which of the following describes your work experience? Answer to this question is required
  • Checked the formatting of word processing documents for accuracy
  • Ensured data was entered correctly into databases
  • Verified payroll and personnel data in Treasury Integrated Management Information System (TIMIS)
  • Researched HR Connect to verify personnel data
  • None of the above
9 (Q) Which of the following best describes how you resolved a technical issue or problem? Answer to this question is required
  • I brought the problem to my manager/lead’s attention.
  • I developed a solution with the assistance of coworkers.
  • I developed a solution independently.
  • I researched the problem and developed multiple solutions.
  • None of the above
10 (E) Which of the following best describes your experience prioritizing your work? Answer to this question is required
  • Worked one project at a time
  • Worked two projects at a time
  • Multi-tasked consistently
  • None of the above
11 (E) Which of the following best describes your experience working with standard organizational forms? Answer to this question is required
  • I have assisted others in processing standard organizational forms.
  • I have worked independently to process and validate standard organizational forms.
  • I have worked independently and reviewed the work of others who process standard organizational forms.
  • None of the above

Grade: 05

To be eligible for this position at this grade level, you must meet the basic requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes
Demonstrate knowledge of standard procedures and requirements relating to an assigned personnel program to perform or explain a variety of clerical duties; Knowledge of staff assignments and operating policies to refer problems, provide information and resolve personnel issues; and knowledge of personnel automated systems used to process personnel actions, analyze, review products and identify problems.
OR
You may substitute education for specialized experience as follows:
A full four-year course of study in any field leading to a bachelor's degree, at an accredited college or university.
OR
An equivalent amount of combined education and experience as described in paragraphs above.
Use the Experience Calculator and compute your experience, education, or business school training, or to compute an equivalent amount of combined experience, education and/or training. Use these results to select your response to the following question.
1 (C) Which of the following describes your experience working as a member of a team? Answer to this question is required
  • I have led a team.
  • I have co-led a team.
  • I was responsible for carrying out multiple work tasks assigned to me as a member of a team.
  • I was responsible for carrying out a work task assigned to me as a member of a team.
  • None of the above
2 (C) Which of the following describes your written communication experience? Answer to this question is required
  • Took notes during meetings for distribution
  • Composed work related emails to customers
  • Created job aids/desk guides
  • None of the above
3 (K) Which of the following statements describe your computer experience? Answer to this question is required
  • Managed or updated records in an electronic database
  • Composed work related documents in a word processing program
  • Entered time in Single Entry Time Reporting (SETR)
  • Stored and retrieved work related emails
  • Used electronic calendars to schedule appointments
  • None of the above
4 (K) Which of the following work related tasks have you performed for internal or external customers? Answer to this question is required
  • Responded to phone calls
  • Responded to emails
  • Responded to letters or memoranda
  • Responded to routine Knowledge Incident/Problem Service Asset Management (KISAM) inquires
  • None of the above
5 (A) Which of the following audiences have you provided a verbal presentation? Answer to this question is required
  • Co-workers within your work group
  • External customers outside of your work group
  • Direct supervisor
  • Upper management
  • None of the above
6 (A) Which of the following statements describe your experience working with customers? Answer to this question is required
  • Identified customer’s needs or concerns and explained general policies
  • Directed customers to appropriate organizational contact
  • Resolved customer’s concerns according to organizational policies
  • Diffused a situation by calming a frustrated customer
  • None of the above
7 (Q) Which of the following describes your work experience? Answer to this question is required
  • Checked the formatting of word processing documents for accuracy
  • Ensured data was entered correctly into databases
  • Verified payroll and personnel data in Treasury Integrated Management Information System (TIMIS)
  • Researched HR Connect to verify personnel data
  • None of the above
8 (Q) Which of the following best describes how you resolved a technical issue or problem? Answer to this question is required
  • I brought the problem to my manager/lead’s attention.
  • I developed a solution with the assistance of coworkers.
  • I developed a solution independently.
  • I researched the problem and developed multiple solutions.
  • None of the above
9 (Q) Which of the following describes your work experience? Answer to this question is required
  • Researched HR Connect and Treasury Integrated Management Information System (TIMIS) to verify personnel data is entered in correctly
  • Ensured accuracy of payroll documents (e.g., benefits, lump sum payments, direct deposit)
  • Resolved Suspense Inquiries (SINQ) to reconcile system errors
  • None of the above
10 (E) Which of the following best describes your experience working with standard organizational forms? Answer to this question is required
  • I have assisted others in processing standard organizational forms.
  • I have worked independently to process and validate standard organizational forms.
  • I have worked independently and reviewed the work of others who process standard organizational forms.
  • None of the above
11 (E) Which of the following best describes your experience setting your workload priorities? Answer to this question is required
  • My supervisor often sets my workload priorities.
  • I have independently identified my workload priorities based on the requirements of my position.
  • I have independently identified my workload priorities based on the needs of the organization.
  • None of the above

