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Grade: 13

No questions specified.

Grade: All Grades

1 Where did you learn about this Department of the Treasury job opportunity? Answer to this question is required
  • FedExperience website
  • USAJOBS website
  • Career Connector Notification
  • Employment Office (Federal/State or Local)
  • Friend/Relative
  • Job Fair, Conference, or Convention
  • Magazine
  • Newspaper
  • Public Notice or Service Announcement
  • Radio/TV
  • School, College, Counselor
  • Community Organization
  • Vacancy Announcement Posting
  • Professional Organization
  • Diversity Organization
  • LinkedIn
  • Other
If your application is incomplete, for example not providing the information or examples as requested or stating please see resume, N/A, etc. OR if a determination is made that you have rated yourself higher than is supported by your description of experience and/or education, your application will be marked ineligible and receive no further consideration for this announcement.
2 Are you currently serving or have you served in the last five years in a Political Appointment in the Federal Government? Answer to this question is required
  • Yes
    2.1 Please list the title, agency, and dates of this appointment. Please note you will be required to meet OPM Approval of your appointment, if selected. Maximum length of 250 characters.
  • No
3 Are you currently serving or have you previously served in a Schedule A Appointment with the Federal Government? Answer to this question is required
  • Yes
    3.1 Please list the title, agency, and dates of this appointment. Please note you will be required to meet agency approval of your appointment, if selected. Maximum length of 250 characters.
  • No
Specialized experience for the GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience includes experience performing IT Infrastructure activities to ensure the availability, integrity and operational support of systems, networks, and/or data.

Examples of such experience could include the following:
Managing the support activities of server operating systems, storage systems, database administration, network devices or application platform services, including performance monitoring and analysis; OR
Executing network, server, storage or database administration support in both unclassified and classified environments; OR
Performing operations tasks and supporting critical infrastructures with Communications Security (COMSEC) certification or training; OR
Conducting technical discussions across a variety of IT disciplines to coordinate and align task and work activities; OR
Developing and executing work or project plans related to network, server, storage or database systems.
4 Do you meet the specialized experience statement as stated above? Answer to this question is required
  • Yes
    4.1 Make sure experience is clearly documented in your resume. Please give dates/resume reference when you gained this experience so it may be found to ensure you receive proper credit. Maximum length of 250 characters.
  • No
5 In addition to meeting specialized experience, applicants must also show proficiency in 1) attention to detail, 2) customer service, 3) oral communication, and 4) problem solving. Do you meet this requirement? Answer to this question is required
  • Yes
  • No
6 Please select the one statement that best describes your experience with project management. Answer to this question is required
  • I have no experience related to this activity
  • I am responsible for determining the resource requirements (schedule, budget, resources) and properly allocating and monitoring an IT or multiple IT projects
  • I am responsible for the completion of a portion of a larger program or project
  • I lead information technology projects, establish project goals, timelines, and provide direction to representatives, contractors, and others
7 Please select the one statement that most accurately reflects your experience with respect to decision making. Answer to this question is required
  • I have no experience related to this activity
  • I examine available information on IT infrastructure, weigh the impacts and implications of possible actions, and make changes per my organization's needs
  • I research information related to IT infrastructure to make recommendations to management regarding how to address customer needs
  • I formally propose changes to IT infrastructure that is tailored to my stakeholder's needs
8 Please select the one statement that best describes your experience with respect to planning and evaluating. Answer to this question is required
  • I have no experience related to this activity
  • I work with other IT personnel to evaluate the effectiveness of IT infrastructure systems
  • I participate in designing performance metrics used to evaluate the effectiveness of IT infrastructure systems and operations used in my organization
  • I develop performance metrics for multiple IT infrastructure systems, identify ways to improve infrastructure systems and operations, and coordinate with multiple teams to accomplish goals
9 Have you collaborated and communicated with management, technical staff, or stakeholders on IT-related issues to solve critical IT infrastructure issues or to create action plans for system or network issue resolution? Answer to this question is required
  • Yes
    9.1 Please indicate by job title and dates where this information can be located in your resume. Maximum length of 250 characters.
