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Vacancy Details

Grade: 07

Please verify you've selected the grade(s) to which you want to be considered for.

For the GS-07, You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. You must meet the specialized experience requirement for this position. Specialized experience for this position includes ALL of the following:

- Experience analyzing and developing solutions to enhance organizational, process, and operational efficiencies in an automated environment; AND
- Experience, in writing and in person, presenting findings to varied audiences, exchanging ideas, and presenting recommendations.

OR

You may substitute education: successfully completed at least 1 full year of graduate level education (18 semester hours, 27 quarter hours or equivalent) in an accredited college or university. OR have a bachelor’s degree and meet one of the following requirements for superior academic achievement: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. A copy of transcript or list of college courses designating semester or quarter hours earned is required.

OR

You may qualify by a combination of experience and education. The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

1

For the GS-07, select the answer that best describes your experience.

Answer to this question is required
  • I have at least 1 full year of specialized experience as described above.
  • I meet the education requirements as described above.
  • I have a combination of education and experience as described that together qualify me for this position.
  • I will not meet the one year of specialized experience as described above, OR the education requirements, OR the combination of education and experience by the closing date of the announcement.
2

Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience/education so it may be found to ensure you receive proper credit.

Maximum length of 250 characters. Answer to this question is required

Grade: 09

Please verify you've selected the grade(s) to which you want to be considered for.
For the GS-09, You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. You must meet the specialized experience requirement for this position. Specialized experience for this position includes ALL of the following:

- Experience conveying technical information to customers; AND
- Managing multiple priorities AND
- Communicating effectively, both written and oral, when making recommendations and giving instruction.

OR

You may substitute education for specialized experience as follows: Two full years of progressively higher graduate education or Master's degree or an LL.B. or J.D. if related to the position. A copy of transcript or list of college courses designating semester or quarter hours earned is required.

OR

You may qualify by a combination of experience and education. The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

1

For the GS-09, select the answer that best describes your experience.

Answer to this question is required
  • I have at least 1 full year of specialized experience as described above.
  • I meet the education requirements as described above.
  • I have a combination of education and experience as described that together qualify me for this position.
  • I will not meet the one year of specialized experience as described above, OR the education requirements, OR the combination of education and experience by the closing date of the announcement.
2

Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience/education so it may be found to ensure you receive proper credit.

Maximum length of 250 characters. Answer to this question is required
3

Which statement best describes your experience in dealing with a difficult customer on the phone?

Answer to this question is required
  • Identify the nature of the call and provide basic information to the caller. The call is then elevated to a senior team member, supervisor or manager.
  • Assess the situation and attempt to resolve the issue by eliciting information from the caller. Elevates to management with a brief summary of the situation with an analysis of alternative solutions. Includes any pertinent legal, regulatory and policy or past decisions that may impact the resolution of the call.
  • Independently determines the appropriate action after reviewing a variety of factors, such as the nature and scope of the problem.
  • None of the above
4

Choose the statement that best describes your ability to set priorities, plan and organize work.

Answer to this question is required
  • I have experience independently determining and assessing my work responsibilities, prioritizing as needed, to meet deadlines that I establish.
  • I have experience independently prioritizing my work to meet the deadlines established by my supervisor.
  • I have experience processing prioritized work within established deadlines as determined by my supervisor.
  • None of the above
5

Choose the statement that best describes your experience composing written communications, including the responsibility and accountability for accurate content, grammar, spelling, appropriate tone and format.

Answer to this question is required
  • I have experience composing a variety of original written correspondence, email, procedures, memoranda or reports. I have independent responsibility for ensuring the accuracy of spelling, punctuation, grammar, and format in the final document.
  • I have experience composing routine correspondence, memoranda, e-mail, procedures or reports. I have independent responsibility for ensuring the correct spelling, punctuation, grammar and format in the document before it is finalized.
  • I have experience typing correspondence written by others, ensuring document has correct spelling, punctuation, grammar, or format before it is finalized.
  • I have experience reviewing documents prepared by others, ensuring correct spelling, punctuation, and grammar before it is finalized.
  • None of the above

Grade: All Grades

1 Where did you learn about this Department of the Treasury job opportunity? Answer to this question is required
  • USAJOBS
  • Career Connector Notification
  • Professional, Community, Diversity or Other Organization
    1.1 Please provide the specific name of the Professional, Community, Diversity or Other Organization that you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
  • Employment Office (Federal/State or Local)
  • Friend/Relative
  • Job Fair, Conference, or Convention
    1.1 Please provide the specific name of the Job Fair, Conference or Convention that you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
  • Newspaper, TV or Radio
  • School, College, or University
    1.1 Please provide the specific name of the School, College or University that you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
  • Disability Employment Program Manager
  • Vocational Rehabilitation Services
  • Special Placement Program Coordinator
  • Military Program
  • Other
    1.1 Please provide the specific referral source of where you learned about this Fiscal Service opportunity? Maximum length of 250 characters.
2 Are you currently serving or have you served in the last five years in a Political Appointment in the Federal Government? Answer to this question is required
  • Yes
    2.1 Please list the title, agency, and dates of this appointment. Please note you will be required to meet OPM Approval of your appointment, if selected. Maximum length of 250 characters.
  • No
3

Choose the statement that best describes your experience with automated systems.

Answer to this question is required
  • I have experience establishing, maintaining and retrieving detailed records that required adding, deleting and creating new information or files in an automated system.
  • I have experience entering data into and retrieving data from an automated system.
  • I have experience processing transactions in an automated system.
  • I have experience using an automated system to view information input by others.
  • I have experience using an automated system, but have not yet applied this experience on the job.
  • None of the above
4

Which of the following types of computer programs and/or applications do you have experience with?