Grade: 06

To be eligible for this position at this grade level, you must meet the basic requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes:
Demonstrate knowledge of personnel rules, procedures, or operations of the assigned area to perform a wide variety of interrelated personnel clerical and technical work; Knowledge of staff assignments, commitments, deadlines, operating policies and priorities to coordinate, refer problems/issues, provide information and resolve problems; Knowledge of personnel automated systems used to process personnel and pay roll actions, analyze, review products, identify problems and develop recommendations; Knowledge of oral and written communication techniques to explaining programs, clarifying problems and assist in preparing course material.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which of the following describes your experience working as a member of a team? Answer to this question is required
  • I have led a team.
  • I have co-led a team.
  • I was responsible for carrying out multiple work tasks assigned to me as a member of a team.
  • I was responsible for carrying out a work task assigned to me as a member of a team.
  • None of the above
4 (C) Which of the following describes your written communication experience? Answer to this question is required
  • Took notes during meetings for distribution
  • Composed work related emails to customers
  • Created job aids/desk guides
  • None of the above
5 (K) Which of the following statements describe your computer experience? Answer to this question is required
  • Managed or updated records in an electronic database
  • Composed work related documents in a word processing program
  • Entered time in Single Entry Time Reporting (SETR)
  • Stored and retrieved work related emails
  • Used electronic calendars to schedule appointments
  • None of the above
6 (K) Which of the following work related tasks have you performed for internal or external customers? Answer to this question is required
  • Received and documented customer inquiries or requests
  • Processed personnel forms (e.g., address changes, benefits, beneficiary)
  • Followed up and corresponded with customers to ensure issues were resolved
  • None of the above
7 (A) Which of the following audiences have you provided a verbal presentation? Answer to this question is required
  • Co-workers within your work group
  • External customers outside of your work group
  • Direct supervisor
  • Upper management
  • None of the above
8 (A) Which of the following describe your experience creating or preparing written communications. Answer to this question is required
  • In accordance with IRS established guidelines, I have researched and analyzed a subject matter to create correspondence.
  • I have prepared routine memos, letters, reports, and forms.
  • I have composed correspondence from information provided to me.
  • I have written proposals to management (e.g., suggested procedure changes, workplace improvements).
  • None of the above
9 (Q) With which of the following issues do you have experience researching? Answer to this question is required
  • Bill cancellation, collection, or establishment
  • Time keeping (SETR and/or TARS)
  • Suspense Inquiry (SINQ) errors
  • History Correction of Updates (HCUP)
  • None of the above
10 (Q) Which of the following describes your work experience? Answer to this question is required
  • Researched HR Connect and Treasury Integrated Management Information System (TIMIS) to verify personnel data is entered in correctly
  • Ensured accuracy of payroll documents (e.g., benefits, lump sum payments, direct deposit)
  • Resolved Suspense Inquiries (SINQ) to reconcile system errors
  • None of the above
11 (E) Which of the following describes your experience managing your workload and time utilization? Answer to this question is required
  • I have assisted staff members from my workgroup to complete their assigned duties during heavy workload situations.
  • I have rearranged my work priorities to accommodate changes in workplace resources or goals
  • I have participated on a special project for another office or helped another office at their request while still performing my normal duties.
  • I have completed assignments on short notice.
  • None of the above
12 (E) Which of the following best describes your experience setting your workload priorities? Answer to this question is required
  • My supervisor often sets my workload priorities.
  • I have independently identified my workload priorities based on the requirements of my position.
  • I have independently identified my workload priorities based on the needs of the organization.
  • None of the above