  • No
10 Please select the one statement that most accurately reflects your experience with respect to leading others. Answer to this question is required
  • I have no experience related to this activity
  • I lead the efforts of a project team
  • I supervise a small group of employees and am responsible for directing work, evaluating performance, and providing recommendations for improvement
  • I lead a team of employees and contractors, and am responsible for making hiring decisions, establishing operational procedures, and managing day-to-day activities
11 Have you participated in or led an IT project that required revisions to project plans, monitoring of project activity, and the evaluation of data processing to ensure regulations were met? Answer to this question is required
  • Yes
    11.1 Please indicate by job title and dates where this information can be located in your resume. Maximum length of 250 characters.
  • No
12 Have you served as a Technical point of contact or Contracting Officer's Representative (COR) for IT infrastructure operations, data center operations, or security and end user support? Answer to this question is required
  • Yes
    12.1 Please indicate by job title and dates where this information can be located in your resume. Maximum length of 250 characters.
  • No
13 Please select the one statement that best describes your experience with respect to managing IT contractor performance. Answer to this question is required
  • I have no experience related to this activity
  • I plan, assign, and direct the work activities of contractor staff, coach them on how to achieve outlined goals, and provide lessons learned to mitigate problems from reoccurring
  • I determine staffing requirements for IT contractor teams, develop performance standards, and interview potential candidates to ensure teams are fully staffed and organizational objectives are attained
  • I review contractor work qualifications, monitor their performance, and evaluate performance against established guidelines
14 Please select the one statement that most accurately reflects your experience with respect to contracting or procurement. Answer to this question is required
  • I have no experience related to this activity
  • I serve as the Government Technical Manager or COR for multiple contracts, and my experience includes creating statements of work, monitoring the technical aspects of contracts, and mitigating problems
  • I provide input into the creation of statements of work and serve as the technical lead regarding contract performance
  • I provide input for statements of work and evaluate contract proposals as part of a review team
15 Please select the one statement that best describes your experience with respect to strategic thinking. Answer to this question is required
  • I have no experience related to this activity
  • I provide alternative IT infrastructure system solutions in response to changes in the external environment or direction of my organization
  • I consider multiple factors (e.g., customer needs, feasibility, utility, ROI, due dates, cost, etc.), and determine which IT infrastructure systems(s) would best align with my organization's and user's needs
  • I anticipate potential consequences of my organization's current IT infrastructure systems and create relevant options for addressing problems and opportunities
16 Please select the one statement that best describes your experience with respect to technology awareness. Answer to this question is required
  • I have no experience related to this activity
  • I identify applicable developments in information technology and recommend their application to meet IT infrastructure needs
  • I analyze external IT developments and trends to shape project plans for my organization's IT infrastructure
  • I recognize how developments and new applications of information technology can be used to improve my organization's infrastructure
17 Please the one statement that most accurately reflects your experience with respect to partnering with others. Answer to this question is required
  • I have no experience related to this activity
  • I collaborate with teams across the organization to analyze project contracts, proposals, requirements, and service level agreements to ensure that IT program goals are met
  • I work with others to identify project scope and document the needs of different stakeholders in order to develop project pl
  • I review project plans with members of my workgroup to ensure they are aligned with organizational needs and objectives
18 Please select all of the following that you have contributed to, participated in or managed in the implementation or operation of a multi-faceted IT network. Answer to this question is required
  • Large data transactions in multiple environments
  • Development and testing (system and integration testing)
  • System staging and finalization (Government Acceptance Testing)
  • A Production environment
  • None of the above
19 Have you participated in managing or managed the operation of an IT Help Desk and End User Support for an organization of up to 600 people, including a help desk ticketing system, problem resolution, and asset management? Answer to this question is required
  • Yes
    19.1 Please indicate by job title and dates where this information can be located in your resume. Maximum length of 250 characters.