Answer to this question is required
  • MS Word or other word processing software
  • MS PowerPoint or other Presentation software
  • MS Excel or other spreadsheet software
  • MS Access or other database software
  • Adobe
  • Email applications
  • Internet browsers
  • Statistical software
  • None of the above
5

Choose the answer(s) below that best describe your experience in data analysis:

Answer to this question is required
  • I am proficient in the use of electronic spreadsheets to record, organize and analyze data including pivot tables and charts. Proficient means you understand and utilize a major part of the system’s functionality/capabilities
  • I have some ability to use electronic spreadsheets to record, organize and analyze data including pivot tables and charts.
  • I am proficient in using database applications to store and manipulate data. Proficient means you understand and utilize a major part of the system’s functionality/capabilities.
  • I have some ability to use database applications to store and manipulate data.
  • I have conducted independent research to gather data or information on a subject area.
  • I have retrieved, analyzed, and tested data using SQL.
  • I have no experience in this area.
6

Which of the following types of customer inquiries have you performed via the telephone with a customer as part of your job duties?

Answer to this question is required
  • Answered basic customer inquiries
  • Gathered accurate and complete information from the caller
  • Provided 'how to' instructions
  • Guided a customer through policies and procedures
  • Researched issues and provided follow up resolutions
  • None of the above
7

From the following list, select those activities which represent your experience in solving problems.

Answer to this question is required
  • Resolved problems under close supervision.
  • Resolved problems independently.
  • Worked closely with individuals and groups to identify issues, analyze alternatives, and negotiate differences.
  • Combined pieces of information to form general rules or conclusions.
  • Facilitated the resolution of conflicting interests among parties whose cooperation was needed in order to meet objectives.
  • Prepared analytical documents such as decision memos that identified policy or process issues and offer multiple options for resolution.
  • Reviewed and recommended improvements in program policies, procedures, legislation, or other complex documents.
  • Served on teams assigned the task of brainstorming alternative solutions to previously identified issues and evaluating the effectiveness of those alternatives.
  • None of the above
8

Choose the statement that best describes your ability to respond to customer requests for service/information, resolve customer complaints/problems, explain procedures, follow up on work performed, and ensure a high level of customer satisfaction.

Answer to this question is required
  • I have experience providing a full range of customer service that includes responding to complaints/problems, diagnosing and fixing problems, resolving customer complaints, providing technical information, and soliciting customer feedback.
  • I have experience communicating effectively with others in a business setting that includes: resolving routine operational or procedural problems, following established procedures, and training and advising others on the application of these procedures.
  • I have experience communicating effectively with others in a business setting that includes: following established procedures and ensuring quality customer service.
  • None of the above
9

From the list below, select the one that best describes your experience in working with schedules and deadlines.

Answer to this question is required
  • Followed a schedule of work activities determined by my supervisor.
  • Independently scheduled my work to meet required deadlines.
  • Scheduled my work activities and that of subordinate staff to meet required deadlines.
  • Established deadlines and scheduled my work and that of subordinate staff to meet required deadlines.
  • I do not have any experience as described in the choices above.
10

Which of the following best reflects your experience in delivering quality work products that satisfy team or organizational priorities and deadlines?

Answer to this question is required
  • Normally work on individual projects or assignments that are generally completed independently and within the assigned deadlines and milestones.
  • Work multiple tasks assignments within a common time period skilled at adjusting use of time to meet changes in priorities and meet the requirements of new and or unexpected work.
  • Manage multiple tasks assignments within a common time period, negotiate deadlines, changes, and adjustments in priorities with management on my own behalf as well as that of my work group.
  • Assisted others to determine how to best use their time and how to reprioritize their work when situations warrant.
  • None of the above
11

Choose the statement that best describes your ability to interpret written information and instructions, and use judgment in applying procedures.

Answer to this question is required
  • I have experience independently applying written rules and regulations to determine needs based upon encountered situations and the issues involved. Recognizable choices do not normally cover the situations encountered.
  • I have experience applying written rules and procedures in situations where a few easily recognizable choices could be made. I use judgment in selecting the most applicable procedure. Situations not covered are referred, with recommendations for resolution, to a higher level.
  • I have experience processing work in accordance with detailed written instructions covering what needs to be done. If work is encountered that is not specifically covered by the instructions, the situation is referred to a higher level employee or supervisor for resolution or advice.
  • I have experience processing work in accordance with detailed written instructions, requiring little deviation from the instructions unless directed by a higher level employee or supervisor.
  • None of the above
12

Regarding your knowledge of preparing and coordinating a variety of written materials necessary for the ongoing operation of an office, which of the following do you have experience performing as a regular part of your job duties?

Answer to this question is required
  • I have gathered and compiled program operations data into analytical and interpretive reports.
  • I have developed training information and materials for new employees.
  • I have summarized regulation, policy and/or program revisions.
  • I have assembled, correlated and analyzed a wide variety of data and information.
  • I have prepared appropriate documentation to support recommendations and/or suggestions.
  • I have written recommendations for work method improvements.
  • I have not performed any of the above choices as a regular part of my job duties.
13

Which of the following types of documents have you written?

Answer to this question is required
  • Financial summary report
  • Correspondence
  • Technical reports
  • Policy guidance
  • Option papers or decision memos
  • Academic papers
  • Budget or financial plans
  • Performance measures
  • None of the above
14

In which of the following events have you communicated orally or made oral presentations?

Answer to this question is required
  • Conferences
  • Meetings
  • One on One discussions
  • Telephone inquiries
  • Training
  • Technical assistance
  • Briefing Management
  • None of the above