Grade: 07

To be eligible for this position at this grade level, you must meet the basic requirements below.
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-6 grade level in the Federal service. Specialized experience for this position includes:
Demonstrate knowledge of IRS organizational structure and human resource policies, rules, and procedures sufficient to provide advice and information, carry out assignments and resolve issues; Extensive knowledge of personnel automated systems used to process a wide variety of personnel actions and payroll documents, analyze, review products, identify problems and develop recommendations; Knowledge of oral and written communication techniques to provide advice, prepare report narratives and basic instructions, to effectively communicate in explaining complex programs and in clarifying difficult problems.
1 Which of the following is true about your experience? Answer to this question is required
  • I have at least one (1) year of specialized experience as described above.
  • I have less than one (1) year of full-time experience described above.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which of the following describes your work experience? Answer to this question is required
  • I have served as a back-up lead for my business unit.
  • I was responsible for carrying out multiple work tasks as a member of a team.
  • I was responsible for carrying out work tasks independently.
  • None of the above
4 (C) Which of the following describes your experience training others? Answer to this question is required
  • Served as an on the job instructor (OJI)
  • Delivered formal classroom instruction
  • Developed training materials for formal classroom instruction
  • Developed desk guides or other reference materials
  • None of the above
5 (K) With which of the following systems do you have experience using? Answer to this question is required
  • HR Connect
  • National Finance Center’s (NFC) Reporting Center
  • Knowledge Incident/Problem Service Asset Management (KISAM)
  • Treasury Integrated Management Information System (TIMIS- EPIC - SPPS)
  • None of the above
6 (K) Which of the following work related tasks have you performed for internal or external customers? Answer to this question is required
  • Received and documented customer inquiries or requests
  • Processed personnel forms (e.g., address changes, benefits, beneficiary)
  • Followed up and corresponded with customers to ensure issues were resolved
  • None of the above
7 (A) To which of the following audiences have you provided a verbal presentation? Answer to this question is required
  • Created and presented technical information to coworkers within your work group
  • Created and presented information to coworkers outside of your work group
  • Created and presented technical information to direct supervisor, frontline managers or upper management
  • None of the above
8 (A) Which of the following describe your experience creating or preparing written communications. Answer to this question is required
  • In accordance with IRS established guidelines, I have researched and analyzed a subject matter to create correspondence.
  • I have prepared routine memos, letters, reports, and forms.
  • I have composed correspondence from information provided to me.
  • I have written proposals to management (e.g., suggested procedure changes, workplace improvements).
  • None of the above
9 (Q) With which of the following issues do you have experience researching? Answer to this question is required
  • Bill cancellation, collection, or establishment
  • Time keeping (SETR and/or TARS)
  • Suspense Inquiry (SINQ) errors
  • History Correction of Updates (HCUP)
  • None of the above
10 (Q) Which of the following describes your work experience? Answer to this question is required
  • Researched HR Connect and Treasury Integrated Management Information System (TIMIS) to verify personnel data is entered in correctly
  • Ensured accuracy of payroll documents (e.g., benefits, lump sum payments, direct deposit)
  • Resolved Suspense Inquiries (SINQ) to reconcile system errors
  • None of the above
11 (E) Which of the following describes your experience managing your workload and time utilization? Answer to this question is required
  • I have assisted staff members from my workgroup to complete their assigned duties during heavy workload situations.
  • I have rearranged my work priorities to accommodate changes in workplace resources or goals
  • I have participated on a special project for another office or helped another office at their request while still performing my normal duties.
  • I have completed assignments on short notice.
  • None of the above
12 (E) Which of the following best describes your experience setting your workload priorities? Answer to this question is required
  • My supervisor often sets my workload priorities.
  • I have independently identified my workload priorities based on the requirements of my position.
  • I have independently identified my workload priorities based on the needs of the organization.
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4 How many monetary (or time off in lieu of monetary) awards, such as performance awards, special act awards, and quality step increases have you received in the three years preceding the closing date of this announcement? Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
In addition to the experience and/or education requirements identified for this position, applicants must also demonstrate a typing proficiency of 40 words per minute.
Applicants must be able to demonstrate a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). For this position, you may be asked to participate in a performance test, present a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying your proficiency. Performance test results and certificates of proficiency are acceptable for three years. We may verify proficiency skills of self-certified applicants by administering the appropriate performance test at a later step in the process.
9 This position requires office automation skills. Indicate your skill in using office automation technology by selecting either 1 or 2 below. Answer to this question is required
  • I have experience and/or training using an electronic typewriter, word processor, microcomputer, or computer terminal using a standard typewriter-style keyboard with additional function keys and skill in operating related equipment such as printers or modems. I have performed work using office automation systems, software, practices and procedures.
  • I do not have the experience or training described.
10 Please select the response that is true regarding your typing proficiency. Answer to this question is required
  • I self certify that I can type a minimum of 40 words per minute (based on a 5-minute sample with three or fewer errors).
  • I have a certificate of proficiency from an authorized school or other organization authorized to issue certificates by the Office of Personnel Management dated within the last three years.
  • I cannot accurately type at least 40 words per minute (based on a five minute sample with three or fewer errors).
11 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No