  • No
20 Please select the one statement that most accurately reflects your experience with respect to coordinating or managing IT security operations. Answer to this question is required
  • I have no experience that relates to this activity
  • I provide timely identification, response, and accurate documentation of security incidents, including necessary reporting (e.g., US-CERT) to ensure my organization's systems are protected
  • I utilize IT policies to ensure that security devices (e.g., firewalls, IPS, vulnerability scanners) are fully operational to meet organizational needs and federal requirements or regulations
  • I oversee responses to threats in IT security operations in my organization by ensuring all security systems, devices, standards, policies, and procedures are aligned with organizational and user needs
21 Please select the one statement that most accurately reflects your experience with respect to data security. Answer to this question is required
  • I have no experience related to this activity
  • I am responsible for my organization's IT infrastructure, and ensure that installed security systems are in compliance with the organization's policies, regulations, and NIST standards
  • I assess the effectiveness of my organization's IT infrastructure by analyzing data security systems and measuring their performance against NIST standards and other regulations
  • I examine data security systems for issues, errors and overall functionality to support my organization's IT infrastructure
22 Please select the one statement that best describes your experience with respect to supporting or managing the IT infrastructure. Answer to this question is required
  • I have no experience related to this activity
  • I manage the IT infrastructure and implementation of an IT infrastructure that supports large data transactions in multiple environments, including Development, Test, System Staging, Finalization and Production for an organization up to 600 users
  • I perform analysis of system engineering criteria, security, interface requirements for data, unified communications (voice, video, collaboration), including reviewing hardware and software configurations
  • I upgrade IT infrastructure for my organization that includes updating routers, switches, servers, storage and backup systems, and security devices (firewalls, IDS/IPS, Web Cache/Proxy)
23 Please select the one statement that most accurately reflects your experience with respect to providing IT end user support. Answer to this question is required
  • I have no experience related to this activity
  • I serve as my organization's point of contact for onsite and remote technical support, including the installation of any IT equipment necessary to fulfill end user requests
  • I identify IT software and hardware related issues and report them to the IT work team for resolution
  • I oversee the development and maintenance of end user support operations, including Help Desk ticketing, setting up new users/offices with IT systems, or refreshing computers and other end user peripheral devices
24 Please select the one statement that most accurately reflects your experience with respect to verbal communication. Answer to this question is required
  • I have no experience related to this activity
  • I explain customer needs related to information technology projects to peers and team members
  • I verbally present technology related findings to organizational leadership teams
  • I communicate technical requirements to non-technical personnel and management officials on critical issues associated with the IT infrastructure (e.g., networks, systems)
25 Please select the one statement that best describes your experience with respect to formally presenting information. Answer to this question is required
  • I have no experience related to this activity
  • I present to leadership teams regarding IT infrastructure and other IT policies and procedures in a formal setting
  • I provide briefings on IT infrastructure-related findings and other IT policy and procedures to employees outside my workgroup
  • I explain IT infrastructure-related findings and other IT policy and procedures/standards to my workgroup
26 Please select the one statement that most accurately reflects your experience with respect to customer service. Answer to this question is required
  • I have no experience related to this activity
  • I provide information concerning my organization's information technology systems or services to users upon request
  • I serve as a point of contact to provide guidance and support to help others navigate my organization's information technology systems or services
  • I answer technical questions from system users to help them understand information technology systems or services
27 Please select the one response that best characterizes your experience with resolving customer problems. Answer to this question is required
  • I have no experience related to this activity
  • I research user complaints, review technical design and approach, including system error messages and technical documentation, and present resolutions to the customer
  • I work with users, talk to technical personnel, and present resolutions to the user
  • I diagnose IT-related issues by collaborating with users to determine the root cause of problems, review technical artifacts, develop solutions, present solutions to customers, and document the outcome
28 Please select the one statement that best describes your experience with respect to writing. Answer to this question is required
  • I have no experience related to this activity
  • I independently produce summary reports and other communications that provide factual and technical information intended for all levels of audience in my organization
  • I produce written documents to provide factual and technical information to my team
  • I produce basic reports or informational documents to be used throughout my organization