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Vacancy Details

Grade: 08

To be eligible for this position at this grade level, you must meet the requirements below.
One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-07) in the Federal government. To be qualifying your experience should demonstrate the following: knowledge of relevant tax laws, rules, and regulations which may include individual and business tax law, collection techniques and enforcement, actions, regulations, practices, tax forms, notices, bills, and other documents to manage sensitive case problems; Ability to identify the nature and scope of problems or issues; make appropriate adjustments to accounts, and advise taxpayers of options available for meeting tax obligations; and Knowledge of available on-line systems, research materials, technology, and tools to resolve taxpayer's inquiries.
1 Which of the following is true about your specialized experience? Answer to this question is required
  • I have at least one (1) year of specialized experience.
  • I have less than one (1) year of specialized experience.
TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
2 Please select the response that best describes your time in grade. Answer to this question is required
  • I have served one year at the next lower grade of the position for which I am applying.
  • I currently occupy a position at or above the grade of the position for which I am applying.
  • I have previously occupied a position at or above the grade of the position for which I am applying.
  • I have less than one year in grade at the next lower level of the position for which I am applying.
3 (C) Which of the following is your highest level of experience working a special project on an assigned task (e.g., IRM changes, desk procedures, inventory management)? Answer to this question is required
  • I have no experience working on a special project.
  • I have experience working with a team on a special project.
  • I have experience leading a special project.
4 (C) Which of the following describes your participation in resolving technical workgroup issues? Answer to this question is required
  • Participate in technical workgroup resolution with the manager or lead
  • Am the resource person to resolve workgroup resolution issues
  • On-the-job instructor or Subject Matter Expert for training tax examiners on cases that are complex or have multiple issues
  • Submitted an idea as a suggestion that was adopted into practice
  • None of the above
5 (C) Which of the following describes your ability to contribute to a supportive workplace environment? Answer to this question is required
  • Made presentations to management to share technical information.
  • Volunteered for additional duties (e.g., cross functional training, Subject Matter Expert, form revisions according to new laws, CPE content, etc)
  • Provided tax related technical assistance to help other workgroups
  • None of the above
6 (K) Which of the following do you have technical experience using IDRS to analyze and interpret a taxpayer’s account? Answer to this question is required
  • Freeze codes
  • Transaction codes
  • Reason codes/action codes
  • Entity change
  • Notice history
  • None of the above
7 (K) Which of the following IRS publications or forms do you have experience utilizing and/or researching to resolve cases/issues? Answer to this question is required
  • Internal Revenue Manual (IRM)/ Servicewide Electronic Research Program (SERP)/ Lexis/Nexis
  • Document 6209
  • Tax Forms/Instructions (e.g., 1040, 1120, etc., Schedules A/B/C, etc.)
  • Job aids
  • None of the above
8 (K) Which of the following do you have experience using to adjust the taxpayer’s account? Answer to this question is required
  • Credit transfers
  • Abatements
  • Assessments
  • Refunds
  • None of the above
9 (A) Do you have experience verbally communicating with taxpayer, representative or appropriate individual to resolve an account issue and/or collect information? Answer to this question is required
  • Yes
  • No
10 (A) Have you had experience interacting with an irate or uncooperative taxpayer, representative or appropriate individual? Answer to this question is required
  • Yes
  • No
11 (Q) Which types of statute issues have you resolved? Answer to this question is required
  • Assessment Statute Expiration Date (ASED)
  • Collection Statute Expiration Date (CSED)
  • Refund Statute Expiration Date (RSED)
  • None of the above
12 (Q) Which of the following processing tools have you used to assure the accuracy of your work? Answer to this question is required
  • Verified your data entry and/or utilized checklists
  • Verified accuracy of taxpayer information against data in IRS systems
  • Verified procedures or regulations in Internal Revenue Manuals, publications, or Internal Revenue Codes (IRC)
  • Used an electronic quality program [e.g., Reasonable Cause Assistant (RCA), Integrated Automation Technologies (IAT)
  • None of the above
13 (E) Which of the following ways have you managed your workload? Answer to this question is required
  • By programs assigned
  • Generated priority listing/aged listing
  • Issue resulting from customer contact
  • Imminent statutes cases
  • None of the above
14 (E) Which of the following best describes your experience with resolving problem cases? Answer to this question is required
  • Immediately take case to the lead/technical expert/manager for resolution
  • Discuss case with coworker for resolution
  • Contact taxpayer in writing for additional information
  • Research IRM and other resources for resolution
  • Contact taxpayer by phone for additional information
  • None of the above

Grade: All Grades

Thank you for your interest in applying for this position.
Your responses to the following questions supplement the information provided in your resume.
1 Please provide your current pay plan, series, and grade. For example: GS-303-03, IR-512-01, etc. Maximum length of 250 characters. Answer to this question is required
2 What is your current position title? Maximum length of 250 characters. Answer to this question is required
3 Please select the priority program for which you are eligible for consideration. Answer to this question is required
  • IRS Reassignment Preference Program (RPP)
  • IRS Career Transition Assistance Plan (CTAP)
  • Treasury Career Transition Assistance Plan (CTAP) within the commuting area
  • Other IRS Preference Program
  • I am not eligible for any priority program
4 How many monetary performance related awards , such as performance awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
Answer to this question is required
  • 1
    4.1 Please list the name of the award and the date(MMDDYYYY) of the award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 2
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • 3 or more
    4.1 Please list the names of the awards and the date(MMDDYYYY) of each award. (For example: Performance Award, 02/02/2006). Maximum length of 250 characters.
  • None
The type of awards and number of award points will be credited in accordance with Article 13 Section 5. The award information you provide may be verified.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
5 Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal? Answer to this question is required
  • Yes
  • No
  • I do not have a recent performance appraisal. You have indicated that you do not have a current performance appraisal. You should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
6 Please indicate the option that best describes your most recent performance appraisal. Answer to this question is required
  • Annual Rating/Annual Performance Appraisal
  • Revalidated Annual Rating/Annual Performance Appraisal
  • Departure Rating/Annual Performance Appraisal
  • Merit Promotion Appraisal
  • Not Ratable or do not have a performance appraisal Based on the information provided, you should be advised that your annual performance appraisal and relevant awards make up sixty percent of your overall rating in this process. Under Article 12, Section 4, there are a number of options available to you. You should contact your immediate manager to determine which option is most appropriate to your current situation and position.
7 Please enter the date of your most recent performance appraisal in the format MM/DD/YYYY. Answer to this question is required
Non-IRS Treasury CTAP employees: In the following question select the response that most accurately reflects your most recent performance rating.
8 Please select the rating that you achieved on your most recent performance appraisal. Answer to this question is required
  • Outstanding
  • Exceeds Fully Successful
  • Fully Successful
  • Minimally Successful
  • Unacceptable
  • Not Ratable or do not have a performance appraisal.
9 To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination? Answer to this question is required
  • Yes
  • No